SUMMER TRAINING REPORT ON
DEPARTMENT OF HR
Undertaken at Eternal Hospital
Submitted in partial fulfilment of the requirements for Survey report and
viva For the degree of Bachelor of Business Administration.
JAIPUR NATIONAL UNIVERSITY, JAIPUR, RAJASTHAN
SCHOOL OF BUSINESS AND MANAGEMENT
SUBMITTED TO: SUMITTED BY:
Mrs. Namrita Singh Ahulwalia Pragya Lalwani
Contents
ACKNOWLEDGEMENT.......................................................................................................................4
DECLARATION FORM.........................................................................................................................5
Introduction..............................................................................................................................................6
Awards won by Eternal hospital..............................................................................................................8
About the CEO of Eternal hospital..........................................................................................................9
Eternal family........................................................................................................................................10
Goals of Eternal hospital........................................................................................................................11
Objectives of Eternal hospital................................................................................................................11
MISSION...............................................................................................................................................12
VISION..................................................................................................................................................12
How does human resource department work?.................................................................................13
Why HR department is required?..........................................................................................................14
Why I chose human resource department?............................................................................................15
Skills added after completion of internship...........................................................................................16
1.Public Relation..................................................................................................................................17
2.Maintaining files.................................................................................................................................18
3.Learned to conduct trainings...........................................................................................................19
4.Maintaining attendance and overtime records....................................................................................20
SWOT Analysis Of Eternal Hospital.....................................................................................................21
Conclusion............................................................................................................................................25
References.............................................................................................................................................26
ACKNOWLEDGEMENT
The successful accomplishment of this project work is the outcome of the contribution of
number of people, especially those who have given the time and effort to share their thoughts
and suggestions to improve the report. At the very beginning I would express my deepest
gratitude to Almighty God for giving me the strength and the composure to finish the task
within the scheduled time.
I would like to thank Mr. Sunil Soni, HR Head, Eternal Hospital, giving me this opportunity.
I would also like to thanks Mrs. Poonam Goyal HR Executive, of Eternal Hospital for
rendering their valuable time and providing me with information that was very much needed
in order to successful completion of this report. Finally, my sincere gratitude goes to my
family and friends for supporting me, sharing their thoughts and giving me the moral support
during the preparation of this report. At last I would like to thank Mrs. Namrita Singh
Ahulwaliya For her support and believe on me.
JAIPUR NATIONAL UNIVERSITY
DECLARATION FORM
I am Pragya lalwani hereby declare that the Summer Training project entitled
“DEPARTMENT HR” at Eternal Hospital Jaipur submitted research paper is my original
work. I take full responsibility, that if in future, the paper is found invalid according to basic
rules, the last decision will be of the authorities concerned. I have undergone 45 days training
at Eternal Hospital Jaipur (Sanganer).
Introduction
Eternal Hospital (A unit of Eternal Heart Care Centre and Research Institute) is a state-of-the-
art tertiary care hospital in Jaipur city. This landmark Healthcare Institute is the result of the
vision of Dr. Samin K. Sharma, world-renowned Interventional Cardiologist based at Mount
Sinai Hospital, New York, USA. Founded in 2013, today it is one of the most preferred
hospitals not only in Jaipur but also nationally and internationally owing to the exclusive
services and excellent medical outcomes delivered. Eternal Hospital brings the best in
multispecialty treatment to the state of Rajasthan. Hospital with a capacity of 250 bedded
hospital has state-of-the-art technology focusing on the specialities like Cardiology, Cardiac
Surgery, Neurology, Neuro Surgery, Orthopaedic & Joint Replacement, Spine Surgery,
Nephrology, Paediatrics, Gynaecology, Critical Care, Urology, Pulmonology,
Gastroenterology, Diabetes and Endocrinology and many more.
Eternal Hospital has a knowledge sharing arrangement with Mount Sinai Hospital New York
USA, which has been internationally recognized for its top-performing physicians and
revolutionary research centres.
Eternal hospital is the only hospital of the state with JCI (Joint Commission International)-
USA Based organization accreditation. This accreditation is a testimony to Eternal Hospital’s
constant endeavour to provide world-class patient care and maintain the highest standards in
healthcare delivery. Apart from this hospital is accredited by NABH, NABL and awarded for
Nursing Excellence by NABH.
All construction and adaptation of technology have been done in adherence to international
norms. An aesthetically inspiring building backed by highly dedicated customer services
bears the differentiating mark for ETERNAL HOSPITAL. Latest range of equipment ranging
from a highly equipped ICU to FD-20 (most advanced CATH LAB in Rajasthan) Cath lab are
some of the examples of the high benchmarks ETERNAL HOSPITAL maintains for its
patients. Eternal Hospital has emerged as one of the most preferred multi-specialities
healthcare centre with three successful heart transplants, ECMO and many more. Clinical
excellence is rooted in our team of doctors or medical experts who are well versed with the
latest advancements in their respective fields, this is further complemented by our teams of
highly trained nurses and paramedical staff.
Awards won by Eternal hospital
Eternal Hospital Jaipur was awarded by Asia's Greatest Brands 2019-2020, in the category of
Industry “Healthcare”, at Asian Business and Social Forum, Pride of Asia Series Awards and
Business Summit held on 7th February 2020 at The Marriott Marquis Hotel, Queen’s Park,
Bangkok, Thailand.
Eternal Hospital has been awarded as the Best Multispecialty Private Hospital of Jaipur by
‘The Week Magazine’ in their recently
TOI Awarded Mrs Manju Sharma as Entrepreneur excellence in health care and community
services in 2019.
About the CEO of Eternal hospital
Dr. Pracheesh Prakash Pandey, Chief Executive Officer of Eternal Hospital Jaipur (EHCC), is
a multi-faceted individual. He is a postgraduate in internal medicine. His inclination towards
administration led him to get trained in general management at XLRI Jamshedpur. Apart from
his clinical exposure of over 7 years, he has hospital business experience of more than 12
years across a variety of functions, including P&L management, acquisitions, administration,
healthcare services, and clinical and non-clinical operations management.
Eternal family
Eternal family is approximately about 501 to 1000 members after every 3 months new
member comes and one retries.
Eternal hospital provides a healthy working environment to the employees also takes care of
employees by providing them free tea and coffee services.
Eternal hospital also provides leaves to the employees like sick leaves maternity leaves etc.
Goals of Eternal hospital
Provide the finest care at the most affordable prices because we firmly believe that every
person has the right to good health and healthcare facilities. At Eternal Hospital in Sanganer,
we bring state-of-the-art care under one roof.
Objectives of Eternal hospital
1) To provide best health care services.
2) Provide good working environment to the employees, doctors and staff members.
3) Work for patient care and saving life's.
MISSION
Enhance the healthcare ecosystem through community health initiatives while
ensuring that quality primary, secondary, and tertiary healthcare services are
accessible to all.
VISION
Redefine patient care, bringing international clinical excellence and advanced technology to
the people of Rajasthan.
Also providing health care services globally.
How does human resource department work?
Human resources department is focused on the recruitment and retention of employees within
a company. HR typically finds, hires (and fires), and trains employees. It oversees employee
relations and manages benefit programs for only in recruitments hr department also work in
solving the problems of employees and providing them appropriate amount of salary and
other benefits.
Why HR department is required?
Hr department is the backbone of the company because this department works for the
company as well as for the employees also help the company to grow and help to employees
to grow on personal level.
Why I chose human resource department?
I chose hr department because I am an extrovert person I love to meet and interact with new
people and socializing also human resource department can provide me with a lot of skills
like public relations, teamwork, negotiation skills , excel knowledge etc.
Public Relations Maintaining files
Skills added after completion of internship
Maintenance of attendance
and over time records Learned to conduct
trainings
1.Public Relation
Public relations
1. I was asked to call people who's resumes were there and ask them about there
experiences and past background.
2. I was also asked to shortlist the candidates having the skills required for the job role
and negotiate with salary.
3. During my 45 days internship my hr told me to socialize with employees and ask
them about the reasons they are leaving
2.Maintaining files
My HR asked me to maintain the files of employees keeping separators of green
yellow pink and blue pages where green contains all the training documents yellow
contains all the marksheet, certificates and other educational documents on the other
hand pink contains the personal information like Aadhar card pan card account details
etc and the last blue one contains his offer letter and appointment letter.
After all this I was asked to arrange the files according to their employee I'd.
3.Learned to conduct trainings
Mrs Poonam Goyal who was hr executive in eternal hospital use to take me in training rooms
to make me understand what basically training is and why it is required and how it is
conducted she is a great speaker and she bought confidence in me to speak in front of people
she really helped me a lot during my internship and because of her I was able to speak.
Induction is basically a welcoming process which is conducted for new employees to tell
them about the company. I watched inductions and learned how they takes place.
4.Maintaining attendance and overtime records
I was asked to maintain the attendance of the employees in excel where no of working days
were given and present and absent was mentioned I was asked to find out the days employee
were present so there was the formula for that in excel which was = countify( range ,'p') enter
after this I got the days the number employees where present in a month
On the other hand, for overtime, I was asked to check the duration of over time
from the files and multiply the regular rate of pay by 1.5 and multiply the result by the total
number of overtime hours worked.
SWOT Analysis Of Eternal Hospital
Strengths of eternal hospital - This hospital is most renounced and trust worthy hospital
people trust this hospital for disease like cardiac and heart care services also this hospital is
known for its patient care , high class technology and 24/7 availability.
Other strengths of eternal hospital
Leading-edge facilities and modalities
Best in class technology
Innovative treatment options
Multidisciplinary approaches
Dedicated surgical units and labs
Fully equipped ICUs
Transparency and confidentiality of treatment
World-class care
24/7 availability
Weakness
The biggest weakness of the hospital is that hospital is mainly famous for the cardiac surgery
and heart patients also because of world class technology the expenses incurred by this
hospital is very high which can not be afforded by middle class and lower middle class but
the hospital is working to overcome the weakness by recruiting the best doctor's of diseases
like brain tumour , lungs transplantation, kidney problems etc also the hospital is trying to
reduce the cost of machines to decrease its price to make people achieve best health care.
Opportunities
There are several new opportunities coming for the hospital like
1) Brining new technology.
2) Working for disease like Brian tumour , kidney, liver etc.
3) Getting the award of best patient care hospital.
4) Being the first choice in terms of health care.
Threats of Eternal hospital
The biggest threat of the hospital is it's competitors who are trying to bring best kind of
technology by using less resources hospitals like MD CARE. Hospital.
KRIMS Hospitals.
Meditrina Hospitals Pvt Ltd. hospital & health care.
Are constantly trying to beat eternal hospital by playing against their weakness.
But the external hospital is trying level best to overcome the weakness and bring new
technology.
Conclusion
Working in eternal hospital was a great experience the working environment and the people
over there were very enthusiastic and dedicated towards work My HR Manager Mr Sunil
Soni and Hr executive Mrs Poonam Goyal helped me a lot throughout my journey they
have boosted my confidence I meet a lot of people over there who were very supportive and
helpful I learned a lot of things like trainings , inductions, maintaining files , maintaining
attendance etc also this internship made me a different kind of person by giving me corporate
experience working 9 to 5 at last I would like to say that I enjoyed working in eternal hospital
and health care centre. At last I really enjoyed working over there and learned lot of things.
References
www.eternalhospital.com
www.eternaledu.com
www.wikipedia.com
www.jaipurhealthcare.com
