HIGH WALL SYSTEM ERROR

CODES & FAULT DIAGNOSIS

1
Contents

PAGE ERROR EXPLANATION

Page 3 E0/F4 EEPROM Error

Page 4-5 E1 Communication between indoor and outdoor unit
Page 6 E2 Zero Crossing signal detection error
Pages 7-12 E3 Fan motor speed is abnormal
Pages 13-14 E4/E5/F1/F2/F3 Temperature sensor failure
Page 15 EC Refrigerant Leak Detection
Page 16 F0 Overcurrent Protection
Pages 17-23 P0 IPM Protection
Pages 24-25 P1 Voltage abnormal
Page 26 P4 Inverter Drive Error
Pages 27-28 N/A Information Enquiry Mode
Pages 29-33 Full outdoor PCB voltage checking

Text in RED highlights that the method for the check is shown in this document
2
E0/F4 – EEPROM Parameter Error

Error Code E0 / F4
Malfunction Indoor or outdoor PCB main
decision chip does not receive
conditions feedback from EEPROM chip.
Possible ● Installation mistake
causes ● Faulty PCB

The E0/F4 fault can be caused by electrical interference during

start up so a hard restart is recommended

If this doesn’t rectify it, the likelihood is the main pcb has been
damaged so this will need to be replaced

E0 – Indoor PCB
F4 – Outdoor PCB

3
E1 – Communication between indoor and outdoor

Error Code E1

Malfunction Indoor unit does not receive the feedback

decision from outdoor unit during 110 seconds and
conditions this condition happens four times

Wiring mistake
Possible causes
●

● Faulty indoor or outdoor PCB

• Check all your connections are good

• Check cable for continuity

• If using 4 Core interconnecting method make sure the W

spade connection has been moved to 1(L) on the condensing
unit

4
E1 – Communication between indoor and outdoor

Error Code E1

Malfunction Indoor unit does not receive the feedback

decision from outdoor unit during 110 seconds and
conditions this condition happens four times

Wiring mistake
Possible causes
●

● Faulty indoor or outdoor PCB

If all is ok with field cabling and wiring

• Use your multimeter to measure the dc voltage between

terminals S & N (black tester S / red tester N)
• If the voltage is fixed it is the indoor board at fault
• If the voltage fluctuates but only with positive values it is the
outdoor board at fault
• Check spade connections onto boards. If all is good, condemn
the applicable PCB
5
E2 – Zero Crossing signal detection error

Error Code E2
Malfunction The system cannot detect
decision correct zero crossing signal
conditions time interval.
● Bad connection of power
Possible cables 1000 RPM
causes ● Faulty power supply
● Faulty PCB

The PCB is unable to control the zero crossing time interval and is therefore 800 RPM

unable to control the AC fan motor speed correctly

• Check the power supply voltage and connections, both installation cables
and pcb cables
• If these are both good, try restarting the system
• If this fails condemn the indoor PCB
6
E3/F5 – Fan speed is abnormal

• Does the fan blade spin by hand? If not, clear the

obstruction and restart the system
• Are all the connections and wiring between the fan
motor and pcb ok? If not, remedy and restart the
system
• If both of these are good we need to check the fan
motor and the PCB

7
E3/F5 – Fan speed is abnormal

Indoor fan motor problem (AC motor)

Measure the resistance value of each winding by using the multi-meter.

Position Resistance Value

YKFG-20-4-5-11 YKFG-28-4-3-7 YKFG-45-4-22
400Ω±8% 414Ω±8% 172Ω±8%
Black - Red
(20℃) (20℃) (20℃)
383Ω±8% 231Ω±8% 138Ω±8%
White - Black
(20℃) (20℃) (20℃)

Indoor PCB problem

Power on and set the unit running in fan mode at high fan speed. After running for 15 seconds, measure the voltage
of pin1 and pin2 (Red-Black). If the value of the voltage is less than 100V (208~240V power supply) or 50V (115V
power supply), the PCB must has problems and need to be replaced.

8
E3/F5 – Fan speed is abnormal

Windings Check Voltage Check

9
E3/F5 – Fan speed is abnormal

Fan motor problem (DC motor that control chip inside the motor)
Power on and when the unit is in standby, measure the voltage of pin1-pin3,
pin4-pin3 of fan motor connector. If the value of the voltage is not in the range
shown in below table, the PCB is at fault and need to be replaced.

DC motor voltage input and output:

NO. Color Signal Voltage
1 Red Vs/Vm 280V~380V
2 --- --- ---
3 Black GND 0V
4 White Vcc 14-17.5V
5 Yellow Vsp 0~5.6V
6 Blue FG 14-17.5V

10
E3/F5 – Fan speed is abnormal

Outdoor fan motor problem (DC motor that control chip on the PCB)
1) Release the UVW connector. Measure the resistance of U-V, U-W,
V-W. If the resistance is not equal to each other, the fan motor as it
fault and needs to be replaced. Otherwise, go to step 2.

2) Power on and when the unit is in standby, measure the voltage of

pin 4-5 in the feedback signal connector. If the value is not 5V,
NO. 1 2 3 4 5
change the PCB. Otherwise, go to step 3.
Color Orange Grey White Pink Black
Signal Hu Hv Hw Vcc GND
3) Rotate the fan by hand, measure the voltage of pin1-5, pin 2-5 and
pin 3-5 in feedback signal connector. If any voltage is not positive Color Red Blue Yellow
voltage fluctuation, the fan motor is faulty and needs to be
replaced. Signal W V U

11
E3/F5 – Fan speed is abnormal

Outdoor fan motor problem (DC motor that control chip on

the PCB)

Release the UVW connector. Measure the resistance of U-V, U-W, V-W.
If the resistance is not equal to each other, the fan motor is faulty and
needs to be replaced

Color Yellow Blue Red

Signal U V W

12
E4/E5/F1/F2/F3 – Temperature sensor failure

Error Code E4/E5/F1/F2/F3

Malfunction If the sampling voltage is lower than
decision 0.06V or higher than 4.94V, the LED will
conditions display the failure.
● Wiring mistake
Possible causes ● Faulty Sensor
● Faulty PCB

Check the connections of the sensor, the placement of the

sensor and also the cable condition. If all is good, measure the
resistance of the sensor using the Resistance curve table. Also
check the values using Info Enquiry Mode

E4 – T1 Fault – Indoor Ambient

E5 – T2 Fault – Indoor Coil
F1 – T4 Fault – Outdoor ambient
F2 – T3 Fault – Outdoor coil
F3 – T5 Fault – Compressor Discharge 13
E4/E5/F1/F2/F3 – Temperature sensor failure
Actual tables can be found in
the full service manual. For
the graph:

X axis – Temperature

Y axis - Resistance

T5

T1,T2,T3,T4

14
EC – Refrigerant Leak Detection
Error Code EC(DP)
Define initial evaporator coil
temperature T2 when the compressor
just starts running as Tcool.
Malfunction In the first 8 minutes after the
decision compressor starts up, if T2 ＜Tcool－2℃
conditions does not keep continuous 4 seconds,
and this situation happens 3 times, the
display area will show “EC” and AC will
turn off.
● Faulty T2 sensor
Faulty indoor PCB
Possible causes
●

● System problems, such as leakage

or blocking.

Most likely a refrigerant leak. Restart the system and check

the operating pressure. If all is good its most likely the indoor
coil sensor has been misplaced and is unable to sense the
change in temperature. If its in the correct position check the
resistance 15
F0 – Overcurrent Protection

Error Code F0
Malfunction An abnormal current rise is
decision detected by checking the specified
conditions current detection circuit.
● Power supply problems.
● System blockage
Possible causes ● Faulty PCB
● Wiring mistake
● Compressor malfunction

Test the actual current the unit is pulling. If the current

is fine and the error remains the outdoor pcb is at fault.
If the current is actually high check both the outdoor coil
for blockages and restricted airflow. Check the fan
rotation by hand. If the problem is displayed straight
after power up on standy mode replace the outdoor pcb

16
P0 – IPM Protection

Error Code P0(DP) P0(DB)

When the voltage signal that IPM send
Malfunction
to compressor drive chip is abnormal,
decision
the display LED will show “P0” and AC
conditions
will turn off.
● Wiring mistake
● IPM malfunction
Faulty outdoor fan motor
Possible causes
●

● Compressor malfunction
● Faulty outdoor PCB
● Surge

Check all wiring connections, especially where the jack plug

connections meet. Check IPM Continuity. Replace main pcb if
it is faulty. Check fan motor using E3 error method. Make
sure airflow and ventilation of the outdoor coil is good. Check
Compressor resistances. If all is good, change the main pcb.
Check the Reactor
17
IPM Continuity Check

Check the resistances

of:

P:U
P:V
P:W

18
IPM Continuity Check

Check the resistances

of:

N:U
N:V
N:W

19
 IPM Continuity Check – Continuity Ranges

Continuity Ranges using the Needle-type Needle-type Tester

ohm measurement of your Tester Normal Normal Resistance Value
Resistance Value Red Black
multi meter Black Red U ∞
N N V
U ∞ (Several MΩ)
P W
V (Several MΩ)
W

20
IPM Continuity Check – Continuity Ranges

You can also test the IPM using diode mode of your multi meter

Needle-type Tester Needle-type Tester

Normal Value Normal Value
Red Black Red Black
U U
P V Open-circuit N V 300-500
W W

Needle-type Tester Needle-type Tester

Normal Value Normal Value
Black Red Black Red
U U
P V 300-500 N V Open-circuit
W W 21
Compressor Check
Compressor check
Disconnect the compressor and check the resistance between U-V, V-W and U-W, and all 3 values should be equal.
If not, the compressor is faulty and should be replaced. Also check each winding to ground to make sure it hasn’t
been earthed. Any reading will indicate the compressor is faulty

Resistance Value Reference

Compressor ASN98D22U DA130M1C- DA200S2C- ATM115D1 DA108X1C- DA130S1C- DA150S1C- DA250S2C-
model EZ 31FZ 10MT UFZ 23EZ 20FZ 20FZ 30MT
U-V
1.57Ω 1.77Ω 0.57Ω 1.89Ω 1.1Ω 0.95Ω 0.95Ω 0.55Ω
V-W
(20℃) (20℃) (20℃) (20℃) (20℃) (20℃) (20℃) (20℃)
U-W 22
Reactor Check

Reactor check
Measure the resistance and voltage (to ground) of the reactor.
The normal resistance should be around 0~1Ω.

23
P1 – DC Voltage abnormal
Disconnect the unit with power
Check if the power supply is
Error Code P1(DP) P10/P11(DB) normal.
No supply and try to restart the unit
when power supply gets normal.
Malfunction An abnormal voltage rise or drop is
decision detected by checking the specified Yes

conditions voltage detection circuit.

Ch eck if all t he conn ect ions Correct the connections or replace
No
● Power supply problems. and wires are good? the wires.

Possible causes ● Faulty rectifier

● PCB faulty Yes

Power on and when the unit is in

The most likely cause is a drop in the supply voltage so standby, check if the voltage
between P and N is around DC
this is first thing to check. Check all mains power 310V or 340V or 380V? For different
Replace the IPM board if it is separate
connections. Check the DC voltage between P and N. If kinds of units, the voltage differs.
Consult with technical engineer to
No
with main PCB.

the voltage is incorrect the main pcb needs to be get definite value. Then start up the

changed
unit, measure the voltage between
P and N. Is it in 220V~400V?

Yes

Replace outdoor mainl PCB.

24
P1 – Voltage check

DC Voltage should be
310V/340V/380V in standby mode

25
P4 – Inverter Drive Error

Error Code P4
Malfunction An abnormal inverter compressor
decision drive signal is calculated by the
conditions detection circuit.
● Wiring mistake
● IPM malfunction
Faulty outdoor fan motor
Possible causes
●

● Compressor malfunction
● Faulty outdoor PCB
● Surge

Check the wiring between the compressor and the PCB.

Check the IPM Continuity. Check the airflow and Fan
motor and also Check Compressor.

P4 errors can also error on badly commissioned systems.

A lack of vacuum drying can cause a P4
26
Information Enquiry – How to enter

LED BUTTON SWING Switch the unit on, press the LED button 3
times in quick succession, now press the
swing button 3 times (even when the display
is off)

After 3 seconds the unit will enter Info Equiry

mode

We can access the system running

parameters using this method

27
Information Enquiry – Data available

Using the LED and swing buttons you can

cycle through the items in the table on the
right to help with commissioning data and/or
fault diagnosis

28
Troubleshooting Type A (230VAC)
P P
1. Check AC input FUSE
G G Rectifier

+
N N
L L
S -

Check AC voltage value

between L and N. If the
measured value is around
230V, then go to next step.
230 V
AC
Troubleshooting Type A (230VAC)
P
2. Check Rectifier’s AC input FUSE INDUCTOR NTC
G Rectifier

+
N N
L L
S -

Check Rectifier’s AC input

voltage value between L
and N. If the measured
value is around 230V, it
means the fuse , the

230
inductor and the ntc are ok,
V
then go to next step. AC
Troubleshooting Type A (230VAC)
P
3. Check Rectifier’s DC output FUSE INDUCTOR NTC
G Rectifier

+
N N
L L
S -

Check Rectifier’s DC
output voltage value
between + and -. If the
measured value is around
325V, it means the rectifier

325
is ok, then go to next step. V
DC
Troubleshooting Type A (230VAC)
P
4. Check PG Voltage FUSE INDUCTOR NTC
G
PFC
INDUCTOR Rectifier

+
N N
L L
S -

Check PG’s DC voltage

FRD
and it should higher than
300V, it means the cap, the
pfc inductor and the frd are
ok, then go to next step.

325 V
DC

CAP
Troubleshooting Type A (230VAC)
P
5. Check SMPS Voltage FUSE INDUCTOR NTC
G
PFC
INDUCTOR Rectifier

Check SMPS DC voltage +

and it supply 15VDC, N N
L L
12VDC and 5VDC. If 3
-
voltage is correct, it means S
the SMPS is ok, then may

FRD
be the MCU failure.

15 V
DC

15VDC 12VDC CAP 5VDC