The Five Performance Objectives
OBJECTIVE ACTION: INTERNAL TO BUSINESS EXTERNAL TO ACTUAL OBJECTIVE BENEFIT INTERNAL EXTERNAL INTERNAL EXTERNAL
DOING BUSINESS ADVANTAGES ADVANTAGES DISADVANTAGES DISADVANTAGES
THINGS...
QUALITY RIGHT No mistakes/errors Satisfy customer by Provide Products/Services + Dependability + Perception Confusion Bad Reputation
providing error-free appropriate produced on -Costs + Likelihood Irritation Major influence on
goods & services. resources capable specification. customer will Wasted resources customer
of achieving Less recycling & return & money satisfaction or
product wasted efforts in dissatisfaction
specification as the process.
well as error-free
processes.
SPEED FAST Reduce time it takes Increase availability Achieve minimum Short customer (-) Inventory Enhances Larger items take time
between customer of our G/S to our Throughput Time waiting times. Risk operations to move through the
asking for G/S & them customers (Tt) to achieve Low In-process Shorter forecast offering to process; therefore the
receiving it. sufficient output to Inventory (WIP) times customers. higher the Inventory
Cut down on our process match customer Faster receipt of
time, Internally. demand. item by
customer;
quicker they buy
& pay.
DEPENDABILITY ON TIME Make sure produce G/S Make sure we Provision of On time delivery Saves time & Valued by most Internal customers Expediting urgent
DELIVER ON on time. deliver G/S to dependable G/S money. customers. judge each other’s orders increases
YOUR customers on time process resources Less disruptions & Gives stability. Overtime can performance & costs.
PROMISES or earlier. & reliable process rescheduling within override other reliability of other
output time & the process. objectives. processes.
resources.
FLEXIBILTY BEING ABLE TO Able to change/vary the Offer range G/S. Provide resources To be able to cope Speeds up Customer ever- Confusion Unable to meet its
CHANGE WHAT operations activities in Be able to change with an with unexpected response. changing Irritation ever-changing
WE DO order to cope with enough & fast appropriate range events. Saves time. demand patterns Disrupted standard customer & market
unexpected enough to meet our of capabilities. To be able to accommodated; processes. requirements.
circumstances or give customer’s needs. To be able to make process a wide stress free & cost
customers individual changes easily range G/S. free.
attention. within a process. To have low
costs/fast volume.
Low cost/fast G/S
change.
COST CHEAPLY, Produce G/S @ a cost Bring G/S to our Sufficient capacity Low Processing; + Productivity Final G/S in Doing this cost- Cheaper cost
WHILE STILL which enables them to customers that are to meet demand. Resource; Inventory + Profits market cheaper effectively does not sometimes
ALLOWING be priced competitively priced per the Eliminates process Costs Low costs than imply doing this perceived as
ADEQUATE in the market. market demand, waste. universally competitors, poorly. poorly value of
PROFIT FOR while @ the same e.g. Delays, errors, attractive offered to G/S.
THE BUSINESS time providing good excess capacity objective. customers.
value to the
customer.
