LEARNING & DEVELOPMENT

TRAINING
CATALOGUE
TRAINING CATALOGUE
OVERVIEW

The developmental need for training

was identified and agreed upon,
based on colleagues IDP (Individual
Development Plan) discussions with
their line managers. In order to
proceed with training, the following
will have to be put into motion:

Line Manager approval.

Budget availability.
Details of the course (price and
content) as seen on SHEQX.
Colleagues may cancel enrolment
up to 10 working days before the
course takes place. Cancellations
inside the 10 days will be liable
for the full fee.
Final costing will be dependent on
the number of colleagues
attending.
 By having strategic
partnerships with its clients,
helping them to integrate
people, places, processes and
To be the leading integrated
technology to achieve their
facilitates management
triple bottom line & strategy,
organisation in Africa.
by providing multiple solutions
that create functionality,
comfort, safety and efficiency

OUR MISSION
in the built and marine
OUR VISION

environment.

Learning and Development to

Learning and Development will
enhance our colleagues
innovate itself through
knowledge and skills with high
digitalisation to synergise with
quality, accessible training and
our workforce and bring our
professional development
vision to life by continually
opportunities that will support
improving our L&D Offering to
the business vision of
meet the shareholder,
becoming the leading
customer, colleague and
integrated Facilities
statutory requirements.
management organisation
in Africa.
 WHY IS THE LEARNING & DEVELOPMENT
FRAMEWORK IMPORTANT?

PURPOSE OBJECTIVES IMPACT

To align all learning To have highly competent The right people with the
activities/interventions qualified colleagues, whose right capabilities, at the right
which will support the experience is supported by time, and at the right cost.
Business Strategy and drive their qualifications and
a High Performance Culture. business acumen.
 THE LEARNING JOURNEY

SKILLS E-LEARNING HEALTH &

PROGRAMMES SHORT COURSES SAFETY

MANAGEMENT &
LEARNERSHIPS
LEADERSHIP
 LEARNING & DEVELOPMENT

LEARNERSHIPS
A Learnership is a vocational education and training programme to facilitate the linkage
between structured learning and work experience in order to obtain a registered qualification.
it combines theory and workplace practice into a qualification that is registered on the national
qualifications framework (NQF). A Learnership usually constitutes 120 credits or 1200 national.
LEARNERSHIP QUALIFICATIONS |
CLEANING DIVISION

Type of Training Duration Target Group Outcomes

General Education and 12 months Employed & Recognise the importance of a healthy lifestyle by accepting
Training Certificate: Hygiene Unemployed own responsibility for life skills and wellness including HIV/AIDS.
and Cleaning L1 Demonstrate understanding of the application of cleaning
principles according to international/world class standards and
best practice.
Clean generalised areas using cleaning principles according to
international/world class standards and best practice.
Clean ablution areas using cleaning principles according to
international/world class standards and best practice.
Clean floors using cleaning principles according to
international/world class standards and best practice.
Demonstrate knowledge of and apply environmental awareness
during the cleaning process.

National Certificate: Hygiene 12 months Employed & Apply personal safety practices on a wastewater treatment
and Cleaning Supervision L3 Unemployed works
Apply knowledge of self and team in order to develop a plan to
enhance team performance
Conduct a formal meeting
Identify and keep the records that a team manager is
responsible for keeping
Indicate the role of a team leader ensuring that a team meets
an organisation`s standards
Induct a new member into a team
Maintain the receipt, storage and issue of goods
Motivate a team
Demonstrate knowledge and understanding of HIV/AIDS in a
workplace, and its effects on a business sub-sector, own
organisation and a specific workplace
LEARNERSHIP QUALIFICATIONS |
LANDSCAPING DIVISION

Type of Training Duration Target Group Outcomes

National Certificate: 12 months Employed & Identify the major soil types and their uses in plant propagation
Horticulture L2 Unemployed and landscaping.
Utilise manual irrigation systems to provide the correct
application of water to plants.
Produce ornamental plants from stem cuttings.
Apply pest control practices in plant production and
landscaping.
Utilise the principles and practices of providing plant care and
nutrition for ornamental plants and landscapes.
Recognition of common ornamental plants and their uses.
Utilise stem cuttings for the propagation of plants.
Prune and shape shrubs
Utilise health and safety principles in horticulture
Utilise irrigation equipment and operate manual sprinkler
systems
Plant and establish herbaceous plants in landscaped areas

Certificate: Gardening and 12 months Employed & Demonstrate gardening and horticulture skills and technical
Horticulture L3 Unemployed knowledge of:
Tools and equipment
Soil preparation
Basic plant physiology
Basic horticultural practices
Soils, fertilisers and compost
Pest identification and control
Weed identification and control
Container gardening
Annuals, perennials, bulbs and ground covers and
Shrubs, climbers, form plants, palms and trees
Growing plants successfully
Designing and laying out gardens
LEARNERSHIP QUALIFICATIONS |
SECURITY DIVISION

Type of Training Duration Target Group Outcomes

General Security Practices 12 months Employed & Use security equipment

Level 3 Unemployed Apply legal aspects in a security environment
Conduct a security patrol in an area of responsibility
Demonstrate knowledge of the Firearms Control Act 2000 (Act
No 60 of 2000) applicable to possessing a firearm
Give evidence in court
Handle complaints and problems
Perform hand over and take over responsibilities
Conduct access and egress control
Conduct evacuations and emergency drills
Identify, handle and defuse security related conflict

Further Education and 12 months Employed & Carry out basic first aid treatment in the workplace
Training Certificate: Specialist Unemployed Outline the legal environment of a selected industry
Security Practices Level 4 Apply the principles of situational leadership to a business unit
Care for Customers
Conduct a security threat assessment in a defined operational
area
Conduct evacuations and emergency drills
Demonstrate basic understanding of the Primary labour
legislation that impacts on a business unit
Describe human, social and ecological rights in the field of crime
and victimisation
Identify, handle and defuse security related conflict
Demonstrate an understanding of stress in order to apply
strategies to achieve optimal stress levels in personal and
work situations
Demonstrate understanding of crime prevention
 LEARNING & DEVELOPMENT

SKILLS
PROGRAMMES
A skills programme consists of a unit standard or group of unit standards. Skills programmes
do not result in a qualification themselves upon completion, but will lead to a
Learnership qualification.
SKILLS PROGRAMMES |
CLEANING DIVISION

Type of Training Duration Target Group Outcomes

Basic Cleaning Procedures 2 days Hygiene Describe the purpose of organizations' operating in the cleaning
Controllers services industry.
Supervisors Describe the essential components required for any cleaning
task in a cleaning services environment.
Understand the principles of planning and preparing for a
cleaning task.
Understand the principles of cleaning.
Understand the principles of performing end of task
procedures after cleaning.

Use of equipment 1 day Hygiene Select the appropriate tools or equipment for the purpose.
Controllers Use tools or operate equipment correctly to achieve the
purpose.
Care for and store the tools and equipment safely and
responsibly.
Carry out all activities related to the tools and equipment in
accordance with good environmental practice.

Use of Chemicals and dilute 1 day Hygiene Demonstrate an understanding of the action of cleaning
rates Controllers chemicals during a cleaning process.
Demonstrate an understanding of the use of cleaning chemicals
on a range of surface types.
Demonstrate an understanding of how cleaning chemicals
remove the different types of dirt.
Demonstrate an understanding of the correct handling of
cleaning chemicals.
Demonstrate an understanding of the correct storing of
cleaning chemicals.
SKILLS PROGRAMMES |
CLEANING DIVISION

Type of Training Duration Target Group Outcomes

Cleaning of toilets and 2 days Hygiene Personal protective equipment is used in accordance with
bathrooms Controllers worksite procedures.
Supervisors Plan and prepare for cleaning toilets and bathrooms.
Clean toilets.
Clean bathrooms.
Perform end of task procedures after cleaning toilets and
bathrooms.

Customer Care 1 day Hygiene Identify customers in a cleaning services environment.

Controllers Demonstrate an awareness of customer requirements in a
Supervisors cleaning services environment.
Meet the requirements of customers in a cleaning services
environment.

Use of PPE 1 day Hygiene Demonstrate an understanding of the action of cleaning

Controllers chemicals during a cleaning process.
Demonstrate an understanding of the use of cleaning chemicals
on a range of surface types.
Demonstrate an understanding of how cleaning chemicals
remove the different types of dirt.
Demonstrate an understanding of the correct handling of
cleaning chemicals.
Demonstrate an understanding of the correct storing of
cleaning chemicals.
SKILLS PROGRAMMES |
CLEANING DIVISION

Type of Training Duration Target Group Outcomes

Cleaning hard floor surfaces 2 days Hygiene Plan and prepare for cleaning above the floor surfaces
Controllers Clean above the floor surfaces.
Perform end of task procedures after cleaning above the floor
surfaces.

Use of single disc 1 day Hygiene Plan and prepare to clean floors using a single disc machine.
Controllers Buff floors.
Scrub floors.
Perform end of task duties after maintaining floors with a single
disc machine.

Clean above floor surfaces 1 day Hygiene Plan and prepare for cleaning above the floor surfaces.
Controllers Clean above the floor surfaces.
Perform end of task procedures after cleaning above the floor
surfaces.

Supervisory Skills 2 days Supervisors Challenges in the workplace

Team Leaders Aim Of Supervision
Site Managers Responsibility and Task of a Supervisor
Qualities Of First Line Supervisor
Effective Communication
Planning and Organising
Safety in the workplace
Scheduling and Monitoring
Relations
SKILLS PROGRAMMES |
CLEANING DIVISION

Type of Training Duration Target Group Outcomes

Communication Skills 1 day ·Hygiene Plan and prepare for cleaning above the floor surfaces
Controllers Clean above the floor surfaces.
·Supervisors/Team Perform end of task procedures after cleaning above the floor
Leaders surfaces.
·Site Managers

Use of single disc 1 day Hygiene What is communication

Controllers Types Of Communication
Barriers to effective communication
Points for effective communication

Clean above floor surfaces 1 day Hygiene Plan and prepare for cleaning above the floor surfaces.
Controllers Clean above the floor surfaces.
Perform end of task procedures after cleaning above the floor
surfaces.

Supervisory Skills 2 days Supervisors Challenges in the workplace

Team Leaders Aim Of Supervision
Site Managers Responsibility and Task of a Supervisor
Qualities Of First Line Supervisor
Effective Communication
Planning and Organising
Safety in the workplace
Scheduling and Monitoring
Relations
SKILLS PROGRAMMES |
LANDSCAPING DIVISION

Type of Training Duration Target Group Outcomes

Basic Horticulture 2 days Landscape Implement the health and safety practices when conducting
Technicians basic horticulture
Machine Cultivation with the flower beds and within plant basins
Operators Weeding of the garden
Supervisors/Team Watering of the garden( when, how)
Leaders Application of fertiliser ( compost/ fertilizer mixture)
Indicating the symptom of lack of nutrients in soil and water
Pruning of the plants( Removing dead branches)

Herbicides Training 1 day Landscape Implement the health and safety practices when conducting
Technicians herbicides and pest control
Machine The correct use and maintenance of herbicides/pests
Operators applicators and equipment
Supervisors/Team Identify and explain the hazards that chemical control
Leaders substances pose to the environment(MSD sheet)
Indicate the various herbicides and pesticides that are used .
Indicate the various pests and weeds
Indicate scouting of pest before applying pesticides
Applying knowledge on herbicides and pesticides application in
the horticultural and landscaping environment safely

Time Management 1 day Landscape Technicians Setting SMART goal

Machine Operators Prioritising
Supervisors/Team Planning wisely
Leaders Tackling procastination
Site Managers Crisis management
Organising your workplace
SKILLS PROGRAMMES |
LANDSCAPING DIVISION

Type of Training Duration Target Group Outcomes

Supervisory Skills 2 days Supervisors Challenges in the workplace

Team Leaders Aim Of Supervision
Site Managers Responsibility and Task of a Supervisor
Qualities Of First Line Supervisor
Effective Communication
Planning and Organising
Safety in the workplace
Scheduling and Monitoring
Relations

Customer Service 1 day Landscape Technicians Identify and Know your Customers/Clients
Machine Operators Know your customers requirements and needs
Supervisors/Team How to handle Customer’s complaints
Leaders Full fill the customer’s needs.
Site Managers Seek feedback

Machinery Training Theory 2 days Landscape Technicians Implement the safety precautions and practices when operating
(Brush Cutter, Tractor, Ride Machine Operators a machine.
On Mowers, Chain Saw etc) Supervisors/Team Use the various attachments to suit different requirements.
Leaders Operate a machine in various locations and utilise the
appropriate tools
Conduct the preventative maintenance on a machine.
Indicate the various components of a machine and their
functions.
Carry out pre-operational checks on a machine.
Apply knowledge of these machines in the horticultural and
landscaping environment safely.
SKILLS PROGRAMMES |
LANDSCAPING DIVISION

Type of Training Duration Target Group Outcomes

Communication Skills 1 day Landscape Technicians What is communication

Machine Operators Types Of Communication
Supervisors/Team Barriers to effective communication
Leaders Points for effective communication
Site Managers

Conflict Handling 1 day Landscape Technicians Causes of conflict in the workplace

Machine Operators Consequences of conflict
Supervisors/Team What to do and what not to do during conflict
Leaders How to resolve conflict
Site Managers
SKILLS PROGRAMMES |
SECURITY DIVISION

Type of Training Duration Target Group Outcomes

Armed Officer 8 days Security Personnel Demonstrate knowledge of the Firearms Control Act, 2000 (Act
No. 60 of 2000)
Handle and use a handgun
Handle and use a handgun for business purposes
Handle and use a shotgun
Handle and use a shotgun for business purposes
Handle and use a self-loading rifle or carbine
Handle and use a self-loading rifle or carbine for business

Control Room Operator 5 days Security personnel Explain the procedures for becoming a security service provider
Control Room Operate effectively in a specified control room environment
Operators Operate a computer workstation in a business environment
Apply health & safety to a work area

Event Security 10 days Security personnel Explain the procedures for becoming a security service provider
Conduct security at an event
Conduct access and egress control
Apply legal aspects in a security environment
Handle complaints and problems
Demonstrate ability to participate effectively in a team or group
Use security equipment
Conduct evaluations and emergency drills
Carry out basic first aid treatment in the workplace
Perform basic fire fighting
SKILLS PROGRAMMES |
SECURITY DIVISION

Type of Training Duration Target Group Outcomes

Security Management 20 days Security Officers Requirements for becoming a security service provider
Supervisors Develop, implement and evaluate an operational plan
Area Managers Devise and apply strategies to establish and maintain workplace
Branch Managers relationships
Managing Monitor, assess and manage risk
Members Analyse leadership and related theories in a work context
Directors Apply a systems approach to decision making
Apply the principles of ethics to improve organisational culture
Develop, implement and evaluate a project plan
Manage the finances of a unit
Use communication techniques effectively
Outline the legal environment of a selected industry
Monitor the level of service to a range of customers

Private Investigations 10 days Private Investigators Explain the requirements for becoming a security service
Branch Managers provider
Ops Managers Apply basic business ethics in a work environment
Conduct preliminary investigations
Conduct an Investigative Interview
Demonstrate understanding of the principles of common law
crimes and statutory law offences
Demonstrate understanding of the criminal justice system
Report Writing and Statement Taking
Compile and administer a case docket
Give evidence in court
SKILLS PROGRAMMES |
SECURITY DIVISION

Type of Training Duration Target Group Outcomes

Supervisor (Gr A) 10 days Site Seniors Demonstrate understanding of crime prevention

First line supervisors Describe the relationship of junior management to other roles
Supervisors Conduct preliminary investigations
Managers Institute disciplinary action
Interpret and manage conflicts within the workplace
Manage time productively

First Line Supervisor (Gr B) 10 days Site Seniors Supervise work unit to achieve work unit objectives
First line Conduct a security threat assessment in a defined operational
supervisors area
Supervisors Demonstrate basic understanding of the primary labour
Managers legislation that impacts on a business unit
Interpret and use information from texts
Perform one-to-one training on the job
Induct a member into a team
Give instructions

Asset Protection Officer (Gr C) 10 days Patrol Officers Coach a team member in order to enhance individual
Access Control Officers performance in work environment
Apply knowledge of self and team in order to develop a plan to
enhance team performance
Describe how to manage reactions arising from a traumatic
event
Apply occupational health, safety and environmental principles
Outline the legal environment of a selected industry
Accommodate audience and context needs in oral/signed
communication
Write security reports and take statements
SKILLS PROGRAMMES |
SECURITY DIVISION

Type of Training Duration Target Group Outcomes

Access Control Officer (Gr D) 14 days PSIRA Graded Security Requirements for becoming a security service provider
Officers Conduct a security patrol
Apply legal aspects in a security environment
Use security equipment
Handle complaints and problems
Perform handover and takeover of responsibilities
Give evidence in court
Perform basic fire fighting
Carry out basic first aid

Patrol Security Officer (Gr E) 15 days NKP Officers Explain the requirements for safe guarding the National Key
Supervisors Point
Managers Adhere to professional conduct and organisational ethics
Demonstrate physical restraining techniques
Perform basic fire fighting
Carry out basic first aid treatment at the work place
Demonstrate knowledge on the Firearm Control Act
Handle and use a handgun
Handle and use handgun for business purposes
Handle and use a shotgun
Handle and use shotgun for business purposes
Handle and use a self-loading rifle or Carbine
Handle and use Carbine for business purposes
SKILLS PROGRAMMES |
SECURITY DIVISION (PSIRA)

Type of Training Duration Target Group Outcomes

Grade E 5 days New candidates Personal Hygiene and General Appearance

Basic Public Relations
Role and Function of Security
Discipline
Observation
Use of a Fire Extinguisher
Occupational Safety
Legal Aspects
Industrial Relations
Guarding and Patrolling
Radio & Telephone Communication
Self-defence and minimum force

Grade D 5 days Grade E Basic Fire Fighting

Public Relations
Occupational Safety
Access Control
Searching Procedure
Legal Aspects II
Pocket books
Radio Communication
Self-defence II
SKILLS PROGRAMMES |
SECURITY DIVISION (PSIRA)

Type of Training Duration Target Group Outcomes

Grade C 5 days Grade E & D Written reports

The threat
Protection of Information
Occupational Safety II
Fire-fighting, prevention & protection
Bomb threats
Role in emergency
Legal Aspects III
Self-defence III

Grade B 5 days Grade E, D, C Physical security & technology

Planned inspections
Role in emergency
Statements
Communication
Orders & instruction
On-the-job training
Supervision
Group relations
Handling parades (to promote discipline)
SKILLS PROGRAMMES |
SECURITY DIVISION (PSIRA)

Type of Training Duration Target Group Outcomes

Grade A 5 days Grade E, D, C, B Basic principles of investigations

Action at the scene of an incident
Questioning of witnesses
Principles of giving evidence
Courts and court procedure
Human behaviour
Motivation and gaining co-operation
Report writing
Security Registers
Interaction the key to success
Interaction between individuals
Interaction - handling conflict
Interaction within a group
Interaction with your superior

Retail Security 5 days Grade E, D, C Introduction to retail

Customer relations
Communication
Security risk
Arrest, sear cans seizure in a retail environment
Prevention, recording and giving evidence
Access control
Emergency Procedures
 LEARNING & DEVELOPMENT

HEALTH & SAFETY

Environment (e), health (h) and safety (s) (together ehs) is a discipline and specialty that studies
and implements practical aspects of environmental protection and safety at work. In simple
terms it is what organisations must do to make sure that their activities do not cause
harm to anyone.
SKILLS PROGRAMMES |
SHEQ

Type of Training Duration Target Group Outcomes

First Aid (External) 2 days General Colleagues This training is designed to assist learners with emergency
protocols that need to be followed to ensure the correct and
legal first aid is given when responding to any emergency
situation, and to ensure they can administer the essential life-
saving skills required

Fire Fighting (External) 2 days General Colleagues Colleagues will developed skills to identify the type of fire and
select the appropriate fire fighting procedure
An understanding of procedures dealing with fires within the
workplace will be demonstrated
Skills development on how to contain and extinguish a fire

SHE Rep (External) 1 days General nominated Understand the framework of workplace health and safety
Colleagues legislation pertaining to health and safety representatives
Able to explain the specified requirements to conduct safety,
health and environmental representation activities at a working
place
Addressing safety, health and environment related issues within
their scope of authority
Complying with the activities within safety, health and
environmental structures

Risk Management 4 hours Management Equip colleagues with knowledge and skills needed to
proactively identify and mitigate risks as an integral part of
decision making
Understand how to integrate risk management into
strategic and operational management process
Develop the full potential of teams in managing risks
SKILLS PROGRAMMES |
SHEQ

Type of Training Duration Target Group Outcomes

SHEQ Responsibility Training 3.5 hours All Servest Management Equip management with knowledge and skills to be able to
manage SHEQ compliance within the operation as per legal and
Servest requirements
Building management accountability for SHEQ compliance

Incident Management 2 hours Management Leading outcome of incident management is to restore normal
(including supervisors) operations as quickly as possible and minimise adverse impact
on business operations
Knowledge and skill of investigating incidents, determining the
root cause and implementing corrective actions to prevent such
incidents from reoccurring

Driver awareness training 3 hours Servest drivers Equip drivers with the knowledge they need to have and apply
to ensure their safety, preservation of company assets and
protection of other road users

SHEQ induction 3 hours All Colleagues upon This course is designed to introduce new employees to the
employment and hazards and control measures at a specific working
annual refresher environment
Colleagues will understand the statutory requirements at work
[OHS Act and COID Act]
Be able to identify and report on hazards and risks in their
working environment
Understand the importance of and apply SHE procedures and
standards at work
Become a team player in preventing incidents and
complying with legal requirements
SKILLS PROGRAMMES |
SHEQ

Type of Training Duration Target Group Outcomes

Contractor Management 1 hour Management (Workshops, Understanding legal requirements for contractors.
Contractor coordinators Skills development to successfully engage and manage
etc) contractors through understanding legal and contractor
management practice from a SHEQ perspective

SHEQX awareness Training 1-3 hours All Users of the Skills development in using the system to monitor SHEQ
(Depends on SHEQX software performance
licence level)

Food Safety Training 3 hours Colleagues in the Take personal responsibility for food safety
food industry The importance of keeping food safe
The importance of food safety and the impact of food borne
illness
How food becomes contaminated
How to control contamination using best storage practices and
safe temperatures
How to prevent contamination by keeping him/herself clean
and hygienic
How to prevent contamination by keeping work areas clean and
hygienic
Understand the importance of maintaining a written food safety
management system to control food safety hazards

Return to work guidelines 3 hours Management Understanding of the Coronavirus and equip management on
Covid-19. Can also be requirements for colleagues to return to work during the
provided externally Covid-19 pandemic. Requirements from a regulatory and
organisation perspective
 LEARNING & DEVELOPMENT

MANAGEMENT &
LEADERSHIP
Leadership is an important function of management which helps to maximise
efficiency and to achieve organisational goals.
LEADERSHIP & MANAGEMENT COURSES|
ALL DIVISIONS

Type of Training Duration Target Group Outcomes

National Certificate: 12 months Employed & Unemployed Carrying out simple research tasks
Management Level 3 Interpreting current affairs related to a specific business sector
Recognising the effect of HIV/AIDS on the specific workplace,
business sub-sector and own organisation
Applying knowledge of self and team to enhance team
performance
Maintaining records
Managing time and the work process
Explaining the structure of an organisation
Conducting a formal meeting
Inducting a new member of a team
Motivating a team
Describing the management function of an organisation

Further Education and 12 months Employed & Developing plans to achieve defined objectives
Training Certificate: Generic Unemployed Organising resources in accordance with a developed plan
Management Level 4 Leading a team to work co-operatively to achieve objectives
Monitoring performance to ensure compliance to a plan
Making decisions based on a code of ethics
LEADERSHIP & MANAGEMENT COURSES|
ALL DIVISIONS

Type of Training Duration Target Group Outcomes

National Certificate: Generic 12 months Employed & Unemployed Initiating, developing, implementing and evaluating operational
Management Level 5 Team leaders, Supervisors, strategies, projects and action plans, and where appropriate,
Junior Managers, Section recommending change within teams and/or the unit so as to
Heads and Foremen improve the effectiveness of the unit
Monitoring and measuring performance and applying
continuous or innovative improvement interventions in the unit
in order to attain its desired outcomes, including customer
satisfaction, and thereby contributing towards the achievement
of the objectives and vision of the entity
Leading a team of first line managers, by capitalising on the
talents of team members and promoting synergistic interaction
between individuals and teams, to enhance individual, team and
unit effectiveness in order to achieve the goals of the entity
Building relationships using communication processes both
vertically and horizontally within the unit, with superiors and
with stakeholders across the value chain to ensure the
achievement of intended outcomes
Applying the principles of risk, financial and knowledge
management and business ethics within internal and external
regulatory frameworks in order to ensure the effectiveness and
sustainability of the unit
Enhancing the development of teams and team members
through facilitating the acquisition of skills, coaching, providing
career direction, and capitalising on diversity in the unit

Managers Toolkit: 12 months Site Seniors The Manager’s Toolkit is a fresh approach to building the
Licence to work Supervisors practical skills managers need to keep colleagues engaged,
Ops Managers motivated and productive every day
LEADERSHIP & MANAGEMENT COURSES|
ALL DIVISIONS

Type of Training Duration Target Group Outcomes

Junior Management 20 days Site Seniors GENERAL

Development Programme Supervisors Servest Way
Ops Managers Apply basic business ethics in the work environment
LEADERSHIP
Apply the principles of situational leadership
Describe the relationship of junior management to other roles
MANAGEMENT
Manage individual and team performance
Formulate and implement an action plan to improve
productivity
Manage time productively
SUPERVISION
Give instructions
Supervise work unit to achieve work unit objectives
Induct a member into the team
Motivate and build a team
Conduct a structured meeting
Interpret and manage conflict within the workplace
OH&S
Apply health and safety to a workplace
Conduct evacuations and emergency drills
CLIENT SERVICES
Care for customers
HUMAN RESOURCES
Demonstrate basic understanding of the primary labour
legislation
Institute disciplinary action
 LEARNING & DEVELOPMENT

ON DEMAND
E-LEARNING
SHORT COURSES
Leadership is an important function of management which helps to maximise
efficiency and to achieve organisational goals.
E-LEARNING COURSE LIST |
COMPUTER COURSES

Type of Training Duration Target Group Outcomes

Introduction to Computers Self paced Anyone who has UNIT 1: INTRODUCTION TO UNIT 5: INTERNET AND
never used a COMPUTERS NETWORKS
computer before or What is a computer? Introduction
has limited What are hardware and The Internet and different
knowledge of software? networks
computers and how Different types of computers Network components and
to operate them What is a storage device? signing in
Types of telephone network
UNIT 2: INPUT DEVICES connections
What is an input device? The World Wide Web
How to hold a mouse Internet and Web
How to use a mouse applications
Exploring the keyboard Modems, browsers and ISPs
Bandwidth
UNIT 3: OUTPUT DEVICES Types of Internet access
What is an output device? Surfing strategies
Printing Benefits and limits of the
Internet
UNIT 4: SOFTWARE
What is an Operating UNIT 6: SETTING UP A
System? COMPUTER WORKSTATION
Exploring the Desktop ACCORDING TO ERGONOMIC
Managing files with File AND HEALTH AND SAFETY
Explorer PRINCIPLES
Exploring the taskbar Computer ergonomics
Personalising your Desktop Computer health and safety
What is application software? Setting up a computer
Open and save applications workstation
Environmentally
responsible practices
E-LEARNING COURSE LIST |
COMPUTER COURSES

Type of Training Duration Target Group Outcomes

Basic Excel Self paced All colleagues from UNIT 1: GETTING STARTED UNIT 4: MODIFYING THE
front desk to senior Identifying the elements of APPEARANCE OF A WORKSHEET
management the Excel interface Apply font properties
delegates who have Navigate and select cells in Add borders and colours to
never used Excel worksheets cells
before or whose Customise the Excel interface Align content in a cell
knowledge is limited Create a basic worksheet Apply number formatting
Opening and saving Apply cell styles
Adjust the row height and
UNIT 2: PERFORMING column width
CALCULATIONS IN AN EXCEL Insert and delete rows and
WORKSHEET columns
Creating formulas in a
worksheet UNIT 5: MANAGING AN EXCEL
Insert functions in a WORKBOOK
worksheet Managing worksheets
Reusing formulas View worksheets and
Fixed referencing workbooks

UNIT 3: MODIFYING AN EXCEL UNIT 6: PRINTING EXCEL

WORKSHEET WORKBOOKS
Edit worksheet data Define the page layout
Find and replace data Print a workbook
Copy, cut, paste and Printing the same row on
BODMAS (Brackets over each page
Division, Multiplication, Printing area.
Addition and Subtraction)
Automatic fill UNIT 7: OTHER FUNCTIONS
Using comments
Spelling
Automatic word
corrections
E-LEARNING COURSE LIST |
COMPUTER COURSES

Type of Training Duration Target Group Outcomes

Intermediate Excel Self paced All colleagues from UNIT 1: GETTING STARTED UNIT 4: MODIFYING THE
front desk to senior Identifying the elements of APPEARANCE OF A WORKSHEET
management the Excel interface Apply font properties
delegates who have Navigate and select cells in Add borders and colours to
never used Excel worksheets cells
before or whose Customise the Excel interface Align content in a cell
knowledge is limited Create a basic worksheet Apply number formatting
Opening and saving Apply cell styles
Adjust the row height and
UNIT 2: PERFORMING column width
CALCULATIONS IN AN EXCEL Insert and delete rows and
WORKSHEET columns
Creating formulas in a UNIT 5: MANAGING AN EXCEL
worksheet WORKBOOK
Insert functions in a Managing worksheets
worksheet View worksheets and
Reusing formulas workbooks
Fixed referencing UNIT 6: PRINTING EXCEL
WORKBOOKS
UNIT 3: MODIFYING AN EXCEL Define the page layout
WORKSHEET Print a workbook
Edit worksheet data Printing the same row on
Find and replace data each page
Copy, cut, paste and Printing area.
BODMAS (Brackets over UNIT 7: OTHER FUNCTIONS
Division, Multiplication, Using comments
Addition and Subtraction) Spelling
Automatic fill Automatic word corrections
UNIT 8: FORMATTING
FUNCTIONS
UNIT 9: REPORTING
FORMULA
E-LEARNING COURSE LIST |
COMPUTER COURSES

Type of Training Duration Target Group Outcomes

Advanced Excel Self paced All colleagues from UNIT 1: INTRODUCTION UNIT 5: TEXT FORMULAS
front desk to senior Formula basics CONCATENATE function
management Types of errors LEFT, RIGHT and MID
delegates who have Fixed referencing functions
never used Excel TRIM functions
before or whose UNIT 2: LOGICAL FUNCTIONS PROPER, UPPER and LOWER
knowledge is limited Logical test functions
IF function VALUE functions
OR/AND function LEN functions
ISERROR function Data validation and linking
IFERROR function lists to one another
Nested IF functions Exporting data from a
Evaluating functions spreadsheet to a text file

UNIT 3: LOOKUP FUNCTION UNIT 6: DATES

VLOOKUP function Working with dates and how
AutoFilter and SUBTOTAL to use text functions to
Find and replace function convert text to dates
SUBSTITUTE function
INDEX and MATCH function UNIT 7: FINANCIAL FUNCTIONS
Combining the INDEX and FV function
MATCH functions NPV function
ADDRESS and INDIRECT PMT and IPMT function
functions IRR function
Goal seek function
UNIT 4: REPORTING FUNCTIONS
Pivot tables
E-LEARNING COURSE LIST |
COMPUTER COURSES

Type of Training Duration Target Group Outcomes

MS Office Basic Word Self paced Anyone who uses UNIT 1: GETTING STARTED WITH Using format painter to
word processing, MICROSOFT WORD format text
who writes letters or Identifying the components Creating bulleted and
reports of the Word interface numbered lists
Customising the quick access Applying styles
bar Adjusting spacing options in
Creating a new Word a document
document Adjusting the paragraph
Opening and displaying a alignment of text
document in different views
Saving a Word document UNIT 4: ADDING TABLES
Print preview and printing a Inserting tables
document Formatting a table
Accessing help in Word
UNIT 5: INSERTING GRAPHIC
UNIT 2: EDITING A OBJECTS
DOCUMENT Inserting symbols and special
Selecting text in Word characters
Cut, copy and paste Inserting graphics
Unit 2.3 Undo and redo
commands UNIT 6: CONTROLLING PAGE
Unit 2.4 Find and replace text APPEARANCE
Adding a watermark and
UNIT 3: FORMATTING TEXT AND page colour to a document
PARAGRAPHS Adding headers and footers
Applying different font Controlling page layout
options to text
Setting borders in a UNIT 7: PROOFING A
document DOCUMENT
Highlighting text Proofing a document
Add shading to a document Automatic field added
capability
E-LEARNING COURSE LIST |
COMPUTER COURSES

Type of Training Duration Target Group Outcomes

MS Office Intermediate Word Self paced Anyone who has UNIT 1: WORKING WITH TABLES UNIT 4: CREATING CUSTOM
basic knowledge AND CHARTS GRAPHIC ELEMENTS
of Word and Sorting table data Create and format text boxes
wishes to Controlling cell layout Using SmartArt graphics
perfect their Creating a chart Adding text effects
document
creation skills UNIT 2: CREATING FORMATS UNIT 5: REGULATING TEXT FLOW
Receptionists, USING STYLES AND THEMES Insert section breaks
Personal Creating and modifying text Insert columns
Assistants and styles Format a column
Secretaries Creating and modifying lists
Administration and table styles UNIT 6: USING TEMPLATES
Clerks Applying themes to Create a document using a
documents template
Inserting footnotes and Create a template
endnotes
UNIT 7: USING MAIL MERGE
UNIT 3: USING IMAGES IN A Introduction to mail merging
DOCUMENT Performing a mail merge
Resizing an image
Adjust image correction
options
Adjust image colour
Applying artistic effects
Removing the background
from an image
E-LEARNING COURSE LIST |
COMPUTER COURSES

Type of Training Duration Target Group Outcomes

MS Office Advanced Word Self paced Anyone who has UNIT 1: COLLABORATING ON DOCUMENTS
intermediate Sending a document as an attachment
knowledge of Word Reviewing a document: tracking changes
and wishes to
perfect their UNIT 2: ADDING REFERENCE MARKS AND NOTES
document creation Adding captions and a table of figures
skills Adding cross references
Adding and removing bookmarks
Inserting hyperlinks
Inserting footnotes and endnotes
Adding citations and placeholders
Adding a bibliography

UNIT 3: SIMPLIFYING AND MANAGING LONG DOCUMENTS

Inserting blank and cover pages
Inserting an index
Inserting a table of contents
Adding a table of authorities

UNIT 4: SECURING A DOCUMENT

How to work with hidden text
Set formatting and editing restrictions
Set a password for a document

UNIT 5: MACROS
Recording a macro
E-LEARNING COURSE LIST |
COMPUTER COURSES

Type of Training Duration Target Group Outcomes

Ms Office Basic PowerPoint Self paced Anyone who has UNIT 1: GETTING STARTED WITH UNIT 6: MODIFYING LISTS
not worked on POWERPOINT Apply bullets to a list
PowerPoint Finding your way in the Customising the bullet style
before PowerPoint environment Apply numbering to a list
Anyone who has The quick access toolbar Modifying number styles
worked a bit on Navigating in PowerPoint Changing line spacing and
PowerPoint but indentation
is not familiar UNIT 2: SLIDE BASICS
with all its Inserting new slides UNIT 7: WORDART AND SHAPES
functions Modifying slide layouts Creating WordArt
Anyone who Moving and copying slides Inserting shapes
wishes to set up Adding notes Formatting shapes
a basic
presentation UNIT 3: WORKING WITH TEXT UNIT 8: TRANSITIONS
Copying and moving text Applying transitions
Formatting text Modifying transitions
Inserting and deleting text Advancing slides
boxes
Formatting text in a text box
UNIT 9: PREPARING TO PRESENT
YOUR SLIDESHOW
UNIT 4: WORKING WITH THEMES Adding notes to your
Applying a theme to a blank presentation
presentation Spell check your presentation
Modifying a theme Printing your slides, notes
Saving a theme and handouts
Presenting your slides using
UNIT 5: INSERTING IMAGES presentation tools
Insert and manipulate a
picture UNIT 10: ADDING A HEADER
Inserting clipart AND FOOTER
Inserting a screenshot Adding a footer, date,
number
E-LEARNING COURSE LIST |
COMPUTER COURSES

Type of Training Duration Target Group Outcomes

Ms Office Advanced Self paced Anyone who is UNIT 1: TABLES UNIT 7: MULTIMEDIA
PowerPoint familiar with the Creating a table slide AUTOMATION
basic functions of Changing row height/column Adding animated pictures
PowerPoint, but width Adding sounds
wishes to perfect Inserting/deleting Adding videos/movies
the skill of building a rows/columns Playing a CD
PowerPoint Applying borders and UNIT 8: IMPORTING AND
presentation. shading EXPORTING
UNIT 2: GRAPHS Importing and exporting
Creating graphs i.e. column, between Word and
pie etc. PowerPoint
Modifying and formatting Importing and exporting
graphs between Excel and
UNIT 3: WORKING WITH OBJECTS PowerPoint
Drawing and modifying Inserting slides from other
lines/shapes/text boxes presentations
Aligning objects UNIT 9: SETTING UP A SLIDE
Rotating & flipping objects SHOW
Grouping & ungrouping Rehearse timings
objects Create custom shows
UNIT 4: USING SMARTART Creating and broadcasting
Inserting a SmartArt graphic video for remote audiences
Convert an existing slide to UNIT 10: SLIDE SETUP OPTIONS
SmartArt Creating a self-running
Modifying the appearance of presentation
a SmartArt graphic Package to a CD
UNIT 5: TEMPLATES AND Saving with embedded fonts.
MASTERS Saving a presentation as a
Creating and modifying show
templates UNIT 11: WORKING WITH
Working with slide masters MULTIPLE PRESENTATIONS
E-LEARNING COURSE LIST |
COMPUTER COURSES

Type of Training Duration Target Group Outcomes

Ms Office Visual Basics Self paced Anyone who is UNIT 1: VBA CODING: WHERE TO UNIT 7: OTHER CODES
(Ms Excel) familiar with the START Protecting sheets and
advanced functions Development toolbar unprotecting sheet with
of Excel, but wishes Understanding coding for coding
to perfect the skill of macros Message boxes
coding Defining ranges Hiding and un-hiding sheet
UNIT 2: BASIC FUNCTIONS with coding
Referencing to sheets Inserting, deleting and
Referencing to ranges renaming sheets
UNIT 3: USER FORMS Clean cells
Inserting a basic user form Running a code when
Opening up and closing user opening a workbook
forms UNIT 8: MORE COMPLICATED
Labels, text boxes and lists PROGRAMS EXPLAINED
Checkboxes, option boxes Building a navigational sheet
and toggle boxes with buttons and userforms
Inserting coding in user Create a userform which
forms updates a database every
Ensuring users follow your time you change
program Change information in
UNIT 4: FORMULAS textboxes with selections
If formulas from listboxes
Nested IF formulas Debugging with message
Other formulas boxes
UNIT 5: LOOPS Creating new excel files and
Declaring a variable saving the files on new
Loops folders in the folders
UNIT 6: FINISHING YOUR UNIT 9: FREE CODES TO USE
PROGRAM Opening folders and
Testing and debugging saving the result,
Protecting your code multiple files and
unknown names
E-LEARNING COURSE LIST |
COMPUTER COURSES

Type of Training Duration Target Group Outcomes

Ms Office Access Self paced Anyone who UNIT 1. INTRODUCTION UNIT 4. QUERIES
needs to Identifying the Elements of Create select queries
manage large the Access Interface Extend Queries with criteria
volumes of data The Different Types of and Run a query Unit
Database Databases in Access Use calculated fields in a
administrators Understanding the Access query
or prospective Database and Objects Apply record groupings
database Exploring Different
administrators Databases UNIT 5. FORM
How to Create an Access Use auto form wizard, create
Database a form manually, Modify a
Using the Help Function form

UNIT 2. TABLES UNIT 6. REPORTS

Database fields, records and Create an Auto Report, Use
columns Report Wizard, Limitations on
Creating Tables Reports, How to Print
Set field properties
Manipulate the table design
Manipulate the table data
Delete a table

UNIT 3. RELATIONSHIPS
Set primary and foreign keys
Create table relationships
E-LEARNING COURSE LIST |
COMPUTER COURSES

Type of Training Duration Target Group Outcomes

Ms Office Outlook Self paced Anyone who uses UNIT 1: ELECTRONIC MAIL UNIT 2: CALENDAR
email as a method Navigating the Outlook View & customise the
of communication interface and changing the calendar
current view Email, print & share your
Opening Outlook, creating calendar
and sending emails and Create & edit an
closing Outlook appointment
Formatting, using the Create & edit recurring
spellchecker option and meetings
deleting messages Invite others to a meeting
Working with multiple Reply to a meeting request
messages and copying text Keeping track of meeting
Identifying the sender, responses
replying, forwarding and UNIT 3: CONTACTS
saving draft messages Create & edit contacts
Move, copy and recall or Creating a distribution list
replace an email message and saving contact details
Attaching a file to an email UNIT 4: TASKS
and removing an attachment Create and edit a task
Preview, open and saving an UNIT 5: MORE FUNCTIONS
attachment Importing & exporting
Creating, editing and Outlook files
attaching a signature to an Using categories for emails,
email calendars and contacts
Sending an automatic out of Sharing & opening another
office reply email user's calendar
Flagging, prioritising and Printing an email
adding reminders to emails UNIT 6: EMAIL ETIQUETTE AND
Organising and sorting LEGISLATION
emails Sending emails
Searching and filtering Attachments/forwarding
through emails Formatting emails
E-LEARNING COURSE LIST |
COMPUTER COURSES

Type of Training Duration Target Group Outcomes

Ms Office Financial Modelling Self paced Anyone who UNIT 1 CREATE REPORTS FROM UNIT 5 COMPILING AN AGE
manages or works MULTIPLE SOURCES ANALYSIS IN 5 MINUTES
in a professional Number data automatically Creating an Age analysis in 5
financial and make all cells unique minutes
environment Converting a column report UNIT 6 AMORTIZATION TABLES
into data that a pivot table Compiling a simplistic
can use amortization table
Creating a consolidated Compiling a amortization
report from multiple sources table where interest rates
UNIT 2 SIMPLIFYING REPORTING can change and additional
Source data usage payments can be added
Cleaning source data UNIT 7 CHANGING THE
The mapping principle and BREAKEVEN POINT OF AN
the consolidated data sheet INVESTMENT
Compiling the report Goal seek to determine
Customizing the report breakeven point of IRR model
Adding manual adjustments UNIT 8 PREPARING CASH FLOWS
UNIT 3 RECONCILIATION MODEL THAT ALWAYS BALANCES
Reconciling one list with no The principle
categories Converting reports to a TB
Reconciling one list with format
categories Non cash flow items and
Reconciling two lists other adjustments
Easiest way in excel to find The mapping principle
duplicates Compiling the cash flow
Using conditional formatting UNIT 9 FIND MORE THAN ONE
for manual reconciliations RESULT WITH VLOOKUP
UNIT 4 CREATE REPORTS WHERE Find more than one result
ACTUALS, BUDGETS AND PRIOR with vlookup
YEARS CHANGE WITH LISTS UNIT 10 CONVERT NUMBERS
Automatic Reports AND TEXT TO DATE FORMATS
Converting numbers and text
E-LEARNING COURSE LIST |
LEADERSHIP COURSES

Type of Training Duration Target Group Outcomes

Leadership Brand Mix Self paced Anyone currently in UNIT 1: FACTORS INFLUENCING UNIT 2: BRAND FAMILIARITY
Elements or aspiring to be in BRANDING Brand familiarity
management, Factors influencing branding The characteristics of a good
leadership or Terminology used in the brand name
supervisory roles brand mix
Elements of the brand mix
The purpose of branding
goods

Leadership Building Teams 12 months Anyone currently in or UNIT 1: THE THEORY OF TEAMS UNIT 3: TEAM BUILDING
aspiring to be in AND ITS ROLE IN WORKPLACE Team building
management, The theory of teams and its The team building process
leadership or role in the workplace Stages of team development
supervisory roles Types of teams Storming
Importance of teams Norming
Qualities of a good team Promoting trust in the team
Promoting cohesion in the
UNIT 2: THEORY OF TEAMS AND team
TEAM DYNAMICS Promoting creativity in the
Theory of teams and team team
dynamics Promoting productivity in the
Group norms team by delegating
Presence of others
Group conflicts UNIT 4: TEAM LEADERSHIP
Stages of conflict Team leadership
Leadership styles
Laissez-faire style of
leadership
Bureaucratic
Problem solving in teams
E-LEARNING COURSE LIST |
COMPUTER COURSES
Duration &
Type of Training Outcomes Outcomes
Target Group
Ms Office Financial Modelling Self paced UNIT 1: ETHICS, VALUES AND Batho-pele principles Setting goals and objectives
CULTURE The KING report UNIT 4: RECOMMENDATIONS
Anyone in or How to apply the principles Corporate governance and FOR STRENGTHENING
aspiring to be in of ethics to improve ethics ORGANISATIONAL VALUES,
management, organisational culture Role of corporate governance CODE OF CONDUCT AND ETHICS
leadership or Relationship between Benefits of corporate Recommendations for
supervisory roles personal values, ethics and governance strengthening organisational
organisational culture Ethics of corporate values, code of conduct and
Relationship between ethics governance ethics
and organisational culture Ethical practices in a unit Developing an
Types of cultures and how UNIT 3: PRINCIPLES OF implementation plan to
they influence ethics and CORPORATE ETHICS strengthen organisational
values Principles of corporate ethics values, ethics and code of
Conflicts between personal Assessing individual and conduct
values and organisational organisational conduct, Roles and responsibilities of a
values & ethics values and ethics manager in strengthening
Illustrations of conflicts Conducting a survey to ethics, codes and values
Impact of organisational collect information on Promoting the values, code
values and culture on organisational values, codes and ethics
organisations of conduct and ethics Elements of a
Role of organisational values, How do you prepare a communication plan
culture in triple bottom-line survey? Monitoring and evaluating
UNIT 2: UNDERSTANDING Sampling improvements in values,
ETHICS, VALUES & CULTURE Interviews and phone code and ethics
Understanding ethics, values surveys
& culture Evaluating the current state
Imperatives of ethics in South against desired state with
Africa respect to values, ethics and
Batho-pele principles code of conduct
What are the elements of a
SWOT analysis?
E-LEARNING COURSE LIST |
LEADERSHIP COURSES

Type of Training Duration Target Group Outcomes

Leadership Change Self paced Anyone who is UNIT 1: THE CONCEPT OF UNIT 3: MODELS FOR
Management involved in change CHANGE IMPLEMENTING CHANGE
management within The concept of change Models for implementing
an organisation Change management change
process Understanding Lewin’s model
Nature of change in an Practical steps for using the
organisation framework:
Positive and negative impact "Adkar" - a model for change
of change on the business management (cont'd)
Negative impact of change Business dimension of
Successful and sustainable change
change Kotter’s 8 Step Change model

UNIT 2: DETERMINING THE NEED UNIT 4: IMPLEMENTING THE

FOR CHANGE IN A UNIT CHANGE PROCESS
Determining the need for Implementing the change
change in a unit process
Determining the need for Managing resistance to
change change
Using swot analysis to Roles and competences of
substantiate the need for change agents
change (cont'd) Catalyst
Competencies of change
agents
Functional/technical
competencies
Personal (effectiveness) / self-
management competencies
E-LEARNING COURSE LIST |
LEADERSHIP COURSES

Type of Training Duration Target Group Outcomes

Leadership Coaching Self paced Anyone who is UNIT 1: SELECTING A FIRSTLINE UNIT 3: THE COACHING
management, MANAGER PROCESS
leadership or Selecting a first-line manager The coaching process
supervisory roles Identification of key Role of a coach
performance areas from a The purpose, content and
first line manager’s job profile schedule of the coaching
Understanding the process
requirements of the first line Conducting a coaching
manager position session
Process of selecting Elements of an effective
candidates coaching session
Verification methods Coaching strategies
Video assessing candidates Coaching meeting checklist
against position UNIT 4: MONITOR AND MEASURE
requirements RESULTS OF COACHING
Interview process SESSIONS
Making decisions and Monitor and measure results
providing feedback to of coaching sessions
candidates Guidelines for assessment
UNIT 2: PLANNING THE Giving feedback during and
COACHING PROCESS after coaching sessions
Planning the coaching Giving positive feedback
process Recording corrective action
Developing a coaching plan where requirements were
Steps to take when not met
developing a coaching plan Conducting follow-up action
Preparing records of
expected performance or
performance standards
Creating a system for
recording decisions and prior
commitments to coaching
E-LEARNING COURSE LIST |
LEADERSHIP COURSES

Type of Training Duration Target Group Outcomes

Leadership Communication Self paced Anyone who wishes UNIT 1: INTRODUCTION TO UNIT 3: REPORT WRITING
skills to learn about COMMUNICATION Report writing
Communications in Why is communication Types of business reports
the workplace important to business? (cont'd) Types of business
Communication process reports
Purpose of communication Data collection
Types of communication Compiling the report
UNIT 2: MEETINGS Report writing process
Types of meetings UNIT 4: ORAL PRESENTATIONS
Role of agendas in meetings Introduction
Meeting procedures Creating the presentation
Process of chairing a meeting Delivering the presentation
Delivering your presentation

Leadership Conflict Self paced UNIT 1: THE MAIN SOURCES OF The most appropriate Managing your own conflicts
Management CONFLICT strategy to resolve a Specific personalities and
Anyone who has Introduction particular conflict strategies on how to deal
employees reporting Possible sources of conflict Action plans for conflict with them
to him in an Positive and negative resolution Different stages of conflict
organisation. It is characteristics of conflict in The role organisational of UNIT 4: THE ATTRIBUTES OF AN
particularly beneficial the workplace policies and procedures in EFFECTIVE CONFLICT MANAGER
to managers and Conflict which may arise in preventing/resolving conflicts Introduction
supervisors. personality types UNIT 2: APPROPRIATE Personal attributes of a good
UNIT 3: THE APPROPRIATE TECHNIQUES IN CONFLICT conflict manager
ACTION PLAN AND MANAGEMENT Conducting a skills audit
STRATEGIES TO MANAGE Introduction The negative attributes which
CONFLICT Various business conflict should be avoided or
Introduction -methods modes controlled by an effective
available to resolve conflict in Useful steps to be taken to conflict manager
terms of the labour relations manage conflict
act
E-LEARNING COURSE LIST |
LEADERSHIP COURSES

Type of Training Duration Target Group Outcomes

Leadership Decision Making Self paced Anyone who is UNIT 1: APPLICATION OF UNIT 3: SELECTING FEASIBLE
involved in strategic CRITICAL AND ANALYTICAL SOLUTIONS
decision making SKILLS IN ANALYSING AN ISSUE Introduction
within an Introduction How to use the
organisation Key components of critical brainstorming technique
thinking Analysing feedback from
Application of the critical stakeholders to identify
skills - mind mapping solutions
Analytical skills in problem Techniques in evaluation
definition and analysis
Application of the cause and UNIT 4: FORMULATE AND
effect analysis COMMUNICATE THE DECISION
Introduction
UNIT 2: STAKEHOLDER Selecting the optimum
ENGAGEMENT IN PROBLEM solution
ANALYSIS Decision making
Introduction Creating an action plan/ work
The critical and analytical plan to implement the
processes for analysing the solution
issue/problem and Change processes to support
generating ideas implementation of the
Analysing the unit's internal solution
and external environment Communicating the decision
Tips when engaging to team members
stakeholders in problem
solving
E-LEARNING COURSE LIST |
LEADERSHIP COURSES

Type of Training Duration Target Group Outcomes

Leadership Knowledge Self paced Anyone who is UNIT 1: CONCEPTS AND UNIT 2: KNOWLEDGE
Management involved in strategic COMPONENTS OF KNOWLEDGE MANAGEMENT ASSESSMENT
decision making MANAGEMENT Knowledge management
within an Concepts and components of assessment
organisation knowledge management Assessing current practices in
Driving force of knowledge a unit or organisation in
economy relation to knowledge
Components of a knowledge management
management system in an Data analysis and
organisation interpretation of findings
Importance of knowledge Interpreting information
management in an entity
Knowledge management UNIT 3: DEVELOPING A
process (EEK) KNOWLEDGE MANAGEMENT
IMPLEMENTATION PLAN
Developing a knowledge
management
implementation plan
Role of unit manager in
knowledge management
implementation
Developing an operational
plan or action plan
Promoting the operational
plan
E-LEARNING COURSE LIST |
LEADERSHIP COURSES

Type of Training Duration Target Group Outcomes

Leadership Theories Self paced Anyone who wants UNIT 1: THE CONCEPT OF UNIT 3: LEADERSHIP THEORIES
to know The SUPERVISORY LEADERSHIP Leadership theories
difference between The concept of supervisory Transformational leadership
transformational, leadership Transactional leadership
transactional, Qualities of leaders Visionary leadership
visionary and Role of leaders Servant leadership theory
servant leadership Leadership styles
Developing a leadership
development strategy

UNIT 2: LEADERSHIP AND

MANAGEMENT
Leadership and management
Differentiating roles of
leaders and managers
The concept of responsibility
and accountability

Leadership Project Planning Self paced UNIT 2: PROJECT SCOPE UNIT 4: DEVELOPING TOOLS TO
UNIT 1: SELECT A WORK-BASED
Project scope MEASURE KEY PERFORMANCE
PROJECT FOR A UNIT
Anyone managing a Risk identification and PARAMETERS
Select a work-based project
project within the analysis Developing tools to measure
for a unit
organisation Risk assessment key performance parameters
The term “Management”
UNIT 3: DEVELOPING A PROJECT Steps in developing a Gantt
Identifying project
PLAN Developing a project budget
alternatives
Developing a project plan Communicating performance
Selecting a project
Project goals and objectives parameters with the team
Numeric model Net Present
Value (NPV)
E-LEARNING COURSE LIST |
LEADERSHIP COURSES

Type of Training Duration Target Group Outcomes

Leadership Recruitment Self paced Recruitment course UNIT 1: PLANNING AND UNIT 2: RECRUITING APPLICANTS
will provide you with PREPARING FOR RECRUITMENT Recruiting applicants
the knowledge to AND SELECTION Recruitment advertising
find the right Planning and preparing for Initial screening process
candidate for the recruitment and selection Implementation of corrective
job Sources of relevant and action
complete information Preparing a list of potential
Job specifications candidates
Job profile Applicant database
Selection procedures Dealing with unplanned
Online screening and short events
listing Unplanned events during
Ability and aptitude tests recruitment process
Deciding which selection
methods to use UNIT 3: SELECTING STAFF
Defining your organisational Selecting staff
requirements Verification methods
Confirming the selection Interview process
procedure Shortlist to reflect results of
Resources and methods candidate assessment
needed for recruitment and Giving feedback
selection Documenting records
Professional associations and
networking
Selection criteria and control
procedures
Recruitment and selection
plan
Elements of a recruitment
and selection plan
E-LEARNING COURSE LIST |
LEADERSHIP COURSES

Type of Training Duration Target Group Outcomes

Leadership Risk Self paced Risk management is UNIT 1: UNDERSTANDING RISK UNIT 3: DEVELOPING
Management the process of Understanding risk CONTINGENCY PLANS
identifying, Concept of risk management Developing contingency
assessing and Factors that can constitute plans
controlling threats risks Plan development and
to an organisation's Employment equity act implementation
capital and earnings Financial risks Communicating contingency
Operational risk plans
Health and safety risks Storage of contingency plans
Environmental risks
Organisational policies and UNIT 4: TESTING AND REVISING
procedures CONTINGENCY PLANS
Testing and revising
UNIT 2: RISK IDENTIFICATION contingency plans
AND ASSESSMENT Recommendations on
Risk identification and improvements to
assessment contingency plans
Identifying prospective risks Revising contingency plans
Conducting interviews
Scenarios that can constitute
a risk
Financial risk
Goodwill risk
Risk of staff loss
Risk identification template
Impact analysis
Analysis techniques
Risk strategies
Risk register
E-LEARNING COURSE LIST |
LEADERSHIP COURSES

Type of Training Duration Target Group Outcomes

Leadership Talent Self paced Anyone who is in UNIT 2: RECORDING RESULTS OF Setting objectives and
Management the process of TRAINING NEEDS ANALYSIS desired outcomes of a
recruiting hiring; Recording results of training learning programme
retaining and needs analysis Implementation of the
developing the most Training needs analysis learning intervention
talented employees report Programme administration –
Relating developmental coordination
needs to career development Training programme design
UNIT 1: CONDUCTING A paths and talent and development
TRAINING NEEDS ANALYSIS management strategy Training design and
Conducting a training needs UNIT 3: COMPILING A PERSONAL development
analysis PEOPLE DEVELOPMENT PLAN Facilitation
Concept of talent Compiling a personal people Assessment
management development plan Recording and reporting
Talent management strategy Learning programmes to learner interventions
Determining the skills gap address learning needs Role of unit manager in talent
and training needs Job shadowing management and people
Conducting a skills audit UNIT 4: IMPLEMENTATION OF development
Skills audits may be THE PEOPLE DEVELOPMENT Aligning the training
conducted in a number of PLAN development plan to legal
ways. Implementation of the requirements
Integrating results of people development plan National qualifications
performance appraisal in a Writing final evaluation framework (NQF)
training needs analysis. reports from stakeholder Recognition of prior learning
Stakeholder input in the evaluations (RPL)
interpretation of training Trainer self-assessment Promotion of lifelong learning
needs analysis results questionnaire for use after
the session
E-LEARNING COURSE LIST |
LEADERSHIP COURSES

Type of Training Duration Target Group Outcomes

Leadership Innovation Self paced Anyone in or UNIT 1: ASSESSING A UNIT FOR UNIT 3: DEVELOPING A PLAN
aspiring to be in INNOVATION OPPORTUNITIES FOR CREATING AN
management, Introduction ENVIRONMENT CONDUCIVE TO
leadership or The Concept of innovation INNOVATION
supervisory roles Barriers to innovation Role of unit manager in
Environment conducive for creating an environment
innovation conducive for innovation
Communication Developing a plan to create
Processes an environment conducive
Incentivise innovation for innovation
Assessing culture of The process of implementing
innovation an environment conducive to
Interpreting and analysing innovation
findings Promoting the plan
Detailed analysis
Interpreting information UNIT 4: CREATIVE THINKING
PROCESS
UNIT 2: UNDERSTANDING THE Introduction
CONCEPT OF CREATIVITY Application of creativity
Concept of creativity techniques
Creativity techniques Brainstorming
Mind mapping Mind mapping
Lateral thinking Lateral thinking
Problem solving technique General alternative solutions
Selecting the best alternative
Developing a concept for
implementation
E-LEARNING COURSE LIST |
LEADERSHIP COURSES

Type of Training Duration Target Group Outcomes

Sales Self paced Anyone who wants to learn Introduction to sales: Part 1 Relationship building
how to build customer Introduction to sales: Part 2 Role of attitude
loyalty, how to satisfy the Questioning your Q’s U5 Step sales cycle
nine essential needs of Quality Step sales cycle: Connect
customers, and how Quantify 5 Step sales cycle: Needs
company values, knowledge Before, during and after 5 Step sales cycle: Assist
and attitude determines our Listening skills 5 Step sales cycle: Close
behaviour 5 Step sales cycle: Follow-up

Time Management Self paced Anyone who is in UNIT 1 UNIT 2

the process of Time Thief 1: Communication Circle of Concern
planning and Time Thief 2: Decision making Circle of Influence
controlling how Time Thief 3: Planning
much time to spend Time Thief 5: People UNIT 5
on specific activities Time Thief 6: Delegation The Power of Focus
Elements we can/cannot Modern technology is
control changing the way our brain
works
UNIT 3 How to stay focused and look
Time management control after your brain
factors My App Store
hanging our thinking about
time UNIT 6
Power skills
UNIT 4 Pro-active planning
4 Power thoughts Beat procrastination
4.1 Self awareness Decision making
4.2 Values Assertiveness
4.3 Life vision Delegation
4.4 Goal setting
E-LEARNING COURSE LIST |
LEADERSHIP COURSES

Type of Training Duration Target Group Outcomes

Negotiation Skills Self paced Anyone who needs solution Introduction

to a problem and where the Unit 1: What is negotiation skills?
two parties come together Unit 2: Why we negotiate
and reach an agreement Unit 3: Opportunities to negotiate
that is acceptable to both Unit 4: Negotiation fears and barriers
Unit 5: Attitude
Unit 6: The give/get principle
Unit 7: Variables in negotiation
Unit 8: Characteristics of a successful negotiator
Unit 9: Planning for negotiation
Unit 10: Six steps in negotiation
Unit 11: Negotiation strategies and tactics
Unit 12: The power factor
Unit 13: Critical mistakes to avoid while negotiating
Unit 14: Summary

Pillar 1: Being confident and persuasive

Pillar 2: Good listening ability
Pillar 3: Sensitivity
Pillar 4: Patience
Pillar 5: Flexibility
Pillar 6: Assertiveness
Pillar 7: Our thinking
Pillar 8: Dealing with pressure
Pillar 9: Conflict handling skills
Pillar 10: Sensitivity
 MEET THE TRAINING TEAM

NATASHA LOUW WARREN SIMBA JOHAN SCHOEMAN BOITUMELO MOSEKI

Natasha is Group Training Warren is Training Manager for Johan is Training Manager for Boitumelo is responsible for the
Manager for Servest and is Servest Landscaping, Marine, Servest Security, Parking and Learning & Development of
responsible for providing strategic Integrated and Corporate. He is Technical Services. Skills colleagues in the Catering, SA
direction, planning and passionate about Learning & development is very close to his Camps, Cleaning and Office
coordination of Learning & Development and would like to heart and to see colleagues grow Services divisions. Her Learning
Development at group level. Her see all Servest colleagues and excel personally and in the mantra is inspired by a quote
personal philosophy around L&D is provided with the knowledge and work environment is very from W B Yeats: “Education is not
that, it needs to be performance skills to become high performers. rewarding. the filling of a pot but the lighting
related, designed with the [email protected] [email protected] of a fire.”
intention to improve functional, [email protected]
team, individual and business
performance.
[email protected]
LEARNING & DEVELOPMENT

THANK YOU