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Operations Manager Job Analysis Overview

The document describes a job analysis questionnaire for an Operations Manager position. The primary purpose of the role is to build and maintain positive relationships with key accounts, suppliers, partners, and government agencies. Key responsibilities include identifying customer requirements, revitalizing inactive accounts, network building, supplier management, and processing business permits. Decisions the role can make include approving material requisitions and purchase orders, and processing business renewals.

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0% found this document useful (0 votes)
55 views5 pages

Operations Manager Job Analysis Overview

The document describes a job analysis questionnaire for an Operations Manager position. The primary purpose of the role is to build and maintain positive relationships with key accounts, suppliers, partners, and government agencies. Key responsibilities include identifying customer requirements, revitalizing inactive accounts, network building, supplier management, and processing business permits. Decisions the role can make include approving material requisitions and purchase orders, and processing business renewals.

Uploaded by

hellodocinc.2016
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

JOB ANALYSIS QUESTIONNAIRE

I. JOB IDENTIFICATION
Position Title of TITLE AS HR KNOWN THE Work Location VETERANS CENTER
Incumbent: INCUMBENT: (Position is Based): TAGUIG/PASIF
OPERATIONS MGR SHOWROOM
Department: SALES Name of Supervisor: PAMELA RAMIREZ
Name of MARIA NONINA V. DANAO Position Title of MANAGING DIRECTOR
Incumbent: Supervisor:
Date Position was 02/06/2024 Date JAQ was FEB 2024
Filled: Accomplished:

II. ORGANIZATIONAL RELATIONSHIPS


A. PEERS. Please list other positions reporting to the supervisor of this position. Indicate the
number of people occupying the listed position/s and their status.
NUMBER OF
POSITION
INCUMBENTS
1 FACTORY MANAGER 1
2 SALES MGR VACANT
3 HR/ACCOUNTING 1
4
5

B. DIRECT REPORTS. If applicable, please list positions directly supervised. Indicate the number
of people currently occupying the listed position/s.
NUMBER OF
POSITION
INCUMBENTS
1 PURCHASING 1
2
3
4
5

C. OTHER SUBORDINATES. If applicable, please list down positions where general work
direction but not full supervision is provided, and describe the nature of work and direction
provided.
NATURE OF WORK /
POSITION
DIRECTION PROVIDED
1 LIAISON OFFICER
2
3
4
5

D. KEY CUSTOMERS. Describe the most important contacts with whom this position
communicates regularly. Include the position and the nature of contact with that individual.
D.1 Internal
POSITION NATURE OF CONTACT
1 FACTORY MANAGER Signed plan and payment
2 PROJECT SUPERVISOR PROJECT STATUS/
DELIVERY
3 CAD DESIGNERS PROJECT
DRAWINGS/PLANS
4 LIAISON OFFICER PROJECT
COLLECTIONS/BUSINES
S PERMIT
5 PURCHASING MATERIAL REQUISITION
(PO APPROVAL)

D.2 External
POSITION ORGANIZATION NATURE OF CONTACT
1 CUSTOMER SALES
2 SUPPLIER PAYMENT TERMS /
ALTERNATIVE SUPPLIER
(APPROVAL)
3
4
5

III. FUNCTIONAL INFORMATION


A. POSITION SUMMARY. State in one or two sentences the primary purpose of this position. The
purpose should indicate why the position exists in the organization and not what it does.
THIS POSITION is responsible for building and maintaining positive relationships with
specified key accounts and valued suppliers, partners, and government agencies essential
to the growth and sustainability of the company.

B. KEY OUTPUTS TASKS, AND COMPETENCIES.


a. List down the outputs (i.e., Key Result Areas) of the job.
b. For each output, list the tasks or responsibilities that the job performs in order to attain the
expected output or address the KRA. Begin each statement with an action verb (e.g.,
reviews reports, prepares budget, etc.). Be guided by the following:
 Use a succinct and direct style when describing the tasks or responsibilities.
 Avoid words such as “responsible for”, “in charge of”, “handles”, or “ensures”.
 Be clear and use non-technical language whenever possible. Spell out or avoid
acronyms.
c. Beside the Tasks column, list down the necessary competencies, knowledge, skills,
attitudes, or behaviors for the performance of the tasks/responsibilities.
OUTPUT TASKS COMPETENCIES
1 New Sales from Key Accounts  Identify customer requirements  Account management
and submit proposals in a  Communication skills
timely fashion.  Negotiation skills
 Customer service
 Basic project management
skills
2 Revitalization of Inactive Accounts  Call or visit inactive accounts  Account management
and rebuild relationships with  Communication skills
them.  Negotiation skills
 Identify new business  Customer service
opportunities and submit  Basic project management
proposals in a timely fashion. skills
3 Network building  Identify business organizations,  Communication skills
associations, and the like, for  Influencing skills
possible strategic partnerships.  Basic market research
 Attend conferences, events,
and the like, that may
potentially bring business
opportunities relevant to the
growth of the company.
 Conduct market research to
identify new and creative ways in
building the company network.
4 Supplier Management  Coordinate with  Supplier management
purchasing for new  Communication skills
alternative suppliers  Negotiation skills
local and abroad
 Negotiate better terms
with new and existing
suppliers
5 Processing of Business Renewal  Coordinate with Liaising  Communication skills
Permits Officer for the process of  Negotiation skills
renewal for business
permits and other annual
permit renewals
6  
7  
8  
9  
10  

IV. LIMITATION OF AUTHORITY / DECISION MAKING


Describe the types of decisions this position has the authority to make without review or specific
instructions from the immediate supervisor. Include decisions regarding issues of policy and
procedure, personnel, and administrative matters. Classify if it is approval, recommendatory, or for
reference.
TYPE OF DECISION CLASSIFICATION
1 MATERIAL REQUISITION (PO) APPROVAL
2 BUSINESS RENEWAL PROCESSING APPROVAL
3 NEW SUPPLIERS LOCAL APPROVAL/CO-
APPROVAL
4 RELEASE OF WARRANTY CERTIFICATES APPROVAL
5 MATERIAL PICK UP / DELIVERIES RECOMMENDATORY
6 SALES COMMISSION AND INCENTIVE COMPUTATIONS RECOMMENDATORY
7 PROJECT PRIORITIZATION RECOMMENDATORY
8 PROCESS IMPROVEMENTS RECOMMENDATORY

V. QUALIFICATIONS
List the minimum qualifications that will be used to screen applicants for this position.
Qualifications must be related to the essential functions.

A. MINIMUM EDUCATION REQUIRED. If there is a degree requirement, include specific degree


level (e.g., Associate's, Bachelor's, Master's, Ph.D.), and field of study (e.g., Political Science,
Business, etc.). If more than one field of study is appropriate, list all that are applicable.
BACHELOR’S DEGREE IN SALES AND MARKETING, BUSINESS, FINANCE OR RELATED
FIELD

B. MINIMUM WORK EXPERIENCE AND/OR TRAINING REQUIRED


5 YEARS AND ABOVE EXPERIENCE ON THE SAME POSITION OR EQUIVALENT
2-3 YEARS EXPOSURE IN FIELD OF SALES AND MARKETING AND A MANAGERIAL ROLE
EXPERIENCE ON THE SAME INDUSTRY IS A BIG PLUS
BASIC COMPUTER SKILLS

C. CERTIFICATIONS OR LICENSES REQUIRED

NONE

D. OTHER REQUIREMENTS. Describe any physical activity, unusual working environment, travel
requirements, equipment operation, etc., experienced by people in this position. Indicate the
purpose for each requirement and the frequency.

WITH EXPERIENCE IN USING CRM SOFTWARE


EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS; MUST BE A LISTENER, A
PRESENTER AND A PEOPLE- PERSON
STRONG NEGOTIATION SKILLS
WILLING TO TRAVEL LOCALLY OR ABROAD TO ATTEND SEMINARS OR RELATED
BUSINESS SHOWS FOR COMPANY’S EXPOSURE

I certify to the best of my knowledge that the answers to the foregoing questions are an
accurate description of this position.

PRINTED NAME AND SIGNATURE DATE

THANK YOU!
SUPERVISOR REVIEW
(to be completed by the incumbent’s immediate supervisor)

It is essential that you review thoroughly the contents of this questionnaire and complete the
section below. This is not a performance appraisal for the individual but a review of the content
and accuracy of this position.

A. What do you consider the most important functions or responsibilities of this position?

B. In what areas do you normally assist the incumbent with guidance and advice to achieve
the position’s objectives?

C. List those activities which require approval by you or others before the employee can
take action.

PRINTED NAME AND SIGNATURE DATE

IMPORTANT:

Your signature acknowledges that you had an opportunity to review this questionnaire.
Significant differences between the supervisor’s view of the position and the employee’s view of
the position should be discussed and resolved before the submission of the questionnaire.

THANK YOU!

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