CR onsumer
ights &
R esponsibilities
Discussion Highlights
• The Consumer: Definition
• Types of Consumers
• Consumer Rights
• Consumer Responsibilities
• Agencies and their jurisdictions
Who is a Consumer?
Types of Consumer
Types of Consumers
Spendthrift
Types of Consumers
Spendthrift
Types of Consumers
Closed-fisted Consumers
Types of Consumers
Wasteful Consumer
Types of Consumers
Wasteful Consumer
Types of Consumers
Bargain Addict Consumers
Types of Consumers
Bargain Addict Consumers
Types of Consumers
Panic Buyers
Types of Consumers
Impulsive Buyers
Types of Consumers
Intelligent Consumer
Republic Act No. 7394
(Consumer Act of the Philippines)
The primary law which protects
the rights of consumers and
governs acts or omissions
violating such rights.
Republic Act No. 7394
(Consumer Act of the Philippines)
It is the policy of the State to protect
the interest of the consumer, promote
his general welfare and to establish
standards for business and industry
• ARTICLE 50 - Prohibition against
Deceptive Sales Act or Practices
• ARTICLE 52 - Prohibition against Unfair or
COMMON Unconscionable Sales Act or Practices
• ARTICLE 97 - Liability for Defective
BASES OF Products
CONSUMER • ARTICLE 99 - Liability for Defective
Services
COMPLAINTS • ARTICLE 100 - Liability for Product and
Service Imperfections
• ARTICLE 102 -Service Quality
Imperfections
8 Consumer Rights
1. Right to Basic Needs
A Consumer right that guarantees
survival, adequate food, clothing,
shelter, health care, education
and sanitation.
2. Right to Safety
A Consumer right to be protected
against the marketing of goods or
provision of services that are
hazardous to health and life.
Product Certification Marks
WHAT TO CHECK
FOR IN LABELS?
The label may contain the
following:
• “Consumer Before”
• “Expiry Date”
• “Best Before”
• “FDA-Approved”
• “Expires on”
• Caution/Warning Signs
and Symbols
3. Right to Information
The consumer right to be protected
against dishonest or misleading
advertising and labelling, and the right
to be given the facts and information
needed to make an informed choice.
4. The Right to Choose
The consumer right to choose
products at competitive prices
with an assurance of satisfactory
quality.
5. Right to Representation
The consumer right to express
consumer interests in the
making and execution of
government policies.
6. The Right to Redress
The consumer right to be
compensated for
misrepresentation, shoddy
goods or unsatisfactory services.
7. The Right to Consumer Education
The consumer right to acquire
the knowledge and skills
necessary to be an informed
consumer.
8. The Right to Healthy
Environment
The consumer right to live and work in
an environment which is neither
threatening nor dangerous and which
permits a life of dignity and well-being.
5 Consumer Responsibilities
1. Critical Awareness
The consumer responsibility to be
more alert and questioning about the
use, price and quality of goods and
services.
2. Action
The consumer responsibility to
assert ourselves and act to
ensure that we get
a fair deal.
3. Social Concern
The consumer responsibility to be aware of
the impact of our consumption on other
citizens, especially disadvantaged or
powerless group, whether in the local,
national or international community.
4. Environmental Awareness
The consumer responsibility to
understand the environmental
consequences of our
consumption.
5. Solidarity
The consumer responsibility to
organize together as consumers
to develop the strength and
influence to promote and
protect our interest.
Agencies and their jurisdiction
IMPLEMENTING AGENCIES:
Article 6. Implementing Agencies. – The provisions of this Article and its
implementing rules and regulations shall be enforced by:
a) the Department of Health with respect to food, drugs, cosmetics,
devices and substances;
b) the Department of Agriculture with respect to products related to
agriculture, and;
c) the Department of Trade and Industry with respect to other consumer
products not specified above.
AGENCY JURISDICTION
Department of Trade and Industry (DTI) Manufactured products
National Telecommunications Commission Telephone Rates, Cellphones, TV, and radio
(NTC) Broadcast
Adulterated livestock feeds, vaccines,
pharmaceuticals and biologics
Bureau of Animal Industry (BAI)
Pet Animals
Fertilizer and Pesticide Authority (DA-FPA) Fertilizer and Pesticide
National Food Authority (NFA) Rice
Processed and unprocessed mead and dressed
National Meat Inspections Service (NMIS)
chicken
AGENCY JURISDICTION
Bureau of Plant and Industry (BPI) Fruits and vegetables
Banks, Non-Bank Financial Institutions,
Bangko Sentral ng Pilipinas (BSP)
pawnshops, and credit cards
Prices of coconut oil, husked nuts, and fresh
Philippine Coconut Authority (PCA) young coconuts
Quality standards of coconut-based products
Sugar Regulatory Administration (SRA) Sugar quality and price
Oil Industry Management Bureau (OIMB) Quality/Price of LPG and liquid fuels
Department of Energy (DOE-
Electricity
EPIMB/CWPO/ERC)
AGENCY JURISDICTION
Life and non-life insurance claim, pre-need plans
Insurance Commission (IC)
such as educational, pension, and memorial
Mutual funds (investment); financing/ lending;
Securities and Exchange Commission (SEC) listed companies, registered issuers of securities
(time-sharing)
Department of Environment and Natural Forest and forest-based products
Resources (DENR) Ozone-depleting substances
Claim for insured deposit; follow-up status of a
claim for insured deposit; queries on deposit
Philippine Deposit Insurance Corporation
insurance coverage, other bank-related
(PDIC)
issues/concerns i.e. unserviced withdrawals, ATM
problems, etc
Bureau of Fisheries and Aquatic Resources
Fish and fishery product
(BFAR)
AGENCY JURISDICTION
Department of Health (DOH), Center for Hospitals and doctor’s services, processed foods,
Health Development Metro Manila, and drugs, cosmetics, and medical services or
Food and Drug Administration (FDA household products with hazardous substances
Food in restaurants, eateries, and sidewalk
City Health Office of the concerned Local
vendors as well as on the regulation of practice
Government Units (LGUs)
relative to weights and measures
Thank you
