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GCC PDF 1

The document discusses trends in India's Global Capability Center (GCC) market. It predicts that by 2030, the GCC market size will reach $120 billion and there will be over 2500 centers employing 5 million people. GCC roles are shifting from back-office functions like IT to front-office innovation roles using technologies like AI and ML. The future of GCCs is expected to focus on mid-size companies in industries like fintech and pharma.

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Madhuri Singh
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2K views7 pages

GCC PDF 1

The document discusses trends in India's Global Capability Center (GCC) market. It predicts that by 2030, the GCC market size will reach $120 billion and there will be over 2500 centers employing 5 million people. GCC roles are shifting from back-office functions like IT to front-office innovation roles using technologies like AI and ML. The future of GCCs is expected to focus on mid-size companies in industries like fintech and pharma.

Uploaded by

Madhuri Singh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
  • Introduction to Global Centers
  • Market Size Projection
  • Growth of GCC Centers
  • Employment Projections
  • Role Evolution of GCC
  • Industry Focus and Trends
  • Further Insights and Opportunities

FROM GLOBAL

CAPTIVE
CENTER
TO
GLOBAL
CAPABILITY
CENTER
INDIA GCC MARKET SIZE IS EXPECTED TO TREBLE TO
US$ 120 BILLION BY 2030

INDIA GLOBAL CAPABILITY CENTER (GCC) MARKET SIZE, US$ B

120

100

40

2022 2025 2030


NUMBER OF GCC ARE EXPECTED TO GROW UP TO 2500
CENTERS BY 2030

NUMBER OF GLOBAL CAPICITY CENTER (GCC) IN INDIA

3,750
3,255
2,700
2,500
2,100
1,600

2022 2025 2030


Companies (Unique) Centers
GCC EMPLOYEES ARE EXPECTED TO INCREASE BY MORE THAN
THREE TIMES TO 5 MILLION EMPLOYEES BY 2030 LEADING TO
BE A APPRECIABLE CONTRIBUTOR TO THE INDIA’S GDP

GLOBAL CAPACITY CENTER (GCC) IN INDIA, MILLION EMPLOYEES

2
1.5

2022 2025 2030


ROLE OF GCC HAS CHANGED TO AN INNOVATION HUB
FRONT-ENDING FUNCTIONS SUCH AS AI AND ML

PAST CURRENT FUTURE


TIMELINE (BEFORE 2020) (2022-2023) (2023 AND BEYOND)

ROLE BACK OFFICE MID-OFFICE FRONT OFFICE

INNOVATION HUB FUELLED BY


TREATMENT COST CENTER NON-CORE OPS INCUBATORS AND
ACCELERATORS

REASON TECHNO-COMMERCIAL INNOVATION AND


SETTING UP COST ARBITRAGE TALENT IDEATION
GCC
SUPPLY CHAIN ARTIFICIAL
FUNCTIONS BACK-END IT INTELLIGENCE/MACHINE
CUSTOMER SUPPORT SALES
HUMAN RESOURCE LEARNING
FINANCE ROBOTIC PROCESS AUTOMATION
R&D
MOBILITY
DIGITAL
NEW AGE GCC WILL BE DOMINANT IN THE MID-SIZE
FINTECH AND PHARMA INDUSTRY

PAST CURRENT FUTURE


(BEFORE 2020) (2022-2023) (2023 AND BEYOND)

SIZE GLOBAL LARGE GLOBAL LARGE GLOBAL MID-SIZE


MNC MNC
US: 65% US: 55-60%
SOURCE/ORIGIN >90% FROM US
EU: 35% EU: 40-45%

DESTINATON/ BENGALURU AND CHENNAI, PUNE TIER 2 AND 3


LOCATION HYDERABAD AND GURGAON CITIES
INDIVIDUAL MULTIPLE HUB-SPOKE
MODEL CENTERS CENTERS MODEL
BFSI BFSI, BIG TECH FINTECH, PHARMA
INDUSTRY COMPANIES, PHARMA,
BIG 4
OPERATING BUILD-OPERATE- SELLING GCC TO GREENFIELD
MODEL TRANSFER MODEL IT/TECH COMPANIES ROUTE
NUMBER OF 20-50K 10-20K 1K-5K
SEATS PER CENTER
DISCOVER MORE INSIGHTS...
OPPORTUNITY FOR INDIA GCC

CHANGE IN SCOPE AND SCALE OF WORK AT INDIA GCC

ROLE OF TECHNOLOGY AND EVOLVING GCCS IN SHAPING UP THE BUSINESS


PRIORITIES

HOW GCC ARE HELPING COMPANIES REDUCE LEGAL SPENDING TO FUND


DIGITALIZING

REASONS FOR ACCELERATING PACE OF GCC GROWTH

CHALLENGES FACED BY INDIAN GCCS

LIST OF KEY GCC

NO. OF GCC PER COMPANY

FOCUS AREA

KEY DECISION MAKERS

REQUEST FULL REPORT


info@[Link]
+1 (323)-544-5743

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