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Post in Customer Support

Posted Tuesday | Updated 7m ago

Loyle

Kids at Sephora

I want to speak about an issue I’ve been seeing

as much in real life than on social medias through
people’ posts.

10-13 year old kids are taking so much space at

Sephora. They are being disrespectful to the
customers and employees. I’ve even heard
people being directly insulted by them.

Plus, they are always messing up with testers,

emptying them and mixing different products. For
people like me who really want to analyze a
product before buying it, it’s really inconvenient.

Finally, most of them are using products harming

their skin. The ingredients are mostly made for
older skin and problems, they have no need to
use them. They are too young to notice it, but it
will only damage their skin, which is nearly
perfect at their age. If they have any real issue,
they should go at some pharmacy if anything and
not use their parents money to get some 100$
cream they don’t know the utility.

That is why a lot of people on social medias,

myself being part of it, ask to start checking ID to
be sure people who enter Sephora, buy the
products and have an account on their
application, are at least 14 years old.

I’ve sent my feedback to some Sephora agent,

but I need the community support too.

Thank you (english isn’t my first language by

the way, sorry for the mistakes)

Labels:
Beauty Insider Other Support Site Feedback

Tags:
comfort customers I just by a product and go out

I'm 14 so I can shop at Sephora and I go in there to by

something I don't talk to anybody or I don't use the
samples

ID kids Right Sephora

47 Reply 30 Replies

gowrly

7m ago

I agree that kids are destroying Sephora but as a

12 year old my self I think that most girls around
my age don’t even use makeup I think it’s the 8-
10 or 11 year olds or immature 12 year olds. I
agree with this issue but I don’t go to Sephora
much myself and I don’t have100$ to spend on
makeup. I think some parents need to parent
better and the kids would not even know about
drunk elephant and other brands if they weren’t
on social media. JUST GO TO CLAIRS as a
young kid you do not need makeup like that it’s
bad for your skin.

0 Reply

Levim

23m ago

I am 13 and personally I cant bring myself to be

mean to an employee. I think that this whole
trend about kids my age at Sephora is focusing
on the bad where most children my age are kind
and respectful. I don't think it is logical to check
ID's and I think that people should start
considering the good instead of the bad that
teenagers

1 Reply

gennyyythe

33m ago

Absolutely not.

I agree that we should not have 8-11 and maybe

even 12 year olds running around Sephora, but
definitely not 14 year olds. I had VERY bad acne
when I was 12-14. I think that most 12-14 year
surely act mature.
I agree that we should not have anyone who’s
under 25 use retinol, or tweens on the younger
side wanting drunk elephant. Sephora is not just
retinol and drunk elephant though, there are lots
of products and I personally think is okay for 9-11
and 12-14 year olds to use. Example: Sephora
collection face mask/lip balms/eye masks etc.
Summer Fridays lip balm, Sol de janero perfume
mist. They are much more but I won’t go into
detail and these are just few in hundreds of
reasons.

0 Reply

yogabri

an hour ago

I 100% agree. Sephora is not a Claire’s. Sephora

is not a playground for little girls. These millennial
parents are letting their young daughters from the
ages of 6-12 buy products that not even a 25
year old Sephora worker would recommend such
as retinol. It’s extremely dangerous and I agree
that people should be ID checked at the
checkout, especially for drunk elephant products.
I looked at the reviews because I was curious
what they hype was about this brand, and Drunk
Elephant breaks out everyone’s skin. I see more
negative comments than positive. They cause
breakouts and irritation. Especially for YOUNG
skin, these products should not be used just
because they are TikTok famous. TikTok should
do a better job at promoting the correct age to
use these products. They are 100% used for
MATURE SKIN. Sephora also needs to do a
better job at getting this information as well.
Drunk Elephant is also very overpriced for such
little amounts of the product and to end up
causing irritation. Same with Glo Recipe, a 6 year
old does not need glow drops all these young
girls are also mixing and cross contaminating
these products which is very unsafe for people
wanting to try these products!!

DRUNK ELEPHANT DRUNK ELEPHANT

Drunk Elephant Mini A- Drunk Elephant Lala
View products (4)
Gloei Retinol Oil 0.5 Oz / Retro™ Nourishing
15 ML Whipped Refillable
Skincare Reply 1 Reply Moisturizer
0
$40.00 Moisturizers
$62.00

gennyyythe

27m ago

She’s not talking about 6 yr olds. she said

DRUNKthat anyone whos under
ELEPHANT DRUNK14 should not be
ELEPHANT
Drunkallowed.
Elephant It's
At the ageDrunk
of 14Elephant
you areBouncy
going to
Summer Somewhere Brightfacial Brightening
want
Set With to start wearing
D-Bronzi makeup
Mask With 10% Azelaic
Bronzing Drops Acid + 1% Salicylic Acid
Value & Gift Sets
0 Reply 1.69 Oz / 50 ML
$30.00 Face Serums
$68.00

zuriyaya

4 hours ago

this is so messed and wrong people at the store

to stop them come on people

0 Reply

beautybybrook

5 hours ago

this!!!. i agree that children under the age of 12

shouldn't be able to purchase products that are
harmful to their skin!! sephora employees should
be able to veto these purchases. now, i do think
they should be allowed/ have the privilege to
have makeup products.. with that being said the
other issue of kids destroying displays and being
blatantly disrespectful is another issue. kids
should be able to explore makeup and have fun
with it. do i think the smartest idea is to get the
most expensive things rather than drugstore
products? no but thats not my decision to make.
the parents are the ones responsible for their kids
and if they allow then to buy expensive products
then so be it. but i believe that any young child
wanting to buy makeup or BASIC skincare
suitable for their young skin should be
accompanied by an adult and no large groups of
little girls should be allowed to roam the store
and destroy testers, displays, and steal products.
this his been a growing issue that even i have
whitnessed a number of times. i have no problem
with kids wanting to shop at Sephora i think its a
great idea to introduce certain things but if they
cannot be respectful… then unfortunately
something will have to change. ive honestly been
avoiding shopping in store as much as i used to
because half of the testers are missing or
messed up and there are empty boxes
everywhere… dont even get me started on the
drunk elephant, summer friday’s or glow recipe
sections.

0 Reply

TheGhouliaChild

yesterday

ABSOLUTELY.

Just based off spelling alone I’m convinced

almost every comment disagreeing here is
coming from a child who has no business being
alone in a Sephora. For starters, no one is saying
you’re never allowed in ever, kiddies. But your
parents need to come with you to make sure you
don’t continue to act a fool.

Frankly, higher end skincare is a LUXURY and

you don’t *need* any of this, so acne products
aren’t exactly the gotcha you think it is. If your
acne is truly severe, skincare won’t help you
anyway. You need a derma.

Kids just don’t have the spending power adults

do. And for the handful that do, the wake of
chaos they leave behind sort of negates that
wouldn’t you say?

0 Reply

KTlovesBeauty

Wednesday

@Sephora - would you allow adults to come into

your stores and essentially vandalize displays
and testers? Why would anyone be allowed to
act this way, regardless of how old they are? You
must empower your employees to address this
on the spot, call in security if you need to but
there’s no excuse for allowing any customer to
create such a disruptive environment - it’s
actually a sign of disrespect (imo) to your other
customers who simply want to shop. Not
addressing this in the moment is going to deter
people from coming in your store. ….
in any other retail store, mgmt would step in and
have the unruly customer removed - why are the
kids allowed to stay when they are being so
disruptive?

1 Reply

anahidz

Wednesday

I agree, only I feel like the children are maturing

quickly and instead of 14 ithe age restriction
should be 13. I’m not saying that it’s bad or good
to have an age limit but I feel like products should
be restricted and Sephora, workers won’t
shouldn’t allow children under the age of 13 to
buy anything that’s appropriate for their age.

1 Reply

zk4500

Wednesday

Honestly, I think that limiting kids from all

products at Sephora is not fair. This is because
not all kids they’re disrespectful. Only certain
ones are disrespectful and mess up all the testers
and stuff. This is really unfair to kids that aren’t
being disrespectful and also aren’t buying
products that are bad for them. Banning tweens
and teens in sephora is not the right option,
especially since they make up a lot of the
customers. This is just unfair and especially to
tweens and teens that aren’t being disrespectful
to the workers and messing up products.

1 Reply

anadgirlysss

Wednesday

Thank you ! SOMEONE had to say it finally! I

totally agree with this comment. Young kids need
to understand there is a limit and not everyone
needs the products that are meant for adults.

4 Reply

Jerykah

Tuesday

My full-heartedly agree with this because as a

dermatologist I can safely say that the stuff that
Sephora sells is quite literally made for adult skin,
and all it's going to do when put on a child's skin
is damage it and quite possibly give them
chemical burns and destroy their skin it's not
going to help the skin if they have acne or
anything it's going to make it 10 times worse
there are specific lines that are made for teen
skins and they only sell one of those lines at
Sephora last time I checked and unless they've
hit puberty this skin naturally protects itself so all
they're going to be doing is destroying that
natural protection by doing this excessive skin
care routine that they don't need

3 Reply

sararivkin789

Tuesday

Hey, I totally agree with you. As someone who's

17, I'm kind of in the middle of these two sides
because for one I've seen these kids and I know
how disrespectful they are. I don't use retinol
because I think I'm not old enough to need it yet,
so sorry if this comment is worded weirdly since I
don't know a lot about retinol products.

I do not believe that your parents should allow

you to shop in public if you act like that. On the
other hand, I know a lot of younger girls like my
cousins who are around that age and want to
start experimenting with makeup, they are well-
mannered, and would not be messing up
displays or insulting workers in the store. It really
sucks that the parents of these girls who are
destroying the experience for everyone refuse to
teach their kids about how to respectfully shop.
It's ruining it for everyone. I think that Sephora
should look in to more security measures, and
start giving warnings of store bans to rude
customers. That way the young girls who are
respectful and polite are not punished for the
actions of others.

I also think it would be cool for Sephora to make

a small kids display with lip glosses, basic
cleansers and moisturizers and other products
that are not harmful to young skin to educate the
10 yr old skincare smoothie fanatics.

6 Reply

Jerykah

Tuesday

As a dermatologist, I can safely say that you

don't need skin care as a child. As your age
it does nothing but damage your skin
because the stuff at Sephora the ingredients
for it are too heavy for your delicate skin and
the youngest anyone should start doing skin
care is 15 and even then it's recommended
that they use skincare lines that are made
specifically for teenage skin. Otherwise
you're nice healthy skin is going to turn out a
lot worse as you grow up

1 Reply

elip21

Tuesday

I disagree with the fact that you say 10-13, I

respect how you feel but some pre teens start to
develop when they are 11, 12, or 13, they will get
acne and need specific skincare. About the fact
that they are being disrespectful, not everyone is
the same. It is true that some are rude to
employees and damage testers and such, but
there have been plenty of adults that have been
disrespectful as well, it wouldn’t be fair to single
out 10-13 year olds. I figure 11 would be a nice
limit.

4 Reply 4 Replies

Jerykah

Tuesday

As a dermatologist, I can safely say that you

don't need skin care as a child. As that age it
does nothing but damage their skin as the
stuff at Sephora the ingredients for it are too
heavy and damaging for their delicate skin
and the youngest anyone should start doing
skin care is 15 and even then it's
recommended that they use skincare lines
that are made specifically for teenage skin.
Otherwise their nice healthy skin is going to
turn out a lot worse as they grow up

1 Reply 2 Replies

shoppersav

Wednesday

If you have acne when you are 10-13,

you need skincare. Unhealthy skin is a
problem. So it's not fair to say that every
single person under 13 does not need
skincare at all.

0 Reply 1 Reply

Jerykah

Wednesday

Okay sure people who are going

through puberty need to wash their
face but the stuff at Sephora like I said
is just going to damage the skin it's
not going to help them it's going to
make it worse there are specific
products and lines made teens who
are going to puberty but they don't
really sell those lines at Sephora
because Sephora is made for adults
it's adult products and anything that
they put on their face from Sephora is
just going to literally cause harm to
their skin and quite possibly give them
chemical burns or make that problem
that they're shopping for 10 times
worse. As you age your skin changes
which in turn means that you have to
change your products you can't stick
to one product and let use it stick to
one product and expected to work
forever like skincare lines that are
made for teens will not work on adult
skin and it will just cause the adult
skin to become 10 times worse same
thing goes for the adult products to
teens.
I recommend that if any one that's
going through puberty wants to you
know do a skincare routine to either a
go see a dermatologist to see what
they would recommend or b look for
teen friendly lines

0 Reply

BelleLouise

Tuesday

I personally disagree with you. If your 10-13

and are developing early, you should go to a
dermatologist or doctor and get prescribed
creams and or medications to help with
acne. Most products that these 10-13 year
olds are buying are for people with aging
skin and that are meant to help with cologen,
vitamins etc...

4 Reply

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