Community College Courses

COURSE A:
If you have no previous experience with computers, or you have some gaps in your knowledge of the basics, then this is an
appropriate course for you. This course will give you a thorough grounding in the fundamental concepts of computing
common to all computers. It is a practical “hands-on” course that looks at how a computer operates and how the programs
work. Using three of the most widely used programs in business, you will learn the basics of word processing, spreadsheets
and databases. By the completion of the course, you will be productive at a basic level and competent to progress to the
elementary level of any of the specialised programs. No previous computer skills assumed.

2 days
Fee: $279
25045 Wed/Thurs 12, 13 April 9.15 am-5.15 pm
25006 Tues/Wed 30, 31 May 9.15 am-5.15 pm

COURSE B:
In dealing with your customers you are in a position of great importance. Your abilities directly influence the company’s
bottom line. This course will look at ways to revitalise the customer contact skills you already have and add many more.
Learn ways to improve your communication with customers, at all levels; techniques to use with difficult customers, how
to confidently handle complaints and keep your cool in stressful situations. Most importantly, you will learn to build
goodwill and trust with your customers. Course notes, lunch and refreshments provided.

Joshua Smith
Fee: $145
25026 Sat 20 May 9.00 am- 4.00 pm

COURSE C:
Everything you need to know before purchasing or starting a coffee shop, tearooms or small restaurant. A useful course for
all aspiring owners, managers, and employees of these small businesses to assist them in ensuring they don’t make
expensive mistakes and that their customers return again and again… Bring lunch. Notes and manual available (if required)
for $25 from Tutor.

Sarah Bridge
Fee: $55 (no concession)
25252 Sat 6 May 10.00 am- 3.00 pm

COURSE D:
This course covers three areas of business communication:

• Interpersonal Communication
• Telephone Skills
• Business Writing Skills

Learning Outcomes: At the end of the course participants will be able to effectively: Plan and write workplace documents
in plain English; gather, record and convey information using the telephone and in a face-to-face situation; interact with
clients within and external to the workplace about routine matters using the telephone and face-to-face contact. An
excellent course for those entering or returning to the workforce. A Statement of Competency is issued if the assessment
requirements are successfully completed.

Douglass McDougall
Fee: $135
25021 Wed 3 May-21 June 7.00-9.00 pm

COURSE E:
Are you hating work, wanting a different job, needing a change or wanting a promotion? Come along to a new two-day
program for women. We will explore your work goals and what holds you back, your fears in a work environment and how
you handle them, your image and what it says to others, your communication style and what it says. You will develop more
confidence to make changes, get clearer about what you want and have the courage to act. it is a relaxed, informative and
fun workshop with lots of practical tips!
Sophie Bradley
Fee $199
25036 Sun 18, 25 June 9.30 am – 4.30 pm

Questions 21-25

Choose the title which best fits each course.

Write the number, i-ix, in boxes 21-25 on your answer sheet.

Note: there are more titles than you will need.
i Managing expansion in your restaurant
ii Making career changes for women
iii Effective workplace communication
iv Exceptional customer service
v Advanced computing skills
vi Communicating effectively
vii Introductory computer skills
viii Restaurant management for non-managers
ix Business writing course

21. Course A
22. Course B
23. Course C
24. Course D
25. Course E
Questions 26-30

Answer questions 26-30 from the information about the courses.

Writing the appropriate letter or letters, A-E, in boxes 26-30 on your answer sheet.

26. Which course is not specifically related to people’s jobs?

27. In which course arc men not invited to participate?
28. Which course has course notes and lunch to go with them?
29. Which course will deal with writing skills?
30. Which course is on at night?
Question 31

Choose the subjects from the list below.

Write the correct letter in box 31 on your answer sheet.

31. Three of the courses specifically cover the same subject. Which subject is it?

A. Writing skills
B. Computers
C. Business Communication
 D. Finance
E. Work goals
F. Management

INTERNATIONAL HOTEL MANAGEMENT DIPLOMA

Short Courses

A.This certificate is designed for participants wishing to acquire the skills to perform duties relevant to a front office
receptionist working within a range of hospitality establishments. The course includes: front office and organisational
structure, role and duties of front office personnel, guests’ reservations and registrations, check-in and check-out
procedures, guest accounting and management reports.

B.This certifícate is designed for participants wishing to develop a solid understanding of, and the ability to perform duties
and skills required in advanced front office operations and night auditing. The course includes: night auditing procedures,
daily records and reports, early and late arrivals, security duties, bell desk/concierge, guest service and information,
advanced cashiering, supervision of payments, banking operations, debtor control and financial reports.

C.This certificate is designed for participants wishing to acquire the skills relevant to table attendant duties within an a la
carte restaurant. The course includes: table setting for a variety of menus, plate and silver service, tray and wine service,
ordering and docket systems, wine styles and label identification, food and wine combinations.

D.This certificate is designed for participants wishing to acquire the skills to perform a bar attendant’s duties within range
of industry settings. Course includes: bar preparation, cash handling, beer service, patron care, basic cocktail mixing,
product knowledge.
Questions 24-27

Four short courses (A-D) from the ‘International Hotel Management Diploma’ are outlined in the text above.

Choose the correct title (i-viii) for each course from the list below.

NB There are more titles than descriptions so you will not use all of them.
List of Course Titles

i. Food and Wine Service

ii. Housekeeping Procedures
iii. Cocktails and Mixed Drinks
iv. Hotel Front Office Management
v. Bars and Service of Drinks
vi. Resort Operation and Management
vii. Catering Control
viii. Hotel Front Office Reception
24. Course A
25. Couise B
26. Couise C
27. Couise D

BENEFICIAL WORK PRACTICES FOR THE

KEYBOARD OPERATOR
A. Sensible work practices are an important factor in the prevention of muscular fatigue; discomfort or pain in the arms,
neck, hands or back; or eye strain which can be associated with constant or regular work at a keyboard and visual display
unit (VDU).

B. It is vital that the employer pays attention to the physical setting such as workplace design, the office environment, and
placement of monitors as well as the organisation of the work and individual work habits. Operators must be able to
recognise work-related health problems and be given the opportunity to participate in the management of these.
Operators should take note of and follow the preventive measures outlined below.

C. The typist must be comfortably accommodated in a chair that is adjustable for height with a backrest that is also easily
adjustable both for angle and height. The backrest and sitting ledge (with a curved edge) should preferably be cloth-
covered to avoid excessive perspiration.

D. When the keyboard operator is working from a paper file or manuscript, it should be at the same distance from the
eyes as the screen. The most convenient position can be found by using some sort of holder. Individual arrangements will
vary according to whether the operator spends more time looking at the VDU or the paper – whichever the eyes are
focused on for the majority of time should be put directly in front of the operator.

E. While keying, it is advisable to have frequent but short pauses of around thirty to sixty seconds to proofread. When
doing this, relax your hands. After you have been keying for sixty minutes, you should have a ten-minute change of activity.
During this spell, it is important that you do not remain seated but stand up or walk around. This period could be profitably
used to do filing or collect and deliver documents.

F. Generally, the best position for a VDU is at right angles to the window. If this is not possible then glare from the window
can be controlled by blinds, curtains or movable screens. Keep the face of the VDU vertical to avoid glare from overhead
lighting.

G. Unsatisfactory work practices or working conditions may result in aches or pain. Symptoms should be reported to your
supervisor early on so that the cause of the trouble can be corrected and the operator should seek medical attention.
Questions 15-21

The text on the next page has seven sections, A–G.

Choose the correct heading for each section from the list of headings below.
Write the correct number, i–x, in boxes 15–21 on your answer sheet.

List of Headings
i. How can reflection problems be avoided?
ii. How long should I work without a break?
iii What if I experience any problems?
iv. When is the best time to do filing chores?
v. What makes a good seat?
vi. What are the common health problems?
vii. What is the best kind of lighting to have?
viii. What are the roles of management and workers?
ix. Why does a VDU create eye fatigue?
x. Where should I place the documents?

15. Section A
16. Section B
17. Section C
18. Section D
19. Section E
20. Section F
21. Section G
Course Outlines:
A. Particularly useful for science students, but of interest to all, this course is an introduction to statistics. It shows how
numbers can be manipulated to suggest different results, and how public opinion can be altered by clever statistical
methods. It will provide an introduction into useful statistical methods, but is unsuitable for students who requiring
advanced statistical skills for a thesis or dissertation.

B. This course teaches advanced mathematical and statistical skills and is suitable for students working on projects which
involve a great deal of quantitative data. The course outlines how to gather data, how to draw conclusions from it, and
how best to present it diagrammatically.

C. This course concentrates on the skills needed to write academic essays. Students will learn how to develop essay titles,
structure essays correctly, avoid plagiarism and reference their work. There will also be the opportunity to work on other
elements of writing, including grammar and punctuation. The course is most suitable for non-native speakers and native
speakers at the undergraduate level.

D. A course especially designed for PhD students working on a long-term project. As well as looking at conventions of PhD
theses and improving research and study skills, the course also serves as a social group where PhD students, who often
work alone, can share their experiences and offer each other encouragement and advice.
E. A course to iron out those typical mistakes in English essay writing. Common grammar mistakes, spelling errors and that
dreaded apostrophe will be covered in detail. The course is designed for native speakers who lack confidence in writing,
particularly those who have been away from academic environments for some time.

F. This course is suitable for non-native students at the undergraduate or post-graduate level who wish to focus on
grammar and language. Students will look at which tenses are used in which situations, look at passive structures and
relative clauses. Suitable ‘chunks’ of language for academic situations will also be presented. Students will also have the
chance to focus on individual grammar needs. Unsuitable for native speakers of English.
Questions 22-27

The list contains total 9 course titles, i-ix.

Choose the correct title for the courses from the list of titles and write letters, i-ix, in boxes 22-27 on your answer sheet.
NB. There are more titles than necessary.
Course Titles
i. Statistics for Life and Study
ii. Writing for Masters Students
iii. Tips for Extended Research
iv. Statistics for science and research
v. Advanced Grammar for International Students
vi. Essays – From Planning to Production
vii. Use Vocabulary Correctly
viii. Common Errors in English Writing
ix. Improve your Referencing Techniques

22. Course A
23. Course B
24. Course C
25. Course D
26. Course E
27. Course F