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Eight Basic Consumer Rights

The document outlines the eight basic consumer rights established by the Department of Trade and Industry in the Philippines to protect consumers. The rights include: the right to basic needs like food and shelter; the right to safety regarding hazardous products; the right to information about products and services; the right to choose from a variety of competitive options; the right to representation regarding business and government decisions; the right to redress such as refunds for defective products; the right to consumer education; and the right to a healthy environment. Overall, the eight rights aim to empower consumers, promote fairness, enable economic discussions, and create confidence in the marketplace.

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588 views1 page

Eight Basic Consumer Rights

The document outlines the eight basic consumer rights established by the Department of Trade and Industry in the Philippines to protect consumers. The rights include: the right to basic needs like food and shelter; the right to safety regarding hazardous products; the right to information about products and services; the right to choose from a variety of competitive options; the right to representation regarding business and government decisions; the right to redress such as refunds for defective products; the right to consumer education; and the right to a healthy environment. Overall, the eight rights aim to empower consumers, promote fairness, enable economic discussions, and create confidence in the marketplace.

Uploaded by

wellalltoo13
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
  • Eight Basic Consumer Rights

The Department of Trade and Industry (DTI) in the Philippines has established the "Eight

Basic Consumer Rights" to protect the rights of consumers in the country. Here are the eight basic
consumer rights based on the DTI:

1. The Right to Basic Needs: Consumers have the right to access basic goods and services that are
essential for survival. This includes access to food, clean water, clothing, and shelter at affordable
prices. For example, consumers have the right to expect that basic food items, such as rice or
vegetables, are available and affordable.

2. The Right to Safety: Consumers have the right to be protected against goods and services that are
hazardous to health or life. This includes the right to safe and defect-free products, as well as clear and
accurate labels on products. For example, consumers have the right to safe and properly labeled
medicines.

3. The Right to Information: Consumers have the right to receive accurate and complete information
about products and services. This includes clear and truthful advertising and labeling. For example,
consumers have the right to know the ingredients and nutritional information of packaged food products.

4. The Right to Choose: Consumers have the right to choose from a variety of products and services
at competitive prices. This means businesses should not engage in anti-competitive practices that limit
choices. For example, consumers have the right to choose between different brands of mobile phones
at competitive prices.

5. The Right to Representation: Consumers have the right to be heard and represented in
government and business decisions that affect their interests. Consumer organizations and advocacy
groups play a crucial role in representing consumers' interests. For example, consumers have the right
to participate in public hearings regarding utility rate increases.

6. The Right to Redress: Consumers have the right to seek compensation or remedies when they
receive substandard products or services. This includes the right to refunds, replacements, or repairs.
For example, consumers have the right to return a defective appliance for a refund or repair.

7. The Right to Consumer Education: Consumers have the right to access education and information
that helps them make informed choices. This includes information about their rights and responsibilities
as consumers. For example, consumers have the right to attend workshops on financial literacy.

8. The Right to a Healthy Environment: Consumers have the right to live and work in an environment
that does not threaten the well-being of present and future generations. This encompasses
environmental protection and sustainability. For example, consumers have the right to expect that
products are manufactured and disposed of in ways that minimize environmental harm.

As a whole, the purpose of the 8 Basic Consumer Rights is to protect and empower
consumers, promote fair business practices, provide mechanisms for economic discussions, and create
a marketplace where consumers can confidently engage in economic transactions while businesses
operate responsibly and ethically.

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