Vaibhav G (13/01/2022, [Link]): Hi saran.
Thank you for contacting Dell
Technical Support. My name is Vaibhav . Please allow me a moment to review your
case details.
saran (13/01/2022, [Link]): Latitude 3510
Service Tag: 453YB63
Vaibhav G (13/01/2022, [Link]): Good afternoon! How are you doing today?
saran (13/01/2022, [Link]): fine you?
Vaibhav G (13/01/2022, [Link]): Good to hear that!
I am doing good. Thank you for asking
Vaibhav G (13/01/2022, [Link]): As per the given Service Tag, your System is
(453YB63). You may visit to our Support website [Link] for any
Information related to product, drivers, warranty, etc.
saran (13/01/2022, [Link]): yes
Vaibhav G (13/01/2022, [Link]): Could you help me with these details:
Name:
Primary Contact no:
Alt no:
Email:
Best time to contact you (any 2-hour time between 9 A.M. -6 P.M).
saran (13/01/2022, [Link]): saran
saran (13/01/2022, [Link]): 9884163000
saran (13/01/2022, [Link]): 9176086388
saran (13/01/2022, [Link]): support@[Link]
Vaibhav G (13/01/2022, [Link]): Best time to contact you (any 2-hour time
between 9 A.M. -6 P.M).
saran (13/01/2022, [Link]): 10 am 5 pm its k
Vaibhav G (13/01/2022, [Link]): OK sir
Vaibhav G (13/01/2022, [Link]): Please allow me 2-3 minutes to check the system
and case details.
saran (13/01/2022, [Link]): k carryon
Vaibhav G (13/01/2022, [Link]): Thanks sir
Vaibhav G (13/01/2022, [Link]): Sir any alternate MAIL ID ?
saran (13/01/2022, [Link]): no
Vaibhav G (13/01/2022, [Link]): OK sir
Vaibhav G (13/01/2022, [Link]): In case if we get disconnected due to technical
reason, please be assured your Chat would be connected automatically to the next
available technician and callback would also be arranged for the same to ensure
effective closure of the case/incident.
Vaibhav G (13/01/2022, [Link]): I hope you are in front of the faulty system and
have initiated the chat from another good known system.
saran (13/01/2022, [Link]): ok sir my laptop hdd error code and validation code
is showing
Vaibhav G (13/01/2022, [Link]): Sir kindly shared the Image
Vaibhav G (13/01/2022, [Link]): Sir kindly the Error and Validation code here
also
saran (13/01/2022, [Link]): yes see the image full
Vaibhav G (13/01/2022, [Link]): Sir Sorry but image is blur
Vaibhav G (13/01/2022, [Link]): Kindly reply me on the mail I am sharing you a
mail
saran (13/01/2022, [Link]): i wil send attach option
Vaibhav G (13/01/2022, [Link]): Sir please check have you received any mail?
saran (13/01/2022, [Link]): i will send the mail sir
Vaibhav G (13/01/2022, [Link]): Ok sir allow me a moment I will check
Vaibhav G (13/01/2022, [Link]): Hi sir no mail received
Vaibhav G (13/01/2022, [Link]): Kindly type the code here also
saran (13/01/2022, [Link]): error code : 2000-0155
Vaibhav G (13/01/2022, [Link]): And sir validation code
saran (13/01/2022, [Link]): validation code: 122537
Vaibhav G (13/01/2022, [Link]): Sir its shown Invalid code
Vaibhav G (13/01/2022, [Link]): Sir are we connected ?
saran (13/01/2022, [Link]): yes
saran (13/01/2022, [Link]): sir pc turn on directly going to the error page shown
Vaibhav G (13/01/2022, [Link]): Sir what error issue
Vaibhav G (13/01/2022, [Link]): Kindly shared the Image
saran (13/01/2022, [Link]): harddrive not installed
Vaibhav G (13/01/2022, [Link]): Sir you can do one thing
Vaibhav G (13/01/2022, [Link]): Kindly press the power button for 15-20Sec
Vaibhav G (13/01/2022, [Link]): Then press power button and Tap f2 continusely
Vaibhav G (13/01/2022, [Link]): Sir kindly do hard reset first
saran (13/01/2022, [Link]): tell me
Vaibhav G (13/01/2022, [Link]): Kindly follow the steps and see if there are any
changes in the system
1. Perform a full shutdown on the computer. (Do not suspend or hibernate)
2. Remove all the external peripherals, if any, connected to the system. (remove
battery if possible)
3. Check for any removable media in the system and remove if present. i.e. DVDs,
USB drives, SD cards
4. After unplugging, press the Power button for 15 seconds to drain any residual
power from the computer. (reinsert battery if removed, reconnect the Power cord/AC
Adapter)
saran (13/01/2022, [Link]): power drain try but same error page is showing
Vaibhav G (13/01/2022, [Link]): Sir
Vaibhav G (13/01/2022, [Link]): Sir Are you IT support or End User ?
saran (13/01/2022, [Link]): it support
Vaibhav G (13/01/2022, [Link]): Is it possible to run diagnostic test again ?
saran (13/01/2022, [Link]): sir i am more run epsa test but same error image
showing ...hdd not detected error
Vaibhav G (13/01/2022, [Link]): Sir but the error code you shared is Invalid
Vaibhav G (13/01/2022, [Link]): Is it possible to check in bios ?
saran (13/01/2022, [Link]): sir i am already shared the full image
Vaibhav G (13/01/2022, [Link]): Sir You shared the PDF File in the chat but
sorry due the Image clearity, due to blur
Vaibhav G (13/01/2022, [Link]): In Bios HDD detected ?
Vaibhav G (13/01/2022, [Link]): Sir BIOS and Drivers are updated ?
saran (13/01/2022, [Link]): i will share clear image in mail sir
Vaibhav G (13/01/2022, [Link]): Sure sir
saran (13/01/2022, [Link]): bios is updated sir
Vaibhav G (13/01/2022, [Link]): I apologize for the inconvenience
Vaibhav G (13/01/2022, [Link]): Sir, could you confirmed me that in BIOS HDD
detected ?
saran (13/01/2022, [Link]): yes bios in detected the hdd sir
Vaibhav G (13/01/2022, [Link]): Allow me a moment sir
saran (13/01/2022, [Link]): sir pls see the pdf file all image shred the one pdf
file
Vaibhav G (13/01/2022, [Link]): sure sir kindly allow me 2-3 minutes please
saran (13/01/2022, [Link]): k sir
Vaibhav G (13/01/2022, [Link]): Thanks sir
Vaibhav G (13/01/2022, [Link]): Sir is it possible to reset the hard Drive ?
Vaibhav G (13/01/2022, [Link]): Sir are we connected ?
saran (13/01/2022, [Link]): yes
Vaibhav G (13/01/2022, [Link]): Sir is it possible to reset the hard Drive ?
saran (13/01/2022, [Link]): pls check the mail sir
Vaibhav G (13/01/2022, [Link]): No mail received yet sir
saran (13/01/2022, [Link]): my best quality image share sir pls check once
Vaibhav G (13/01/2022, [Link]): Sir please confirmed the Mail ID
support@[Link]
saran (13/01/2022, [Link]): yes
Vaibhav G (13/01/2022, [Link]): Sir but no mail received
Vaibhav G (13/01/2022, [Link]): Sir, are you able to remove any part from the
system?
saran (13/01/2022, [Link]): no sir dont have tools sir
Vaibhav G (13/01/2022, [Link]): Ok sir No issue we replaced the HD,
Vaibhav G (13/01/2022, [Link]): Any data back up you required?
saran (13/01/2022, [Link]): no sir
Vaibhav G (13/01/2022, [Link]): Sir no data back up required ?
saran (13/01/2022, [Link]): no issue sir
Vaibhav G (13/01/2022, [Link]): Ok sir
Vaibhav G (13/01/2022, [Link]): Please provide the
1) Complete Address including Zip-Code where Replacement parts need to be
dispatched?
2) Is this address come under special economic zone? If yes, then please provide
the GST number.
saran (13/01/2022, [Link]): i will share
Vaibhav G (13/01/2022, [Link]): Sure sir
saran (13/01/2022, [Link]): kumaran systems
saran (13/01/2022, [Link]): 28 A41, III Main Road 6th Cross,
SIPCOT IT PARK SIRUSERI,
Kanchipuram, Tamil Nadu, 603103
Vaibhav G (13/01/2022, [Link]): I am sending you some policies. Kindly go
through them and let me know if you agree.
1. I hope there is no damage on the system. As In case, there is any damage on the
system the service will become payable.
2. All external parts are working fine
3. There is no other noticeable Technical issue.
4. This a not a dealer location.
5. System availability for next 3 days at the given address.
6. Once the dispatch is created the address cannot be changed.
7. Please do not open the box before tech arrives or the warranty will go void.
8. There may be possible delay in resolution if the service is cancelled.
9. You need to return the faulty part to the same technician.
10. No other issue with the system.
saran (13/01/2022, [Link]): no damage systems is fine.
Vaibhav G (13/01/2022, [Link]): Please verify whether these are working fine in
system.
Keyboard Keys Touchpad
Systems Ports USB LAN VGA ESATA Audio DC
Optical Drive / Functionality -
Battery AC Adapter Power Cord
Bottom Plastics
Screws Rubber
Speakers
saran (13/01/2022, [Link]): otherwise its ok sir
Vaibhav G (13/01/2022, [Link]): Can I go ahead and book the Service Slot in
between 9:00 AM to 6:00 PM. Kindly confirm your availability (or) advise your
preferred time for the service.
saran (13/01/2022, [Link]): k
Vaibhav G (13/01/2022, [Link]): Allow me 4-5 minute to create the service
saran (13/01/2022, [Link]): k sir
Vaibhav G (13/01/2022, [Link]): Thanks sir
Vaibhav G (13/01/2022, [Link]): We have created the service; the service may be
completed by the next 4-5 business day depending on the parts availability and
government restrictions. In case there is any delay, our service coordinators will
contact you and update you. I would be sending you an email with the dispatch
details/service request number and you can track your dispatch with the help of the
tracking link. If you have any queries, you can revert us to the same email for any
further assistance.
Vaibhav G (13/01/2022, [Link]): Hope I have addressed all your concerns
regarding the issue to your full satisfaction. Is there anything else I can assist
you with Dell, today?
saran (13/01/2022, [Link]): thank you sir
Vaibhav G (13/01/2022, [Link]): Is there anything else I can assist you with
Dell, today?
saran (13/01/2022, [Link]): another one systems
Vaibhav G (13/01/2022, [Link]): Sure ?
saran (13/01/2022, [Link]): 3X3WGY2
Vaibhav G (13/01/2022, [Link]): Same Issue ?
saran (13/01/2022, [Link]): no sir date and time issue
Vaibhav G (13/01/2022, [Link]): Sir Sorry ?
saran (13/01/2022, [Link]): i have image and service tag also there
Vaibhav G (13/01/2022, [Link]): Kindly shared the Image
Vaibhav G (13/01/2022, [Link]): Allow me a moment please
saran (13/01/2022, [Link]): ok sir this systems location differenct sir
Vaibhav G (13/01/2022, [Link]): Sir details would be same?
saran (13/01/2022, [Link]): what details is same
saran (13/01/2022, [Link]): no sir i give end user address
saran (13/01/2022, [Link]): and location
Vaibhav G (13/01/2022, [Link]): Sir I want to create a new case logs
Vaibhav G (13/01/2022, [Link]): Sure sir
saran (13/01/2022, [Link]): create new case ok sir
Vaibhav G (13/01/2022, [Link]): Sir please share the user details, So, that we
create new case arrange the call back to the user where the faulty system available
Vaibhav G (13/01/2022, [Link]): Without any troubleshooting we can not proceed
for the resolution
Vaibhav G (13/01/2022, [Link]): Are we connected ?
saran (13/01/2022, [Link]): yes
Vaibhav G (13/01/2022, [Link]): Sir please share the user details, So, that we
create new case arrange the call back to the user where the faulty system available
please
saran (13/01/2022, [Link]): k sir
saran (13/01/2022, [Link]): i will share the details
Vaibhav G (13/01/2022, [Link]): Sure sir
saran (13/01/2022, [Link]): Daily Thanthi, [Link]- 9940040700
"No. 130, Bharthiar Salai,Trichy - 620 001,
Vaibhav G (13/01/2022, [Link]): Name:
Primary Contact no:
Alt no:
Email:
Best time to contact you (any 2-hour time between 9 A.M. -6 P.M).
Issue :-
saran (13/01/2022, [Link]): support@[Link]
Vaibhav G (13/01/2022, [Link]): Sir kindly shared the details with this format
please
saran (13/01/2022, [Link]): primary no: 988416300
saran (13/01/2022, [Link]): alt no: 9940040700
Vaibhav G (13/01/2022, [Link]): Best time to contact you (any 2-hour time
between 9 A.M. -6 P.M).
saran (13/01/2022, [Link]): Daily Thanthi,
"No. 130, Bharthiar Salai,
Trichy - 620 001
tamilnadu
primary 9884163000
alt no 9940040700
saran (13/01/2022, [Link]): 10 am to 5 pm its ok
Vaibhav G (13/01/2022, [Link]): Ok sir kindly allow me 5minutes please
saran (13/01/2022, [Link]): k sir
Vaibhav G (13/01/2022, [Link]): Thanks sir
Vaibhav G (13/01/2022, [Link]): As per the given Service Tag, your System is
(OPTIPLEX 3060,). You may visit to our Support website [Link] for
any Information related to product, drivers, warranty, etc.
Vaibhav G (13/01/2022, [Link]): And the case ID 132089391
saran (13/01/2022, [Link]): k sir
Vaibhav G (13/01/2022, [Link]): Hope I have addressed all your concerns
regarding the issue to your full satisfaction. Is there anything else I can assist
you with Dell, today?
Vaibhav G (13/01/2022, [Link]): Is there anything else I can assist you with
Dell, today?
saran (13/01/2022, [Link]): no thank you so much sir
Vaibhav G (13/01/2022, [Link]): It has been a great pleasure working with you
today. Thank you for choosing Dell. Have a great day ahead. Stay safe and Healthy!
Vaibhav G (13/01/2022, [Link]): Sir kindly dispose the chat
