POS POS V1.

2
User Manual

Introduction .......................................................................................................................................................................................... 3

Terminology ......................................................................................................................................................................................... 3

Features ................................................................................................................................................................................................... 4

Login Into POS Application .......................................................................................................................................................... 4

Login Using Employee ID .............................................................................................................................................................. 5

Homepage .............................................................................................................................................................................................. 6

Search Bar............................................................................................................................................................................................... 7

Change Item’s Price ........................................................................................................................................................................ 8

Online Orders ........................................................................................................................................................................................ 9

Checkout Space ............................................................................................................................................................................... 10

Note to order! .................................................................................................................................................................................. 11

Meal Deal ............................................................................................................................................................................................... 12

Multipayment Window ................................................................................................................................................................ 13

Note to Kitchen .................................................................................................................................................................................. 15

Subsidy & E-Wallet ......................................................................................................................................................................... 16

Cost Center Billing ...........................................................................................................................................................................17

Invoice and KOT ................................................................................................................................................................................ 18

Sample Invoice & Sample KOT .............................................................................................................................................. 19

Daily Logs .............................................................................................................................................................................................. 20

Refund Process ................................................................................................................................................................................. 22

Daily Refund Logs ........................................................................................................................................................................... 24

Daily Total ............................................................................................................................................................................................. 25

Float Value ........................................................................................................................................................................................... 25

Settings................................................................................................................................................................................................... 26

Save Cart Items ............................................................................................................................................................................... 27

Load Cart Items ............................................................................................................................................................................... 28

Out of stock ......................................................................................................................................................................................... 29

Sold Stock Details ........................................................................................................................................................................... 30

Numpad and Day End ................................................................................................................................................................. 31

Applying Discount .......................................................................................................................................................................... 33

Applying Credit or Promo code ........................................................................................................................................... 34

Applying Offer Based on Item Wise Discounts ......................................................................................................... 35

Applying User Specific Discounts ....................................................................................................................................... 36

Applying Loyalty and Rewards ............................................................................................................................................. 37

Bring Your Own Mug - Selection ......................................................................................................................................... 38

Bring Your Own Mug – Discount .......................................................................................................................................... 39

POS – Training Mode ....................................................................................................................................................................40

Training Mode .................................................................................................................................................................................... 41

Daily Logs – Training vs Sales Mode ................................................................................................................................ 42

Denomination ................................................................................................................................................................................... 43

View User Details .............................................................................................................................................................................44

Recharge Process ..........................................................................................................................................................................44

Short Menu Item Name ..............................................................................................................................................................45

Hide Multipayment Option ......................................................................................................................................................46

AUTO UPDATE NEW FEATURE ...............................................................................................................................................46

Troubleshooting POS .............................................................................................................................................................. 47

Logout From POS Application ................................................................................................................................................48

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Introduction

This guide is designed to be as thorough as possible and will continually be updated as

our system grows so, please be aware that not all parts of the document are relevant for
all operations. We encourage you to work with our digital teams to decide how to best
implement the POS in your operation and to also experiment with different configurations
because most elements of the POS Time2Eat application can be quickly updated.

Terminology

Control Desk- the system administration hub of Time2Eat. https://uk.time2eat.app/

Restaurants - The name used in Control Desk to represent a Unit/Concept/Outlet/Cafe,

etc. Restaurant is a generic term used to refer to all types of outlets.

Menu - The name used in Control Desk to refer to the item that holds a list of menu items.

Counter - The name given for the device configuration in Control Desk. A counter can be
configured per POS, WebORT, Kiosk, TDS, etc. One restaurant can have none, one, or many
counter configurations associated with it.

pg. 3
Features

Login Into POS Application

Pre-requisite: Operator must send an email request to the IT support team to obtain the
credentials for the Cashier and Manager user roles.

1. Username must be chosen.

2. Password must be entered in this field. Login button must be clicked after entering
the valid password.

3. Language can be selected by clicking here. English is selected by default.

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Login Using Employee ID

Pre-requisite: Operator must send an email request to the IT support team to obtain the
credentials for the Cashier and Manager user roles.

1. Another way to Login to the POS system is by entering the Employee ID.

2. Switch on to User login by clicking on this button.

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Homepage

1. Food items that have been ordered and the quantity chosen will be moved to the
checkout space.

2. At the bottom of the checkout section, a subtotal for the ordered item, a tax split,
and the total amount will be displayed. Tax variation will be based on the selected
order flow.

3. Ability to use numpad or hide if not required.

4. Restaurant/Food station/ Food concept name can be chosen upon clicking on this
tab.

5. Cashier will be able to select the order types such as Dine in, take away or delivery
by clicking here.

6. Menu items can be searched by entering the name here.

7. Logs, refund, reports and other settings can be accessed by clicking here.

8. Cashier can close the sales for the day by clicking this button.

9. System date and time will be shown here.

10. Menu categories for all the configured Restaurant/Food station/ Food concept will
be shown here.

11. Food Items under each menu categories will be shown here in tiles.

12. Cashier can choose various mode of payment.

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 13. Users are allowed to do multipayment for an order.

Search Bar

1. Menu item name must be entered in the search bar and the values will be shown
at the drop-down list.

2. When the cashier moves over the results of the search in a drop-down list, the
alternatives are highlighted in blue as shown, which makes it simple to choose
what the cashier wants.

3. Once the item has been clicked in the search bar, it will be directly added to the
cart.

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Change Item’s Price

1. Cashier will be able to change the price of the menu item directly by clicking the
highlighted text “Change Price” shown in the image.

2. A pop-up window will appear. Cashier can enter the price and click ok to save the
new price for the menu item.

Note: If the operator does not have permission to access the change price feature, he will
be directed to the login page to enter the proper credentials that have permission to
access the change price feature.

pg. 8
Online Orders

• User can directly access web – order receiving terminal in POS application by
clicking the Online orders tab.

• This feature can be enabled or disabled with simple configurations via the control
desk application.

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Checkout Space

Click on the button to increase the food item quantity.

Click on the button to decrease the food item quantity.

Click on the button to cancel the food item.

Click on the Apply Discount button on the top right of the space.

• A general discount can be applied to the total amount by selecting the discount
type in percentage or value, as well as the reason for the discount, in the discount
pop-up.

• Promo code can be entered to apply discount on the total amount to be paid.

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Note to order!

Click on the Add Note button from the checkout section and type the notes in the drop-
down box that appears as shown below.

Click on the Add note link to enter instructions if any for each ordered food item. It will be
sent to the kitchen. Note to kitchen will be added in Invoice and KOT based on the
configuration done in control desk.

Example: Less Spicy

Click here to view the Tax split for the ordered food items.

Total amount of the ordered food items including taxes will be shown here.

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Meal Deal

In essence, this feature has been used to offer two menu items at an affordable price. For
instance, if cheese popcorn costs $100 and Pepsi costs $50, both items can be purchased
as a meal deal for the discounted price of 125. This can be configured in the control desk
application.

Cashier can choose the items to create a Meal deal and move it the cart. Select the menu
item that has meal deal offer and select the items to be purchased at a discounted price.

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The Meal deal items will be added to the cart at a discounted price as shown. Complete
the payment and place the order.

Multipayment Window

Click on the Multi payment window or select any mode of payment shown under choose
payment. NFC Payment Window will open as shown below.

Swiping NFC or Magnetic card or entering cart id number is used to identify and fetch the user details.

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 • Total amount of the ordered food items can be paid using multiple payment mode available
here.

• Having the option to split and pay the total amount. For example, A portion of the total amount
can be paid as cash and the remaining balance can be paid by using alternative payment
methods available.

Once payment is successful, Order will be placed, and cart becomes empty, and the order success
message pops up in the screen as shown.

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Note to Kitchen

1. Click on the Add Note link to enter the consumer’s instructions for the preparation
of the menu item.

2. Specific instructions can be given to each of the menu item that are added to the
cart.

Web ORT

3. Note to the kitchen will be sent to the Web – Order receiving terminal so that it will
be visible to the chef who prepares the menu item.

pg. 15
*Note to Kitchen will be printed in the KOT and invoice as well.

Subsidy & E-Wallet

Cashier can swipe the NFC or MCR card or enter the card ID number to fetch the user
details of the consumer.

Subsidy will get automatically applied to the total amount if the user has subsidy amount
already available in his account.

E-Wallet balance can be used to make payment and this wallet balance can be shown in
the user details.

E-Wallet balance gets updated automatically after the payment.

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Cost Center Billing

• Once the user details are fetched, click on the Bill to drop down box and select the
cost center name.

• To successfully place the order, click on Proceed button.

• Payment will be reduced from the selected cost center.

pg. 17
The name of the selected cost center will appear on the invoice as shown below.

Invoice and KOT

• Once Cashier completes the payment and places the order successfully. The
message "Order placed successfully" will be displayed, and if the user clicks OK, an
invoice and KOT will be generated automatically.

• If a printer has been connected, the invoice and KOT can be printed.

• If printer is not connected it can be saved as a PDF document.

• Both Invoice and KOT are totally customizable. Based on configurations, either one
can be made printable or non-printable, and both can be made printable or non-
printable.

pg. 18
Sample Invoice & Sample KOT

The invoice will contain the following information.

• Food court name, Restaurant/Food station/ Food concept name, Cashier name,
GST/VAT/ABN (configured in Header).

• Short Order ID, Ordered Date, and time.

• Particulars of the ordered items, quantity, and their Individual prices.

• Tax Split.

• Total Quantity and total amount including tax.

• Payment mode and long order id.

The KOT will contain the following information.

• Restaurant/Food station/ Food concept name, Cashier name.

• Short Order ID, Ordered Date and time.

• Particulars of the ordered items and its quantity

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Daily Logs

*Daily Logs must be selected from the menu option displayed at the top and choose Daily
Orders tab.

pg. 20
 1. The ability to select a date and then click the load button to retrieve the daily
orders logs and refund logs details.

2. Quick search order details by entering order id here.

3. Click this button to reprint the invoice details.

4. Click this button to print the statement if required.

Note: The restriction on selecting the previous date range is limited to one month from the
current date.

pg. 21
Refund Process

Step 1: Daily Logs must be selected from the menu option displayed at the top and choose
Daily refunds tab.

Step 2: Choose the order which requires refund and click on the Refund button.

pg. 22
Step 3: An item refund pop up appears as shown below. Select the items for refund and
click on the Refund selected item button.

✓ Refund will be initiated and sent to the user account for the selected items.

✓ To choose all the items for refund, Mark the Select All checkbox.

Note:* Refunds are depending on the level of access offered and can be adjusted
such that only the manager and chosen cashiers have authority/access to refund
transactions.

pg. 23
Daily Refund Logs

1. Date and time range can be selected and click on load button to fetch the results
of the Daily orders logs and refund logs details.

2. The restriction on selecting the previous date range is limited to one month from
the current date.

3. Quick search order details by entering order id here.

4. Click this tab to view Refund logs. Refund details with the order id will be shown in
the below table.

5. Click this button to print the statement if required.

pg. 24
Daily Total

1. Select the date range and time range, if required. The Load button can be clicked
to fetch the daily total sales results based on the date and time selected. The
restriction on selecting the previous date range is limited to one month from the
current date.

2. Cashier can verify the Restaurant/Food station/ Food concept name, Grand total,
Payment split and total no. of refund KOT, total refunded KOT amount, total
discount value for each Restaurant/Food station/ Food concept.

3. View cashier wise split facts such as Cashier name, who did the entire sale, and
total cash earned.

Float Value

1. A pop-up message to enter float value will be shown. Enter the value and Click on
OK to save the details.

pg. 25
 2. For a more convenient and quick transaction, click on the saved denomination
values shown.

Settings

1. Click this button to fetch and save the latest settings from control desk based on
the counter ID.

2. Click this button to reverse the day end session if it is done by mistake.

3. Click this button to save the overall settings and apply the same.

4. Click the three dots to select any specific category and modify the settings for it
using the Cloud API field.

5. Manually modify the configurations using this field

6. This field shows the selected counter ID for which the settings must be fetched.

7. This field shows the cloud API URL from where the settings can be fetched.

8. Click this button to ADD/Remove the Cashier user ids. (Requires Valid access).

Note: * If necessary, the cashier can adjust the settings for the selected
counter, including enabling or disabling POS functionality and making other UI
modifications. This feature is restricted based on the user type selected upon
login.

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Save Cart Items

1. Click on the save cart item from the menu option. The cart items will be saved
successfully.

Note: * The cashier has the option to save the menu items which are added
to the cart and load them later at the checkout area. This usually takes
place when a consumer has trouble processing a payment or placing the
order.

Example – Occasionally, certain items may be out of stock, but customers

still want to buy them once they become available., then the user’s cart
items can be saved, and order can be placed later.

pg. 27
Load Cart Items

Click on the Load cart item from the menu option. Recall transaction screen will appear as
shown below.

1. Select the required saved transaction.

2. Click on the Recall button to load it back to the cart.

Note: If any transaction is recalled from the saved cart items, then that will be removed
there. Even if the order is not placed, it needs to be saved again.

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Out of stock

1. The names of every Restaurant/Food station/ Food concept can be found here.
The user can select any Restaurant/Food station/ Food concept name to get more
details about all the food items.

2. Enter any food item and click search to fetch it below.

3. A pop-up keyboard will be visible after clicking the search button,

Red colour indicates that menu item turns out of stock.

4. Click All Available button to make all the food items available. Food items which
are available will be shown in Green colour. Food item which are out of stock will
be shown in Red colour

5. Click this button to apply the changes, if this is not clicked none of the changes will
be saved.

6. Click All Unavailable button to make all the food items out of stock.

7. Click Plus or Minus Icon to set the available quantity of the food item.

pg. 29
Sold Stock Details

1. Date and time range can be selected and click on the load button to verify the Sold
stock details.
The result will fetch the Sold food item name and number of sold stock within the
selected date range.

2. Cashier can print the statement by clicking this button.

Note: The restriction on selecting the previous date range is limited to one month from the
current date.

pg. 30
Numpad and Day End

Click here to view/hide the Numpad. It will be located under the checkout space. It can be
used to edit the quantity directly in the items added to the cart.

Click Day end visible at the top right corner of the home page.

pg. 31
Click Yes to end sales for the current day. Day end sales report will be printed.

pg. 32
Applying Discount

1. Click on the apply credit/discount button in the checkout section. Discount window
will appear as shown wherein Discount type, value and the reason for discount can
be entered to apply the discount.

2. Click on the Apply credit/Discount button.

Note: If the discounted value entered exceeds than the subtotal then the alert
message will be shown and Apply discount button will be disabled.

pg. 33
Applying Credit or Promo code

• Click on the apply Credit/Discount option in the checkout section.

• If the Credit/promo code is available for the user, Enter the Promo code directly or
capture it by scanning the QR code and click apply.

pg. 34
Applying Offer Based on Item Wise Discounts

Red tag indicates that the menu item has an item wise offer discount. It shows that the
consumer can purchase this item for a discounted price.

Once the item wise discount offered menu item is chosen, it will be moved to the cart.

The discounted price will not be visible in the checkout section. But it can be verified in the
invoice as shown.

pg. 35
Applying User Specific Discounts

After adding the required items to the cart. Click on the multipayment button and in this
screen either swipe the NFC or Magnetic card or enter the card id number directly to fetch
the user details.

1. User details such as name, available credits, loyalty points, wallet, allergens info
and account info, order info will be shown.

2. All the available offers and discounts will be listed in this section. Click on the apply
button to utilize the offer.

3. The discount will be applied on the subtotal amount as shown.

4. Click Remove Discount option if the discount which is applied must be removed.

5. The total amount after applying the discount will be shown here.

Now, the user can proceed making the payment to place the order.

pg. 36
Applying Loyalty and Rewards

After adding the required items to the cart. Click on the multipayment button and in this
screen either swipe the NFC or Magnetic card or enter the card id number directly to fetch
the user details.

1. Click on claim to avail the offer by burning the points from the loyalty points that
the user is currently earning for placing this order.

2. Loyalty points which user can earn for placing this order will be shown here.

3. The discount will be applied in the subtotal amount and total amount will be
shown below.

pg. 37
Bring Your Own Mug - Selection

• Select the required menu item and the size of the mug. It is added as submenu
item.

• Click Add button to move the item to the cart.

Note: * This option is designed to encourage customers to bring their own

mugs when ordering any beverages. Discounts will be applied to the total cost
of the menu item based on the size of the user's mug. it can be configured via
the control desk application.

pg. 38
Bring Your Own Mug – Discount

1. Based on the size of the mug selected, the discount price will be applied. In this
example, Hot chocolate cost is given as 5.3.

2. Refer previous screenshot and upon selecting the large mug, discount is applied,
and total cost is reduced to 2.3.

pg. 39
POS – Training Mode

1. Click on the Button to change from POS sales mode to Training mode.

Note: Training mode is used by the cashier or manager merely for the training
purpose of the POS application. The orders which are placed via training mode
will not be saved or shown in real time and it will be only saved in local
database with the tag of training mode. The UI of the training mode will be
same as that of the real sales mode of POS application. Similarly, the orders
placed via training mode will not be shown in real sales mode of the POS
application.

pg. 40
Training Mode

Red colour margin will be indicated to let the Cashiers to identify that they are using the
POS application on training mode.

Add items to the cart and make payment to place the order [Cash payments are only
enabled in training mode]. The order will be saved to a local database only and will not be
included in sales mode.

pg. 41
Daily Logs – Training vs Sales Mode

POS Training Mode

POS Sales Mode

The orders which are placed in POS training mode will not be shown in the POS sales
mode. It will remain only on the POS training mode.

pg. 42
Denomination

1. This cash window will appear when the payment mode is selected as CASH after
items are added to the cart.

2. This denomination coins will appear for ease of use. User can directly select the
coins and it will be auto entered in the cash out field.

3. If the cash out value entered is greater than the cart value, then the change due to
be given will be shown.
If the cash out value entered is lesser than the cart value, then the remaining
amount to be given by the user will be shown.

4. Num pad is shown to manually enter the cash out value.

Note*: Payment option must be updated in the settings to show this cash
window in POS and Denomination values can be customized and added in the
settings.

pg. 43
View User Details
Click on the view details tab from home page.

Tap or swipe their card or enter the card number in the text box shown to fetch the user
details.

Recharge Process

• The scanned user details will be shown here.

pg. 44
 • Click this Proceed to Orders button to navigate to the home page and place the
order.

• Click Recharge button to recharge and update the wallet balance in the POS
application.

Enter the amount and click Recharge button to navigate to the payment page and
complete the transaction.

Short Menu Item Name

• The short menu item name refers to the short or abbreviated form of the longest
menu item name.

pg. 45
 • The short name for the menu item will be shown on the POS menu listing screen.

• For example, here the short term FTOT is shown on the menu listing page instead
of the longest name because its longest name Fresh tomato omelette filling
consumes lot of menu item tile space.

Hide Multipayment Option

• The multipayment option can be changed to make payment, and the cashier will
be able to make payment by choosing any one of the available payment methods
to place an order.

• Multipayment button will be disappeared.

• This feature can be configurable through control desk.

AUTO UPDATE NEW FEATURE

• Any new feature can be updated on POS without user intervention.

• New feature will be auto updated based on the Tag id specified in the control desk
settings.

• If update tag id is specified in the control desk settings, then the latest build for the
tag id’s feature gets downloaded automatically.

pg. 46
Troubleshooting POS

Click the menu option and check the device status.

1. Check Internet connection and check if the POS is in offline mode.

2. Check the pending transactions are synced or not.

pg. 47
Logout From POS Application

Click on the Logout option under Menu and click OK.

Note: Clicking on the Logout option will logout from the application and navigates to the
login page.

Clicking on the close option will process the day end activity and closes the entire
application without navigating to the login page.

pg. 48