Scribd
Upload
38 views1 page

Restaurant Rollout Strategy Concerns

Cuong is concerned about expanding the rollout of a new restaurant technology project beyond the bar sections to include all dining sections in two locations as requested by Omar. Cuong believes a gradual, incremental approach would be less risky and allow staff to problem solve issues with limited consequences. He asks the consultant for a list of biggest rollout expansion concerns to discuss with Omar and Deanna in hopes of convincing them that a gradual approach would be better for long-term customer satisfaction and revenue growth.

Uploaded by

cuong.lm
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
38 views1 page

Restaurant Rollout Strategy Concerns

Cuong is concerned about expanding the rollout of a new restaurant technology project beyond the bar sections to include all dining sections in two locations as requested by Omar. Cuong believes a gradual, incremental approach would be less risky and allow staff to problem solve issues with limited consequences. He asks the consultant for a list of biggest rollout expansion concerns to discuss with Omar and Deanna in hopes of convincing them that a gradual approach would be better for long-term customer satisfaction and revenue growth.

Uploaded by

cuong.lm
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 1

Peer-graded Assignment: Activity

Draft influential emails


========================================================================

From: Cuong, Project Manager

To: An Duong, Restaurant Technology Consultant

Subject: Program Expansion Concerns

Good afternoon, Seydou

It was a pleasure to meet with you yesterday and receive your input with regard to an expanded
rollout. Your insight and contributions have been invaluable to the project thus far.

As stated in our last meeting, I am still concerned about expanding the rollout past the
bar sections of our restaurants. Omar has requested that we expand the rollout to
include all dining sections in the Downtown & North locations, but I’m afraid this would
be out of scope from our original intention. In my experience handling projects like this,
an incremental approach affords a more limited risk and allows staff to problem solve
with more limited consequences. As you said in our meeting, a gradual scale-up of
kitchen operations will be better equipped to meet the demands of our customers.

At the end of the day, customer satisfaction drives our revenue. I believe you and I share a
similar concern that an expansive rollout will have consequences that will negatively impact our
customer satisfaction. Would you feel comfortable sharing a list of your biggest rollout
expansion concerns with me, so that I may meet with Omar & Deanna to discuss them further?

Moving forward, I’d like to be able to come to a consensus with our team and ensure
buy-in from both Omar and Deanna that a gradual approach will yield the best results
for long-term revenue growth. I am hoping that by showing a united front, we would
be more convincing to Omar & Deanna to share this mindset.

Warm Regards,

Cuong

Project Manager

You might also like