Chapter 5

Tutorial (5)
Question (1): Multiple choices:
1) The ways in which people in an organization are different from and similar to one another is
known as ________.
A) business etiquette
B) work culture
C) workplace diversity
D) organizational democracy
Answer: C
2) The period of time between the 1960s to 1970s focused on ________.
A) assimilating minorities and women into the corporate setting
B) making employees more aware and sensitive to the needs and differences of others
C) diversity and inclusion for business success, profitability, and growth
D) complying with laws and regulations through affirmative action policies and programs
Answer: D
3) During which era was the term "workforce diversity" first used?
A) new millennium
B) late 1980s
C) 1960s to 1970s
D) early 1980s
Answer: B
4) In terms of workplace diversity, the New Millennium has witnessed increased focus on
________.
A) complying with laws and regulations laid down by the Equal Employment Opportunity
Commission
B) assimilating minorities and women employees into the corporate setting
C) shifting from compliance to include everyone in diversification efforts
D) diversity and inclusion for business success, profitability, and growth
Answer: D
5) In the process of getting acquainted, John and his new co-worker Bill have discovered they
have different tastes in music and books, that one is extroverted and the other introverted, that
one prefers working in teams and the other works best alone. They are exploring ________.
A) surface-level diversity
B) deep-level diversity
C) stereotypes
D) biases
Answer: B
6) Which of the following people management benefits arises from workplace diversity?
A) improved system flexibility
B) potential to increase market share
C) increased understanding of the marketplace
D) better use of employee talent
Answer: D

7) Ben is selecting members for a problem-solving team. Which of the following team
compositions is most likely to result in better team performance?
A) employees with at least ten years of seniority
B) employees from the quality department
C) employees from a variety of ethnic and gender backgrounds
D) an all-male or all-female team
Answer: C
8) Which of the following benefits of workplace diversity is categorized as strategic?
A) better use of talent
B) improved system flexibility
C) potential to improve market share
D) reduced costs associated with high turnover
Answer: C
9) Which of the following statements is true of gender diversity in workplaces?
A) No consistent male-female differences exist in problem-solving ability, analytical skills,
competitive drive, motivation, sociability, or learning ability.
B) Today, men make up nearly two-thirds of the workforce, while women account for the
remaining third.
C) Affirmative action policies have resulted in women, generally, starting their careers at higher
levels than men.
D) Despite the disparity in representation in the workforce, women earn nearly as much as men
do on a median basis.
Answer: A
10) Employee A prefers to work flexible hours and to work from home as often as practical.
According to research, Employee A is likely to be ________.
A) a minority
B) disabled
C) female
D) older
Answer: C
11) Which of the following managerial styles is traditionally considered to be feminine?
A) authoritative
B) leading by example
C) inclusive
D) being directive
Answer: C
12) ________ is the biological heritage (including physical characteristics such as one's skin
color and associated traits) that people use to identify themselves.
A) Nationality
B) Ethnicity
C) Culture
D) Race
Answer: D
13) ________ refers to the social traits that are shared by a human population.
A) Race
B) Ancestry
C) Nationality
D) Ethnicity
Answer: D
14) Which of the following statements is true of employing disabled employees?
A) Hiring people with disabilities leads to higher employment costs and lower profit margins.
B) Workers with disabilities lack job skills and experience necessary to perform as well as their
abled counterparts.
C) Employees with disabilities are exempt from potential disciplinary action, and there are high
costs associated with accommodating disabled employees.
D) A person with a disability for whom workplace accommodations have been provided has the
same obligations and rights as far as job performance.
Answer: D
15) Kathleen likes cats. She believes people who own cats are independent and free spirits. She
finds out Linda has a cat. Therefore, Linda is independent and free-spirited. In order, what is
happening here?
A) prejudice, stereotyping, bias
B) stereotyping, bias, prejudice
C) bias, stereotyping, discrimination
D) bias, prejudice, stereotyping
Answer: D
16) What type of discrimination is said to have occurred when certain actions taken by
representatives of an organization deny equal opportunity to perform or unequal rewards for
performance?
A) exclusion
B) discriminatory practices or policies
C) incivility
D) intimidation
Answer: B
17) What type of discrimination are older workers in an organization subjected to if they are laid
off for being highly paid and having lucrative benefits?
A) incivility
B) intimidation
C) discriminatory practices
D) exclusion
Answer: C
18) What type of discrimination usually involves jokes or negative stereotypes being perpetrated
about fellow employees?
A) mockery and insults
B) discriminatory policies
C) exclusion
D) intimidation
Answer: A
19) Which of the following is an example of workplace discrimination in the form of exclusion?
A) Older workers may be targeted for layoffs because they are highly paid and have lucrative
benefits.
B) African American employees at some companies have found racist graffiti in their work
areas.
C) Female lawyers note that male attorneys frequently cut them off or do not adequately address
their comments.
D) Many women in finance claim they are assigned to marginal job roles or are given light
workloads that don't lead to promotion.
Answer: D
20) As a form of discrimination, incivility is said to occur when ________.
A) an employee is excluded from job opportunities or social events
B) an employee belonging to a specific group is overtly threatened or bullied
C) an employee's opinions are consciously ignored
D) an employee is denied equal opportunity to perform
Answer: C
2]1) Which of the following examples would be considered appropriate stereotyping?
A) assuming women to be particularly bad drivers
B) bracketing working mothers as not being committed fully to their jobs
C) assuming red-haired people have rather nasty tempers
D) asking someone from accounting to help with a budgeting problem
Answer: D
22) Ang Li has found it rather hard to move up in her managerial career at her workplace
especially when compared to how fellow graduate from Tri-Valley, American-born Adam
Watson, has managed to become the regional manager of sales in the company. This suggests the
presence of ________ in Li's organization.
A) goldbricking
B) a self-serving bias
C) a glass ceiling
D) prejudice
Answer: C
Question (2): Put (T) or (F)
1) Demographic characteristics such as differences in age, gender, race, etc. reflect surface-level
diversity among employees.
Answer: TRUE
2) An important impact that workplace diversity has on organizational performance is through
the increase in employee turnover.
Answer: FALSE
3) One of the strategic benefits of workplace diversity is that it can be viewed as the "right" thing
to do.
Answer: TRUE