CHAPTER II

THEORETICAL FRAMEWORK

REVIEW OF RELATED LITERATURE

Many quantitative studies (Bennett & Bennett, 2002; Goodwin, 1993; Hara &

Kling, 1999) have been conducted in an effort to determine the effectiveness of on-

line learning. However, there has been little research that has sought to control for

student variables that could provide answers to the following questions such as:

How do students’ computer skills affect perceptions of on-line quality? Do students’

computer skills also affect students’ learning outcomes? How does the

communication within the on-line environment affect student’s perception and

learning outcome?

According to Thurmond, Wambach, Connors & Frey (2002) these are just a few

of the questions that are often ignored or under investigated in research that has

assessed the quality of on-line learning. Quality assurance guidelines and principles

The quality of online education has also prompted the attention of higher education

accreditation associations. Many organizations published and proposed their

guidelines or principles to ensure the quality of online education. In the early 1990s,

the Western Cooperative for Educational Telecommunications (WECT) developed

“Principles of Good Practice for Electronically Offered Academic Degree and

Certificate Programs” (Twigg, 2001). Since then, many other groups have developed

similar principles and practices. For example, The American Distance Education

Consortium (ADEC) drafted “ADEC Guiding Principles for Distance Learning”. A joint
task force of the American Council of Education and the Alliance: An Association for

Alternative Programs for Adults developed “Guiding Principles for Distance Learning

in a Learning Society.” The Instructional Telecommunications Council provided

“Quality Enhancing Practices in Distance Education.” The American Federation of

Teachers (AFT) developed “Distance Education: Guidelines for Good Practice.”

The Council of Regional Accrediting Commissions updated and explained

WECT’s statement, and published “Guidelines for the Evaluation of Electronically

Offered Degree and Certificate Programs” (Twigg, 2001). In 2000, The Institute for

Higher Education Policy (IHEP) first reviewed all of the existing principles or

guidelines, and proposed 24 benchmarks for measuring quality Internet-based

learning, which were grouped into seven categories: (a) institutional support, (b)

course development, (c) teaching/learning, (d) course structure, (e) student support,

(f) faculty support, and (g) evaluation and assessment (IHEP, 2000). Among the

seven categories, three categories are related to students. They are

teaching/learning, course structure, and student support. The IHEP student

Benchmark scales are adopted as theoretic framework of this study to see if

students’ perceived good quality of online education is congruent with IHEP

Benchmarks.

REVIEW OF RELATED STUDIES

Quality assurance guidelines and principles

The quality of online education has also prompted the attention of higher

education accreditation associations. Many organizations published and proposed

1990s, the Western Cooperative for Educational Telecommunications (WECT)

developed “Principles of Good Practice for Electronically Offered Academic Degree

and Certificate Programs” (Twigg, 2001). Since then, many other groups have

developed similar principles and practices. For example, The American Distance

Education Consortium (ADEC) drafted “ADEC Guiding Principles for Distance

Learning”. A joint task force of the American Council of Education and the Alliance:

An Association for Alternative Programs for Adults developed “Guiding Principles for

Distance Learning in a Learning Society.” The Instructional Telecommunications

Council provided “Quality Enhancing Practices in Distance Education.” The

American Federation of Teachers (AFT) developed “Distance Education: Guidelines

for Good Practice.” The Council of Regional Accrediting Commissions updated and

explained WECT’s statement, and published “Guidelines for the Evaluation of

Electronically Offered Degree and Certificate Programs” (Twigg, 2001).

In 2000, The Institute for Higher Education Policy (IHEP) first reviewed all of the

existing principles or guidelines, and proposed 24 benchmarks for measuring quality

Internet-based learning, which were grouped into seven categories: (a) institutional

support, (b) course development, (c) teaching/learning, (d) course structure, (e)

student support, (f) faculty support, and (g) evaluation and assessment (IHEP,

2000). Among the seven categories, three categories are related to students. They

are teaching/learning, course structure, and student support. The IHEP student

Benchmark scales are adopted as theoretic framework of this study to see if

students’ perceived good quality of online education is congruent with IHEP

conducted a qualitative study to determine learners’ perspectives on web-based

learning. The research was conducted in a blended university online class, which

means the class was a one-semester regularly scheduled class with web-based

technology (LearningSpace) as a supplement. When interviewed, some participants

indicated that they tended to think more deeply about the subject areas when

responding in writing as compared to giving verbal responses. They explained that

they were able to continually reflect upon each other’s reflections because of the

public and permanent display of the discussion postings on the Web. As stated by

one participant, “There is something that forces you to think mo re deeply about

subject areas when you have to respond in writing” (Petrides, 2002, p. 72).

Another participant reiterated this opinion, indicating that the online technology

allowed more reflection than in face-to-face classroom discussion. Vonderwell

(2003) interviewed 22 students in regards to their perceptions of their asynchronous

online learning experiences. Some participants expressed that the asynchronous

environment allowed them to write carefully about their ideas. For example,

Vonderwell revealed that one participant stated, “The discussion questions were not

just for writing the answers; they required reflection” (p. 86). Flexibility is an area of

strength of the online learning environment that has been identified by researchers

(Petrides, 2002; Schrum, 2002).

In Petride’s (2002) study, he reported that participants revealed that it was easier

to work in collaborative groups in an online course, since there was no less needs to

rearrange everyone’s schedule. In addition to flexibility with time, choices related to

Walber’s (1999) study on web-based learning environments guided by principles of

good teaching practice also indicated that the ability to freely pick and choose from

the menu of diverse learning experiences enabled them to find the approaches that

best fit the way they learn. Convenience is also an advantage reported in the online

learning literature. For example, in Poole’s (2000) study of student participation in a

discussion-oriented online course, the findings indicated that students participated in

online discussions at the times which is most convenient to them, such as on

weekends. Poole also found that students mostly accessed the online course from

their home computers, which was the place most convenient to them. Other

researchers have also found similar results that online learners read and respond to

instructor’s comments in online discussions at times convenient to them e.g. early

morning, late evening (Murphy & Collins, 1997).

Students’ perceived weakness of online learning Delay communication is one

weakness of online learning that is reported by many researchers (Howland &

Moore, 2002; Petride, 2002; Hara & Kling, 1999; Vonderwell, 2003). According to the

study by Howland & Moore (2002), the communication between students and

between students and instructor was a critical issue. The absence of face-to-face

interaction between student and instructor contributed to negative perceptions of

many students. Students felt unconfident in guidance when the feedback from

instructor was delayed. In addition, in Howland & Moore’s study (2002), they found

that many students reported that it was difficult to get clarification on assignments,

etc. due to lack of communication between student and instructor. The general
impression of communication between students was also negative. The message

board was the main communication gateway between students and instructor. Each

student was required to make a posting on message board each week. The students

often reported that the message board posting was ineffective and they were

disappointed in the level and quality of communication (Howland & Moore, 2002).

Petride’s (2002) study on learners’ perspectives on web-based learning also

reported that some participants felt a lack of immediacy in responses in the online

context in comparison to what could typically occur in a structured face-to-face class

discussion. This appears to be especially obvious in asynchronous online

discussions, when students have to wait for others to read and respond back to their

postings or e-mail messages. Hara and Kling (1999) did a qualitative case study of a

web-based distance education course at a major U.S. university. Their participants

reported the lack of immediacy in getting responses back from the instructor, and as

a result they felt frustrated. Recent studies indicate similar results.

For example, in Vonderwell’s (2003) study, one reported disadvantage of an

online course was the delay of immediate feedback from the instructor. One

participant stated, “It might take hours, maybe a day or so before you get an answer

back for the question” (Vonderwell, 2003, p. 84). Lack of a sense of online

community and the feelings of isolation were other weakness that learners have

reported in their online learning experiences. Vonderwell (2003) reported that online

learning participants indicated a lack of connection with the instructor, especially

“one-on-one” relationship with the instructor. Vonderwell revealed that one

participant stated, “I still feel like I know a little bit about my instructor, but not the
same way that I would if I was in a class. I don’t know much about her personality at

all” (p.83). Other studies have found similar results. For example, Woods (2002) in

his study on the online communication between instructor and learner reported that

online learners reported feeling isolated from faculty as well as other learners in the

online courses they had taken.

Conceptual/Theoretical Framework

Techniques for conducting qualitative research include observations, interview,

and document analysis. Triangulation—putting together various types and pieces of

information –can lead to a better analysis or interpretation of a situation. According

to Patton (1990), “Studies that use only one method are more vulnerable to errors

linked to that particular method than studies that use multiple methods in which

different types of data provide cross-data validity checks” (p. 18). Interviews and

observations are only two parts of that process. Strengthening the information

collected from observations and interviews with other data is not essential, but

desirable (Stake, 1995). The data collection techniques used in this study consisted

of the structured and unstructured interviews, observations, and documentations.

Input Process Outcome

(Filling up the Research

Gap)

- Experience of students

who are receiving online

1. Interview Questions education.

TOWARDS THE 2. Observation (after the - Perceiving the quality of

QUALITY OF ONLINE structured interview) online education from

EDUCATION their experiences.

3. Scheduled

Documentation - Factors that have

(Photographs of learning shaped students’ online

environment, online class education experience.

and layout, class

documents) - Factors contributed to

the quality of online

education.

Assumptions of the Study

It is assumed that the number of online education courses in higher education

has increased, concerns and issues have arisen about the quality of these courses

(Yang & Cornelious, 2003). Many problems that have arisen in online education

regarding its quality are often related, but not limited to: (a) the requirement of

separate quality assurance standards, (b), programs having low (or no) quality

standards, and (c) there is no consensus on what constitutes learning quality (Twigg,

2001). Moreover, through this study it is expected that the findings will contribute to

the quality of online education.

This study adopted the term of online education identified by Paulsen (2002).

According to Paulsen, online education is characterized by

-the separation of teachers and learners (which distinguishes it from face-to-face

education),

-the influence of an educational organization (which distinguishes it from self-

study and private tutoring),

-the use of a computer network to present or distribute some educational content

-the provision of two-way communication via a computer network so that

students may benefit from communication with each other, teachers, and staff. (p.1.)

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