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ASOS Returns Process and Guidelines

This document is an order summary and return instructions from ASOS. It lists no products or quantities ordered. The return instructions specify that within 28 days of delivery the customer can select a reason code to indicate why they are returning an item and send it back with the attached return label for a refund. The instructions provide steps for processing the return and obtaining a refund within 24 hours of the return being received. It also provides a customer service contact for help.

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170 views9 pages

ASOS Returns Process and Guidelines

This document is an order summary and return instructions from ASOS. It lists no products or quantities ordered. The return instructions specify that within 28 days of delivery the customer can select a reason code to indicate why they are returning an item and send it back with the attached return label for a refund. The instructions provide steps for processing the return and obtaining a refund within 24 hours of the return being received. It also provides a customer service contact for help.

Uploaded by

fefvbikymipbuopqmw
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

PAGE YOUR ORDER SUMMARY

ORDER DATE: ORDER NUMBER:

QTY PRODUCT CODE DESCRIPTION REASON CODE REASON FOR REFUND CODE

1 - LOOKS DIFFERENT

TO IMAGE ON SITE

2 - ORDERED MORE

THAN ONE SIZE

3 - ARRIVED TOO LATE

4 - POOR QUALITY/FAULTY

5 - DOESN'T FIT PROPERLY

6 - DOESN'T SUIT ME

7 - INCORRECT ITEM RECEIVED

8 - PARCEL DAMAGED ON ARRIVAL

Delivery and Returns Note


Need to return something? Items can only be returned for refund. Simply fill in the form and send it back to us with the item/s (in their original condition). Please follow the
steps below within 28 days of receiving your delivery:

1. Next to the products listed above, select one of the reason codes against your return.
2. You can place a new order if a replacement size, colour or alternative items are required, and return the original item/s to us for a refund.
3. Use the pre-printed label attached to this form and secure it to your parcel. Please note that this label is not postage paid.
4. Returns can take up to 21 working days to get back to us. It is very important to enclose this form with your parcel to enable us to process your return within 24 hours of receipt.
5. Please retain a proof of postage until we have confirmed your refund has been processed.

For more information or help at any time, please visit our Help pages at www.asos.com/help

ASOS
BARLBY ROAD
SELBY
YO8 5BL
UK

RETURNED GOODS
PLEASE NOTE: THIS IS NOT A PRE-PAID LABEL
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PAGE YOUR ORDER SUMMARY
ORDER DATE: ORDER NUMBER:

QTY PRODUCT CODE DESCRIPTION REASON CODE REASON FOR REFUND CODE

1 - LOOKS DIFFERENT

TO IMAGE ON SITE

2 - ORDERED MORE

THAN ONE SIZE

3 - ARRIVED TOO LATE

4 - POOR QUALITY/FAULTY

5 - DOESN'T FIT PROPERLY

6 - DOESN'T SUIT ME

7 - INCORRECT ITEM RECEIVED

8 - PARCEL DAMAGED ON ARRIVAL

Delivery and Returns Note


Need to return something? Items can only be returned for refund. Simply fill in the form and send it back to us with the item/s (in their original condition). Please follow the
steps below within 28 days of receiving your delivery:

1. Next to the products listed above, select one of the reason codes against your return.
2. You can place a new order if a replacement size, colour or alternative items are required, and return the original item/s to us for a refund.
3. Use the pre-printed label attached to this form and secure it to your parcel. Please note that this label is not postage paid.
4. Returns can take up to 21 working days to get back to us. It is very important to enclose this form with your parcel to enable us to process your return within 24 hours of receipt.
5. Please retain a proof of postage until we have confirmed your refund has been processed.

For more information or help at any time, please visit our Help pages at www.asos.com/help

ASOS
BARLBY ROAD
SELBY
YO8 5BL
UK

RETURNED GOODS
PLEASE NOTE: THIS IS NOT A PRE-PAID LABEL
Random Content 2123123123
asdasdasdasdasdasdasdasd
Random Content 2123123123
asdasdasdasdasdasdasdasd
Random Content 2123123123
asdasdasdasdasdasdasdasd
Random Content 2123123123
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Random Content 2123123123
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