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The customer contacted Urban Outfitters customer service via chat about a package that was delivered but they were not home to receive it. The customer service agent looked up the order details and tracking information but the tracking did not provide any additional details. The agent then said they would escalate the issue to their concerned team to further review with the carrier and provide an update to the customer within 48 business hours via email. The customer thanked the agent and ended the chat.

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21 views1 page

Transcript

The customer contacted Urban Outfitters customer service via chat about a package that was delivered but they were not home to receive it. The customer service agent looked up the order details and tracking information but the tracking did not provide any additional details. The agent then said they would escalate the issue to their concerned team to further review with the carrier and provide an update to the customer within 48 business hours via email. The customer thanked the agent and ended the chat.

Uploaded by

mafalda.macieira
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Urban Outfitters (03/12/2022, [Link]): Hi mafalda!

I'm the UO Chat Bot 😎


Urban Outfitters (03/12/2022, [Link]): Are you inquiring about your order placed
on 11-23-2022
that included Cylie Green Corset Green - XS that
has a status of 'Shipped'?
Urban Outfitters (03/12/2022, [Link]): Button Selections:
Yes
No
null (03/12/2022, [Link]): Yes
Urban Outfitters (03/12/2022, [Link]): Okay, what would you like to do with your
order?
Urban Outfitters (03/12/2022, [Link]): Menu Options:
Change or Cancel Order
Help with Order Issues
Returns & Exchanges
Chat with Customer Service
null (03/12/2022, [Link]): Chat with Customer Service
Urban Outfitters (03/12/2022, [Link]): Let's see if any agents are currently
available to assist you...
Urban Outfitters (03/12/2022, [Link]): A customer service agent will be able to
further assist you. Would you like to be connected?
Urban Outfitters (03/12/2022, [Link]): Button Selections:
Yes
No
null (03/12/2022, [Link]): Yes
Jammula D (03/12/2022, [Link]): How's it going!? My name is Jammula - what can I
help you with today?
null (03/12/2022, [Link]): hi, so my package arrived today but no one was home
null (03/12/2022, [Link]): what do i do now?
Jammula D (03/12/2022, [Link]): I'm sorry to hear that. May I have the order
number?
null (03/12/2022, [Link]): IP34833122
Jammula D (03/12/2022, [Link]): Thank you.
Jammula D (03/12/2022, [Link]): Let me check that for you.
Jammula D (03/12/2022, [Link]): Please allow me a minute.
Jammula D (03/12/2022, [Link]): Thank you for waiting.
Jammula D (03/12/2022, [Link]): I see that the carrier has been attempted the
delivery. Here is the tracking link [Link]
[Link]/1?ref=UO017933531&
Jammula D (03/12/2022, [Link]): Just checking. Are we still conneted?
null (03/12/2022, [Link]): yes
null (03/12/2022, [Link]): tho they just say what i told you, they dont have any
information
Jammula D (03/12/2022, [Link]): I'm sorry to hear that.
Jammula D (03/12/2022, [Link]): Please allow me a minute. I will escalate this
issue to our concern team.
null (03/12/2022, [Link]): thank you
Jammula D (03/12/2022, [Link]): You're welcome.
Jammula D (03/12/2022, [Link]): For such packages, our goal is to get it to you.
However, if we aren’t able to, we’ll be happy to research the missing package and
offer solutions. I have arranged to have this further reviewed. Our team will work
with the carrier to confirm your delivery. Once we have an update, we’ll send you a
follow up email within 48 business hours.
null (03/12/2022, [Link]): ok then thank you for everything
Jammula D (03/12/2022, [Link]): My pleasure. Anything else I can help you with?
null (03/12/2022, [Link]): no but tnks
Jammula D (03/12/2022, [Link]): Happy I could help. Have a nice day.

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