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Ashdown Museum Visitor Satisfaction

The document summarizes visitor statistics for Ashdown Museum before and after refurbishment. It shows that the total number of visitors increased from 74,000 to 92,000 after refurbishment. Surveys also found higher levels of visitor satisfaction, with the percentage of very satisfied visitors rising from 15% to 35% and satisfied visitors increasing from 30% to 40%, while the percentage of dissatisfied visitors dropped from 25% to 10%.

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Thúy Ngân
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683 views1 page

Ashdown Museum Visitor Satisfaction

The document summarizes visitor statistics for Ashdown Museum before and after refurbishment. It shows that the total number of visitors increased from 74,000 to 92,000 after refurbishment. Surveys also found higher levels of visitor satisfaction, with the percentage of very satisfied visitors rising from 15% to 35% and satisfied visitors increasing from 30% to 40%, while the percentage of dissatisfied visitors dropped from 25% to 10%.

Uploaded by

Thúy Ngân
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Thúy Ngân - CAMBRIDGE 11 – TEST 4 – TASK 1

Whilst the table indicates how many visitors to Ashdown Museum, the
two pie charts illustrate the result of surveys of visitor satisfaction.
As can be seen, the total number of visitors to Ashdown Museum saw a
significant increase after refurbishment. The satisfaction levels
improved in positive ways.

The total quantity of tourists to Ashdown Museum before


refurbishment had been 18,000 lower than it was after refurbishment
(74,000 and 92,000 respectively)

In terms of the results of the surveys, there was a considerable rise in


the percentage of visitors who were very satisfied (from 15% to 35%).
In the same vein, the figure for satisfied visitors before
refurbishment was dramatical high (at 30%). After refurbishment, the
percentage climbed and took the highest data (about 40%). On the
contrary, the portion of visitors that were dissatisfied witnessed a
sharp decrease (by 25%). The proportion of people who felt very
dissatisfied before refurbishment was half as high as that after
refurbishment (from 10% to 5%). Especially, the percentage of people
that had no response remained unchanged at 5%.

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