UN CORE VALUES

RESPECT FOR DIVERSITY

 Works effectively with people from all backgrounds.
 Treats all people with dignity and respect.
 Shows respect for and understanding of diverse points of view and demonstrates
this understanding in daily work and decision making.
 Examines own biases and behaviors to avoid stereotypical responses.

PROFESSIONALISM
 Demonstrates professional competence and mastery of subject matter.
 Be conscientious and efficient in meeting commitments, observing deadlines,
and achieving results.
 Shows persistence when faced with difficult problems or challenges.
 Remains calm in stressful situations

INTEGRITY

 Demonstrates the values of the United Nations in daily activities and behaviors.
 Acts without consideration of personal gain.
 Resists undue political pressure in decision-making.
 Does not abuse power or authority.
 Stands by decisions that are in the Organization’s interest even if they are
unpopular.
 Takes prompt action in cases of unprofessional or unethical behavior.

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UN CORE COMPETENCIES

TEAM WORK
■ Works collaboratively with colleagues to achieve organizational goals
■ Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn
from others
■ Places team agenda before personal agenda
■ Supports and acts in accordance with final group decision, even when such
decisions may not entirely reflect own position
■ Shares credit for team accomplishments and accepts joint responsibility for team
shortcomings

communication
■ Speaks and writes clearly and effectively
■ Listens to others, correctly interprets messages from others and responds
appropriately
■ Asks questions to clarify, and exhibits interest in having two-way communication
■ Tailors language, tone, style and format to match the audience
■ Demonstrates openness in sharing information and keeping people informed

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Team work

Planning & organizing

■ Develops clear goals that are consistent with agreed strategies
■ Identifies priority activities and assignments; adjusts priorities as required
■ Allocates appropriate amount of time and resources for completing work
■ Foresees risks and allows for contingencies when planning
■ Monitors and adjusts plans and actions as necessary
■ Uses time efficiently

accountability
■ Takes ownership of all responsibilities and honours commitments
■ Delivers outputs for which one has responsibility within prescribed time, cost and
quality standards
■ Operates in compliance with organizational regulations and rules
■ Supports subordinates, provides oversight and takes responsibility for delegated
assignments
■ Takes personal responsibility for his/her own shortcomings and those of the work
unit, where applicable.

Client orientat`
■ Considers all those to whom services are provided to
be “clients ” and seeks to see things from clients’ point of view
■ Establishes and maintains productive partnerships with clients by gaining their
trust and respect
■ Identifies clients’ needs and matches them to appropriate solutions
■ Monitors ongoing developments inside and outside the
clients’ environment to keep informed and anticipate problems
■ Keeps clients informed of progress or setbacks in projects
■ Meets timeline for delivery of products or services to client

creavty
■ Actively seeks to improve programmes or services

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■ Offers new and different options to solve problems or meet client needs
■ Promotes and persuades others to consider new ideas
■ Takes calculated risks on new and unusual ideas; thinks "outside the box"
■ Takes an interest in new ideas and new ways of doing things
■ Is not bound by current thinking or traditional approaches

Tech awareness
■ Keeps abreast of available technology
■ Understands applicability and limitations of technology to the work of the office
■ Actively seeks to apply technology to appropriate tasks
■ Shows willingness to learn new technology

Commitment and continues learning

■ Keeps abreast of new developments in own occupation/profession
■ Actively seeks to develop oneself professionally and personally
■ Contributes to the learning of colleagues and subordinates
■ Shows willingness to learn from others
■ Seeks feedback to learn and improve

vision
■ Identifies strategic issues, opportunities and risks.
■ Clearly communicates links between the Organization’s strategy and the work
unit’s goals.
■ Generates and communicates broad and compelling organizational direction,
inspiring others to pursue that same direction
■ Conveys enthusiasm about future possibilities

leadersip
■ Serves as a role model that other people want to follow
■ Empowers others to translate vision into results
■ Is proactive in developing strategies to accomplish objectives

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■ Establishes and maintains relationships with a broad range of people to
understand needs and gain support
■ Anticipates and resolves conflicts by pursuing mutually agreeable solutions
■ Drives for change and improvement; does not accept the status quo
Shows the courage to take unpopular stands

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Empowering others
■ Delegates responsibility, clarifies expectations, and gives staff autonomy in
important areas of their work
■ Encourages others to set challenging goals
■ Holds others accountable for achieving results related to their area of
responsibility
■ Genuinely values all staff members' input and expertise
■ Shows appreciation and rewards achievement and effort
■ Involves others when making decisions that affect them

Building trust
■ Delegates the appropriate responsibility, accountability and decision-making
authority
■ Makes sure that roles, responsibilities and reporting lines are clear to each staff
member
■ Accurately judges the amount of time and resources needed to accomplish a task
and matches task to skills
■ Monitors progress against milestones and deadlines
■ Regularly discusses performance and provides feedback and coaching to staff
■ Encourages risk-taking and supports creativity and initiative
■ Actively supports the development and career aspirations of staff

Judgement and decision making

■ Identifies the key issues in a complex situation, and comes to the heart of the
problem quickly
■ Gathers relevant information before making a decision
■ Considers positive and negative impacts of decisions prior to making them
■ Takes decisions with an eye to the impact on others and on the Organization
■ Proposes a course of action or makes a recommendation based on all available
information
■ Checks assumptions against facts
■ Determines that the actions proposed will satisfy the expressed and underlying
needs for the decision

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Makes tough decisions when necessary