Item Enter Item Name here Date: Enter date
Specification: Enter Drg./Specification No. here
FIRM DETAILS:
Firm Name
Address Office:
Works:
Contact Person
Email
Phone
Mobile No.
QUALITY ASSURANCE PLAN
(QAP)
Firm's Name & Logo
Signature of Quality Head Page 1 of 9
Item Enter Item Name here Date: Enter date
Specification: Enter Drg./Specification No. here
Amendment History:
[Link]. Amendment Date Version Reason for Amendment
Table of Contents
1. Purpose: ................................................................................................................................................................3
2. Scope of Application:.............................................................................................................................................3
3. Item Details: ..........................................................................................................................................................3
4. Reference Documents:..........................................................................................................................................3
5. Organization Setup................................................................................................................................................3
5.1. Organization Chart .......................................................................................................................................3
5.2. Qualification of Personals .............................................................................................................................3
6. Manufacturing Process..........................................................................................................................................4
6.1. Process Flow Chart ......................................................................................................................................4
6.2. Machinery and Plant (M&P) ..........................................................................................................................4
6.3. Testing & Plant .............................................................................................................................................4
6.4. Details of Sub-assemblies/Components Manufactured ................................................................................5
6.5. Details of Sub-vendors .................................................................................................................................5
7. Quality Control.......................................................................................................................................................5
7.1. Quality Certification ......................................................................................................................................5
7.2. Calibration Plan for Testing & Measuring Equipment ...................................................................................6
7.3. Incoming Raw Material & In-process/Final Inspection ..................................................................................6
7.4. Handling of Rejected Material.......................................................................................................................7
7.5. System for Customer Complaints/Warranty Failures ....................................................................................7
7.6. Details of after Sales & Service ....................................................................................................................7
8. Additional Information............................................................................................................................................7
Annexure:.......................................................................................................................................................................8
Firm's Name & Logo
Signature of Quality Head Page 2 of 9
Item Enter Item Name here Date: Enter date
Specification: Enter Drg./Specification No. here
1. Purpose:
Purpose of QAP…………
2. Scope of Application:
Applicable for …………..
3. Item Details:
Item Name
Specification no.
Drawing no.
STR No.
4. Reference Documents:
If Any………….
5. Organization Setup
5.1. Organization Chart
Complete Organization setup to be given including:
a) Production setup
b) Quality Control setup
c) After Sales & Service setup
d) R&D/Design setup
5.2. Qualification of Personals
a) Production
[Link]. Name Dsgn. Qualification Experience Remarks
Firm's Name & Logo
Signature of Quality Head Page 3 of 9
Item Enter Item Name here Date: Enter date
Specification: Enter Drg./Specification No. here
b) Quality Control
[Link]. Name Dsgn. Qualification Experience Remarks
c) After Sales & Service
[Link]. Name Dsgn. Qualification Experience Remarks
d) R&D/Design
[Link]. Name Dsgn. Qualification Experience Remarks
6. Manufacturing Process
6.1. Process Flow Chart
Stage wise manufacturing process flow chart to be given
Clearly state work instruction/checklist to be followed
6.2. Machinery and Plant (M&P)
[Link]. IS/STR/Specification Requirement of M&P as per Details of the M&P available with the firm
para no IS/STR/Specification
M&P name Range / Name of Model Make Machine Year Range/
Capacity of M&P no. of Capacity
M&P Built
6.3. Testing & Plant
[Link]. IS/STR/Specification Requirement of T&P as per Details of the T&P available with the firm
para no IS/STR/Specification
T&P name Range / Name of Model Make Machine Year Range/
Capacity of T&P no. of Capacity
T&P Built
Firm's Name & Logo
Signature of Quality Head Page 4 of 9
Item Enter Item Name here Date: Enter date
Specification: Enter Drg./Specification No. here
6.4. Details of Sub-assemblies/Components Manufactured
a) Part I: Details of in-house manufactured (Components/sub-assemblies)
[Link]. Item Name Drawing No
b) Part II: Details of components/Sub-assemblies purchased from CLW/RDSO/ICF approved
vendors
[Link]. Item Name Drawing No Approved source of Name/Address of the
RDSO/CLW/ICF source
c) Part III: Details of items outsourced from other than CLW/RDSO/ICF approved sources
[Link]. Item Name Drawing No Name/Address of the source
6.5. Details of Sub-vendors
[Link]. Vendor Name Item Name ISO Certified QAP Approved Frequency of
(Yes/No) (Yes/No) review of the
performance of sublet
source
Note: Following points to be taken in due consideration in providing information about manufacturing
process:
Details of Work Instruction for each stage as mentioned in process flow chart.
Inspection in Plant (Stage & Final)
Bill of Material
Stages of manufacturing should be clearly indicated.
M&P and T&P required for each stage should be clearly mentioned.
Pre manufacturing stage and after manufacturing stage inspection & testing should be clearly
mentioned along with checklist.
Checklist should be attached with the QAP.
Please attach ISO certificates of sub-vendors.
7. Quality Control
7.1. Quality Certification
a) ISO
b) Any other Document/certification
Firm's Name & Logo
Signature of Quality Head Page 5 of 9
Item Enter Item Name here Date: Enter date
Specification: Enter Drg./Specification No. here
7.2. Calibration Plan for Testing & Measuring Equipment
a) Part I :In-house Testing facilities available for calibration with the firm
[Link]. Name of Master Make Range Frequency of Traceability to
calibration national standard
b) Part II : Personnel trained for in-house calibration
[Link]. Name Qualification Experience
c) Part III : Calibration plan for the items identified for specified calibration in STR/Specification
[Link]. Measuring Ref. para of Range/ Frequency Inhouse/ Name of
Equipment STR/Spec. Accuracy Specified in Outsourced agency if
STR/Spec outsourced
d) Part IV : Calibration plan for other measuring equipment
[Link]. Measuring Range/ Accuracy Frequency Inhouse/ Name of calibration
Equipment Outsourced agency
7.3. Incoming Raw Material & In-process/Final Inspection
Stage inspection detailing inspection procedure, inspection parameters, method of testing/test
procedure including sample sizes for destructive and non-destructive testing etc.
a) Part I:Incoming raw materials/parts/sub-assemblies
[Link]. Incoming Sample Size In-house / Checklist Mode of Rejection & Traceability
Product/ & its Frequency outsource no. inspection Disposal register no
assembly of inspection d / equipment
used Reprocessed
/ Scrapped
b) Part II: In process inspection (of the product)
[Link]. Name of Sample Size Checklist no. Mode of Rejection Corrective& Traceability
the & its inspection / Disposal preventive register no
process Frequency / equipment action
of inspection used
Firm's Name & Logo
Signature of Quality Head Page 6 of 9
Item Enter Item Name here Date: Enter date
Specification: Enter Drg./Specification No. here
c) Part III: Final internal inspection of the product by the firm
[Link]. Name of the Sample Size Checklist no. Mode of Rejection & Traceability
test/ process & its Frequency inspection Disposal register no
of inspection / equipment
used Reprocessed
/ Scrapped
7.4. Handling of Rejected Material
Please provide details
7.5. System for Customer Complaints/Warranty Failures
Warranty failures/In-service failures reported from customers
Classification of failure
Date of joint inspection
Date of compliance in
deputed for collecting
Whether any person
Complaint received
C & P action taken
Failure analysis &
case of warranty
Date of report of
cause of failure
Consignee end
service failure/
Brief details of
field sample
Call for joint
inspection /
complaints
rejection /
complaint
complaint
failure/ In
Warranty
Letter no
General
[Link].
from
* The firm shall maintain a complaint register in the above format and the summary required
to be given during renewal
7.6. Details of after Sales & Service
Name of Service Engineer Location/Place Contact Detail
8. Additional Information
The firm can furnish any other information which they wish to submit on items other than furnished
above.
Firm's Name & Logo
Signature of Quality Head Page 7 of 9
Item Enter Item Name here Date: Enter date
Specification: Enter Drg./Specification No. here
9. INFRINGEMENT OF PATENT RIGHTS:
Indian Railway shall not be responsible for infringement of patent rights arising due to similarity in design,
manufacturing process, components used in design, development and manufacturing of complete system
and any other factor, which may cause any such dispute. The responsibility to settle any issue lies with the
manufacturer.
In this regard, manufacturer has to submit affidavit (on non-judicial stamp paper of appropriate value as
applicable in the respective state and dully notarised & witnessed) as per format attached as Annexure-1.
Annexure:
1. Work Instruction for each stage
2. Inspection check sheet for:
a. Incoming material
b. In-process/stage inspection
c. Final material
3. ISO Certificate
4. Affidavit
5. Any other quality/design certification
Note:
1. QAP covering all the information as asked above under section ‘1’ to ‘9’ must be given in the form
of single document indicating name and works address of the firm and page no. ‘x’ of ‘y’ on each
page. Each page should be signed by Quality Control in-charge. The approved QAP must be a
controlled document and a quality record of ISO Quality Control System of the vendor. A certificate
to this effect shall be provided along with the QAP by the vendor.
2. QAP to be submitted in Duplicate (Two Copies), One copy of the QAP, after final approval will be
given back to the vendor for implementation.
Firm's Name & Logo
Signature of Quality Head Page 8 of 9
Item Enter Item Name here Date: Enter date
Specification: Enter Drg./Specification No. here
Annexure-1
(To be submitted on non-judicial stamp paper of appropriate value as applicable in the respective state and
dully notarised & witnessed)
UNDERTAKING FOR INFRINGEMENT OF IPR FOR ALL THE ITEMS/ PRODUCTS DEVELOPED BY
THE VENDORS WHICH ARE IN THE PROCESS OF APPROVAL
DMW [Link].................................................dated..........................,PL No. .......................................Item
Description......................................................................................................................................................
I, son of ……………… aged about …..... Years resident of ………….. do hereby solemnly affirm as under –
1. That the deponent is the Authorised signatory of (Name of the Sole Proprietorship Concern/
Partnership Firm/ Registered Company/ Joint Venture).
2. That the deponent declares on behalf of (Name of the Sole Proprietorship Concern/ Partnership
Firm/Registered Company/Joint Venture) that:
a) The development/ product/process is original and there is no infringement of Patent Rights. Indian
Railways shall not be responsible for infringement of patent rights arising due to similarity in design,
manufacturing process, use of similar components in the design & development of this item and any other
factor not mentioned herein which may cause such a dispute. The entire responsibility to settle any such
disputes/matters lies with the manufacture/supplier..
b) Details/design/documents given are not infringing any IPR and we are responsible in absolute and full
measure instead of railways for any such violations. Data, specifications and other IP as generated out of
interaction with railways shall not be unilaterally used without the consent of DMW and right of Railways /
DMW on such IP is acceptable to firm.
c) No confidential information has been provided to DMW and as such no claim shall be made against
DMW for infringement or leakage of any information.
DEPONENT
VERIFICATION
I declare that the contents of Para 1 to 2 above are true as per my knowledge and nothing has been
hidden.
DEPONENT
Firm's Name & Logo
Signature of Quality Head Page 9 of 9
