MABALACAT CITY COLLEGE

MABALACAT CITY COLLEGE

Rizal St., Barangay Dolores, Mabalacat City, Pampanga
Institute of Business and Computing Education
Academic Year 2022 – 2023

PRACTICUM REPORT

Training Experience in

CARGOHAUS, INC.
7550 CargoHaus Bldg., A. Bonifacio Avenue, Clark International Airport Complex
Freeport Zone, Clarkfield Pampanga

August 14 to September 12, 2023

In Partial Fulfillment of the Course Requirements in

Practicum / On-the-Job Training (OJT)

For the Degree

Bachelor of Science in Customs Administration (BSCA)

Submitted by:
Sofia A. Sanchez

Submitted to:
Mr. Vince S. Capil, LCB

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APPROVAL SHEET

This journal entitled “Practicum Report: Training Experience in Cargohaus, Inc.

(CHI)” prepared and submitted by Sofia A. Sanchez, in partial fulfillment of the
requirements for the degree Bachelor of Science in Customs Administration has been
examined for acceptance and approval.

Approved by the Committee with a grade of ____%.

Accepted and approved in partial fulfillment of the requirements for the degree Bachelor of
Science in Customs Administration.

COMMITTEE

Vince S. Capil, LCB

Practicum Coordinator

Josephine C. Evangelista, Ph. D.

Dean, Institute of Business and Computing Education

Michelle Aguilar Ong, DPA.

VP for Academic Affairs

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CERTIFICATION

This is to certify that the journal entitled “Practicum Report: Training

Experience in Cargohaus, Inc. (CHI)” prepared and submitted by Sofia A. Sanchez,
was edited and corrected the grammar, spelling, punctuation, sentence, structure, and
phrasing.

Gian Carlo M. Pangilinan, LPT

Grammarian/English Editor

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ACKNOWLEDGEMENT

I am deeply grateful to the many individuals who have helped me succeed in my On-
the-Job Training (OJT) experience. Their guidance has been invaluable, enabling me to
develop both my professional and personal skills. I am also humbled by their unwavering
support and encouragement, which have given me the confidence to step outside of my
comfort zone and grow as a professional. I am truly fortunate to have had such a supportive
and enriching OJT experience.

First and foremost, I would like to express my sincere gratitude to Mabalacat City
College (MCC), the institution that has been the foundation of my educational journey.
MCC has played a vital role in shaping my academic and practical growth by providing me
with the opportunity to undergo my On-the-Job Training (OJT) experience. To our esteemed
Dean, Dr. Josephine C. Evangelista, I want to express my heartfelt thanks. Her messages and
encouragement has provided us with the necessary guidance and motivation to navigate this
learning journey. I would also like to extend my appreciation to Mr. Vince S. Capil, LCB,
and Ms. Hazel Joy K. Talinio, LCB, for their invaluable support as our practicum
coordinators. Their mentorship, expertise, and unwavering support have been instrumental
in helping us thrive throughout our OJT journey. Their dedication to our professional
development is truly appreciated, and I am deeply thankful for their support.

Moreover, I'd like to extend my deep respect and gratitude to Cargohaus

Incorporated (CHI) for providing me with an invaluable learning opportunity throughout the
150-hour internship program, which was essential in meeting my academic requirements. I
want to express my appreciation to CHI's Director, Sir Darwin F. Malinit, and CHI’s Admin,
Mrs. Sienna Fae Romero, for warmly welcoming us into their company. Your support holds
significant meaning for us, as it allowed us to acquire practical knowledge and skills.

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I also wish to acknowledge and thank the individuals who played a Important role in
training and guiding me during this journey, as without them, the successful completion of
my OJT would not have been possible. Special appreciation to Mrs. Angelica Mañalac-
Catap and Mr. Bhiel John N. Esguerra, Cashier and customer service in the Operation
Department. They were patient and really helped us make the most of our internship. I
would also like to express my gratitude to Mr. Lenie Santos, Senior Supervisor, Mr. Lemuel
Ang, Supervisor, and Mr. Ernie Ortiz, Supervisor, for generously sharing their knowledge,
experiences, and life lessons with us. Additionally, my appreciation extends to all the staff
members of CHI for their warm welcome, caring attitude, and dedication to our safety
throughout our time with the company.

Additionally, I would like to express my sincere gratitude to my family for their

never ending support and encouragement throughout my internship. Their love and belief in
me have given me the strength to persevere and achieve my goals. I am especially grateful to
my parents for always being there for me, no matter what. Their guidance and advice have
been invaluable to me throughout my academic and professional journey. I am also grateful
to my siblings for their support and encouragement. I am truly blessed to have such a
supportive and loving family.

Above all, I'd like to thank God for his guiding presence, whose unwavering support
and blessings have been a source of strength during my internship experience. Lastly, I want
to commend myself for the determination and dedication I've exhibited during this
experience, which has allowed me to learn, grow, and successfully complete my practicum.

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TABLE OF CONTENTS
Title Page . . . . . . . . . 1
Approval Sheet . . . . . . . . 2
Certification . . . . . . . . . 3
Acknowledgement . . . . . . . . 4
Table of Contents . . . . . . . . 6
I. Introduction . . . . . . . . 8
I.1. Vision . . . . . . . . 9
I.2. Mission . . . . . . . 9
I.3. Objectives of the Company . . . . . 9
I.4. Logo of the Company . . . . . . 10
I.5. Location Map . . . . . . . 10
I.6. Background of the Company . . . . . 11
I.7. Organization Structure . . . . . 12
I.8. Services / Product Offer . . . . . 13
II. Content
II.1. Summary of Weekly Activities . . . . 15
2.1.1. First Week . . . . . . 15
2.1.2. Second Week . . . . . . 17
2.1.3. Third Week . . . . . . 18
2.1.4. Fourth Week . . . . . . 20
II.2. Strength . . . . . . . 21
II.3. Weaknesses . . . . . . . 22
II.4. Agency Problems
a. As Perceived by the Agency . . . . 23
b. As Perceived by the Trainees . . . . 23
III. Summary/Conclusion
III.1. Application of Theories . . . . . 25
III.2. Observations and Concerns . . . . . 26
IV. Recommendation
IV.1. Overall Suggestions/Comments . . . . 27

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V. Appendices

Appendix A - Company Facilities . . . . . 29

Appendix B – Photos During the OJT . . . . 30

Appendix C – OJT Requirements . . . . . 37

a. Endorsement Letter . . . . . 37
b. Application Letter . . . . . . 38
c. Memorandum of Agreement . . . . 39
d. Waivers . . . . . . . 47
e. DOLE Form . . . . . . 50
f. Insurance . . . . . . . 51
g. Health Certification . . . . . 52
h. Birth Certification . . . . . 53
i. Certification of Completion . . . . 54
j. Evaluation Form . . . . . . 55
k. Daily Time Record . . . . . 56
l. Curriculum Vitae of Grammarian . . . . 58
m. Curriculum Vitae . . . . . . 59

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I. INTRODUCTION

CARGOHAUS, Inc. is a remarkable service provider in the public sector,

specializing in customs bonded warehousing and logistics. From my perspective, their
primary goal is to excel in these services by consistently delivering high-quality service,
prioritizing occupational health and safety, and demonstrating a strong commitment to
environmental preservation. One noteworthy initiative that caught my attention is their
dedication to environmental stewardship at Cargohaus Clark Warehouse, where they've set a
commendable example for reducing carbon footprints. This facility is powered by 264 solar
panels, allowing it to generate its own solar energy to meet its electricity needs.

Today, I consider Cargohaus-Clark to be the most cutting-edge cargo warehouse

facility in Central and Northern Luzon. It boasts an impressive capacity to handle up to
5,000 tons of air cargo simultaneously, and its strategic location just 150 meters from the
runway at Clark International Airport ensures the efficient transfer of cargo between aircraft
and the warehouse.

Another remarkable aspect is that they've been the exclusive warehousing provider
for Federal Express for an impressive 18 years now. In addition, they've been the trusted
cargo handling partner for Cebu Pacific Air, Inc. since September 2004, managing their
Inbound, Outbound, and Transshipment operations. From my perspective, these
accomplishments speak volumes about the excellence of CARGOHAUS, Inc. in the field of
logistics and warehousing.

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1.1. VISION

 To be the best local cargo and logistics facility.

1.2. MISSION
 Committed to establishing, developing, servicing and leading business undertakings
in the warehousing industry for the further development of the Philippines.

1.3. OBJECTIVES OF THE COMPANY

The following are the objectives of the company;
 Comply with all relevant regulatory, customer and other requirements pertaining to
the quality of service, the protection of the environment and promotion of
occupational health and safety of the employees and other stakeholders.
 As we maintain our financial stability, we shall meet our primary quality objectives
which include the timely, accurate and complete processing of cargo receipts and
releases.
 Continually improve the effectiveness of our integrated management system that
will reinforce our mission to aggressively and effectively promote customer
satisfaction, prevent injury & health hazard to employees, customer and other
interested parties and promote programs and activities that will ensure preservation
of the environment.

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1.4 LOGO OF THE ORGANIZATION

1.5 LOCATION MAP

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1.6 BACKGROUND OF THE COMPANY

CARGOHAUS, Inc., formerly known as U-WAREHOUSE, Inc., was established

and incorporated on October 11, 1988. Construction of its facility commenced shortly
thereafter, with an inauguration held on February 21, 1992.

On April 1, 1992, CARGOHAUS was designated as Customs Bonded Warehouse

No. 125 under NAIA Customs Memorandum No. 09-92. Cargohaus, Inc. (CHI) holds the
distinction of being the first Customs Bonded Warehouse Company in the Philippines to
achieve prestigious certifications including ISO 9001-2004, Environment Management
System (ISO 14001-2004), and Occupational Health and Safety Management System
(OHSAS 18001-2007).

CARGOHAUS has strategically positioned modern facilities within the airport

complexes of several international airports in the country, including Clark, Cebu, and
Davao. Additionally, they have established satellite offices in locations such as Tacloban,
Tagbilaran, Kalibo, Puerto Princesa, and Cagayan De Oro.

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1.7 ORGANIZATIONAL STRUCTURE

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1.8 SERVICES / PRODUCT OFFER:

Cargohaus goes beyond storage. We offer a wide array of services tailor-made to the
handling and storage needs of our client shipment:
1. Cold Storage
 Has a total area of 345 square meter
 2 chambers — Convertible Freezer Chillers, Operating Temp -20t to + 30C
 2 chambers — Chillers, Operating Temp.: OOC to + 50C
 Cool Room, Operating Temp.: 180C - 250C

2. Communication System
 Electronic digital PABX multi-tenant communication system
 30 Direct Inward Dialling Facility (DID)
 52 Trunk lines
 400 Local lines

3. Generator Set
 2 sets (520 & 280 Kw) "Caterpillar" Diesel Generator

4. Warehouse Management System

 In 2009, Cargohaus implemented its new Warehouse Management System provided
by INFOR Global Solutions.
 We are the first transit facility to comply with the new e2M System among all the
other Customs bonded warehouses located at the Ninoy Aquino International Airport
(NAIA) Complex.

5. Online Tracking System

 Available updates on the status of your cargo anywhere and anytime through our
company website by simply entering your House Airway Bill (HAWB) or Master
Airway Bill (MAWB) number, to track your shipment.

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6. Online Billing Estimation System

 Get an estimate billing computation in just one click anytime through our company
website ([Link])

7. Multi-racking System / Bulk area

 Dangerous Goods — 30 Pallet Positions
 Regular Cargoes — 532 Pallet Positions
 High Value Cage
 Bulk Storage Area - 310 sqm.

8. Area for Acceptance and Build-up of Outbound Shipments

 The ground floor warehouse has an area of 1600 square meters, with
 960 square meters for Export Area

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II. CONTENT

2.1 SUMMARY OF WEEKLY ACTIVITIES

2.1.1 First Week

On my first day of the internship, our training commenced promptly at 8 am, led by
Mam Angel. She introduced us to DTR cards and explained how to use the bundy clock to
log our work hours. Mam Angel also outlined the various tasks we'd be handling during the
internship, including air waybill releases, inventory management, phone inquiries, and
communicating with consignees. Later, Sir Lemuel guided us through a comprehensive
company tour, emphasizing the warehouse where different cargo was stored and the various
operations happening within. In the afternoon, we focused on air waybill releases, and when
our workload eased around 4 pm, Sir Bhiel showed us around again, introducing us to
warehouse personnel and showcasing specialized storage areas like the Cool and Cold rooms
for perishable goods. He also taught us inventory procedures and assigned us to inventory a
single shipment from PAL (Philippine Airlines), verifying airway bill details against
shipment information. We concluded the day by contacting a consignee to inform them that
their cargo was ready for pickup, marking the completion of our first day as interns.

On the second day of the internship, we explore the necessary documents for cargo
release, learning about different entry types such as transhipment, informal, and formal
entry, each with its own set of requirements such as the Statement of Settlement in Duties
and Taxes, BOC Single Administrative Document, Manual Billing, MAWB, HAWB, and
ID/Authorization Letter. Additionally, because of the VAT exemption, transhipment entry
requires a Certificate of Registration and Tax Exemption, informal entry requires a gatepass,
and formal entry requires a manifest. We did an inventory in the import area under the
supervision of Sir Bhiel. Sir Aris afterwards explained how to use and input data into the
CargoHaus WAMS system. We were stationed in the office in the afternoon, assisting
clients and handling AWB releases. At 4:00 PM, Sir Ernie, the Operation Supervisor,
arrived to offer

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further orientation on rules and regulations,
leading a tour through the warehouse, explaining various areas, materials, and equipment.
He said he'd teach us how to compute the storage fee tomorrow, followed by a quiz. Our
second day as interns came to an end with it.

On our third day of the internship, our first task was to conduct an inventory check,
during which we identified four shipments in the import area that were missing from the
inventory report. We promptly reported this to Sir Bhiel, and the issue was later resolved.
After the inventory check, we returned to the office, where Sir Ernie provided a tutorial on
calculating storage fees. Unfortunately, none of us were able to correctly answer the quiz, as
I had failed to consider that April 9 was a holiday when the cargo was released, requiring the
inclusion of the backdoor fee, and also overlooked that the CORTE came from the broker,
necessitating the addition of VAT. In the afternoon, we continued assisting clients and
processed an AWB release request from an OJT student from another section of our school.
Later, Sir Lemuel asked us to revise the format of the PORR for specific cargo. Around 4:30
pm, Sir Lenie invited us to his office for a counseling session, sharing his personal journey
and challenges he faced in achieving his goals to motivate us.

During our fourth day, our schedule was relatively relaxed. We began with an
inventory task, meticulously inspecting cargo in the import area, and fortunately, no
discrepancies were found in the inventory. Upon returning to the office, we reported our
inventory work to Sir Bhiel and were then assigned to contact various consignees, reminding
them of their cargo's arrival and inquiring about their pickup schedules. We also assisted
customers in the office and processed AWB releases.

On the last day of the first week, we continued doing the inventory, this time we
encountered an issue where the location of one cargo did not match the information on the
inventory list. We promptly reported this to Sir Bhiel, who instructed us to contact Qatar
Cargo to address the problem and request the relocation of the cargo. After completing this
task, we returned to the office, where we did the assisting customers, worked on Proof of
Release Reports (PORR), and accompanying Sir Bhiel to Terminal 2 of CIA to assist with a

task. Later in the afternoon, we took a break and buy McDonald's before returning to the
office, where we faced a quiz administered by Sir Ernie, discovering that all our answers

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were incorrect due to a mistake in counting
the number of days. That ends our first week as interns, filled with various tasks and
learning experiences.

2.1.2 Second Week

On the first day of the week, our tasks commenced with an inventory check, during
which we identified two cargos suspected to be company materials, later confirmed by Sir
Bhiel as not listed in the inventory. We then contacted consignees to inform them about their
cargo's status and subsequently stayed at the office to assist clients. We took a lunch break
around noon, and I had to head out of work early because of necessary errands. That
concludes my first day of the week.

On the second day of the week during my internship, the day was quite busy. We
began with our usual morning routine, conducting an inventory check and maximizing the
space in the import area by relocating some cargos. Upon returning to the office, Mam
Angel provided Abby and me with a lesson on calculating the container yard fee. After a
lunch break, Sir Bhiel asked us to accompany him to Terminal 2 of CIA to deliver some
documents for signing. On our way back, we stopped at McDonald's. Upon returning to the
office, Mam Angel instructed me on the Cargo Booking process on PAL and the procedures
for cargo arrivals and deliveries. The rest of the day was spent in the office, where we
awaited customer inquiries and phone calls.

On the third day of the week, as usual, we did the inventory check, which fortunately
matched the cargo's location and pieces in the import area. We then focused on calling two
consignees whose cargo had arrived at Cargohaus the previous day and was ready for
pickup, as others had already been notified. Upon returning to the office, Mam Angel
conducted a brief quiz on manual billing, and I made a mistake as I didn't recognize that my
cargo was special. Following the quiz, we had our lunch break and continued with the
arrival and delivery processes. The remaining portion of the day was spent in the office,
where we awaited client inquiries and answered phone calls.

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On the fourth day of the week, our
routine began with the inventory check, primarily focusing on recently arrived cargo, as
advised by Mam Angel. After returning to the office, we engaged in manual billing for
various cargo and processed tag releases, some of which no status. After our lunch break, we
encountered an American client inquiring about their cargo, which eventually arrived, and
we proceeded with the delivery process. We also laminated

signage indicating product temperature ranges and posted them on the cool room and cold
room doors. On the next day, only Carl and I conducted the inventory check, followed by
contacting consignees to inquire about their cargo status. While at the office, Sir Bhiel
guided me in PAL booking, and Darlyn joined us for lunch. Upon returning to the office, we
filled out weighing forms for specific airway bills as per Sir Zac's request, and we sought
permission from Sir Lenie to accompany Sir Bhiel to Terminal 2. Afterward, we assisted
clients with their document, and around 4 p.m., three clients arrived to release their cargo,
keeping us busy. Additionally, we were happy to be able to handle manual billing without
Mam Angel's direct guidance, indicating a huge accomplishment for us on this productive
day.

2.1.3 Third Week

The first task of the week was to do the inventory check, during which we identified
two new cargos with the same consignee, Nordic Star. Upon returning to the office, the
supervisors assigned us different tasks. I was tasked with auditing, under the guidance of Sir
Lenie. Initially, he explained the documents I needed to check during the audit and asked me
to create a checklist for the auditing. After making the checklist, we took a break for lunch.
After that, we accompanied sir Bhiel to Terminal 2 to deliver some documents to PAL.
Upon our return to Cargohaus, we helped Mam Angel in photocopying documents that
needed to be sent to BOC. Later on, Mam Angel asked me to organize some documents
based on their respective dates. Sir Lenie requested me to print out the checklist I had
created earlier and hand it to him. He mentioned that we need modifications to incorporate
additional requirements. Additionally, he showed the samples of these documents to help me
become familiar with them.

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This second day of the week Carl and I
were the ones who printed out the inventory report from the WAMS, while waiting for other
co-interns to arrive. Usually, all of us conduct the inventory but this time I was the only one
who conducted it. We only have one new cargo and as I check it matches the location and
pieces stated in the inventory report. Upon returning to the office, mam Angel asked me to
do the manual billing of two cargos, which belonged to Natrapharm and Sia Engineering.
Proudly to say that I got them all correct. I also answered some call inquiries. After that, we
took a lunch break and had some rest. Upon returning to the office, we just wait for clients
to assist. Later on, two clients arrived to release their cargo.

I was also the one who did the manual billing of this cargo. The remaining time was spent
on filling out the weighing forms.

On the third day of the week after conducting inventory and calling some consignees
about their cargos Mam Angel asked me to do the manual billing for two cargos. After doing
the manual billing I proceeded to fill out again the weighing forms. Later, Mam Angel
instructed me to perform the save and segregation process in the Cargo PAL System and
also the delivery process. Following that, we called some consignees to update them about
their cargo and logged them into the log sheet of PALCEBU. Afterward, we had our lunch.
Upon returning to the office, we continued to work on the weighing forms and assisted some
clients.
On the fourth day of the week, after doing the inventory check and calling some consignees,
I did the manual billing for Marjorie Ann Ng’s cargo. Following that, I proceeded to
complete the weighing form. Later on, I performed another manual billing for the cargo of
LBC Express Inc. After eating our lunch, we immediately went back to the office and
resumed on working the weighing forms. I also did the save and depart, Arrival and
segregation, and lastly the delivery process on the Cargo PAL System.

On the last day of the week, together with Jan Cyrel, we did the inventory, and this
time we didn’t call any consignees because they had already been notified. At the office, we
continued to do the weighing forms and transfer manifest. Later on, I handled some manual
billing. After having lunch, Mam Angel asked me to tag release some airway bills. Around 3
p.m., Three cargo arrived from Cebu, ready to pick up, so I called the consignees to inform
them. The first consignee didn’t answer, the second one said she would pick up her cargo
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tomorrow and the last one asked if it was
available to pick up anytime. I informed them that there would be a storage fee if his cargo
stayed in the warehouse for more than 24 hours. After that, I logged them into the log sheet
of PALCEBU.

2.1.4 Fourth Week

The first thing we did was the inventory and since all consignees are already
informed we don’t have to call them again. I proceeded to do the weighing form and
Transfer Manifest. After a while mam Angel sent me a list of airway bills to be tag released.
Some of them had no status and some had already been successfully tagged released. The
remaining time was spent waiting for clients to assist until 5 p.m.

On the second day of the week, we didn’t conduct an inventory check because there
was no new cargo in the import area. Instead, we copied the remarks from yesterday’s
inventory. I edited the export checklist and printed it out so that we could begin auditing the
documents we’ve been working on for the past few days. While auditing mam angel asked
me to do the manual billing of the cargo of R. De Guzman. Afterward, we had our lunch and
rest. Upon returning to the office, Mam Angel asked me to encode the Manpower
Attendance for the month of July.

On the third day of the week, after doing the inventory check we called some
consignees to inform them about their cargo. We just wait for clients to assist until 12 p.m.
We had our lunch and rest. We returned to the office and continued auditing the documents
for the Qatar and Emirates Departments until time to go home.

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On the fourth day of the week, after
doing the inventory and calling some consignees I did the manual billing for some cargo as
well. Following this, I continued to help my co-interns in doing the weighing forms until it
was time for lunch. After lunch, at the office, Mam Angel asked me to perform the save and
segregation and the process delivery. After that, I call the consignees who own the cargo that
just arrived from Cebu and are ready to pick-up.

On the last day of my internship, I gave the staff of Cargohaus cassava cake and
pitchi-pitchi as a gesture of appreciation for allowing me to complete my OJT at their
company. Following this, we continued with the inventory and contacted some consignees
to inform them about their cargo. While waiting to assist clients, at around 11 o'clock, Sir
Ernie, the supervisor of the operation department, conducted a short quiz about computing
the storage fee. Unfortunately, none of us got the correct answer.

2.2 STRENGTHS
The following are the company’s strengths.

 Well-organized office
I have observed that every office of CHI is well-organized. Specific
documents are easily located due to each document having its designated storage
area. An organized office ensures that all resources, information, and tools are
readily accessible to its employees. This streamlined access eliminates unnecessary
delays, allowing its employees to focus on their tasks without disruptions

 Clean workplace
CHI's facilities, including its comfort rooms, are consistently clean. Tita Liz,
a CHI utility staff member, is very good at her job. She is able to keep the CHI
facilities clean, which increases production and adds to the safety of their staff. The
thorough maintenance of a clean workplace is one of a company's distinctive assets.
A clean workplace is more than just an aesthetic preference; it is an essential
component of an organization's culture and operational performance. It includes
hygiene, orderliness, and a commitment to providing a healthy and enjoyable work
environment for their employees.

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 Well implemented safety
policy
CHI's safety policy is well-implemented; roaming around their warehouse
without a safety vest or an authorized escort is strictly prohibited. Every employee
working within the warehousing facilities is appropriately equipped, and access to
hazardous areas is restricted to authorized personnel only. The company places the
highest priority on the safety and well-being of their employees. The effective
implementation of this safety policy guarantees a hazard-free and risk-minimized
workplace, substantially reducing the chances of accidents and injuries. This, in turn,
boosts employee morale and job satisfaction.

 Well-trained and flexible employees

Their employees are well-trained and flexible. This Flexibility is evident in
situations where, even if you primarily work in the warehouse, you may be required
to assist clients in the office when you are the only one available. This necessitates a
familiarity with typical office tasks. Additionally, I found out that yearly the
company conducts a training for their employees. A workforce consisting of well-
trained and flexible employees is a strong asset that may significantly boost a
company's competitiveness and overall performance.

2.3 WEAKNESSES

The following are the weaknesses of the company.

 Poor internet connection

The first thing that I notice about the CHI is their poor internet connection,
which can lead to a wide range of negative effects, impacting various aspects of the
company’s operations, productivity, and overall efficiency. Slow or unreliable
internet can lead to significant productivity losses. Employees may spend more time

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waiting for web pages to load, files to
upload/download, or emails to send, reducing their overall efficiency.

 Not enough printers

I observed that their printers are insufficient to handle all the workload in the
office. There have been instances when their primary printer, which is frequently
used, experienced malfunctions. Even though they have spare printers, they are still
not enough, leading to delays in printing and photocopying documents.

 Toxic Environment
During my time in our department, I observed that it has a toxic environment.
On the first day of my internship, I overheard some harsh words thrown at one of the
employees. I also noticed that one of the supervisors there believes that he is always

right, and even employees there admit that he has been like that for a long time and
they have become used to it. They even admit that their environment there is toxic.

2.4 COMPANY PROBLEMS

A. Perceived by the Firm

The weakness of the company is having poor internet connection, lack of printers
and having a toxic environment with its employees. A poor internet connection plus a lack
of printers in the office can cause major delays in workflow and production. Slow or
unreliable internet can delay access to important information, hinder effective
communication, and raise the risk of data loss. Meanwhile, a printer shortage might cause
delays in document processing, wasting time and limiting task completion on time. In
combination, these issues can lead to frustration among employees, reduced efficiency, and
potentially even damage to the company's reputation and competitiveness. Also, having
toxic environment within the workplace can have a negative impact on employees' mental
and emotional well-being, resulting in increased stress, anxiety, and job dissatisfaction. It
may also contribute to increased turnover rates as employees seek healthier environments at

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work, resulting in higher recruitment and
training expenses. Furthermore, a toxic environment may negatively impact teamwork and
collaboration, affecting overall productivity and the company's reputation.

B. Perceived by the Trainee

As an intern, I encountered a challenge during my time at the company, primarily
related to the workplace environment; one of the employees there always says harsh words
towards its co-employee and it makes me uncomfortable whenever that person is around,
resulting in me losing focus in doing my office work. Additionally, another inconvenience I
faced was the absence of a nearby convenience store at the company premises. The nearest
convenience store required a 10-minute walk, which was both time-consuming and
physically tiring.

III. SUMMARY/CONCLUSION

My experience all throughout my internship was not only enjoyable but also very
educational. This training period has proven to be beneficial and well worth the time, effort,
and hard work I invested. My short stay at CARGOHAUS, Inc. has provided me with a
wealth of knowledge and life lessons that I am confident will significantly contribute to my
future endeavors.

One of the most remarkable aspects of my experience was the opportunity to interact
with a diverse group of individuals, including experienced professionals. This exposure
allowed me to gain insights into different working styles, communication techniques, and
problem-solving approaches. These interactions not only widened my perspective, but also
provided me with the communication abilities required to succeed in any professional
environment, including toxic ones.

Furthermore, actively participating in the company's day-to-day operations, such as

releasing documents and cargos, checking inventory, performing manual billing, and
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interacting with consignees and clients,
gave me firsthand knowledge of how the warehouse, logistics, and customs brokerage
industry works. Being able to see the real-world application of the concepts and theories I
learnt in my academic studies has been a priceless experience. It has increased my
confidence in my abilities and better prepared me for the challenges that await in my future
career.

In summary, having the opportunity for a proper On-the-Job Training has been a
one-of-a-kind experience that has significantly contributed to my journey towards becoming
a future professional. Every detail I absorbed during this training, no matter how small, has
the potential to be applied when I step into the world of work. I am truly grateful for the
enriching experience, the knowledge gained, and the invaluable insights that will
undoubtedly shape my future career success

3.1 APPLICATION OF THEORIES

Theories like imports, exports, Air Way Bill, storage charges, and other customs-
related theories and documents, played a crucial role in my success during my On-the-Job
Training. It was evident that the foundation established throughout my academic studies was
critical in understanding the practical aspects of my work at CARGOHAUS, Inc. It was
evident that the foundation established throughout my academic studies was critical in
understanding the practical aspects of my work at CARGOHAUS, Inc.

Having learned about these theories in the school, I approached my training with a
sense of familiarity. While the specifics of their work processes needed clarification and
practical application, the basic concepts were not entirely foreign to me. This prior
knowledge provided me with a solid starting point to engage with the company's operations
effectively. One instance that highlighted the usefulness of the knowledge that I'd learned in
school was when I was asked if I know the differences of formal, informal and transhipment
entry, which I answered correctly. When it comes to the computing of storage fee I'm just

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familiar with it. This showed that what I
learned in school is useful in real life, and it proved that I can use that knowledge in a job.

In essence, my educational background served as a solid foundation upon which I

could build practical skills and gain a deeper understanding of the logistics and customs
brokerage industry during my On-the-Job Training. It showed me how important it is to
connect what you learn in class with what you do in the real world. This helped me be a
valuable part of the company's work, and it reminded me that what I learn in school is really
important for my future career success.

3.2 OBSERVATION AND CONCERNS

During my internship at CARGOHAUS INC. (CHI), although it was a relatively
short duration, I had the opportunity to make several observations and concerns across
various aspects of the company. First and foremost, within my department, I couldn't help
but notice the presence of a toxic work environment. Experiencing how challenging it can be
to work in such an environment made me realize that employees often don't leave solely due
to low salaries but mostly because of an unhealthy atmosphere that causes stress and
dissatisfaction.

However, on a positive note, I was genuinely impressed by some of the employees at

CHI. They were exceptionally well-trained and flexible. They treated us nice and trained
patiently. Additionally, the company's commitment to maintaining clean facilities was
evident, which undoubtedly reflects positively on the company's image and overall
performance.

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Lastly, I admired the strong
implementation of the company's safety policy. CHI provided all the necessary safety gear
to ensure the well-being of its employees, and every facility was equipped with clear signage
to prevent accidents. This dedication to safety not only safeguards employees but also
contributes to a culture of responsibility and care within the organization.

IV. RECOMMENDATION

4.1 OVERALL SUGGESTIONS/COMMENTS

My internship at CHI's Operations Department gave me important insights and

demonstrated the practical application of my academic studies in customs administration,
especially warehousing. I was able to improve my capabilities by gaining hands-on
experience and exposure to essential software tools such as the CHI Inventory System which
is the WAMS and Excel. However, based on my observations throughout my time at the
company, I'd want to make some recommendations for improvement within the Operations
Department and the organization as a whole.

Firstly, it's crucial to deal with the unhealthy work environment. To do this, the CHI
need to encourage open communication and have plans to resolve conflicts. It can organize
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workshops and training sessions to teach
everyone how to communicate better and manage conflicts effectively. Leaders should lead
by example, and we might consider bringing in a neutral mediator to help with conflict
resolution fairly.

Secondly, CHI need to upgrade their technology. This means making the internet
faster and having enough working printers. They should invest in better internet and have a
IT support team that can quickly fix any tech problems. Also, they should regularly take care
of the printers and make sure we have enough that work well to avoid delays in dealing with
documents.

Lastly, CHI should continue to invest in employee training and development.

Regular training programs should keep employees updated on industry trends, regulatory
changes, and technological advancements. Offering opportunities for career growth and skill
enhancement can boost employee morale and job satisfaction. Furthermore, maintaining a
clean and organized workspace, promoting a safety-first culture, and encouraging teamwork
will contribute to a positive and productive work environment.

In conclusion, addressing the identified issues at CHI requires a comprehensive

approach that encompasses both cultural and operational changes. By promoting open
communication, investing and upgrading their tech, nurturing employee development,
maintaining a clean and safe workspace, and fostering a culture of teamwork and feedback,
CHI can create a more positive and productive work environment that benefits both
employees and the organization as a whole

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V. APPENDICES
Appendix A – Company Facilities

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Office of Operation Department Storage Area for Dangerous Goods
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Storage Area for Import Goods Storage Area for Export Goods

Appendix B – Photos during the OJT proper

During the orientation and tour of the Warehouse

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Conducting Inventory in the Import Area

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Conducting Inventory in the Cool Room

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Checking Domestic Cargo

Sticking of the Airway Bill

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Memorizing the necessary documents for each entry

Releasing of Airway bill

Teaching us how to compute the Container Yard Fee

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During the Manual Billing

Doing the Proof or Release Report

Checking and Completing the Weighing Form

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Updating and Printing the

Inventory

Calling Consignees

Picture of us at CIA Terminal 2

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Appendix C – OJT Requirements

a. Endorsement Letter

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b. Application Letter

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c. Memorandum of Agreement (MOA)

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d. Waivers

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e. DOLE Form

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f. Insurance

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g. Health Certification

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h. Birth Certificate

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i. Certificate of Completion

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j. Evaluation Form

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k. Daily Time Record

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l. Curriculum Vitae of Grammarian

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m. Curriculum Vitae

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