(DFC10033)
CASE STUDY
GROUP MEMBERS :
1. JONATHAN JAU (05DDT23F1051)
2. ISAAC JOSHUA (05DDT23F1996)
3. MUHAMMAD HARRAZ (05DDT23F1040)
JonathanJau_05DDT23F1051
QUESTION 1
IDENTIFY THE PROBLEM
To identify the problem,askthepersonwhoreportedtheproblem.Askthepersondetailed
questionsorexplanationsabouttheissue.Afterthat,Identifyanynewchangesmadetothe
computer. Look at the computer and check it if any new hardware has been installed or
plugged in. Then check the computer software such as reviewing log files. Review and
access log files that can tellyoumoreinformationabouttheproblem.Then,Inquiretoany
environmentalorinfrastructuralchange.Thelastone,reviewdocumentationbecauserecent
companies might have electronic or written documentation that logs past problems and
solutions.
Questiontoaskforcustomer:"Canyoupleasedescribethespecificproblemyou'refacing
on your desktop?Additionally,haveyounoticedanyerrormessagesorunusualbehaviour,
and address the problem effectively.”
1
JonathanJau_05DDT23F1051
QUESTION 2
ESTABLISH A THEORY OF A PROBABLE CAUSE
● The RAM can’t handle the running resource (Full RAM)
● The CPU or GPU is not suitable to running the intensive engineering software
2
JonathanJau_05DDT23F1051
● Faulty Hard Disk
● The application is not suitable for the current Windows
3
IsaacJoshua_05DDT23F1996
QUESTION 3
TEST THE THEORY TO DETERMINE CAUSE
i)Theory:The RAM can't handle the running resource(Full RAM)
Testing steps:
a)Use system monitoring tools to observe RAM usage during the execution of the
engineering software.
b)Check if the RAM consistently reaches full capacity.
ause determination for this theory is:
C
a)If the RAM consistently reaches full capacity, it supports the theory.
b)Possible causes: Insufficient RAM for the software's requirements, memory leaks in the
software.
ii)Theory:The CPU or GPU is not suitable to runningthe intensive engineering software
Testing steps:
a)Review the system requirements of the engineering software.
b)Compare the requirements with the specifications of your CPU and GPU.
ause determination for this theory is:
C
a)If your hardware doesn't meet the software requirements, it supports the theory.
b)Possible causes: Outdated or underpowered CPU/GPU.
iii)Theory:External cable connections loosen
Testing steps:
a)Physically inspect all cable connections, including power, data, and peripherals.
b)Ensure all connections are secure.
ause determination for this theory is:
C
a)If loose connections are found, it supports the theory.
b)Possible causes: Wear and tear, accidental disconnection.
iv)Theory:F
aulty Hard Disk
Testing steps:
a)Diagnose the hard disk health and performance.
b)Check if the operating system is unable to boot.
ause determination for this theory is:
C
a)If issues with the hard disk are detected, it supports the theory.
b)Possible cause:Overheating can cause damage to your hard drive and other internal
c)Corrupted files is possibly the cause of hard disk failure
)Theory:The application is not suitable for the currentWindows
v
Testing steps:
a)Verify if the engineering software is compatible with the current version of Windows.
b)Check for any software updates or patches.
c)Perform a test upgrade
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IsaacJoshua_05DDT23F1996
ause determination for this theory is:
C
a)If the software is incompatible, it supports the theory.
b)Possible causes: Outdated software, lack of updates.
c)Hardware-related issues
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IsaacJoshua_05DDT23F1996
QUESTION 4
ESTABLISH A PLAN OF ACTION TO RESOLVE THEPROBLEMANDIMPLEMENTTHE
SOLUTION
The plan of action to resolve is:
★ Fix Urgent Problems:
F
○ ocus on the most critical issues causing slowdowns and crashes.
○ If some computers are working too hard, balance the load.
★ Update Software:
○ Make sure everything's up to date, including the operating system and apps.
○ Check for and fix any known issues.
★ Check for Bad Stuff:
○ Run checks to make sure there's no malware causing trouble.
○ Make sure security software is doing its job.
★ Look at the Network:
○ Check if there are any problems with how the computers are connected.
○ Make any necessary changes for better performance.
Next is implement the solution or the plan:
★ Use Resources Wisely:
○ Adjust how computers use their power based on what you found.
○ Upgrade things if needed.
★ Update Software Safely:
○ Do updates when it won't bother people too much.
○ Tell everyone when updates will happen.
★ Get Rid of Bad Stuff:
○ Remove any bad software you found during checks.
○ Make sure everything's secure.
★ Fix Network Problems:
○ Deal with any network issues you found.
○ Set up the network to work better.
★ Tell Everyone What's Happening:
○ Keep people in the loop about what's being done.
○ Give guidelines for reporting problems.
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MuhammadHarraz_05DDT23F1040
QUESTION 5
VERIFY FULL SYSTEM FUNCTIONALITY AND IF APPLICABLE, IMPLEMENT
PREVENTIVE MEASURES
Troubleshootingslowperformanceandfrequentapplicationcrashesonacomputerrunning
resource intensive engineering software can be a multi-step process.
1. Check System Resources:
● Open the Task Manager (Ctrl+Shift+Esc) to monitor CPU, RAM, and disk usage.
Identify any resource-hungry processes.
● Ensure that there is enough free space on the hard drive.
2. Scan for Malware:
● Run a full system antivirus and antimalware scan to rule out the possibility of
malicious software affecting performance.
3. Update Software:
● Ensure that the operating system, antivirus software, and the engineeringsoftware
are all up to date. Updates may contain bug fixes and performance improvements.
4. Check for Windows Updates:
● VerifythattheWindowsoperatingsystemisupdated.Someperformanceissuescan
be resolved by installing the latest updates.
5. Review Event Logs:
● Examine the Windows EventViewerforanyerrormessagesorwarningsthatmight
provide insight into the cause of the crashes.
6. Hardware Check:
● Ensurethatallhardwarecomponentsarefunctioningcorrectly.Checkforoverheating
issues by monitoring the temperature of the CPU and GPU.
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MuhammadHarraz_05DDT23F1040
QUESTION 6
DOCUMENT FINDINGS, ACTIONS AND OUTCOMES
1.Resource Utilisation:
Finding: High CPU and RAM usage observed in Task Manager.
Action: Identified resource-hungry processes and closed unnecessary applications.
Outcome: Immediate relief in performance, but issue persisted.
2.Malware Scan:
Finding: No malware detected during a full antivirus and antimalware scan.
Action: System security confirmed, but slow performance persisted.
Outcome: Eliminated malware as a potential cause.
3.Software Updates:
Finding: Engineering software outdated.
Action: Updated the engineering software to the latest version.
Outcome: Improved stability, but performance issues persisted.
4.Windows Updates:
Finding: Pending Windows updates.
Action: Installed all pending Windows updates.
Outcome: Enhanced system stability; no significant impact on performance.
5.Event Viewer Check:
Finding: Event logs indicated application errors.
Action: Investigated error details and performed application-specific troubleshooting.
Outcome: Identified software compatibility issues; ongoing investigation required.
6.Hardware Check:
Finding: Normal temperatures; no apparent hardware issues.
Action: Conducted stress tests to simulate resource-intensive tasks.
Outcome: Hardware stability confirmed; focus shifted to software-related factors.
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MuhammadHarraz_05DDT23F1040
7.Driver Updates:
Finding: Outdated graphics and network drivers.
Action: Updated graphics and network drivers to the latest versions.
Outcome: Improved compatibility and performance; assessed overall system stability.
8.Software Configuration:
Finding: Engineering software not optimized for available resources.
Action: Reviewed and optimized software configuration settings.
Outcome: Modest improvement in application performance.
9.Resource Allocation:
Finding: Virtual memory settings not optimized.
Action: Adjusted virtual memory settings for optimal performance.
Outcome: Enhanced system responsiveness; monitored for sustained improvement.
10.User Profiles:
Finding: User profile corruption suspected.
Action: Tested performance with a new user profile.
Outcome: No significant improvement; ruled out user profile as the root cause.
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REFERENCES
Causes of hard disk failure:
https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved
=2ahUKEwjAtsHm3MOCAxXLzDgGHWPZDOYQqb0CegUIABDqAQ&url=https%3A%2F%2
Fprodatarecover.com%2Fhard-drive-problems-and-solutions%2F&usg=AOvVaw0pN_LGgFz
WrRw-2Nh_oq1f&opi=89978449
Causes of hard disk failure:
https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved
=2ahUKEwjAtsHm3MOCAxXLzDgGHWPZDOYQqb0CegUIABCDAg&url=https%3A%2F%2
Fprodatarecover.com%2Fhard-drive-problems-and-solutions%2F&usg=AOvVaw0pN_LGgFz
WrRw-2Nh_oq1f&opi=89978449
Testing step for faulty harddrive
https://www.computerhope.com/issues/ch001091.htm
Testing step to check if the application is not suitable
https://www.techtarget.com/searchenterprisedesktop/tip/4-steps-to-check-application-compat
ibility-with-Windows-10
Causes why the application is not suitable for windows
https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved
=2ahUKEwitz_a038OCAxUcxTgGHYLmDR8QFnoECAgQAw&url=https%3A%2F%2Fwww.a
uslogics.com%2Fen%2Farticles%2Fprograms-keep-not-responding-fixed%2F%23%3A~%3
Atext%3DHardware%252Drelated%2520issues%2520can%2520lead%2Cfaulty%2520hard
ware%2520or%2520resource%2520conflicts.%26text%3DGo%2520to%2520Device%2520
Manager%2520to%2520check%2520whether%2520it%2520indicates%2520any%2520hard
ware%2520conflicts.&usg=AOvVaw1JF5AyARwClJw-mHdeyo93&opi=89978449
https://www.quora.com/What-are-the-troubleshooting-techniques-if-an-application-is-crashin
g-frequently
https://www.nerdsonsite.com/blog/why-is-my-computer-running-slow/
https://www.intel.com/content/www/us/en/business/small-business/resources/how-to-fix-pc-la
g.html
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REFERENCES
https://www.ciscopress.com/articles/article.asp?p=2999386&seqNum=5
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