Garima Sharma
Mobile No: +91-9622783309
E-mail: [email protected]
Objective:
Dedicated and results-driven professional with 2 years of experience as a Technical Consultant, 4.3 years
as a Business Analyst, and 1.4 years as a Manual Tester in Microsoft D365 technology. Seeking
challenging opportunities in a dynamic organization to utilize my skills and expertise, while continuing to
grow and excel in the field.
Professional Experience:
1. Online 24X7, Associate Lead
August 2022 - December 2022
Project: Johnson Lifts Pvt. Ltd
Lead a team of technical consultants to implement Microsoft Dynamics 365 solutions,
streamlining business processes and enhancing operational efficiency.
Collaborated with cross-functional teams to define project requirements, scope, and
deliverables.
Conducted client workshops and requirement analysis to design custom CRM solutions.
Successfully delivered and implemented tailored CRM solutions, exceeding client
expectations.
2. CloudThing India, Business Analyst
June 28th, 2021 - July 2022
Project: SAICA
Worked as a Business Analyst on a Microsoft Dynamics 365 project, gathering and
documenting business requirements, conducting gap analysis, and providing actionable
insights.
Collaborated with stakeholders to define project goals and objectives, ensuring alignment
with business needs.
Developed comprehensive business process documentation, use cases, user stories, and
flowcharts.
Acted as a liaison between technical and non-technical teams, facilitating effective
communication and project coordination.
3. Positive Edge Technologies Pvt. Ltd., Business Analyst
October 2018 - 24 February 2021
Project: Ministry of Power (Onsite)
Served as a functional consultant, playing a crucial role in the implementation of Microsoft
Dynamics 365 for the Ministry of Power.
Conducted on-site consulting, gathering and understanding client requirements, and
translating them into CRM solutions.
Collaborated with stakeholders to define project goals and objectives, ensuring alignment
with business needs.
Collaborated with developers to configure and customize CRM systems to meet specific
business needs.
Conducted end-user training and provided post-implementation support.
4. Apar Technologies Pvt. Ltd., CRM Consultant
February 2016 - October 2018
Project: Elite Student Information System
Worked as a technical consultant on Microsoft Dynamics 365 projects, providing expertise in
CRM customization, configuration, and development.
Collaborated with clients to identify system requirements and design CRM solutions to meet
their needs.
Developed custom entities, workflows, and plugins to enhance CRM functionality.
Assisted in data migration and system integration tasks.
5. Dynamic App Center Pvt. Ltd., Manual Tester
March 2015 - February 2016
Conducted manual testing of web and mobile applications, identifying defects, and verifying
fixes.
Developed test cases, executed test plans, and provided comprehensive defect reports.
Worked closely with developers to ensure the delivery of high-quality software.
6. AppSquadz Technologies Pvt. Ltd., Manual Tester
Sep 2014 - March 2015
Conducted manual testing of web and mobile applications, creating test cases, and executing
test plans.
Collaborated with development teams to ensure the resolution of identified defects.
Education:
Diploma in Electronics Instrumentation Engineering
S.J.P. Polytechnic DAMLA, Yamuna Nagar (Haryana)
Certification:
PL-200: Microsoft Power Platform Functional Consultant
Skills:
Microsoft Dynamics 365
Power Platform
Azure DevOps
Microsoft Excel
Business Analysis
Technical Consulting
CRM Customization and Configuration
Manual Testing
Requirement Gathering
Project Management
Stakeholder Communication
Documentation
Team Leadership
Languages Known:
HTML, CSS, JavaScript
