PERCEIVED LEVEL OF SATISFACTION OF SELECTED MARITIME
STUDENTS IN THE DELIVERY OF LESSONS OF
MARITIME INSTRUCTORS IN
MARINERS’ LEGASPI
An Undergraduate Thesis
Presented to
The Faculty of Maritime Education Department
MARINERS’ POLYTECHNIC COLLEGES FOUNDATION
OF LEGASPI CITY (ALBAY) INC.
Legazpi City, Albay
In Partial Fulfillment of the
Requirements for the Degree of
BACHELOR OF SCIENCE IN MARINE TRANSPORTATION
Evan Jed O. Oribiana
Jude Raymond P. Rayala
Christian Paul S.Raynes
Reencis Dominic S. Ruben
John C. Sevilla
Renz Joshua O. Templonuevo
July 2021
1
RECOMMENDATION FOR PROPOSAL DEFENSE
This undergraduate thesis entitled, “PERCEIVED LEVEL OF
SATISFACTION OF SELECTED MARITIME STUDENTS IN THE DELIVERY OF
LESSONS OF MARITIME INSTRUCTORS IN MARINERS’ LEGASPI,” prepared
and submitted by EVAN JED O. ORIBIANA, JUDE RAYMOND P. RAYALA,
CHRISTIAN PAUL S.RAYNES, REENCIS DOMINIC S. RUBEN, JOHN C.
SEVILLA, RENZ JOSHUA O. TEMPLONUEVO, in partial fulfillment of the
requirements for the degree of BACHELOR OF SCIENCE IN MARINE
TRANSPORTATION, is hereby submitted to the thesis committee for oral
examination.
CHONA LEE P. TORRES, MM
Adviser
In partial fulfillment of the requirements for the degree of BACHELOR OF
SCIENCE IN MARINE TRANSPORTATION, this undergraduate thesis entitled,
“PERCEIVED LEVEL OF SATISFACTION OF SELECTED MARITIME
STUDENTS IN THE DELIVERY OF LESSONS OF MARITIME INSTRUCTORS
IN MARINERS’ LEGASPI,” prepared and submitted by EVAN JED O. ORIBIANA,
JUDE RAYMOND P. RAYALA, CHRISTIAN PAUL S.RAYNES, REENCIS
DOMINIC S. RUBEN, JOHN C. SEVILLA, RENZ JOSHUA O. TEMPLONUEVO,
is hereby recommended for oral examination.
THESIS COMMITTEE
Choose an item. Choose an item.
Member Member
GENEVIEVE P. MARCELO-SY, MBA
Chairman
2
ACKNOWLEDGEMENT
The researchers would like to extend their gratitude to the following persons
who contributed their assistance in any way they can during the presentation of
the research.
To the Almighty God, for bringing hope and strengthening them for His
purposes throughout the study, as well as the great love, care, and the blessings;
PLEASE CONTINUE
The Researchers
3
TABLE OF CONTENTS
PAGE
TITLE PAGE i
ACKNOWLEDGEMENT ii
LIST OF TABLES iii
LIST OF FIGURES iv
LIST OF APPENDICES v
CHAPTER I THE PROBLEM AND ITS SETTINGS
Introduction
Statement of the Problem
Assumptions of the Study
Scope and Delimitation of the Study
Significance of the Study
CHAPTER II REVIEW OF RELATED LITERATURE AND STUDIES
Foreign Literature
Local Literature
Foreign Studies
Local Studies
Synthesis of the Art
Gap Bridged by the Study
4
Theoretical Framework
Conceptual Framework
Definition of Terms
CHAPTER III RESEARCH DESIGN AND METHODOLOGY
Research Design
Sources of Data
Population of the Study
Research Instrument
Validation of the Research Instrument
Data Gathering Procedure
Statistical Treatment of Data
REFERENCES
APPENDICES
CURRICULUM VITAE
5
LIST OF TABLES
TABLE PAGE
A Population of the Study
6
LIST OF FIGURES
FIGURE PAGE
1 Theoretical Framework of the Study
2 Conceptual Framework of the Study
7
LIST OF APPENDICES
APPENDIX PAGE
A Letter to Conduct Dry-Run Survey
B Letter to Conduct Actual Survey
C Survey Questionnaire
D Documentation
8
CHAPTER I
THE PROBLEM AND ITS SETTING
Introduction
PLEASE WRITE YOUR INTRODUCTION HERE
9
Statement of the Problem
The purpose of this research is to determine the Perceived level of
Satisfaction of selected Maritime Students in the Delivery of Lessons of Maritime
Instructors in Mariners’ Polytechnic Colleges Foundation Inc. Rawis Legaspi City
for the Academic Year 2020-2021.
Specifically, this study sought answers to the following sub-questions:
1. What are the profile of selected maritime students in Mariners’ Legazpi, in
terms of:
a. age
b. sex?
2. What are the perceived level of satisfaction of selected maritime students
in the delivery of lesson of the maritime instructors, in terms of :
a. tools and technology used in teaching
b. activities
c. learning resources
d. modes of communications?
3. What problems have encountered by selected maritime students in the
delivery of lessons of their instructors, in terms of :
a. tools and technology used in teaching
b. activities
c. learning resources
d. modes of communications?
10
4. What are the possible solutions maybe recommended to solve the
problems encountered by selected maritime students in the delivery of
lessons of their Instructors, in terms of:
a. tools and technology used in teaching
b. activities
c. learning resources
d. modes of communications?
Assumptions of the Study (THIS IS ONLY A SAMPLE FORMAT)
The study presents these following assumptions:
1. The profile of selected maritime students varies in terms of age, sex, and
program.
2. The perceived level of satisfaction of selected maritime students in the delivery
of lessons maritime instructors varies in terms of tools and technology used in
teaching, activities, learning resources, and modes of communications.
3. There are problems encountered by selected maritime students in the delivery
of lessons of the maritime instructors in terms of tools and technology used in
teaching, activities, learning resources, and modes of communications.
4. There are possible solutions that maybe recommended to solve the problems
encountered by selected students in the delivery of lessons of the maritime
instructors in terms of tools and technology used in teaching, activities,
learning resources, and modes of communications.
11
Scope and Delimitation of the Study
This study aims to determine the perceived level of satisfaction of
Maritime Students in the Delivery of Lessons of Maritime Instructors in Mariners’
Legazpi for the Academic Year 2020-2021. Data gathering of this research is
conducted on June 2021. Respondents are maritime students only. Other
students who are not maritime where not considered as respondents for this
research.
Significance of the Study
The study will be beneficial to the following:
Faculty members of the Maritime Department of Mariners’ Legazpi.
Result will serve as baseline data to determine areas for improvement in the
delivery of lessons of the Maritime Instructors during online classes in Mariners’
Legazpi. (THIS IS ONLY A SAMPLE FORMAT)
12
CHAPTER II
REVIEW OF RELATED LITERATURE AND STUDIES
This chapter presents the review of related literature and studies which
contain foreign and local readings, gap to be bridge by the study, theoretical and
conceptual frameworks which are relevant to this study.
Foreign Literatures
STATE ATLEAST 5 FOREIGN LITERATURES RELATED TO YOUR
STUDY IN RECENT YEARS USING APA FORMAT FOR INTEXT CITATION
example:
In Netherlands, Roth and Gainier (2015) observed that, learning science
subjects were quite unique. In class, students assumed responsibility for their
own learning and were expected to monitor their own work as well as progress.
Local Literature
STATE ATLEAST 5 LOCAL LITERATURES RELATED TO YOUR STUDY IN
RECENT YEARS USING APA FORMAT FOR INTEXT CITATION
example:
Jalbani (2014) in his article he discusses and focuses on impact of
effective learning strategies on the student’s academic performance and learning
outcome. He mentioned also that a teacher plays a vital role within a few hour in
13
the classroom by delivering the daily specific planned context which is a part of
the curriculum that the teachers to follow.
Foreign Studies
STATE ATLEAST 5 FOREIGN STUDIES RELATED TO YOUR STUDY IN
RECENT YEARS USING APA FORMAT FOR INTEXT CITATION
example:
Technology in online distance education classes may have a more
important effect on learners in some situations than others due to individual
differences in performance and variations of interaction between task, learner,
and
technology (Wolfe, 2018).
Local Studies
STATE ATLEAST 5 LOCAL STUDIES RELATED TO YOUR STUDY IN
RECENT YEARS USING APA FORMAT FOR INTEXT CITATION
example:
Alvarez et al. (2014) study about the analysis of the practical
implementation of two teaching techniques so-called problem-based learning and
cooperative learning. These techniques were applied to some courses in the
department of mechanical and electrical engineering and evaluated through
assessment rubrics. However, they use a sample of students and teachers, the
assessment rubrics were applied to numerically evaluate the proportion of each
14
course, in which the teacher uses traditional teaching versus teaching for
meaningful learning.
Synthesis of the Art
STATE HERE THE SYNTHESIS OF THE ART OF YOUR STUD Y
Gap Bridged by the study
DESCRIBE THE CITED STUDIES AND THE GAP THAT NEEDS TO BE
ADDRESSED
Theoretical Framework
STATE HERE THE THEORETICAL FRAMEWORK OF YOUR STUDY
Example
The study utilized the Expectancy-Disconfirmation Paradigm (EDP) for the
assessment of satisfaction. The model implies that consumers purchase goods
and services with pre-purchase expectations about the anticipated performance.
The expectation level then becomes a standard against which the product is
judged. That is, once the product or service has been used, outcomes are
compared against expectations. If the outcome matches the expectation
confirmation occurs. Disconfirmation occurs where there is a difference between
expectations and outcomes. A customer is either satisfied or dissatisfied as a
result of positive or negative difference between expectations and perceptions.
Thus, when service performance is better than what the customer had initially
expected, there is a positive disconfirmation between expectations and
15
performance which results in satisfaction, while when service performance is as
expected, there is a confirmation between expectations and perceptions which
results in satisfaction. In contrast, when service performance is not as good as
what the customer expected, there is a negative disconfirmation between
expectations and perceptions which causes dissatisfaction.
This Theory then is applied to determine the perceived level of satisfaction of
selected maritime students in the delivery of lessons of the Maritime Instructors
in Mariners’ Legazpi.
This study’s theoretical framework is shown in Figure 1.
Theoretical Framework of the Study
Figure 1
Conceptual Framework
STATE HERE THE CONCEPTUAL FRAMEWORK OF YOUR STUDY
Example
The conceptual framework of this study is presented in Figure 2. The
paradigm shows the Satisfaction of Maritime Students in the delivery of lessons
of the Maritime Instructors in Mariners’ Legazpi.
16
The research will utilize and input – process –output and feedback
mechanism in presenting the concept. In the first box is the title of the study and
in the second box are the statement of the problems and in the third box are the
output of the stud which are to improve the delivery of Instruction of the Maritime
Instructors and to design and develop strategies effective for online classes. All
feed backs shall be gathered and will be identified by developing an instrument
for the improvement of the study.
Profile of respondents Bases to improve the
delivery of instruction
Perceived level of of the Maritime
satisfaction of maritime Instructors in
PERCEIVED students in the teaching Mariners’ Legazpi
LEVEL OF strategies of their
SATISFACTION instructors Design and
OF MARITIME Problems encountered development of
STUDENTS IN by respondents teaching strategies
THE TEACHING Possible solutions on effective for online
STRATEGIES OF the problems classes
MARITIME encountered by
INSTRUCTORS respondents
IN MARINERS’
LEGASPI
FEEDBACK
Conceptual Frameworks of the Study
Figure 2
17
Definition of Terms
To ensure clarity and understanding of the data in this study, the following
important terms used were defined conceptually and operationally to give
substantial meaning and purpose for easier understanding.
● PLEASE ARRANGE IN ALPHABETICAL ORDER
● 2 DEFINITIONS:
o OPERATIONAL – How the terms are used in
the study
o CONCEPTUAL – Definitions are based on
books and dictionaries
18
CHAPTER III
RESEARCH DESIGN AND METHODOLOGY
This chapter discusses the research design, population of the study, research
instrument, data gathering procedures, and statistical tools used in the study.
Research Design
SAMPLE ONLY
The research employs a descriptive design which describe the profile of
respondents, the level of satisfaction of the maritime students on the delivery of
lessons of their instructors, the problems encountered by the students, and the
solutions that may be recommended to solve the problems encountered by the
students.
Population of the Study
SAMPLE ONLY
The respondents of this research are maritime students in Mariners’
Legazpi. It comprises 15 students from BSMarE and 15 students from BSMT
programs. They were randomly selected by the researchers through fish bowl
method from 1st year to 3rd year level from the Maritime Programs.
Table A shows the breakdown of the respondents
19
Table A
Population of the Study
Program Frequency Percentage
Research Instrument
SAMPLE ONLY
The main research instrument used in order to surface significant data
needed in this study is the survey questionnaire. Since data gathering is
conducted via online, the researchers input the questions in the Google form.
The questionnaire is divided into four (4) parts, it includes the profile of
respondents in terms of age and sex. The perceived level of satisfaction of the
students in the delivery of lessons of the maritime Instructors in terms of tools
and technology used in teaching, activities, learning resources, and modes of
communications. The problems encountered by the respondents and the
solutions that may be recommended to solve the problems encountered by the
respondents.
Data Gathering Procedure
SAMPLE ONLY
20
After constructing the survey instrument, the researchers gathered data by
communicating with the respondents through available communication platforms
such as messengers, google chat, and phone calls and text messages. Data are
tallied and summarized in the table for finalization.
Statistical Treatment of Data
SAMPLE ONLY
To assess the validity and reliability of the study, all the data gathered by
the instrument were tallied, tabulated, analyzed and interpreted accordingly.
The researchers utilized the following statistical tools in analyzing the data
gathered:
1. Frequency and Percentage. This was used in analyzing data for the
profile of respondents in terms of age and sex.
2. Weighted Mean. This was used in analyzing data for the perceived level
of satisfaction of the maritime students in the delivery of lessons of the maritime
instructors in terms of of tools and technology used in teaching, activities,
learning resources, and modes of communications. Also weighted mean was
used in analyzing the data in the problems encountered by the respondents and
the solutions that may be recommended to solve the problems encountered by
the respondents.
Below is the formula for weighted mean:
21
∑ fx
WM = n
Where:
WM Weighted mean
∑ Summation
n Total population
x Value of point
f Frequency of number or specific respondents
The result of the weighted mean shall be interpreted using the 4-point
Likert scale:
Adjectival Rating
Scale Range
Problem 2 Problem 3 Problem 4
Always Highly
4 3.50 - 4.49 Very Satisfied Encountered Recommended
3 2.50 - 3.49 Satisfied Often Encountered Recommended
Encountered Moderately
2 1.50 - 2.49 Moderately satisfied Recommended
Not Encountered Not
1 1.00 - 1.49 Not Satisfied Recommended
22
CHAPTER IV
PRESENTATION, ANALYSIS, AND INTERPRETATION OF DATA
This chapter presents the results and discussions of the gathered data of
the research entitled Perceived Level of Satisfaction of Maritime Students in the
Delivery of Lessons of the Maritime Instructors in Mariners’ Legazpi
SAMPLE ONLY
1. Profile of the respondents
Presented in Table 1 the result on the profile of the maritime students in
terms of age and sex.
Table 1
Statements frequency Percentage
A. Age
18-20 years old 15 50%
21-23 years old 8 26.6%
24-26 years old 7 23.3%
Total 30 100%
B. Sex
Male 29 96.6%
Female 1 3.4%
Total 30 100%
Profile of the Selected Maritime Students
23
a. age
Based from the result, in terms of age majority of the respondents
are in the age bracket of 18-20 years old with a frequency count of 15 or a
percentage rating of 50%.
b. sex
In terms of sex, majority of the respondents are male with the
frequency count of 29 and a percentage rating of 96.6. On the other hand,
only one respondent is female.
2. Perceived Level of Satisfaction of Selected Maritime Students in the
Delivery of Lessons of Maritime Instructors in Mariners’ Legazpi
Table 2
Perceived Level of Satisfaction of Maritime Students on the Delivery of
Lessons of the Maritime Instructors in Mariners’ Legazpi
Weighted Adjectival Interpretation
Statements
Mean Rating
A. Technology and tools used in teaching
a. Google Meet 3.35 Satisfied High
b. PowerPoint Presentation 3.1 Satisfied High
Very Very High
c. Video Presentation 3.5
Satisfied
d. Google classroom 2.9 Satisfied High
e. Google Form 3.25 Satisfied High
f. Google Docs 3.1 Satisfied High
General Weighted Mean 3.2 Satisfied High
B. Activities
a. Engagement Activities 2.6 Satisfied High
24
b. Student Activity 3.3 Satisfied High
c. Quizes 3.15 Satisfied High
Very Very High
d. Self-Reflection 3.7
Satisfied
Very Very High
e. Return Demo 3.55
Satisfied
f. Reactions 3.4 Satisfied High
Very Very High
g. Laboratory Exercises 3.6
Satisfied
h. Recitations 3.4 Satisfied High
General Weighted Mean 3.33 Satisfied High
Overall Weighted Mean 3.26 Satisfied High
a. Technology and tools used in teaching
In terms of technology and tools used in teaching, the respondents
were very satisfied with the video presentations provided to them by their
Instructors, this means that the satisfaction of the respondents was very
high in terms of video presentations.
b. Activities
In terms of activities, the respondents were very satisfied with self-
reflection, return demo, and laboratory activities this also means that the
satisfaction level of the respondents was very high among on this areas. .
25
CHAPTER V
SUMMARY, FINDINGS, CONCLUSIONS AND RECOMMENDATIONS
Included in this chapter are the summary, findings, conclusions and
recommendations of the study.
Summary
State here the summary
Findings
State Here the Findings
Conclusions
SAMPLE ONLY
The study has the following conclusions:
1. The profile of selected maritime students varied in terms of age, sex, and
program.
2. The perceived level of satisfaction of selected maritime students in the
delivery of lessons maritime instructors is high in terms of tools and
technology used in teaching, activities, learning resources, and modes of
communications.
26
Recommendations
Based from the conclusion made by the researchers, the following are the
suggested recommendations:
State here the Recommendations
1.
27
REFERENCES
PASTE HERE REFERENCES ARRANGED
ALPHABETICALLY, NO SUPERSCRIPT
Bain, K. (2004). What the Best College Teachers Do. Cambridge, MA: Harvard
University Press.
28
APPENDICES
29
APPENDIX A
Letter to Conduct Dry Run Survey
MARINERS’ POLYTECHNIC COLLEGES FOUNDATION
OF LEGAZPI CITY (ALBAY) INC.
LEGAZPI CITY, ALBAY
Dear Sir/Madam,
The undersigned are Bachelor of Science in Marine Transporation students
of Mariners’ Polytechnic Colleges Foundation of Legaspi City (Albay), Inc., and
presently writing on our research study entitled:
“____________________________________”. In connection with this, we
would like to ask permission from you to conduct a survey for our study.
Any information elicited will be treated with strictest confidentiality and result
will be used for research purposes only.
Thank you and hoping for your favorable response.
Respectfully yours,
________________________
Researchers
Noted by:
MARIA DAISY BONAGUA, Ed.D
Thesis Adviser
30
APPENDIX B
Letter to Conduct Actual Survey
Dear Sir/Madam,
The undersigned are Bachelor of Science in Marine Transporation students
of Mariners’ Polytechnic Colleges Foundation of Legaspi City (Albay), Inc., and
presently writing on our research study entitled:
“____________________________________”. In connection with this, we
would like to ask permission from you to conduct a survey for our study.
Any information elicited will be treated with strictest confidentiality and result
will be used for research purposes only.
Thank you and hoping for your favorable response.
Respectfully yours,
________________________
Researchers
31
APPENDIX C
Survey Questionnaire [Document Form]
MARINERS’ POLYTECHNIC COLLEGES FOUNDATION
OF LEGAZPI CITY (ALBAY) INC.
LEGAZPI CITY, ALBAY
Dear Respondents,
At present, the undersigned are conducting a survey for our research
entitled “_____________________________________________” as one of the
requirements in Bachelor of Science in Marine Transportation in Mariners’
Polytechnic Colleges Foundation, Legazpi City.
In view of this, we would like to ask your support by filling up and answering
the attached questionnaire. Rest assured that your answer will be kept
confidential and will be used for research purpose only.
Thank you.
Name (Optional): ________________________________________
Direction: Please answer the following questions by putting a checkmark 🗹 on
the box provided.
PLEASE ENCODE HERE YOUR QUESTIONNAIRE
32
APPENDIX D
Survey Questionnaire [Google Form]
MARINERS’ POLYTECHNIC COLLEGES FOUNDATION
OF LEGAZPI CITY (ALBAY) INC.
LEGAZPI CITY, ALBAY
PASTE HERE THE Google Form of your Instrument
33
APPENDIX E
Documentations
MARINERS’ POLYTECHNIC COLLEGES FOUNDATION
OF LEGAZPI CITY (ALBAY) INC.
LEGAZPI CITY, ALBAY
PASTE HERE THE PICTURES OF YOUR DATA
GATHERING / SURVEY/ RESEARCH WITING
ACTIVITIES/RA/MEMOS
34
CURRICULUM VITAE
NAME
Address
Contact no.
Email address
PERSONAL DETAILS
Date of Birth : PICTURE SIZE: 1x1, in
Type A uniform, white
background
Sex :
Civil Status :
Height :
Weight :
Citizenship :
Religion :
EDUCATION
◼ Bachelor of Science in Marine Transportation [BSMT]
Mariners’ Polytechnic Colleges Foundation of Legazpi City [Albay] Inc.
Legazpi City, Albay
AWARDS AND RECOGNITION
◼ Award
Place
Date
◼ Award
Place
Date
35
SEMINARS ATTENDED
◼ Title of Seminar
Place
Date
◼ Title of Seminar
Place
Date
◼ Title of Seminar
Place
Date
36
37
