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Report on the Feasibility Study of E-Commerce Website Development for the

Cooperative Store at College of Science and Technology

Conference Paper · March 2018

DOI: 10.1109/ICCTCT.2018.8551178

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 Proceeding of 2018 IEEE International Conference on Current Trends toward Converging Technologies, Coimbatore, India

Report on the Feasibility Study of E-Commerce

Website Development for the Cooperative Store
at College of Science and Technology.
Jigme Wangmo, Tshering Lhamo,
Department of Information Technology, Department of Information Technology,
College of Science and Technology, College of Science and Technology,
Phuntsholing: Bhutan Phuntsholing: Bhutan
jigmew68@[Link], tsheringlhamotl@[Link],

Sangay Tenzin, Tsheten Dorji

Department of Information Technology, Department of Information Technology,
College of Science and Technology, College of Science and Technology,
Phuntsholing: Bhutan Phuntsholing: Bhutan
sangyel99@[Link], [Link]@[Link]

Abstract—New emerging technology has led to Happiness Education(GNHE) club as one of its services
astounding inventions. One such invention on trend is to the people residing within the campus. The store was
online shopping which is a type of ecommerce opened in 2014 under the initiative of former club
technology. This innovation dates to 1991 after the coordinator Mr. Tshering. The club mainly works for the
first server and browser, World Wide Web by Tim happiness and well-being of the students. Therefore, the
Berners-Lee in 1990, was opened for commercial use. purpose of opening a store is to sell items at a minimum
Then started many online shopping sites typically possible cost. This way the student does not have to travel
Amazon, eBay and Alibaba. This has influenced many towards town just to buy few books and some edibles. It
customers to shop online thus, leaving the mundane helps them to save money as well as time hugely. The
way of visiting a store. Most importantly, it is much shop is operated by few members of the club and gives
needed for the cooperative store and college to start them opportunity to know about retailing and gains
having an independent e-commerce site so that experience too.
everyone can adapt the trending technology.
Currently, everything is maintained manually including
The main goal of this paper is to study the feasibility of the records on the stock, items sold and expenses. It is
developing e-commerce web portal for the college sometimes tiresome and time consuming to write
store. It only discusses how the hectic man work can everything in a register. Residents must go physically to
be reduced and eased with the upcoming online the shop to buy things and sometimes it gets closed or
service. It highlights the significance of popular remain out of stock. The store timing also changes very
ecommerce technology in reducing the human effort in frequently and every time the concerned person needs to
shopping stores. To determine the attainability, online circulate emails regarding time. However, students hardly
survey is carried out by circulating through college check emails and remain uninformed. In addition, they
email service.107 people responded to the survey face issues with students not turning up to pay credits on
questionnaires of which majority are the students and time. Therefore, considering all the afore mentioned
few college staffs. The data collected is analyzed and problems and most importantly being one of the finest
the result shows a need for a website for the store technical college in the country, it is high time now to
which also facilitates online shopping. This paper advance with trending technology and introduce an
clearly elaborates how an e-commerce web portal can independent e-commerce site. This motivated the team to
be beneficial to everyone residing in college. come up with this idea to develop a web portal for the
store so it brings convenience to everyone using the
Keywords—Ecommerce, Web based application, service. As stated in the article [1], ecommerce has been a
Online Shopping, Grocery Store, Electronic Store. convenient mode of shopping by reducing human effort
and saving time comparing to the traditional commerce
[Link] store.

College of Science and Technology’s(CST) cooperative The next section presents the literature review which
store was introduced in the college by Gross National describes the importance of web portal for a store.

978-1-5386-3702-9/18/$31.00 © 2018 IEEE 1

 Proceeding of 2018 IEEE International Conference on Current Trends toward Converging Technologies, Coimbatore, India

Followed by survey methodology. Then a section which years, emerging e-commerce is approved and used in
describes the analysis of the data collected. The last business paradigm [4]. Consequently, must get along with
section discusses the conclusion and future tasks. the fast-growing tech world. A good seller is constantly
subjected to change in order to satisfy the customer in a
[Link] REVIEW better way [6]. Therefore, the college store also needs to
be taken to next level to serve the campus resident at the
With astonishing surges in technology, everything around best possible ways as it can. One way to achieve this is by
us is being computerized. Starting from the well-advanced developing its online version.
country to small developing country like Bhutan. The
country has 34 online Government to Business Service [Link] METHODOLOGY
launched “to improve public service delivery by reducing
waiting time and streamlining procedures.” [2] According to [7], there are two types of survey, according
assimilated into online G2C (Government to Citizen) to instrumentation and according to span of time. Out of
service. which according to instrumentation method is being
followed which includes questionnaire or an interview.
Besides, e-commerce technology has become drastically The data is collected through online questionnaires. The
popular. Ecommerce became possible only in 1991 when questionnaires consisted of mixture of open ended, closed
the Internet was opened to commercial use [3]. Initially ended and Likert scale questions grouped into three
the term ecommerce was referred only to the electronic sections. The first section questions are about the current
process of executing commercial transaction. But later it situation in Cooperative Store. The second section
was defined as buying goods and services online through questions are to be answered only by the store staffs. The
secure payment and connection. Online shopping is one of last section questions are about the web portal for the
its form. The main purpose of an ecommerce website is to store. The questionnaires are circulated through student
sell products and provide services online [4]. One can do mail and to the college staffs. The response received is
shopping in spare time and in one’s pajamas within a analyzed using chart and graph analysis. The objective of
fraction of time [3]. the survey is to find out the issues faced in the store and to
introduce an ecommerce web portal to overcome those
The very alone e-commerce site with cult followers, stated problems in the survey response. Hence, stating the
Amazon and eBay has taken internet by storm since 1995. importance of an e-commerce website.
It has abetted numerous manufacturers and exporters to
bundle their products across the world. It presents [Link] ANALYSIS
customers with ample of store choices along with
competitive prices. Alibaba and AliExpress are other two Respondent: Customers
popular online shopping sites and then followed by many The first section of the questionnaire contains the
other sites. E-commerce has various benefits to account questions about the current situation in availing the
for its tremendous emergence. Customers don’t have to services of Cooperative Store at CST.
depend on the store timing and its location, they can
ubiquitously purchase the products and avail the services
online [5]. They just have to type in the details of the
required products. The study also stated that generally,
customers felt convenient to shop online. Online shopping
provides a platform for a customer to navigate through
infinite possibilities and offers products that are not
available in the store [4].

According to [5], trust and security was the main factor

that demotivated people in adapting online shopping.
Despite this fact majority of them preferred to shop online
based on the survey conducted. As well as more than half
of the respondents felt that online shopping saved time for Fig. 1: Designation of the respondents.
not having to leave the place and look for items
personally. Conversely, the study by [4] mentioned that Fig. 1 shows that out of one hundred and seven
not everyone would like to buy items and services online. respondents, 92% are students currently studying at the
Also, some would still prefer to go to store physically. college and 6% are recent pass outs. 2% of them are
Certainly, the project-Cooperative Store Management college staffs.
System- would benefit the students and resident in the
campus. In account for growing technology in recent

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 Proceeding of 2018 IEEE International Conference on Current Trends toward Converging Technologies, Coimbatore, India

Fig. 2: Responses to the Question, “Do you go to Fig. 5: Problems faced by the customers regarding store.
Cooperative Store?”
Fig. 5 shows that 29.90% came across unavailability of
Fig. 2 illustrates that all (100%) the respondents go to the items and for 17.75% the store remained close. Whereas
Cooperative Store. 46.72% of them has faced both the problems. Standing in
queue for printing, more number of customers during
peak hours, not opening the store on time sometime and
less number of salesmen resulted in time consuming.
These are some of the issues raised by the respondents
along with the provided options. Therefore, the web portal
is needed but not all of these problems can be solved with
an online service. Problems like staying in queue for
printing and not opening the store on time is the matters
which needs to be looked after by the club members.

Fig. 3: Customers visit to the Cooperative Store.

It is clearly shown in Fig. 3, that majority of the

respondent go to store when required. While few prefer to
go once a week, once a month and some every day.

Fig. 6: Responses to the Statement,” The Cooperative

Store is serving my purpose.”

Fig. 6 shows that 65.42% of respondent agreed that the

cooperative store is serving their purpose. 11.21% of them
strongly agree while 21.49% feel neutral and few
disagree. This report doesn’t present they disagree rather
discusses the significant of developing a web portal for
Fig. 4: Responses to the Question,” Did you ever face the store. Generally, the establishment of store in the
problem during your visit?” campus has served its purpose. Using a web portal can get
it done in full swing.
Fig. 4 depicts that 73.10% faced problems with their visit
to the store. 25% of them didn’t face any problems while Fig. 7 indicates that 68.22% rushed in an emergency and
1.8% faced problem sometimes. The following Fig. 5 8.41% did not have to rush. Whereas 22.42% had to rush
states some of the problems. Being a customer sometimes, sometimes.
some encountered problems are provided as an option to
the question. The question was both closed ended and
open ended. We knew that the probability of selecting
those problems would be high

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 Proceeding of 2018 IEEE International Conference on Current Trends toward Converging Technologies, Coimbatore, India

goes to shops nearby or to the market in town. With the

help of web portal, they would be able to contact the
salesman directly from the contact details and need not
have to rely on others.

Respondent: Store Staff

The second sets of questions are asked only to the
salesmen of the store. It comprises of three questions and
thirteen of them responded.

Fig. 7: Responses to the Question, “Did you ever had to

rush in an emergency to avail services?”

Fig. 8 shows that 47.66% felt that the store’s timing was
convenient, 45.79% felt that the timing was not
convenient and 1.86% felt not always. While for some it
would have been helpful if the store was opened more
frequently. For few of them it was convenient unless
urgent. Some suggested if the store can be opened two
times a day, after lunch and after dinner.
Fig. 10: Types of Customers visiting store.

Fig. 10 shows that 92.3% of the customer are students,

46.15% are college staff and 23.07% are resident
particularly those family members of college staff and
7.69% are nonresident who visits randomly for any work.


Fig. 8: Convenience of Store Timing.

These are some of the points that need to be discussed

among the club members. This report highlights how
some problems mentioned here can be minimized or
solved with the introduction of an online website.
Fig. 11 Methods of recording sales.

Fig. 11 illustrates that 86% of the staff maintain the

records manually in book and 14% of them collect the
bills of the purchased items. Not all the customers are able
to pay the cash immediately, so they purchase items on
credit.

Fig. 9: Modes of availing Store service in an emergency.

Fig. 9 illustrates that 34% directly calls salesmen and 66%

prefer asking friends to contact salesman. Few of them

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 Proceeding of 2018 IEEE International Conference on Current Trends toward Converging Technologies, Coimbatore, India

Fig. 12: Method of recording credits. Fig. 14: Frequency of online shopping.

Fig. 14 shows that about 80.37% of them shop online

when required. 0.93% shops once a week, 6.54% shops
once a month and 4.67% never tried online shopping
though few of them knows about it. Since more number of
customers are involved in online shopping, it is conceived
that the college store also needs to transform as online
store.

Fig. 12 shows that they manually record all credits in the

book. Some shared that though they are not advised to
give credit, they still maintain separate credit book for
future references.

Introducing the Web Portal

This section is about questions on online web portal.
Online shopping has impact on the student of CST. Some Fig. 15: Recommendation for an E-commerce website for
of them are already fascinated to shop online. the store.

Fig. 15 illustrates that 83% recommends having e-

commerce website for the Cooperative Store. This
motivated the team to progress with development part of
the project. Only 7% of them are against the idea and 10%
feels that it is not important to have an e-store. Many of
the online services are required for this project as it is
only for a small range of users.

Fig. 13: Responses to the Question, "Are you familiar

with online shopping?”

Fig. 13 represents that 88% of them are familiar with

online shopping and 12% are not aware of it. Online
shopping has always been exciting specially during the
offer where products are much cheaper. Some of the
leisure hours are spent on online shopping. Fig. 16: Online Services to be incorporated.

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 Proceeding of 2018 IEEE International Conference on Current Trends toward Converging Technologies, Coimbatore, India

Fig. 16 indicates the online services that the customer credits manually. With an online store, they can check the
wants to be incorporated into the web portal. More than availability of items before visiting the store and know the
half of the respondents prefer services like viewing items store timings. All the record keepings are done in the
available, making orders, viewing store schedule and system. They can directly contact the concerned person
viewing profiles which include purchases and credit for any service through the given contact details. They
details respectively. Very few of them suggested online can make orders and purchase it anytime. They can also
payment and delivery services. view their purchase and credit details. This way it saves
their time for any other activities.
Fig. 17 shows a sum of 91.58% agreed that an e-
commerce website is or can be helpful or time saving As of now, only few of the customers recommended
when they have tight schedules. During exam time, it online payment and delivery services. Therefore, it will be
becomes difficult to get the service as the salesmen also added in the future versions. Online shopping has evolved
have to prepare for the exam and the store is open to few as a fascinating mode of business across the globe. The
hours. Whereas 7.47% are neutral, 0.93% disagrees to the online business plays major role in the global economy
statement but none of them strongly disagree. So, the and should continue in the future [5].
introduction of ecommerce website would be very
convenient and beneficial. ACKNOWLEDGMENT

Authors of this study would like to extend heartfelt

gratitude to all the respondents who took time to respond
to the survey questionnaires and for giving constructive
suggestions.

Finally, our immense gratitude to the College of Science

and Technology for supporting financially and for the
endless guidance.

REFERENCES

[1]. CreativeWorld9, "Abstract on E-commerce," 2010.

Fig. 17: Responses to the Statement, “An e-commerce [Online]Available:
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[2]. TheBhutaneese, "34 ONLINE GOVERNMENT TO
[Link] BUSINESS SERVICES LAUNCHED," 9 September
2016.[Online]Available:[Link]
government-to-business-services-launched/
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[3]. Ecommerce-Land,"Historyof
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its establishment, survey results strongly reveals that an [Link]/history_ecommerce.html
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their time and ease the current hustle they are going System," 2017.
through. Moreover, the customers also like to shop online [5]. A. T. S. u. R. J. Sajjad Nazir, "How Online Shopping Is
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IJCSI International Journel of Computer Science Issues,
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[6]. M. Kumar.S, "Status and Scoope of Online Shopping:
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An Interactive Analysis through Literature Review,"
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