Technical Support (7/12/2023, [Link] AM): Thank you for contacting Technical
Support. My name is Samantha. How may I assist you today?
Nagdatt (7/12/2023, [Link] AM): I hope this email finds you well. I am writing to
kindly request clarification regarding the grading of my Programming Fundamentals
course through the Wiley Edge Associate with [Link] platform. It appears
that there may be an inconsistency in the grading system, as I am receiving final
grade of 0% despite achieving perfect scores on all assessments.
I did not understand that is this is my fault or technical issues, and I have faith
in the integrity of the Wiley Edge Associate with [Link] platform to
provide accurate assessment results. I kindly request a thorough review of my
grades to ensure they align with my performance.
Thank you for your attention to this matter. I sincerely hope for a swift
resolution to this grading discrepancy. Should you require any further information
or clarification from my end, please reach out to me. I appreciate your support and
understanding.
Yours sincerely,
Technical Support (7/12/2023, [Link] AM): My apologies, however, I will be more
than happy to assist you with this.
Technical Support (7/12/2023, [Link] AM): Kindly hold as I look into this for you.
Nagdatt (7/12/2023, [Link] AM): ok, I am completing assesments with 80 to 100
score but i am getting 0 in grades
Technical Support (7/12/2023, [Link] AM): Thank you for holding and for the
information.
Technical Support (7/12/2023, [Link] AM): I am still checking on your concern.
Kindly allow me a few more minutes.
Nagdatt (7/12/2023, [Link] AM): okk.
Technical Support (7/12/2023, [Link] AM): Thank you.
Technical Support (7/12/2023, [Link] AM): Thank you for holding and my apologies
for the wait.
Technical Support (7/12/2023, [Link] AM): I will be taking your case offline and
have it escalated to the support team t verify your grades.
Technical Support (7/12/2023, [Link] AM): I have check the completed assessment
and it has a "pass" listed instead of a grade.
Technical Support (7/12/2023, [Link] AM): Your case will be escalated to verify if
a number grade should be displayed instead of the "pass" that is listed.
Technical Support (7/12/2023, [Link] AM): Once verified, you will be updated via
email.
Technical Support (7/12/2023, [Link] AM): Is there anything else I can assist you
with today?
Nagdatt (7/12/2023, [Link] AM): Yaah. I am passed in those lessons which I have
completed right?
Nagdatt (7/12/2023, [Link] AM): with assesments
Technical Support (7/12/2023, [Link] AM): Yes, that is correct.
Technical Support (7/12/2023, [Link] AM): Is there anything else I can assist you
with today?
Nagdatt (7/12/2023, [Link] AM): Just I want to confirm that What ever I did while
learning course was correct, their nothing to do extra
Technical Support (7/12/2023, [Link] AM): My apologies, I don't understand your
question.
Nagdatt (7/12/2023, [Link] AM): Just I want to confirm that What ever I did while
learning course was correct, their is nothing to do extra for grading. grading will
be calculated based on marks in assesments?
Technical Support (7/12/2023, [Link] AM): Yes, that is correct. You don't need to
do any extra assessment apart from the once within the course.
Technical Support (7/12/2023, [Link] AM): Is there anything else I can assist you
with today?
Nagdatt (7/12/2023, [Link] AM): No. Thanks a lot for your time. Please solve my
case ASAP. Thanks again for your kind replies.
Technical Support (7/12/2023, [Link] AM): You're welcome. You will be notified
once this has been looked into and resolved. You will be updated via email.
Technical Support (7/12/2023, [Link] AM): Thanks for contacting Technical Support.
You may receive a survey in your email about my performance. I would really
appreciate it if you would take a moment to rate your experience with me. Should
you need assistance in the future, we are available online 24/7. We hope you have a
great rest of your day!
Nagdatt (7/12/2023, [Link] AM): ok.
Nagdatt (7/12/2023, [Link] AM): thanks a lot
