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A.Nisansala Weeraperuma Resume

This document provides a summary of Nisansala Dilshani's experience and qualifications as a receptionist. She has over 2 years of experience welcoming and assisting hotel patrons at the front desk to ensure smooth customer service operations. Her skills include communication, customer service, attention to detail, time management, and adaptability. She is seeking new opportunities as an experienced receptionist dedicated to delivering first class service.

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nisansaladilshani8
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273 views1 page

A.Nisansala Weeraperuma Resume

This document provides a summary of Nisansala Dilshani's experience and qualifications as a receptionist. She has over 2 years of experience welcoming and assisting hotel patrons at the front desk to ensure smooth customer service operations. Her skills include communication, customer service, attention to detail, time management, and adaptability. She is seeking new opportunities as an experienced receptionist dedicated to delivering first class service.

Uploaded by

nisansaladilshani8
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

NISANSALA DILSHANI

RECEPTIONIST
+971 54 766 2144 📧 [email protected]
📭 Dubai, UAE

Experienced hotel receptionist dedicated to delivering first class service to all


PERSONAL DETAILS hotel patrons. Bringing forth the ability to handle smooth customer service
Name - W. N. D. Weerapperuma to ensure hotel front desk operations. Adept in providing patrons with
Birthday - 20-December-1995 optimal customer service.
Visa Status - Visit Visa EXPERIENCE
Nationality - Sri Lankan
RECEPTIONIST
SKILLS Hotel Kingsbury June 2021 to December 2023
Colombo, Sri Lanka
 Communication
 Warmly greeting and assisting visitors.
 Customer Service
 Handling incoming calls and directing them appropriately.
 Attention to Detail
 Creating a welcoming and organized reception environment.
 Time Management
 Providing basic administrative support and contributing to office efficiency.
 Teamwork
 Collaborating with the team to contribute to the overall security and safety of
 Adaptability
the workplace
 Multitasking
 Ensures safety and accuracy of all inventory reports, production reports,
 Physical Stamina
receiving reports, receivable documents, and other related operations
 Work Commitment
requirements.
 Problem Solving
 Works with sensitive information with discretion to maintain confidentiality
 Opera PMS
and security and ensure compliance with privacy policies and regulations.
 Provide administrative support to ensure efficient operation of the office.
EDUCATIONAL
QUALIFICATIONS
RECEPTIONIST
 Bachelor of Business Management
(BSc Degree) by University of Shangri - La Hotel June 2020 to May 2021
 Colombo,
ReceiveSri
deliveries
Lanka such as documents and food.
Sabaragamuwa, Sri Lanka
 Partly qualified in the Association of  Greet and assist customers in a warm and professional manner, both in person
Accounting Technicians of Sri Lanka and over the phone.
(AAT Sri Lanka)  Provide information about our services, pricing, and appointment scheduling.
 G. C. E. Advanced Level Examination  Address customer inquiries, requests, and concerns promptly and effectively .
 G. C. E. Ordinary Level Examination  Manage appointment scheduling and maintain the service bay's workflow.
 Maintain accurate records of customer information and service history.
LANGUAGES  Handle billing and payment processing efficiently and accurately.
ENGLISH  Coordinate with other team members to ensure seamless customer service.
 Relay messages and information between customers and service technicians.
 Answer and direct phone calls to the appropriate department or team member.
 Respond to emails and other forms of communication in a timely manner.
REFEREES  Manage office supplies and ensure they are well-stocked.
 Assist in basic data entry and record-keeping tasks.
Can be provided on the request.  Assist in handling mail and courier services.

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