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A customer named Sulemana connected with an AI assistant to inquire about a deposit made to their account that was not showing. The customer provided details of a GH¢40 deposit made via Vodafone cash on October 25, 2023 at 4:36. As the chat was experiencing high volume, the customer had to wait to be connected with an available agent. While waiting, the customer disconnected and reconnected multiple times before ultimately ending the chat without speaking to an agent.

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Ishaq
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25 views1 page

Transcript

A customer named Sulemana connected with an AI assistant to inquire about a deposit made to their account that was not showing. The customer provided details of a GH¢40 deposit made via Vodafone cash on October 25, 2023 at 4:36. As the chat was experiencing high volume, the customer had to wait to be connected with an available agent. While waiting, the customer disconnected and reconnected multiple times before ultimately ending the chat without speaking to an agent.

Uploaded by

Ishaq
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Interaction ID: 9723358

Conversation Between:
Customer Name: Sulemana
Agent Name: null

Started: 10/25/2023, [Link] PM

-- BEGIN TRANSCRIPT --
[10/25/2023, [Link] PM] from: Athena™ :: Please select an option below
[10/25/2023, [Link] PM] from: Sulemana :: Deposits
[10/25/2023, [Link] PM] from: Athena™ :: Please select an option below
[10/25/2023, [Link] PM] from: Sulemana :: Deposits
[10/25/2023, [Link] PM] from: Sulemana :: Made a deposit and it's not showing on
my account
[10/25/2023, [Link] PM] from: Athena™ :: Which method did you use
[10/25/2023, [Link] PM] from: Sulemana :: Vodafone
[10/25/2023, [Link] PM] from: Athena™ :: Please enter the amount deposited
[10/25/2023, [Link] PM] from: Sulemana :: 40
[10/25/2023, [Link] PM] from: Athena™ :: Please enter the deposit date and time
for this transaction (dd/mm/yy - hh:mm)
[10/25/2023, [Link] PM] from: Sulemana :: 25/10/2023 04:36
[10/25/2023, [Link] PM] from: Athena™ :: Please copy and paste the confirmation
SMS received for this transaction
[10/25/2023, [Link] PM] from: Sulemana :: I can’t copy and paste
[10/25/2023, [Link] PM] from: Athena™ :: Do you have a clear copy of the proof of
deposit for this transaction with you?
[10/25/2023, [Link] PM] from: Sulemana :: Yes
[10/25/2023, [Link] PM] from: Athena™ :: Great, thank you for the information. You
are in our chat queue, please wait for the next available agent.
[10/25/2023, [Link] PM] from: Sulemana ::
[10/25/2023, [Link] PM] from: Sulemana :: attachment: [Link]
[10/25/2023, [Link] PM] from: Athena™ :: Still finding you an agent...
[10/25/2023, [Link] PM] from: Sulemana :: Ok
[10/25/2023, [Link] PM] from: Athena™ :: Hang on we're nearly there...
[10/25/2023, [Link] PM] from: Sulemana :: Customer has disconnected.
[10/25/2023, [Link] PM] from: Sulemana :: Customer has connected.
[10/25/2023, [Link] PM] from: Sulemana :: I can’t keep on waiting
[10/25/2023, [Link] PM] from: Athena™ :: It's a busy day today! Please bear with
us!
[10/25/2023, [Link] PM] from: Sulemana :: I want to stake
[10/25/2023, [Link] PM] from: Athena™ :: It's a busy day today! Please bear with
us!
[10/25/2023, [Link] PM] from: Sulemana :: Customer has disconnected.
[10/25/2023, [Link] PM] from: Sulemana :: Customer has connected.
[10/25/2023, [Link] PM] Notice :: Interaction Ended
[10/25/2023, [Link] PM] from: Athena™ :: Question 1/2 : How satisfied are you with
the service received from the agent who helped you?
[10/25/2023, [Link] PM] from: Athena™ :: Question 2/2 : Based on your experience
with us thus far, how likely are you to recommend Betway to a friend or colleague?
[10/25/2023, [Link] PM] from: Athena™ :: Interaction Transcript
-- END TRANSCRIPT --

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