Maintenance and Service Guide

HP 15 Laptop PC
IMPORTANT! This document is intended for HP authorized service
providers only.
© Copyright 2019 HP Development Company, Product notice Software terms
L.P.
This guide describes features that are common By installing, copying, downloading, or
Bluetooth is a trademark owned by its to most models. Some features may not be otherwise using any software product
proprietor and used by HP Inc. under license. available on your computer. preinstalled on this computer, you agree to be
Intel, Core, Optane, Pentium, and Celeron are bound by the terms of the HP End User License
trademarks of Intel Corporation or its Not all features are available in all editions or Agreement (EULA). If you do not accept these
subsidiaries in the U.S. and/or other countries. versions of Windows. Systems may require license terms, your sole remedy is to return the
SDHC, SDXC, and microSD are trademarks or upgraded and/or separately purchased entire unused product (hardware and software)
registered trademarks of SD-3C LLC. Windows hardware, drivers, software or BIOS update to within 14 days for a full refund subject to the
is either a registered trademark or trademark take full advantage of Windows functionality. refund policy of your seller.
of Microsoft Corporation in the United States Windows 10 is automatically updated, which is
and/or other countries. Miracast is a registered always enabled. ISP fees may apply and For any further information or to request a full
trademark of the Wi-Fi Alliance. additional requirements may apply over time refund of the price of the computer, please
for updates. Go to http://www.microsoft.com contact your seller.
The information contained herein is subject to for details.
change without notice. The only warranties for
HP products and services are set forth in the To access the latest user guides, go to
express warranty statements accompanying http://www.hp.com/support, and follow the
such products and services. Nothing herein instructions to find your product. Then select
should be construed as constituting an User Guides.
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: June 2019

Document Part Number: L58964-001

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by applicable safety standards.

iii
iv Safety warning notice
Table of contents

1 Product description ....................................................................................................................................... 1

2 Getting to know your computer ...................................................................................................................... 5

Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 7
Display .................................................................................................................................................................... 8
Low blue light mode (select products only) ........................................................................................ 8
Keyboard area ........................................................................................................................................................ 9
Touchpad ............................................................................................................................................. 9
Touchpad settings ............................................................................................................. 9
Lights ................................................................................................................................................. 10
Button, vent, speakers, and fingerprint reader ................................................................................ 11
Special keys ....................................................................................................................................... 12
Bottom ................................................................................................................................................................. 13
Labels ................................................................................................................................................................... 14

3 Illustrated parts catalog .............................................................................................................................. 15

Computer major components .............................................................................................................................. 15
Display assembly subcomponents ...................................................................................................................... 18
Cables ................................................................................................................................................................... 20
Miscellaneous parts ............................................................................................................................................. 21

4 Removal and replacement procedures preliminary requirements .................................................................... 22

Tools required ...................................................................................................................................................... 22
Service considerations ......................................................................................................................................... 22
Plastic parts ....................................................................................................................................... 22
Cables and connectors ...................................................................................................................... 22
Drive handling ................................................................................................................................... 23
Workstation guidelines ..................................................................................................................... 23
Electrostatic discharge information .................................................................................................................... 23
Generating static electricity .............................................................................................................. 24
Preventing electrostatic damage to equipment ............................................................................... 24
Personal grounding methods and equipment .................................................................................. 25
Grounding the work area ................................................................................................................... 25
Recommended materials and equipment ........................................................................................ 25
Packaging and transporting guidelines .............................................................................................................. 26

v
 5 Removal and replacement procedures for authorized service provider parts .................................................... 27
Component replacement procedures .................................................................................................................. 27
Preparation for disassembly ............................................................................................................. 27
Bottom cover ..................................................................................................................................... 28
Battery ............................................................................................................................................... 30
Memory module ................................................................................................................................ 31
Solid-state drive ................................................................................................................................ 33
WLAN module .................................................................................................................................... 34
Card reader/audio board ................................................................................................................... 37
USB board .......................................................................................................................................... 38
Touchpad ........................................................................................................................................... 39
Fingerprint reader board ................................................................................................................... 40
Fan ..................................................................................................................................................... 41
Vent cover and rubber filler (interior) on fanless models ................................................................. 42
Heat sink (thermal module) .............................................................................................................. 43
Battery connector (fanless products only) ....................................................................................... 46
System board .................................................................................................................................... 47
Display assembly ............................................................................................................................... 50
Power connector ............................................................................................................................... 59
Speaker assembly ............................................................................................................................. 60
Keyboard/top cover ........................................................................................................................... 61

6 Using Setup Utility (BIOS) ............................................................................................................................. 62

Starting Setup Utility (BIOS) ................................................................................................................................ 62
Updating Setup Utility (BIOS) .............................................................................................................................. 62
Determining the BIOS version ........................................................................................................... 62
Downloading a BIOS update .............................................................................................................. 63

7 Using HP PC Hardware Diagnostics ................................................................................................................ 64

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 64
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 64
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 65
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 65
Installing HP PC Hardware Diagnostics Windows ............................................................................. 65
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 65
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 66
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 66
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 66
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 66

vi
 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 67
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 67
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 67
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 67
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 67

8 Backing up, restoring, and recovering ........................................................................................................... 69

Backing up information and creating recovery media ........................................................................................ 69
Using Windows tools ......................................................................................................................... 69
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 69
Restoring and recovery ........................................................................................................................................ 70
Restoring, resetting, and refreshing using Windows tools .............................................................. 70
Recovering using HP Recovery media ............................................................................................... 70
Changing the computer boot order ................................................................................................... 70

9 Specifications .............................................................................................................................................. 71
Computer specifications ...................................................................................................................................... 71
35.6 cm (14.0 in) display specifications .............................................................................................................. 72
M.2 SATA solid-state drive specifications ............................................................................................................ 72
M.2 PCIe solid-state drive specifications ............................................................................................................ 73

10 Power cord set requirements ...................................................................................................................... 74

Requirements for all countries ............................................................................................................................ 74
Requirements for specific countries and regions ................................................................................................ 75

11 Recycling .................................................................................................................................................. 77

Index ............................................................................................................................................................. 78

vii
viii
1 Product description

Table 1-1 Product components and their descriptions

Category Description

Product Name HP 15 Laptop PC

Model numbers: 15-dy0xxx, 15t-dy000

Processor Intel® Core™ i7-8565U (1.8 GHz, turbo up to 4.6 GHz, 2400 MHz FSB, 8 MB L3 cache, quad core, 15 W)

Intel Core i5-8265U (1.6 GHz, turbo up to 3.9 GHz, 2400 MHz FSB, 6 MB L3 cache, quad core, 15 W)

Intel Core i3-8145U (2.1 GHz, turbo up to 3.9 GHz, 2400 MHz FSB, 4 MB L3 cache, dual core, 15 W)

Intel Core i3-8130U (2.26 GHz, 2400 MHz FSB, 4 MB L3 cache, dual core, 15 W)

Intel Core i3-7020U (2.3 GHz, 2133 MHz FSB, 3 MB L3 cache, dual core, 15 W)

Intel Pentium™ Gold 5405U (2.3 GHz, 2133 MHz FSB, 2 MB L3 cache, dual core, 15 W)

Intel Pentium Gold 4417U (2.3 GHz, 2133 MHz FSB, 2 MB L3 cache, dual core, 15 W)

Intel Pentium Silver N5000 (1.1 GHz, turbo up to 2.7 GHz, 2400 MHz FSB, 4 MB L3 cache, quad core, 6 W)

Intel Celeron™ N4000 (1.1 GHz, turbo up to 2.6 GHz, 2400 MHz FSB, 4 MB L3 cache, dual core, 6 W)

Graphics Internal graphics

Intel UHD Graphics 620 (Intel Core processors)

Intel UHD Graphics 610 (Pentium Gold 5405U processor)

Intel UHD Graphics 605 (Pentium Silver N5000 processor)

Intel UHD Graphics 600 (Celeron N4000 processor)

Intel HD Graphics 620 (Intel Core i3-7020U)

Intel HD Graphics 610 (Pentium Gold 4417U processor)

Supports HD decode, DX12, and HDMI

Display panel 39.6 cm (15.6 in), WLED, slim-flat (3.2 mm), narrow bezel, 45% NTSC

High-definition (HD) (1366 × 768), antiglare, SVA, eDP 1.2, 220 nits

HD, BrightView, SVA, eDP 1.2, 220 nits

HD, BrightView, SVA, eDP, 220 nits, Touch-on Panel (TOP)

Full high-definition (FHD) (1920 × 1080), antiglare, SVA, eDP 1.2, 220 nits

FHD, antiglare, UWVA, eDP, 250 nits

Memory Two SODIMM slots, not customer accessible or upgradeable

Intel Core and Pentium Gold 5405U and 4417U processors

DDR4-2400 dual channel support (DDR4-3200 bridge to 2666, DDR4-2666 downgrade to DDR4-2400)

Supports up to 16 GB maximum system memory in the following configurations:

1
 Table 1-1 Product components and their descriptions (continued)
Category Description

● 16 GB (8 GB × 2)

● 12 GB (8 GB × 1 + 4 GB × 1)

● 8 GB (8 GB × 1 or 4 GB × 2)

● 4 GB (4 GB × 1)

Pentium Silver N5000 and Celeron N4000 processors

DDR4-2133 dual-channel support (DDR4-3200 bridge to 2666, DDR4-2666 downgrade to DDR4-2133)

Supports up to 8 GB maximum system memory in the following configurations:

● 8 GB (8 GB × 1)

● 4 GB (4 GB × 1)

Storage M.2, SATA, solid-state drive

● 512 GB, PCIe, TLC

● 512 GB, PCIe, value

● 256 GB, PCI, value

● 256 GB, PCI, value + 16 GB Optane™ memory module

● 128 GB, SATA-3, TLC

Audio Audio control panel: HP Audio Control

Dual speakers

Video HP TrueVision HD Camera - indicator LED, USB 2.0, HD sensor, f2.0

720p by 30 frames per second

Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise
suppression

Wireless networking Integrated wireless option with dual antennas (M.2/PCIe)

● Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth® 5.0 (MU-MIMO supported)

Integrated wireless option with single antenna (M.2/MIPI/BRI)

● Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 (MU-MIMO supported)

● Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2

Turbo Lite WLAN SVTP

Support for Wi-Fi CERTIFIED Miracast™ devices

Ports HP Smart Pin AC adapter

Audio-out (headphone)/Audio-in (microphone) combo jack

High-definition multimedia interface (HDMI) v.1.4b supporting up to 1920 × 1080 at 60 Hz

Hot plug/unplug and autodetect for correct output to wide-aspect vs. standard aspect video (auto adjust
panel resolution to fit embedded panel and external monitor connected)

(2) USB 3.1 Type A ports

2 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)
Category Description

(1) USB 3.1 Gen 1 Type-C port (supports data transfer)

Media card reader Supports microSD™, SDHC™, SDXC™

Push-pull insertion and removal

Internal card expansion One M.2 slot for WLAN

One M.2 slot for solid-state drive

Keyboard/pointing Keyboard, full size, island style, with numeric keypad

devices
Textured

2-coat paint, backlit

3-coat paint, backlit

4-coat paint, backlit

Touchpad requirements

Touchpad with image sensor

Multitouch gestures enabled

Support for precision touchpad

Support for modern trackpad gestures

Taps enabled as default

Power requirements Battery

3 cell, 41 Wh, polymer battery

Supports battery life enhancement

Supports battery fast charge (45 minutes, 50% charged)

Smart AC adapter (PFC, slim barrel, 4.5 mm)

65 W

45 W, right angle

Power cord (1 m, conventional)

C5

Security Trusted Platform Module (fTPM) 2.0, firmware based

Universal 2nd Factor Authentication

Fingerprint reader

Operating system Preinstalled

Windows® 10 Home 64

Windows 10 Home 64 Chinese Market CPPP

Windows 10 Home 64 High-End Chinese Market CPPP

Windows 10 Home 64 Plus

3
 Table 1-1 Product components and their descriptions (continued)

Category Description

Windows 10 Home 64 Plus Single Language

Windows 10 Home 64 Plus Single Language Africa Market PPP

Windows 10 Home 64 Plus Single Language APAC EM PPP

Windows 10 Home 64 Plus Single Language India Market PPP

Windows 10 Home 64 Plus Single Language Indonesia Market PPP

Windows 10 Home 64 Single Language

Windows 10 Home 64 Single Language Africa Market PPP

Windows 10 Home 64 Single Language APAC EM PPP

Windows 10 Home 64 Single Language India Market PPP

Windows 10 Home 64 Single Language Indonesia Market PPP

Windows 10 Home S 64

Windows 10 Home S 64 Plus

Windows 10 Pro 64

FreeDOS 3.0

Serviceability End-user replaceable part

AC adapter

4 Chapter 1 Product description

2 Getting to know your computer

Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.

Right side

Table 2-1 Right-side components and their descriptions

Component Description

(1) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing the

computer.

2. Insert the card into the memory card reader, and then
press in on the card until it is firmly seated.

To remove a card:

▲ Pull the card out of the memory card reader.

(2) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones,
combo jack earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.

To access this guide:

▲ Select the Start button, select HP Help and Support, and

then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

(3) Power light ● On: The computer is on.

Right side 5
 Table 2-1 Right-side components and their descriptions (continued)

Component Description

● Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts off power to the display
and other unneeded components.

● Off: The computer is off or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.

(4) Drive light (select products only) ● Blinking white: The solid-state drive is being accessed.

(5) USB Type-C port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides data transfer.

NOTE: Cables and/or adapters (purchased separately) may be

required.

(6) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio component,
or a high-speed High-Definition Multimedia Interface (HDMI)
device.

6 Chapter 2 Getting to know your computer

Left side

Table 2-2 Left-side components and their descriptions

Component Description

(1) Power connector Connects an AC adapter.

(2) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully
charged.

● Blinking white: The AC adapter is disconnected and the

battery has reached a low battery level.

● Amber: The AC adapter is connected and the battery is

charging.

● Off: The battery is not charging.

(3) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provide high-speed data transfer.

Left side 7
 Display
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, low blue light mode automatically adjusts blue light emissions when you are using the computer
at night or for reading.

WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.

Table 2-3 Display components and their descriptions

Component Description

(1) WLAN antennas* (select Send and receive wireless signals to communicate with wireless local area networks
products only) (WLANs).

(2) Internal microphones Record sound.

(3) Camera light On: The camera is in use.

(4) Camera Allows you to video chat, record video, and record still images. Some cameras also allow
a facial recognition logon to Windows, instead of a password logon.

NOTE: Camera functions vary depending on the camera hardware and software
installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

8 Chapter 2 Getting to know your computer

Keyboard area
Touchpad
Touchpad settings
To adjust touchpad settings and gestures, or to turn off the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.

2. Choose a setting.
To turn on the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.

2. Using an external mouse, click the touchpad button.

– or –
▲ Press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to
select the button.

Table 2-4 Touchpad components and their descriptions

Component Description

(1) Touchpad zone Reads your finger gestures to move the pointer or activate items
on the screen.

(2) Left control zone Textured area that allows you to perform additional gestures.

(3) Right control zone Textured area that allows you to perform additional gestures.

Keyboard area 9
 Lights

Table 2-5 Lights and their descriptions

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.

(2) Mute light ● On: Computer sound is off.

● Off: Computer sound is on.

10 Chapter 2 Getting to know your computer

Button, vent, speakers, and fingerprint reader

Table 2-6 Button, vent, speakers, and fingerprint reader and their descriptions
Component Description

(1) Power button ● When the computer is off, press the button to turn on the computer.

● When the computer is on, press the button briefly to initiate Sleep.

● When the computer is in the Sleep state, press the button briefly to exit Sleep
(select products only).

● When the computer is in Hibernation, press the button briefly to exit

Hibernation.

IMPORTANT: Pressing and holding down the power button results in the loss of
unsaved information.

If the computer has stopped responding and shutdown procedures are ineffective,
press and hold the power button down for at least 5 seconds to turn off the
computer.

To learn more about your power settings, see your power options:

▲ Right-click the Power icon , and then select Power Options.

(2) Speakers (2) Produce sound.

(3) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components and
prevent overheating. It is normal for the internal fan to cycle on and off during
routine operation.

(4) Fingerprint reader (select Allows a fingerprint logon to Windows, instead of a password logon.
products only)
▲ Swipe down across the fingerprint reader.

Keyboard area 11
 Table 2-6 Button, vent, speakers, and fingerprint reader and their descriptions (continued)

Component Description

IMPORTANT: To prevent fingerprint logon issues, make sure when you

register your fingerprint that all sides of your finger are registered by the
fingerprint reader.

Special keys

Table 2-7 Special keys and their descriptions

Component Description

(1) esc key Displays system information when pressed in combination with the fn key.

(2) fn key Executes specific functions when pressed in combination with another key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start menu.

(4) Action keys Execute frequently used system functions.

(5) num lock key Alternates between the navigational and numeric functions on the integrated
numeric keypad.

(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When num lock is pressed,
the keypad can be used like an external numeric keypad.

NOTE: If the keypad function is active when the computer is turned off, that
function is reinstated when the computer is turned back on.

12 Chapter 2 Getting to know your computer

Bottom

Table 2-8 Bottom components and their descriptions

Component Description

Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan
to cycle on and off during routine operation.

Bottom 13
 Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.

Table 2-9 Service label components

Component

(1) HP product name

(2) Model number

(3) Product ID

(4) Serial number

(5) Warranty period

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

14 Chapter 2 Getting to know your computer

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 14 for details.

Computer major components 15

 Table 3-1 Computer major components and their descriptions
Item Component Spare part number

(1) Display assembly

NOTE: Display assemblies are offered as spare parts only at a subcomponent level.

(2) Keyboard/top cover:

For a detailed list of country codes, see Keyboard/top cover on page 61.

Snow white; no backlight L63574-xx1

Snow white; backlit L63575-xx1

Ash silver; no backlight L63576-xx1

Ash silver; backlit L63577-xx1

Natural silver; no backlight L63578-xx1

Natural silver; backlit L63579-xx1

(3) Touchpad:

The touchpad cable is available as spare part number L63602-001.

Natural silver L63600-001

Ash silver L63599-001

Snow white L63601-001

(4) Fingerprint reader board L63595-001

NOTE: The fingerprint reader board cable is available as spare part number L63596-001.

(5) Speaker assembly L63594-001

(6) Power connector cable:

For use in models with an Intel Core or Pentium Gold 4417U or 5405U processor 806746-001

For use in models with a Pentium N5000 or Celeron N4000 processor 810327-004

System board (includes processor):

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating system

xxxxxx-601: Windows 10 operating system

(7) Models with a fan:

● Intel Core i7-8565U processor L63560-xx1

● Intel Core i5-8265U processor L63559-xx1

● Intel Core i3-8145U processor L63558-xx1

● Intel Core i3-7020U processor L63557-xx1

● Intel Pentium 5405U processor L70056-xx1

● Intel Pentium 4417U processor L63561-xx1

(8) Models without a fan:

● Intel Pentium N5000 processor L63563-xx1

16 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major components and their descriptions (continued)

Item Component Spare part number

● Intel Celeron N4000 processor L63562-xx1

(9) Fan (for use only in models with an Intel Core or Pentium Gold 5405U or 4417U processor):

For use in models with a backlit keyboard L63587-001

For use in models without a backlit keyboard L63588-001

Heat sink

(10) For use in models with an Intel Core or Pentium Gold 4417U or 5405U processor L63586-001

(11) For use in models with a Pentium N5000 or Celeron N4000 processor spare part not available

(12) USB board L63580-001

(13) Solid-state drive (M.2):

512 GB, PCIe, TLC L63572-001

512 GB, PCIe, value L63573-001

256 GB, PCIe, value L63571-001

256 GB, PCIe + 16 GB Optane memory module L69125-001

128 GB, SATA-3, TLC L63570-001

(14) Memory modules (DDR4-2666):

8 GB 937236-855

4 GB L10598-855

(15) WLAN module:

Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 L44796-005

Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 L21480-005

Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 L17365-005

(16) Battery connector L63585-001

(17) Card reader/audio board L63583-001

NOTE: The card reader/audio board cable is available as spare part number L63584-001.

(18) Battery (3 cell, 41 Wh) L11119-855

(19) Bottom cover:

Natural silver L63590-001

Pale gold L63591-001

Snowflake white L63592-001

(20) Rubber feet:

Silver L63597-001

Gold L63598-001

Vent cover (interior) (not illustrated) L68290-001

Computer major components 17

 Display assembly subcomponents

Table 3-2 Display components and their descriptions

Item Component Spare part number

(1) Display bezel L63608-001

(2) Hinge cover:

Natural silver L63609-001

Pale gold L63610-001

Snowflake white L63611-001

(3) Webcam/microphone module (includes bezel adhesive tape and display panel cover tape) L63564-001

(4) Display panel:

FHD, antiglare, SVA L63565-001

FHD, antiglare, UWVA L63566-001

FHD, BrightView, Touch-on Panel (TOP) L69126-001

18 Chapter 3 Illustrated parts catalog

Table 3-2 Display components and their descriptions (continued)

Item Component Spare part number

HD, antiglare L63567-001

HD, BrightView L63568-001

HD, BrightView, Touch-on Panel (TOP) L63569-001

(5) Display hinges (left and right; includes bezel and display cover adhesive) L63612-001

(6) Display panel cable (includes bezel adhesive tape):

For use with touch displays on models with an Intel Core or Pentium Gold 4417U or 5405U L63613-001
processor

For use with touch displays on models with a Pentium N5000 or Celeron N4000 processor L63614-001

For use with non-touch displays on models with an Intel Core or Pentium Gold 4417U or L63615-001
5405U processor

For use with non-touch displays on models with a Pentium N5000 or Celeron N4000 L63616-001
processor

(7) Wireless antennas (includes bezel adhesive tape and display cover tape):

Dual antennas L63607-001

Single antenna L63606-001

(8) Display back cover (includes bezel adhesive tape):

Natural silver L63603-001

Pale gold L63604-001

Snowflake white L63605-001

Display assembly subcomponents 19

 Cables

Table 3-3 Cables and their descriptions

Item Component Spare part number

(1) USB cable L63581-001

(2) Touchpad cable L63602-001

(3) Fingerprint reader board cable L63596-001

(4) Card reader/audio board cable L63584-001

(5) Battery connector L63585-001

20 Chapter 3 Illustrated parts catalog

Miscellaneous parts
Table 3-4 Miscellaneous parts and their descriptions

Component Spare part number

AC adapter (PFC, slim, 4.5 mm):

65 W 913691-850

45 W 741727-001

Power cord (C5, 1.0 m):

For use in Australia L19358-001

For use in Denmark L19360-001

For use in Europe L19361-001

For use in India L19363-001

For use in Israel L19362-001

For use in North America L19367-001

For use in the People’s Republic of China L19368-001

For use in South Africa L19369-001

For use in South Korea L19366-001

For use in Switzerland L19370-001

For use in Taiwan L19372-001

For use in Thailand L19371-001

For use in the United Kingdom L19373-001

External optical drive 747080-001

HDMI-to-VGA adapter 701943-001

USB-to-RJ-45 adapter 829941-001

Screw Kit L63617-001

Miscellaneous parts 21
 4 Removal and replacement procedures
preliminary requirements

Tools required
You will need the following tools to complete the removal and replacement procedures:
● Non-marking, non-conductive pry tool
● Magnetic Phillips P1 screwdriver
● Tweezers

Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.

Plastic parts
IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts.

Cables and connectors

IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear
easily.

22 Chapter 4 Removal and replacement procedures preliminary requirements

Drive handling
IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is
closed.
Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive field service tools, such as cutters, screw drivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and polystyrene foam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.

Electrostatic discharge information

A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly
throughout a normal cycle. The device might function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.

Electrostatic discharge information 23

 IMPORTANT: To prevent damage to the device when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.

Generating static electricity

Note the following:
● Different activities generate different amounts of static electricity.
● Static electricity increases as humidity decreases.
Table 4-1 Static electricity occurrence based on activity and humidity

Relative humidity

Event 55% 40% 10%

Walking across carpet 7,500 V 15,000 V 35,000 V

Walking across vinyl floor 3,000 V 5,000 V 12,000 V

Motions of bench worker 400 V 800 V 6,000 V

Removing DIPs from plastic tube 400 V 700 V 2,000 V

Removing DIPs from vinyl tray 2,000 V 4,000 V 11,500 V

Removing DIPs from polystyrene foam 3,500 V 5,000 V 14,500 V

Removing bubble pack from PCB 7,000 V 20,000 V 26,500 V

Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V

Electronic components can be packaged together in plastic tubes, trays, or polystyrene foam.

NOTE: As little as 700 V can degrade a product.

Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
● Always be properly grounded when touching a sensitive component or assembly.

24 Chapter 4 Removal and replacement procedures preliminary requirements

 ● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.

Personal grounding methods and equipment

Use the following equipment to prevent static electricity damage to electronic components:
● Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To
provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and fit snugly into the banana plug connector on the grounding mat or workstation.
● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with
most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with
a maximum of 1 MΩ ±10% resistance between the operator and ground.
Table 4-2 Static shielding protection levels

Static shielding protection levels

Method Voltage

Antistatic plastic 1,500

Carbon-loaded plastic 7,500

Metallized laminate 15,000

Grounding the work area

To prevent static damage at the work area, take the following precautions:
● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the
work surface and properly grounded tools and equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.
● Turn off power and input signals before inserting and removing connectors or test equipment.
● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene
foam.
● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

Recommended materials and equipment

HP recommends the following materials and equipment to prevent static electricity:
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance

Electrostatic discharge information 25

 ● Static-dissipative table or floor mats with hard tie to ground
● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing 1 MΩ ±10% resistance
● Material handling packages
● Conductive plastic bags
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags
● Transparent metallized shielding bags
● Transparent shielding tubes

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

26 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures for
authorized service provider parts

IMPORTANT: Components described in this chapter should be accessed only by an authorized service
provider. Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Component replacement procedures

There are as many as 52 screws that must be removed, replaced, and/or loosened when servicing the
computer. Make special note of each screw size and location during removal and replacement.

Preparation for disassembly

See Removal and replacement procedures preliminary requirements on page 22 for initial safety procedures.
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.

Component replacement procedures 27

 Bottom cover
Table 5-1 Bottom cover descriptions and part numbers

Description Spare part number

Bottom cover, natural silver L63590-001

Bottom cover, pale gold L63591-001

Bottom cover, snowflake white L63592-001

Rubber feet, gold L63598-001

Rubber feet, silver L63597-001

Before removing the bottom cover, follow this step:

▲ Prepare the computer for disassembly (Preparation for disassembly on page 27).
Remove the bottom cover:
1. Peel the two rubber feet off the bottom cover.

2. Remove the six Phillips M2.0 × 6.0 screws (1) from the bottom cover.

28 Chapter 5 Removal and replacement procedures for authorized service provider parts
3. Remove the two Phillips M2.5 × 6.0 screws (2) from the bottom cover.

4. Insert a plastic tool between the bottom cover and the computer chassis (1), and then flex and lift the
bottom of the bottom cover (2) enough to separate it from the computer.
5. Remove the bottom cover from the computer (3).

Reverse this procedure to install the bottom cover.

Component replacement procedures 29

 Battery
Table 5-2 Battery description and part number

Description Spare part number

Battery, 3 cell, 41 Wh L11119-855

Before removing the battery, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
Remove the battery:
1. Remove the five Phillips M2.0 × 3.0 screws (1) that secure the battery to the computer.
2. Remove the battery from the computer (2).

Reverse this procedure to install the battery.

30 Chapter 5 Removal and replacement procedures for authorized service provider parts
Memory module
Table 5-3 Memory descriptions and part numbers

Description Spare part number

Memory module, 8 GB 937236-855

Memory module, 4 GB L10598-855

Before removing the memory modules, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Remove the battery (see Battery on page 30).
Remove the memory modules:
1. Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle.
2. Grasp the edge of the memory module (2), and then gently pull the module out of the slot. Use the same
procedure to remove both memory modules.

IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only.
Do not touch the components on the memory module.

To protect a memory module after removal, place it in an electrostatic-safe container.

IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do
not touch the components on the memory module. Do not bend the memory module.

1. Align the notched edge of the memory module with the tab in the memory module slot (1).
2. Press the module into the slot until seated (2).

Component replacement procedures 31

 3. Gently press down on the module edges until the side retention clips snap into place (3).

32 Chapter 5 Removal and replacement procedures for authorized service provider parts
Solid-state drive
Table 5-4 Solid-state drive descriptions and part numbers

Description Spare part number

512 GB, PCIe, TLC L63572-001

512 GB, PCIe, value L63573-001

256 GB, PCIe, value L63571-001

256 GB, PCIe + 16 GB Optane memory module L69125-001

128 GB, SATA-3, TLC L63570-001

Before removing the solid-state drive, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Remove the battery (see Battery on page 30).
Remove the solid-state drive:
▲ Remove the Phillips M2.0 × 2.0 screw (1), and then pull the drive from the socket (2).

Reverse this procedure to install the solid-state drive.

Component replacement procedures 33

 WLAN module
Table 5-5 WLAN module description and part number

Description Spare part number

Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 L44796-005

Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 L21480-005

Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 L17365-005

IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Remove the battery (see Battery on page 30).
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white
WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable
connects to the WLAN module #1 Aux terminal.

2. Remove the Phillips M2.0 × 2.0 screw (2) that secures the WLAN module to the bottom cover. (The WLAN
module tilts up.)

34 Chapter 5 Removal and replacement procedures for authorized service provider parts
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
Models with two antennas

Models with one antenna

NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must
be installed on the antenna connector, as shown in the following illustration.

Component replacement procedures 35

 Reverse this procedure to install the WLAN module.

36 Chapter 5 Removal and replacement procedures for authorized service provider parts
Card reader/audio board
Table 5-6 Card reader/audio board description and part number

Description Spare part number

Card reader/audio board L63583-001

NOTE: The card reader/audio board spare part kit does not include the cable. The cable is available as
spare part number L63584-001.

Before removing the card reader/audio board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Remove the battery (see Battery on page 30).
Remove the card reader/audio board:
1. Disconnect the cable from the ZIF connector on the card reader/audio board (1).
2. Remove the two Phillips M2.0 × 3.0 screws (2) that secure the board to the computer.
3. Remove the board from the computer (3).

Reverse this procedure to install the card reader/audio board.

Component replacement procedures 37

 USB board
Table 5-7 USB board description and part number

Description Spare part number

USB board L63580-001

NOTE: The USB board spare part kit does not include the cable. The cable is available as spare part
number L63581-001 for models without Pentium N5000 and Celeron N4000 processors and
L63582-001 for models with Pentium N5000 and Celeron N4000 processors.

Before removing the USB board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Remove the battery (see Battery on page 30).
Remove the USB board:
1. Disconnect the cable from the ZIF connector on the USB board (1).
2. Remove the two Phillips M2.0 × 3.0 screws (2) that secure the USB board to the computer, and then
remove the board (3).

Reverse this procedure to install the USB board.

38 Chapter 5 Removal and replacement procedures for authorized service provider parts
Touchpad
Table 5-8 Touchpad description and part number

Description Spare part number

Touchpad, natural silver L63600-001

Touchpad, ash silver L63599-001

Touchpad, snow white L63601-001

NOTE: The touchpad spare part kit does not include the cable. The cable is available as spare part
number L63602-001.

Before removing the touchpad, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Remove the battery (see Battery on page 30).
Remove the touchpad:
1. Disconnect the cable from the ZIF connector on the touchpad (1).
2. Remove the two Phillips M2.0 × 2.5 screws (2) that secure the touchpad bracket to the computer, and
then remove the bracket (3).
3. Remove the three Phillips M2.0 × 2.0 screws (4) that secure the touchpad to the computer, and then
remove the touchpad (5).

Reverse this procedure to install the touchpad.

Component replacement procedures 39

 Fingerprint reader board
Table 5-9 Fingerprint reader board description and part number

Description Spare part number

Fingerprint reader board L63595-001

NOTE: The fingerprint reader board spare part kit does not include the cable. The cable is available as
spare part number L63596-001.

Before removing the fingerprint reader board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Remove the battery (see Battery on page 30).
4. Remove the card reader/audio board (see Card reader/audio board on page 37).
Remove the fingerprint reader board:
1. Remove the Phillips M2.0 × 2.5 screw (1) that secures the fingerprint reader bracket to the computer.
2. Rotate the bracket upward (2), and then remove the bracket from the computer (3).
3. Disconnect the cable from the ZIF connector on the fingerprint reader board (4), and the remove the
board from the computer (5).

Reverse this procedure to install the fingerprint reader board.

40 Chapter 5 Removal and replacement procedures for authorized service provider parts
Fan
Table 5-10 Fan description and part number

Description Spare part number

Fan for use only in models with an Intel Core or Pentium Gold 5405U or 4417U processor and a backlit L63587-001
keyboard

Fan for use only in models with an Intel Core or Pentium Gold 5405U or 4417U processor and without a L63588-001
backlit keyboard

Before removing the fan, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Remove the battery (see Battery on page 30).
Remove the fan:
1. Disconnect the fan cable from the system board (1).
2. Remove the three Phillips M2.0 × 3.0 screws (2) that secure the fan to the computer.
3. Remove the fan from the computer (3).

Reverse this procedure to install the fan.

Component replacement procedures 41

 Vent cover and rubber filler (interior) on fanless models
Table 5-11 Vent cover description and part number

Description Spare part number

Vent cover L68290-001

Fanless models require that you install a cover on the inside of the computer over the air vent holes.

IMPORTANT: Do not install the vent cover in models with a fan. Doing so will cause thermal performance
problems.

Before installing the interior vent cover, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Remove the battery (see Battery on page 30).
Install the interior vent cover and rubber filler piece:
1. Fold the cover along the dotted lines in the middle of the cover.
2. Install the cover of the fan vent, making sure the cover aligns correctly with the hooks along the top of
the vent (1).
3. If replacing the top cover, remove the fan vent rubber filler piece from the old top cover and install it in
the new top cover (2).

42 Chapter 5 Removal and replacement procedures for authorized service provider parts
Heat sink (thermal module)
Table 5-12 Heat sink assembly, thermal pad, and thermal grease descriptions and part numbers

Description Spare part number

Heat sink for use in models with an Intel Core or Pentium Gold 4417U or 5405U processor L63586-001

Before removing the heat sink, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Remove the battery (see Battery on page 30).
Remove the heat sink:
1. Models with a fan: Remove the four Phillips M2.0 × 2.0 screws (1) in the order indicated on the heat
sink.
2. Remove the heat sink (2).

Component replacement procedures 43

 3. Apply thermal grease to the integrated processor on the system board (1) and associated location on
the heat sink (2).

4. Fanless models: Remove the two black Phillips M2.0 × 2.0 screws (1) and the three silver Phillips M2.0 ×
2.5 screws (2) in the order indicated on the heat sink.
5. Remove the heat sink (3).

44 Chapter 5 Removal and replacement procedures for authorized service provider parts
6. Apply thermal grease to the integrated processor on the system board (1) and associated location on
the heat sink (2).

Reverse this procedure to install the heat sink.

Component replacement procedures 45

 Battery connector (fanless products only)
Table 5-13 Battery connector description and part number

Description Spare part number

Battery connector L63585-001

Before removing the battery connector, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Remove the battery (see Battery on page 30).
4. Remove the solid-state drive (see Solid-state drive on page 33).
5. Remove the heat sink (see Heat sink (thermal module) on page 43).
Remove the battery connector:
1. Disconnect the battery connector cable from the system board (1).
2. Remove the two Phillips M2.0 × 3.0 screws (2) that secure the connector to the computer.
3. Lift the battery connector out of the computer (3).

Reverse this procedure to install the battery connector.

46 Chapter 5 Removal and replacement procedures for authorized service provider parts
System board
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating system
xxxxxx-601: Windows 10 operating system
Table 5-14 System board descriptions and part numbers

Description Spare part number

Intel Core i7-8565U processor L63560-xx1

Intel Core i5-8265U processor L63559-xx1

Intel Core i3-8145U processor L63558-xx1

Intel Core i3-7020U processor L63557-xx1

Intel Pentium 5405U processor L70056-xx1

Intel Pentium 4417U processor L63561-xx1

Intel Pentium N5000 processor L63563-xx1

Intel Celeron N4000 processor L63562-xx1

Before removing the system board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Remove the battery (see Battery on page 30).
4. Remove the solid-state drive (see Solid-state drive on page 33).
5. Remove the heat sink (see Heat sink (thermal module) on page 43).
Remove the system board:
1. Models with a fan: Disconnect the following cables from the system board:
a. WLAN module antennas (1)
b. Speaker cable (2)
c. USB board cable (ZIF) (3)
d. Power connector cable (4)
e. Display cable (ZIF) (5)
f. Fan cable (6)
g. Keyboard backlight cable (ZIF) (7)
h. Keyboard cable (ZIF) (8)
i. Touchpad cable (ZIF) (9)
j. Fingerprint reader cable (ZIF) (10)
k. Card reader/audio board cable (ZIF) (11)

Component replacement procedures 47

 2. Remove the three silver Phillips M2.0 × 3.0 screws (1) and the three black Phillips M2.0 × 2.0 screws (2)
that secure the system board to the computer.
3. Remove the system board from the computer (3).

4. Fanless models: Disconnect the following cables from the system board:
a. WLAN module antennas (1)
b. Speaker cable (2)
c. Display cable (ZIF) (3)
d. Power connector cable (4)
e. USB board cable (ZIF) (5)

48 Chapter 5 Removal and replacement procedures for authorized service provider parts
 f. Battery connector cable (6)
g. Keyboard backlight cable (ZIF) (7)
h. Keyboard cable (ZIF) (8)
i. Touchpad cable (ZIF) (9)
j. Fingerprint reader cable (ZIF) (10)
k. Card reader/audio board cable (ZIF) (11)

5. Remove the three silver Phillips M2.0 × 3.0 screws (1) and the three black Phillips M2.0 × 1.6 screws (2)
that secure the system board to the computer.
6. Remove the system board from the computer (3).

Reverse this procedure to install the system board.

Component replacement procedures 49

 Display assembly
NOTE: Display assemblies are offered as spare parts only at a subcomponent level.

Before removing the display assembly, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Remove the battery (see Battery on page 30).
4. Remove the WLAN module (see WLAN module on page 34).
Remove the display assembly:
1. Disconnect the wireless antenna cables from the WLAN module and remove the cable from the clips in
the computer (1).
2. Disconnect the display cable from the system board (2), and then remove the cable from the channel in
the left speaker (3).

3. Remove the six Phillips M2.5 × 4.0 screws (1) from the hinges.
4. Open the display (2) until the hinges (3) are in the open position.

50 Chapter 5 Removal and replacement procedures for authorized service provider parts
5. Separate the display from the computer (4).

6. If it is necessary to replace display assembly subcomponents:

a. Remove the hinge cover by squeezing both ends of the cover (1), and then pulling the cover off the
display (2).
The hinge cover is available as the following spare part numbers:
L63609-001: Natural silver
L63610-001: Pale gold
L63611-001: Snowflake white

Component replacement procedures 51

 b. Release the top edge of the display bezel (1) from the display assembly.

IMPORTANT: Be careful not to bend or break the narrow sections of the bezel when removing.
Follow the specific bezel removal procedures to avoid damaging the tape that secures the bottom
of the bezel to the display.

c. Release the left and right edges of the display bezel (2) from the display assembly.
d. Using a flat-plastic lifter tool, release the bottom left and right corners of the display bezel (3)
from the display assembly.
e. Insert a tool into the right side of the inside-bottom of the bezel, and then pull the tool to the left
carefully to separate the bezel adhesive from the panel (4).
f. Remove the display bezel from the display (5).
The display bezel is available as spare part number L63608-001.

7. If it is necessary to remove the webcam module:

52 Chapter 5 Removal and replacement procedures for authorized service provider parts
 ▲ Starting from the right side, use a tool to lift and release (1) the webcam module from the metal
tape behind it (2). Lift the module from the display back cover (3), remove the tape from the
connector (4), and then disconnect the cable (5).
The webcam is available as spare part number L63564-001.

8. If it is necessary to remove the display panel:

a. Use tweezers to grasp the tape that routes behind both the left and right sides of the display panel
(1).

Component replacement procedures 53

 b. Pull the tape from behind the left and right sides of the panel (2).

IMPORTANT: You have to pull on the tape multiple times before it is completely removed. To
avoid tearing the tape, pull the tape evenly and carefully. Rolling the tape around the tweezer or
the shaft of a screwdriver as you pull it can help to avoid pulling too hard and breaking the tape. Be
sure to pull the tape straight out – do not pull it out along the sides of the panel.

c. Rotate the display panel over and place next to the display back cover (1).

54 Chapter 5 Removal and replacement procedures for authorized service provider parts
 d. Lift the tape from the connector on the rear of the panel (2), open the locking lever (3), and then
disconnect the cable from the panel (4).
Display panels are available as the following spare part numbers:
L63565-001: FHD, antiglare, SVA
L63566-001: FHD, antiglare, UWVA
L69126-001: FHD, BrightView, Touch-on Panel (TOP)
L63567-001: HD, antiglare
L63568-001: HD, BrightView
L63569-001: HD, BrightView, Touch-on Panel (TOP)

e. When installing the display panel, apply the adhesive in the location as shown in the following
illustration.

9. If it is necessary to remove the display hinges:

Component replacement procedures 55

 a. Remove the three Phillips M2.5 × 3.0 screws (1) from the bottom of each hinge.
b. Remove the Phillips M2.0 × 2.5 screw (2) from the top of each hinge.
c. Remove the display hinges from the display back cover (3).
The display hinges are available as spare part number L63612-001.

10. If it is necessary to remove the display panel cable:

a. Remove the tape from the connector on the webcam module (1), and then disconnect the cable
from the webcam module (2).
b. Remove the cable from the channel at the top of the display back cover (3).

56 Chapter 5 Removal and replacement procedures for authorized service provider parts
 c. Peel the cable from the inside of the display back cover (4), and then remove the cable (5).
The display cable is available as the following spare part numbers:
L63613-001: Touch displays for use in models with an Intel Core or Pentium Gold 4417U or 5405U
processor
L63614-001: Touch displays for use in on models with a Pentium N5000 or Celeron N4000
processor
L63615-001: Non-touch displays for use in models with an Intel Core or Pentium Gold 4417U or
5405U processor
L63616-001: Non-touch displays for use in models with a Pentium N5000 or Celeron N4000
processor

d. When installing the display cable, position the cable in the middle of the alignment notch as
marked on the inside of the display back cover.

11. If it is necessary to remove the wireless antennas:

Component replacement procedures 57

 a. Peel the antennas off the top of the display back cover (1).
b. Remove the antenna cables from the channels on the sides of the display back cover (2), and the
remove the antennas and cables (3).
The wireless antennas are available as spare part number L63607-001 for dual antennas and
L63606-001 for single antenna.
The display back cover is available as spare part number L63603-001 for use in natural silver
models, L63604-001 for use in pale gold models, and L63605-001 for use in snowflake white
models.

Reverse this procedure to install the display assembly.

58 Chapter 5 Removal and replacement procedures for authorized service provider parts
Power connector
Table 5-15 Power connector description and part number

Description Spare part number

Power connector for use in models with an Intel Core or Pentium Gold 4417U or 5405U processor 806746-001

Power connector for use in models with a Pentium N5000 or Celeron N4000 processor 810327-004

Before removing the power connector cable, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Remove the battery (see Battery on page 30).
4. Remove the display assembly (see Display assembly on page 50).
Remove the power connector cable:
1. Disconnect the cable from the system board (1).
2. Remove the cable from the routing channel in the left speaker (2), and then remove the cable from the
computer (3).

Reverse this procedure to install the power connector cable.

Component replacement procedures 59

 Speaker assembly
Table 5-16 Speaker assembly description and part number

Description Spare part number

Speaker assembly L63594-001

Before removing the speaker assembly, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Remove the battery (see Battery on page 30).
4. Remove the heat sink from models that include a fan (see Heat sink (thermal module) on page 43).
5. Remove the display (see Display assembly on page 50).
Remove the speakers:
1. Remove the two Phillips M2.0 × 3.0 screws (1) that secure the speakers to the computer.
2. Remove the speaker cable from the clips in the routing channel in the computer (2).
3. Remove the speakers from the computer (3).

Reverse this procedure to install the speaker assembly.

60 Chapter 5 Removal and replacement procedures for authorized service provider parts
Keyboard/top cover
The top cover with keyboard remains after removing all other spare parts from the computer.
In this section, the first table provides the main spare part number for the top cover/keyboards. The second
table provides the country codes.
Table 5-17 Keyboard/top cover description and part number

Description Spare part number

Snow white; no backlight L63574-xx1

Snow white; backlit L63575-xx1

Ash silver; no backlight L63576-xx1

Ash silver; backlit L63577-xx1

Natural silver; no backlight L63578-xx1

Natural silver; backlit L63579-xx1

Table 5-18 Keyboard country codes

For use in country or Spare part For use in country or Spare part For use in country or Spare part
region number region number region number

Belgium -A41 Israel -BB1 South Korea -AD1

Bulgaria -261 Italy -061 Spain -071

Czech Republic and -FL1 Latin America -161 Switzerland -BG1

Slovakia

Denmark, Finland, and -DH1 The Netherlands -B31 Taiwan -AB1

Norway

France -051 Portugal -131 Thailand -281

French Arabic -FP1 Romania -271 Turkey -141

French Canada -DB1 Russia -251 Ukraine -BD1

Germany -041 Saudi Arabia -171 United Kingdom -031

Greece -151 Slovenia -BA1 United States -001

Hungary -211

Component replacement procedures 61

 6 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.

▲ Turn on or restart the computer and quickly press f10.

– or –
Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
● HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Select the question mark icon in the taskbar.
2. Select My notebook, and then select Specifications.
● Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 62).
2. Select Main, and then make note of the BIOS version.
3. Select Exit, select one of the options, and then follow the on-screen instructions.
● In Windows, press CTRL+Alt+S.

62 Chapter 6 Using Setup Utility (BIOS)

 To check for later BIOS versions, see Downloading a BIOS update on page 63.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
● Do not shut down the computer or initiate Sleep.
● Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.

Updating Setup Utility (BIOS) 63

 7 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products

only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 64.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Select HP PC Hardware Diagnostics Windows.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and fixes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.

NOTE: If you need to stop a diagnostic test at any time, select Cancel.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:
● A Failure ID link is displayed. Select the link and follow the on-screen instructions.
● A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the on-
screen instructions.
● Instructions for calling support are displayed. Follow those instructions.

Downloading HP PC Hardware Diagnostics Windows

● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
● You must use a Windows computer to download this tool because only .exe files are provided.

64 Chapter 7 Using HP PC Hardware Diagnostics

Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash
drive.
The tool is downloaded to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products

only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
product name or number.

To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
The tool is downloaded to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:
▲ Navigate to the folder on your computer or the USB flash drive where the .exe file was downloaded,
double-click the .exe file, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download
and create the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 66.

HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:
▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen.
The HP Customer Support - Service Center page displays, with your Failure ID and product number
automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.

Using HP PC Hardware Diagnostics UEFI 65

 NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB flash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 66.

b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:
● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics UEFI, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products

only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
product name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
flash drive:

66 Chapter 7 Using HP PC Hardware Diagnostics

 1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings (select

products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a
server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, it may be necessary to download the software by using the product name or
number.

To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 67

 ● Set a location for storing the test results. You can also set the user name and password settings used for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.

68 Chapter 7 Using HP PC Hardware Diagnostics

8 Backing up, restoring, and recovering

This chapter provides information about the following processes, which are standard procedure for most
products:
● Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 69).
● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 69).
● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to
create recovery media (select products only) on page 69).
● Restoring and recovery—Windows offers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 69).

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.

Backing up information and creating recovery media

Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.

You can use Windows tools to back up personal information and create system restore points and recovery
media.

NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.
1. Select the Start button, and then select the Get Help app.
2. Enter the task you want to perform.

NOTE: You must be connected to the Internet to access the Get Help app.

Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
To download the tool:
▲ Go to the Microsoft Store and search for HP Cloud Recovery.
For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs – Using
the Cloud Recovery Tool (Windows 10, 7)."

Backing up information and creating recovery media 69

 NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Restoring and recovery

Restoring, resetting, and refreshing using Windows tools
Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using
Windows tools on page 69.

Recovering using HP Recovery media

HP Recovery media is used to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud
Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery
media (select products only) on page 69.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

To recover your system:

▲ Insert the HP Recovery media, and then restart the computer.

Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot order. This
is the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.

1. Insert the HP Recovery media.

2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen
instructions.

70 Chapter 8 Backing up, restoring, and recovering

9 Specifications

Computer specifications
Table 9-1 Computer specifications

Metric U.S.

Computer dimensions

Width 358.5 mm 14.1 in

Depth 242.0 mm 9.5 in

Height 18.0 mm 0.7 in

Weight (lowest configuration) 1699.0 g 3.75 lbs

Input power Rating

Operating voltage and current 18.5 V dc @ 3.5 A – 65 W or 45 W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating –20°C to 60°C –4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating –15 m to 3,048 m –50 ft to 10,000 ft

Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.

Computer specifications 71
 35.6 cm (14.0 in) display specifications
Metric U.S.

Active diagonal size 39.6 cm 15.6 in

Resolution FHD: 1920 × 1080

HD: 1366 × 768

Surface treatment Antiglare or BrightView

Brightness HD: 220 nits

FHD: 220 nits or 250 nits

Viewing angle HD: SVA

FHD: SVA or UWVA

Backlight LED

Aspect ratio 16:9

Display panel interface eDP

M.2 SATA solid-state drive specifications

128 GB*

Height 1.35 mm

Weight < 10 g

Form factor M.2 2280-D2-B-M

Transfer rate up to 540 MB/sec

Interface type SATA-3

Ready time, maximum (to not busy) 1.0 ms

Access times, logical 0.1 ms

Total logical sectors 234,441,648

Operating temperature 0°C to 70°C (32°F to 158°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may
differ slightly.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

72 Chapter 9 Specifications
M.2 PCIe solid-state drive specifications
256 GB* 512 GB*

Dimensions

Height 1 mm 1 mm

Length 50.8 mm 50.8 mm

Width 28.9 mm 28.9 mm

Weight < 10 g < 10 g

Interface type ATA-7 ATA-7

Transfer rate

Sequential Read Up to 2150 MB/s Up to 2150 MB/s

Random Read Up to 300,000 IOPs Up to 300,000 IOPs

Sequential Write Up to 1260 MB/s Up to 1550 MB/s

Random Write Up to 100,000 IOPs Up to 100,000 IOPs

Ready time, Maximum (to not busy) 1.0 sec 1.0 sec

Access times

Logical 0.1 0.1

Total logical sectors 500,118,192 1,000,215,216

Operating temperature

Operating 0° to 70°C (32°F to 158°F) 0° to 70°C (32°F to 158°F)

Non-operating –40° to 80°C (–40°F to –40° to 85°C (–40°F to

176°F) 185°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

M.2 PCIe solid-state drive specifications 73

 10 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V
ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

74 Chapter 10 Power cord set requirements

Requirements for specific countries and regions
Table 10-1 Power cord requirements for specific countries and regions
Country/region Accredited agency Applicable note number

Argentina IRAM 1

Australia SAA 1

Austria OVE 1

Belgium CEBEC 1

Brazil ABNT 1

Canada CSA 2

Chile IMQ 1

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

India BIS 1

Israel SII 1

Italy IMQ 1

Japan JIS 3

The Netherlands KEMA 1

New Zealand SANZ 1

Norway NEMKO 1

The People's Republic of China CCC 4

Saudi Arabia SASO 7

Singapore PSB 1

South Africa SABS 1

South Korea KTL 5

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 6

Thailand TISI 1

The United Kingdom ASTA 1

The United States UL 2

1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

Requirements for specific countries and regions 75

 Table 10-1 Power cord requirements for specific countries and regions (continued)

Country/region Accredited agency Applicable note number

2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on
each element.

3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the CCC certification mark.

5. The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must
be on each element. Approval number and logo must be printed on a flag label.

6. The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable,
and wall plug) must bear the BSMI certification mark.

7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm² conductor size,
with plug BS 1363/A with BSI or ASTA marks.

76 Chapter 10 Power cord set requirements

11 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

77
 Index

A C display specifications 72
AC adapter and battery light, camera drive light, identifying 6
identifying 7 identifying 8
action keys camera light, identifying 8 E
identifying 12 caps lock light, identifying 10 electrostatic discharge (ESD) 23
antenna card reader board preventing damage 24
removal 57 removal 37 esc key, identifying 12
antennas spare part number 37
spare part number 58 card reader/audio board F
audio, product description 2 removal 37 fan
audio-out (headphone)/audio-in spare part number 17, 37 removal 41
(microphone) combo jack, card reader/audio board cable spare part number 17, 41
identifying 5 spare part number 20 fingerprint reader board
card reader/audio board cable, spare removal 40
B part number 37 spare part number 16
back cover card reader/audio cable, spare part spare part numbers 40
spare part number 19 number 17 fingerprint reader board cable
backup, creating 69 cautions spare part number 20
backups 69 electrostatic discharge 23 fingerprint reader board cable, spare
battery components part number 16, 40
removal 30 bottom 13 fingerprint reader, identifying 11
spare part number 17, 30 display 8 fn key, identifying 12
battery connector keyboard area 9
removal 46 left side 7 G
spare part number 17, 20, 46 right side 5 graphics, product description 1
bezel computer major components 15 grounding methods 25
spare part number 18, 52 computer specifications 71 guidelines
BIOS connectors packaging 26
determining version 62 power 7 transporting 26
downloading an update 63 control zone 9 workstation 23
starting the Setup Utility 62
updating 62 D H
Bluetooth label 14 display assembly HDMI port
boot order, changing 70 removal 50 identifying 6
bottom components 13 display back cover heat sink
bottom cover spare part number 58 spare part number 17
removal 28 display cable heat sink assembly
spare part number 28 removal 56 removal 43
bottom cover, spare part numbers display components 8 spare part number 43
17 display panel hinge
buttons product description 1 removal 55
power 11 removal 53 spare part number 56
spare part numbers 18 hinge cover
display panel cable spare part number 18
spare part numbers 19, 57

78 Index
hinges camera 8 graphics 1
spare part number 19 caps lock 10 internal card expansion 3
HP PC Hardware Diagnostics UEFI drive 6 keyboard/pointing devices 3
downloading 66 mute 10 media card reader 3
starting 66 power 5 memory 1
using 65 microphone 2
HP PC Hardware Diagnostics Windows M operating system 3
downloading 64 M.2 solid-state drive ports 2
installing 65 specifications 73 power requirements 3
using 64 media card reader, product processors 1
HP Recovery media description 3 product name 1
recovery 70 memory module security 3
removal 31 serviceability 4
I spare part numbers 31 storage 2
integrated numeric keypad, memory, product description 1 video 2
identifying 12 microphone wireless networking 2
internal card expansion, product product description 2 product name 1
description 3 model name 1 product name and number,
internal microphones, identifying 8 mute light, identifying 10 computer 14

J O R
jacks operating system, product recovery 69
audio-out (headphone)/audio-in description 3 discs 70
(microphone) 5 HP Recovery partition 70
P media 70
K packaging guidelines 26 USB flash drive 70
keyboard/pointing devices, product ports recovery media
description 3 HDMI 6 creating using HP Cloud Recovery
keyboard/top cover product description 2 Download Tool 69
removal 61 USB SuperSpeed 7 creating using Windows tools 69
spare part numbers 16, 61 USB Type-C 6 regulatory information
keypad, integrated numeric 12 power button, identifying 11 regulatory label 14
keys power connector wireless certification labels 14
action 12 identifying 7 Remote HP PC Hardware Diagnostics
esc 12 power connector cable UEFI settings
fn 12 removal 59 customizing 67
num lock 12 spare part number 16, 59 using 67
Windows 12 power cord removal/replacement procedures
requirements for all countries 27
L 74 restoring 69
labels requirements for specific right control zone, identifying 9
Bluetooth 14 countries and regions 75 right side components 5
regulatory 14 set requirements 74 rubber feet, spare part numbers 17
serial number 14 spare part numbers 21
service 14 power lights, identifying 5 S
wireless certification 14 power requirements, product Screw Kit, spare part number 21
WLAN 14 description 3 security, product description 3
left control zone, identifying 9 processor, product description 1 serial number, computer 14
left side components 7 product description service labels, locating 14
lights audio 2 serviceability, product description 4
AC adapter and battery 7 display panel 1

Index 79
 slots vents, identifying 11, 13
memory card reader 5 video, product description 2
solid-state drive
removal 33 W
spare part number 17 webcam
spare part numbers 33 spare part number 53
specifications 72 webcam module
speaker assembly removal 52
removal 60 webcam/microphone module
spare part number 60 spare part number 18
speakers Windows
identifying 11 backup 69
spare part number 16 recovery media 69
special keys, using 12 system restore point 69
specifications Windows key, identifying 12
computer 71 Windows tools, using 69
display 72 wireless antennas
M.2 solid-state drive 73 spare part number 58
solid-state drive 72 wireless certification label 14
static electricity 24 wireless netowrking, product
storage, product description 2 description 2
system board WLAN antennas, identifying 8
removal 47 WLAN device 14
spare part numbers 47 WLAN label 14
system restore point, creating 69 WLAN module
removal 34
T spare part numbers 17, 34
touchpad workstation guidelines 23
removal 39
settings 9
spare part numbers 16, 39
touchpad cable
spare part number 20
touchpad zone, identifying 9
transporting guidelines 26
traveling with the computer 14

U
USB board
removal 38
spare part numbers 17, 38
USB cable
spare part number 20
USB SuperSpeed port, identifying 7
USB Type-C port, identifying 6

V
vent cover
removal 42
spare part number 42
vent cover, spare part number 17

80 Index