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BSBTEC301

The letter informs Daniel Serna that ABC is unable to fulfill his recent request for Airpods due to the product's obsolescence in the market. It apologizes for any inconvenience and proposes alternative product options that may meet his needs. ABC values Daniel's business and is committed to providing exceptional customer service through various contact channels to resolve inquiries and needs.

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Alex Gomez
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35 views4 pages

BSBTEC301

The letter informs Daniel Serna that ABC is unable to fulfill his recent request for Airpods due to the product's obsolescence in the market. It apologizes for any inconvenience and proposes alternative product options that may meet his needs. ABC values Daniel's business and is committed to providing exceptional customer service through various contact channels to resolve inquiries and needs.

Uploaded by

Alex Gomez
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Subject: Refund request

ABC

10/09/2023

Andres Sabol

Unit 1, 254 union road

Melbourne, vic, 3039

Dear Andres,

I hope this letter finds you well. We would like to thank you for choosing our products and we are sorry to
hear that you have had any problems with any of them.

However, according to our return policy, we can only accept returns within 30 days of purchase.
Unfortunately, in your case, it has been more than 30 days from the date of purchase, so we are unable to
process the return.

We understand that this can be frustrating, and we regret any inconvenience this may cause you. We value
your business and are willing to help in other ways possible to resolve any issues you have with the product.
If the product is defective or you have a problem, please contact our customer service so that we can find an
alternative solution.

Again, we are sorry for any inconvenience this may have caused you and thank you for your understanding.
We look forward to continuing to serve you in the future and assure you of our commitment to provide you
with high quality products and services.

Do not hesitate to contact us through any of our customer service channels if you have any doubt or
question, our team will be attentive to solve it.

Sincerely,

Alex D. Gomez
Assessment Task 2

Subject: Regrettable Unavailability of Requested Product

ABC

10/09/2023

Daniel serna

Unit 1, 254 union road

Melbourne, vic, 3039

Dear Daniel

I hope this letter finds you well. We greatly appreciate your continued patronage and the trust you
place in ABC. It is with sincere regret that I must inform you that we are unable to fulfill your
recent request for Airpods.

Our dedicated purchasing department has made every effort to procure this specific product, both
from our primary supplier and through alternative channels. Unfortunately, despite their
exhaustive search, we have been unable to source the requested item due to its obsolescence in
the market.

We understand the importance of this product to you and deeply apologize for any inconvenience
this situation may have caused. We value your business and would like to propose a few
alternatives that might meet your needs:

1. Earbuds
2. Anker soundCore
3. Skullcandy dime

We are committed to providing exceptional customer service. You can contact us in a variety of ways
to resolve your inquiries and needs. Call us toll-free, send us an email detailing your request or use
our online chat available 24 hours a day. You can also visit us in person at our branches. We are here
to help you at any time and through whichever channel is most convenient for you. Your satisfaction
is our priority.

Sincerely,

Alex D. Gomez

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