AHA

MODULE 1

1. Your positive attitude impacts which of the following:

E. All of the above

2. The average human being has 60,000 thoughts per day and 80% of them are…

B. Negative

3. The following are all examples of positive self-talk except…

B. I do not look forward to the future

4. To build positivity on the inside, you must reprogram _ self-talk and generate _ messages.

B. Negative, positive

5. It is important to understand that no matter how many positive people you have around you there is
no more powerful influence than your_

A. Own thoughts

6. Being _ is not the same as choosing and creating positivity

B. Optimistic

7. Our emotional ups and downs are sometimes related to a _

B. Roller coaster

8. Jim Rohn, a self-made millionaire, life success coach, and philosopher once said: “You can’t hire
someone else to do your _ for you.”

C. Push ups

9. The _ you are facing right now do not impact your future nearly as much as the way you react to
them.

B. Challenges

10. When you choose a _ you will immediately start seeing the benefits with every person you meet and
in everything you do.

D. Positive Attitude

MODULE 2

1. Which of the following help you implement the character trait of RESPONSIBILITY?

E. All of the above

B. Win/win

3. Doing the right thing without being told is what according to the Character seminar?

A. Initiative

4. Which of the following are key character traits?

E. All of the above

5. What does character define?

E. All of the above

6. Like your attitude, a positive character is a _

C. Choice

7. What is the best policy according to the character seminar?

B. Honesty

8. Good character is shown in the following ways:

A. Doing what is right

9. In the character seminar, you were told to think of your character as a _

D. Compass

10. Someone who is motivated to learn something new every day is demonstrating which of the
following positive character traits?

A. Initiative

MODULE 3

1. When we educate ourselves, we become more _ centered, rather than _ centered.

B. other, self

2. When you demonstrate respect, you are acknowledging that you _ others.

D. Value

3. Diversity refers to which of the following:

E. All of the above

4. Once we understand and appreciate differences in others, we can do which of the following?

D. B and C
5. When we look at behavior, we determine or interpret what is happening through:

A. Our own filter

6. We trend to not see things as _ are, we tend to see things as _ are.

D. They, we

7. Workplaces and organizations that create and celebrate a diverse environment:

E. All of the above

8. All of the following are ways to identify our stereotypes except:

C. Show judgement

9. In the Diversity and Cultural Awareness seminar, the 21st Century is compared to which of the
following:

E. B and C

10. When we are classifying someone according to certain characteristics, what are we doing?

C. Stereotyping

MODULE 4

1. Interpersonal communication is connecting with your:

D. All of the above

2. Verbal communication makes up _ % of the communication process

C. 7%

3. Visual communication makes up _ % of the communication process

B. 55%

4. When you do not truly listen, you are putting up what?

A. Connection blockers

5. Communication is determined not by how well we _ things, but by how well we are _

C. Say, understood

6. Vocal communication makes up _ % of the communication process

D. 38%

7. We must first learn to _ and then second learn to _

B. Connect, communicate
8. According to the Interpersonal Communication seminar, businesses are hiring those who have what?

D. A and B

9. In most situations, we do not fail to communicate, we fail to _

C. Connect

10. All of the following are helpful tips for the vocal component except:

C. Never repeat the main idea

MODULE 5

1. Which of the following are considered good workplace manners?

E. All of the above

2. The following will help you dress for success except:

C. Ear buds

3. Appearance is the way you look, etiquette is the way you _

B. Act

4. Etiquette is known as a:

B. Code of behavior

5. Which of the following are positive tips for when you shake someone’s hand?

D. B and C

6. In order to make a friend you have to:

D. Be a friend

7. You don’t get a _ chance to make a _ impression

B. Second, first

8. The following are ways to improve your personal hygiene except:

B. Brush your teeth occasionally

9. Which of the following are ways to be mannerly?

E. All of the above

10. A first impression is formed in how many seconds?

D. 4
MODULE 6

1. When you are 100% responsible for how you choose to spend your time, you are _

C. Accounting for accountability

2. When you set goals, they should be which of the following:

B. Achievable

3. To be in the upper 20th of the population you have to do which of the following:

C. Show up on time and ready to work

4. Which of the following does not help you become a “master of your minutes?”

E. None of the above

5. Initiative is _

B. Action

6. When we say things like, “I forgot,” what are we doing?

C. Making excuses

7. _ means doing _ means achieving

C. Busy, productive

8. People that have good self-management skills are _

D. A and B

9. Which of the following will not help you become better at self-managing?

D. Making excuses

10. Managing time becomes even more difficult when we let it _

B. Control us

MODULE 7

1. What stage in the 4-step conflict solution plan is where new options are created and ideas are
gathered?

C. Share and listen

2. Dealing with team conflict is like:

A. Navigating a busy highway

C. Brainstorm

4. Which of the following is not part of the 4-step conflict solution plan?

B. Delete your opinion

5. One of the most important qualities of a great team player and future leader is:

B. Cooperation

6. There is no _ in team

D. I

7. Which of the following teams would succeed better than the others?

B. Everyone has different professions

8. Teamwork involves building which of the following?

E. All of the above

9. Examples of teams are all of the following except:

D. Dog sitting

10. Teamwork involves which of the following:

E. All of the above

MODULE 8

1. The more we are told _ to think, the less we ask: _

B. What, why

2. Which of the following best describe critical thinking?

E. All of the above

3. Which of the following are two of the five core skills of critical thinking?

D. A and B

4. Facts can be _ opinions _

C. Powers, cannot

5. The heart of evaluating bias, assumptions and perspective is:

C. Learning to accept other perspectives

D. Being close-minded

7. Which of the following statements are NOT true of Independent thinkers?

C. When something appears wrong or they don’t understand a situation, or they see a better way of
doing something, independent thinkers lack the confidence to voice their personal point of view and
therefore follow others opinions

8. Which of the following statements is false?

E. None of the above

9. When asking questions, in order to gather more detailed information, it is important to ask _

E. B and C

10. Critical thinking is a soft skill you can improve right away simply by practicing _

A. every day

MODULE 9

1. Work ethic is defined by which of the following:

A. The way you feel about the importance of work

2. _ and _ are the foundation of who we are as individuals

B. Morals and Values

3. Which one of the following is not a characteristics of a good work ethic?

E. None of the above

4. Which of the following is the foundation for a good work ethic?

C. Discipline

5. _ is all about jumpstarting your work ethic from the inside out

C. Self-motivation

6. Employees that go the extra mile by completing daily tasks to the best of the ability not matter how
hard the work is or how long it takes are:

A. Dedicated

7. _ employees are usually good leaders, and they excel at their work

A. Responsible
8. People that dress the part and act the part have the following work ethic:

D. Professionalism

9. Which of the following is a combination of honestly loyalty and reliability:

D. Integrity

10. Employees that follow a schedule, create a list, check off completed tasks and do not allow work to
pile up are known to be:

D. Disciplined

MODULE 10

1. Before you can lead others you, must what?

D. Lead and believe in yourself

2. Leadership in the seminar is referred to in what ways?

E. All of the above

3. You must first lead from the _ before you can lead from the _

B. Inside, outside

4. Which leadership you can be a Leader with a little or _ “I”

A. Big

5. Leaders are:

D. Made

6. Genuine Leadership is:

B. Leadership with the Little “I”

7. Who said, I suppose leadership at one time meant muscles, but today it means getting along with
people.

C. Ghandi

8. Which of the following are qualities of Leadership with a little “I”

E. A and C

9. In the course you were challenged to ask what questions?

E. All of the above

D. Leadership Legacy