Week 8
LODGING AND ACCOMMODATION SECTOR
ACCOMMODATION
It is defined as:
[n.] the act of accommodating or the state of being accommodated
[n.] something that meets a need; a convenience;
[n.] room and board; lodgings
-People who travel and stay away from home for more than a day need lodging mainly for sleeping:
Other purposes include:
-For safety
-Shelter for cold and rain
-Having a place to store luggage
-Being able to take a shower]
The City Hotel
-The so called precursor of the modern hotel –
-Built in New York in 1794, it is a significant milestone in the evolution of lodging because its sole
purpose was to house guests.
-The City Hotel’s 73 rooms made it quite large for its time
The Tremont House in Boston
-It was built in 1828. It is considered by many as the first 5 - star hotel in the world. Its amenities offered
such as in – room water pitchers and free soap is considered to be revolutionary.
- In 1908, Ellsworth Statler opened what many believed to be the first “modern hotel” – the Buffalo
Statler Hotel in 1908 because of its modern innovation.
-Those innovations included: Fire doors, Light switches, Private bathrooms, Key holes for easy access,
Circulating hot and cold water, Full – length mirror, Morning newspaper
Mobley Hotel(1925)
-In Cisco Texas – the first hotel purchased by Conrad Hilton – the patriarch of the Hilton Chain of Hotels,
one of Ellsworth Stalter’s rival
-J. Willard Marriott who started in the restaurant business first, opened his first hotel called the Twin
Bridges in 1957.
-The first – ever Hyatt Hotel
Hyatt House was bought by Jay Pritzker in 1957
TYPES OF LODGING AND ACCOMMODATION
APARTMENT HOTEL or APARTELLEA
-type of accommodation described as a “serviced” apartment complex that uses hotel style booking
system.
-It is similar to renting an apartment but with no fix contracts and occupants can check out whenever
they wish.
HOSTEL
-Provides an accommodation where a guest can rent a bed, sometimes bunk bed in a dormitory and
share a bathroom, kitchen and, lounge.
-Frequented by students and those who are in a very tight budget.
-These dormitory-like accommodations or converted hotels usually offer low- cost lodging in major cities.
TYPES OF LODGING AND ACCOMMODATION
HOTEL
-Is an establishment that provides paid lodging usually on a short term basis;
-Provides a number of additional guest services such as a restaurant, a swimming pool or a childcare;
-A structure that provides sleeping accommodation to travelers and that usually provides dining facilities
and housekeeping services.
3 OF THE MOST IMPORTANT TYPES OF HOTEL
-Resort Hotel
-Business or Corporate Hotel
-Suite Hotel
RESORT HOTEL
-Cater primarily to leisure travelers
-They’re generally found in four environments
- Beaches;
- Near ski area
-In the desert
-Near theme parks and attractions
TYPES OF RESORT HOTELS
-MEGA RESORTS a large resort hotel with very many facilities and activities covering acres of land
-ALL-INCLUSIVE RESORT a resort that includes most or all of the costs of staying there:
lodging;
some or all meals;
activities etc.
- They usually have facilities for recreational activities:
Swimming pool
Tennis courts
Golf course
Dining facilities
-SPA RESORTS
Provides extensive facilities for massages, facials, fitness activities and healthy dining.
-SKI RESORTS
Provides a site and facilities to serve the needs of winter sports enthusiasts.
-CASINO RESORTS
features extensive gaming opportunities in a destination where gambling is legal
e.g. Las Vegas
-THEMED RESORTS
Is one that has strong identity often tied to some other place or time
TYPES OF LODGING AND ACCOMMODATION
CONVERTED HOTELS or PARADORES
-old castles, monasteries, nunneries or even commercial buildings reconfigured to accommodate
tourists.
BUSINESS or CORPORATE HOTEL
-target the needs of business travelers;
-features a business center;
-guest can send faxes;
-photocopying machines;
-arrange package deliveries
-guest rooms with spacious desks, multiple telephone, printer and computer terminals;
-with at least dining facility on-site;
-caters to fitness and recreational needs;
-located to business parks ( clusters of buildings housing various companies) or near to airports.
CONVENTION or MEETING HOTEL
-Such hotels have numerous meeting rooms and large ballrooms that can host groups at any size. Usually
located near city centers
ALL-SUITE HOTEL
-all accommodations are suites instead of conventional rooms.
-SUITES are accommodations with at least two rooms (e.g. bed room and living room with a wall
between them, they may also feature kitchen-like elements.)
Types of Suite Room
JUNIOR SUITES
-large oversized rooms with separate sleeping and living areas although only a curtain, railing, or other
barrier that separate the two spaces
-in some cases, there’s no barrier at all – just a very big room all suite hotels maybe either leisure or
business or a mix of the two
CORNER SUITE
- suite that is located in the corner of a hotel building itself. this suite often takes up the same area that
two standard rooms would.
BI – LEVEL SUITE
-a suite that takes up more square footage than standard rooms.
-instead of taking the horizontal square footage of the corner suite, they take up the vertical area of two
rooms.
HOSPITALITY SUITE
-intended to be more than a sleeping room. Hospitality Suites are intended to entertain groups of
people. they may include a kitchen and or bar area.
-the room themselves may take up the square footage of three or more standard rooms.
-often, a standard room opens to the hospitality suite to serve as the sleeping portion of the suite.
PRESIDENTIAL SUITE
-Sometimes called the “Chairman’s Suite” or the “Royal Suite”.
-These suites are considered to be the best and the largest room in the hotel and has the best amenities.
TYPES OF LODGING AND ACCOMMODATION
MOTELS
-also known as motor hotel or motorist hotel
-referred initially to a single rooms whose doors face a parking lot or common area
-a series of small cabins with common parking
-the creation was driven by increased driving distances on the United States highway system
-one would find “T” or “L” or “U” shape structure that included rooms, an attached manager’s office, a
reception which usually takes up a space of the guest room and catching neon signs which employs pop
culture themes
PENSION
-similar to guest houses / hostels or boarding houses
-this term is used in Spain, Italy and other countries as a synonym to cheap hostels where one can
usually get a room with shared bathroom.
LIMITED - SERVICE LODGING
-a hybrid of a hotel and a motel, these modestly sized and economically priced properties generally have
rooms that open onto an interior hallway rather than to the outside like in a motel
-rooms are simple with continental breakfast only.
-they seldom have pools or exercise facilities
EXTENDED – STAY LODGING
-Some of these properties offer daily housekeeping service, whereas others provide it only once or twice
a week only. They normally attract:
-Business people on lengthy business trips;
-Those relocating to a new city and families;
-They feature a more home or apartment – like ambiance rather than a do all suite hotels.
CONDOMINIUMS
-These are apartment – like facilities resemble to extended stay properties;
-The big difference is that instead of a company owning the lodging, the individuals own each unit and
also pay fees for the upkeep, security, landscaping, and maintenance;
-But when the condo owners aren’t in the residence, they rent out their units to travelers; Some provide
housekeeping service but others don’t.
TIMESHARES
-Here’s another sort of an apartment – type of lodging that is similar to condos
-Owners don’t purchase individual units, they own a certain amount of yearly time at the property or
even at the whole network of such properties
-Timeshare industry often goes by the name vacation ownership
Club
-is a variation of a time share
a company agrees to use the club or chain of clubs on a regular basis
-The commitment usually requires payment of a membership fee or deposit for the agreed-upon room
nights.
-Unlike timeshares, club provide full – service amenities
-They are value – priced.
BED AND BREAKFASTS [B&B’S]
-These home – like properties (often they are homes that has been converted) charge guests who stay in
a bedroom (sometimes with shared bath facilities) and offer full breakfast in a communal dining room
area or in the guest room.
LODGES
-These properties are usually in rural, nature dominated settings. They can be anything from Spartan to
luxurious.
CAMPGROUNDS
-Once these facilities were where hardy tourists pitched tents. Today they usually refer to facilities where
those who travel in recreational vehicles or RVs stay.
DUDE RANCHES
-A unique form of lodging, these facilities convey a theme of the American west. Usually located in
resort areas, they feature horseback riding, cattle roundups, outdoor barbecues, and other cowboy type
of activities.
LOVE HOTELS
-a type of short-stay hotel found in East Asian countries and regions such as Japan, South Korea, Taiwan
and Hong Kong, operated primarily for the purpose of allowing couples privacy
CAPSULE HOTEL
-Also known as a pod hotel, is a type of hotel developed in Japan in 1979 that features a large number of
small bed-sized rooms known as capsules.
RYOKAN
-Is a type of traditional Japanese inn since the 8th century AD that typically features tatami-matted
rooms, communal baths, and other public areas where visitors may wear yukata and talk with the owner.
METHODS OF CLASSIFYING OF HOTELS
-Location
-Size
- Target market
-Level of service
-Ownership and affiliation
METHODS OF CLASSIFYING OF HOTELS – Location
-Airport Hotel
-Resort Hotel
-Country Hotel
-City-Center Hotel
METHODS OF CLASSIFYING OF HOTELS – Sizes
SMALL HOTEL - Fewer than 25 Rooms
MEDUIM HOTEL – Around 25 to 99 Rooms
LARGE HOTEL – Around 100 to 299 Rooms
MAJOR HOTEL – More than 300 Rooms
But typically hotels are classified as :
SMALL :Not more than 150 Rooms
MEDUIM : 151 to 299 Rooms
LARGE : 300 to 600 Rooms
MAJOR ; More than 600 Rooms
METHODS OF CLASSIFYING OF HOTELS – Target Market
Commercial or Business Hotels:
-These hotels are the largest group of hotel types and they primarily cater to business travellers and
usually located in downtown or business districts.
Airport Hotels:
-These type of hotels typically target business clientele, airline passengers with overnight travel layovers
or cancelled flights and airline crews or staff.
Suite Hotels:
-These kind of hotels are the latest trend and the fastest growing segments of the hotel industry. Such
hotels have a living room and a separate bedroom.
Extended Stay Hotels:
-These are somewhat similar to the suite hotels, but usually offers kitchen amenities in the room. These
kind of hotels are for long-stayers who want to stay more than a week and does not want to spend on
hotel facilities.
Timeshare / Vacation Rentals
-Another new type or segment of the hospitality industry is the timeshare hotels. These are sometimes
referred to as " Vacation-interval" hotels.
Casino Hotels
-Hotels with gambling facilities are called Casino Hotels.
Conference and Convention Centres
-These type of hotels focus on meeting and conferences and overnight accommodation for meeting
attendees.
METHODS OF CLASSIFYING OF HOTELS – Level of Service
World class service:
-These are also called luxury / Five Start hotels, they target top business executives, entertainment
celebrities, high- ranking political figures, and wealthy clientele as their primary markets.
Mid-Range Service:
-Hotels offering mid-range or otherwise 3 to 4-star hotels service appeal the largest segment of the
travelling public.
Budget / Limited Service:
-These hotels provide clean, comfortable, safe, inexpensive rooms and meet the basic need of guests.
METHODS OF CLASSIFYING OF HOTELS – Type of Ownership and Affiliation
Independent Hotel
-It is a hotel that is independently owned and run.
-It doesn’t allow any other proprietors to use its name/brand.
-These hotels are likely to operate in a single or limited number of the market ( limited services or
product ).
Chain Hotel
-is a hotel that is part of a series or of a group of hotels operated by the same company or
owner. Opposite of an independent hotel it is a ‘chain-affiliated’ hotel.
-It is a hotel enterprise that administers, through a unique management a number of hotels located in
different areas.
-They can be total or partial owners of the hotel and they manage their administration, marketing, and
promotion.
-The global hotel industry is dominated by hotel chains. It is about a third (over 5 million) of world hotel
rooms were controlled by to 300 hotel chains and 3.9 million hotel rooms were controlled by the top ten
hotel chains
Classification on the Basis of Ownership
-Independently owned & Operated.
-Independently owned but leased to an operator.
-Owned by a single entity or group that has hired a hotel management company to operate the property.
-Owned and operated by a chain.
-Owned by an independent investor or group & operated by a chain.
-Owned by an individual groups & operated as a franchise of a chain.
TYPES OF HOTEL OWNERSHIP
Franchise
-Is privately owned but the owner pays an up-front fee to purchase the franchise along with ongoing
royalties.
Privately Owned & Operated Ownership
-structure is in one person or company’s name and have investors or others with financial interest in the
hotel.
Leased & Managed
-Are owned by individual or company but normally lease the physical building
-Is privately owned but has signed agreement with another hotel brand to run the hotel operations.
ACCOMMODATION MANAGEMENT
HOTEL OPERATIONS
Administrative personnel
-handle the hotel's paperwork, accounting, human resources and office work responsibilities.
Operations employees
-handle the general functions of the hotel. This includes checking in guests, coordinating events, cleaning
rooms and maintenance duties.
Full-Service, Resort or Luxury
-A large, full-service hotel maintains an extensive organizational structure in order to quickly meet its
guests’ needs and desires.
-The hotel utilizes a large management staff, including a general manager, a hiring manager, and
managers of its catering, restaurant, housekeeping, sales and marketing departments.
Limited Service or Economy
-Limited service hotels--including boutique hotels, some bed and breakfasts, and budget (or economy)
hotels--do not require the expansive organizational structure that a large-scale hotel requires.
-These smaller hotels operate with a smaller, more diversified staff.
Employee Hierarchy
-A hotel's organizational structure depends largely on the
- quality,
-competence
-and hierarchy of its staff.
-At the top of the hotel pyramid is the hotel's Chief Executive Officer (CEO).
- Underneath the CEO is the management staff, headed by the hotel general manager.
ACCOMMODATION MANAGEMENT
Two main divisions:
-Front-of-the-House
-Back-of-the-House
ACCOMMODATION MANAGEMENT
FRONT-OF-THE-HOUSE
The ones that have actual contact with guests:
-Front desk
-Waitstaff
-Bartenders
-Entertainers
BACK-OF-THE-HOUSE
The ones that guests may sometimes see but usually don't need to see:
-Housekeepers
-Engineers
-Maintenance
-Sales
-Marketing
-Reservations
-Accounting
THE ROOMS DIVISION
Generally includes:
-front office
-reservations
-communication services
-uniform/guest services
-housekeeping
THE ROOMS DIVISION
FRONT OFFICE (Nerve Center of the Hotel)
the gateway of the property and provides the first and the last contact for guests.
RESERVATIONS
Often operates back-of-the-house but also has an important front-of-the-house function since
reservation work involves public relations and sales duties
Guest and Uniformed Service
-People in these positions have direct contact with guests
Besides performing their specific tasks, they act as salespeople and answer questions.
Include the services provided by the:
-Concierge
-Bell staff
-Lobby Porters
-Valet
-Door staff
Sales and Marketing
-Carries out four functions: Sales, Advertising, Public Relations, Market Analysis
Food and Beverage
-Manage food production and service in one or more food outlets: Beverage outlets, Cocktail lounges
and pubs, Room service, Staff cafeteria, In-house catering or satellite catering
Other Departments/Divisions
-Human Resources
-Accounting
-Security
-Maintenance and Engineering
-Materials Management (Purchasing)
-Facility Management
The general manager, who oversees all hotel operations on a daily basis, may hire an assistant manager
to help with his myriad duties and supervision.
Underneath the general manager, a hotel may have a catering director, restaurant manager, wine
manager, human resources director, administrative director, front office manager, etc.
Underneath the managerial staff are the employees who work in food and beverage services, marketing
and sales, room service, housekeeping and maintenance.
The size of the hotel and the type of services it offers determines the complexity of its organizational
employee structure.
REVENUE MANAGEMENT
-It helps to predict consumer demand to optimize inventory and price availability in order to maximize
revenue growth.
-The purpose of REVENUE MANAGEMENT is not selling a room today at a low price to sell it tomorrow
with a higher price
REVENUE MANAGEMENT STRATEGY
-is to create competitive hotel pricing and increase hotel revenue.
TYPES OF HOTEL ROOM RATE
-Rack Rate
-Commercial or Corporate Rate
-Group Rate
-Reward Rate
-Package Rate
RACK RATE
-Is the published rate or the maximum a property charges for a room when the demand for rooms in the
area is highest.
-The standard price that a hotel charges for a room , before any discounts.
-Best available ate that is sold by hotels.
-Rack rate price tends to be more expensive than the rate that the customer could have received if he/
she used a travel agency or third party service.
COMMERCIAL OR CORPORATE RATE
-Are special rates offered by hotels to special group of people.
-It is he amount of money a hotel charged guests who staying there because they are travelling for
business reasons.
-Corporate hotel rates ( or negotiated hotel rates ) are discounted prices agreed between an organization
and hotel .
-It is often calculated based on the assumption that this booking will continue to generate repeat of
business.
GROUP RATE
-Hotel room rate offered to people travelling as a group.
-It is often given to a large travel party who will be booking a significant number of rooms during a
specific period of time.
-MICE
REWARD RATE/ LOYALTY PROGRAM
-Members can save a certain percent off to the best available rate at the hotel.
-You earn rewards for the purchase of discounted rate.
-Frequent customers or those who purchase a membership with the hotel.
-They give incentives for you to continue to book with that particular hotel brand and also encourage
them to refer their family members and friends.
PACKAGE RATE
-Rates that includes a guest room in combination with other available events or activities.
-Hotel that offers packages that include extras such as upgrades or activities often a different rate for
these deals.
-Package rate often vary the season & the demand for rooms of the hotel.
WEEK 9
ATTRACTIONS
It is a designated permanent resource that is owned and maintained for the benefit of the general
public's recreation, amusement, entertainment, and education.
Classifications of Attractions
• Basic Classifications: Natural and
Man-made
• Swarbooke(2002) - Proposed
Typology
-Natural Attractions
-Man-made attractions designed for
tourism
-Man-made attractions built for nontourism
-Adventure and outdoor recreational
facilities
-Intangible cultural heritage
- Icons
NATURAL ATTRACTION
-a geographical or geological feature that draws people in
Classifications of Attractions
-MAN-MADE ATTRACTIONS BUILT FOR TOURISM PURPOSES
-MAN-MADE STRUCTURES ORIGINALLYBUILT FOR OTHER PURPOSES
UNESCO World Heritage Sites
• United Nations Educational, Scientific and Cultural Organization (UNESCO) seeks “to encourage the
identification, protection and preservation of cultural and natural heritage around the world considered
to be of outstanding value to humanity”
World Heritage Sites in the Philippines
Cultural (3)
•Baroque Churches of the Philippines(1993)
•Historic City of Vigan (1999)
•Rice Terraces of the Philippine Cordilleras (1995)
Natural (3)
•Mount Hamiguitan Range Wildlife Sanctuary (2014)
•Puerto-Princesa Subterranean River National Park (1999)
•Tubbataha Reefs Natural Park (1993,2009)
Adventure and Outdoor Recreation Activities
• These are often considered as the main feature of the destinations
• These activities are generally classified based on the level of difficulty and the required physical
capability
Intangible Cultural Heritage
• It refers to the traditions, representations, expressions, information, skills, as well as the tools, artifacts,
artefacts, and cultural spaces associated with them that are recognized as part of the cultural heritage of
cultures, groups, and in some cases, individuals.
Icons
• These are attractions that include personalities, objects that elicit interest, food, mode of
transportation, way of life, ordinary but fascinating activities
Factors that Influence Attractions sector
• Sustainability
• Over tourism
• Free, Prior and Informed Consent of Indigenous Peoples
Factors that Influence Attractions sector
• Must-See Attractions Before Disappear
• Virtual Reality
• Protection to Wildlife
• Destination popularized in Television, Movies and Advertising
Government Agencies
National Museum
- It is an educational, scientific and cultural institution that acquires, documents, preserves, exhibits, and
fosters scholarly study and public appreciation of works of art, specimens, and cultural and historical
artifacts representative of our unique to the cultural heritage of the Filipino people and the natural
history of the Philippines.
Government Agencies
National Commission on Indigenous People (NCIP)
-shall protect and promote the interest and well-being of the ICCs/IPs with due regard to their beliefs,
customs, traditions and institutions.
National Commission for Culture and Arts (NCCA)
- is the overall policy making body, coordinating, and grants giving agency for the preservation,
development and promotion of Philippine arts and culture; an executing agency for the policies it
formulates; and task to administering the National Endowment Fund for Culture and the Arts (NEFCA) —
fund exclusively for the implementation of culture and arts programs and projects.
Cultural Center of the Philippines (CCP)
-It is the premiere showcase of the arts in the Philippines. Founded in 1969, the CCP has been producing
and presenting music, dance, theater, visual arts, literary, cinematic and design events from the
Philippines and all over the world for more than forty years.
National Historical Commission of the Philippines (NHCP)
- It is responsible for the conservation and preservation of the country’s historical legacies. Its major
thrusts encompass an ambitious cultural program on historical studies, curatorial works, architectural
conservation, Philippine heraldry, historical information dissemination activities, restoration and
preservation of relics and memorabilia of heroes and other renowned Filipinos.
Career Opportunities
• Recreation and Leisure
-Theme Park Manager
-Resident Camp Manager
- Attractions Attendant
-Museum Guide
Public Relations
- Public Relations Personnel
- Telemarketing staff
-Director of Communications
Sales and Marketing
- Director
- Manager
-Personnel
WEEK 10
The Foodservice Industry
Defining Foodservice
-defines those businesses, institutions, and companies responsible for any meal prepared outside the
home.
-is the business of making and preparing food and drink
Ways to Categorize Foodservice
Customers often categorize foodservice by:
-Price
-Self Service versus Sit Down
The industry categorizes foodservice by:
-Commercial
-Institutional
-Foodservice within a consumer business
Commercial Foodservice
Consists of food and beverage businesses that compete for customers
Jollibee, McDonalds, KFC, Burger King, Chowking, Mang Inasal, Greenwich, Tokyo-Tokyo and etc.
Can be categorized by:
-Quick Service
-Full Service
-Catering
-Hotel and Club
Quick Service
-Quick service restaurants provide customers with convenience, speed, and basic services at lower
prices.
-Customers usually help themselves and carry their own food to their tables.
-They have fewer employees than other restaurants.
-Fast food restaurants generally have a counter where you place your order, pay for it, wait for it, pick it
up, and either take it with you or carry it back to your table. Many have drive through service as well.
Menu items can be prepared in 3-5 minutes and most have smaller dining rooms.
-Cafeterias are food services where food is displayed along a counter or serving line. Customers walk
along the line and ask the server to serve them and then they carry their tray to the table.
-Buffets consist of food displayed on tables. Servers keep displays stocked with food and customers walk
around and serve themselves, then take their food to the table.
-Carryout restaurants specialize in preparing food for customers to take with them to eat home or
elsewhere. They may provide very little seating. These include delicatessens, grocery stores, and pizza
places.
Full Service
-A full service restaurant is a restaurant in which customers are seated at a table, give their order to a
server, and are served food at a table.
-Fine dining restaurants emphasize the highest quality of service, ingredients, and atmosphere. There
are many more employees per customer. These restaurants are usually smaller and have seating at
certain times. Most have professional chefs on staff.
Casual dining restaurants include all full service restaurants that are not in included in fine dining.
-Single Item Restaurants
-Family Restaurants
-Ethnic Restaurants
-Single Item restaurants choose to specialize in a single item of food such as pizza, steak, pancakes, or
seafood. They may serve other foods as well, but their focus is on a single food.
-Family restaurants cater to families and emphasize variety and comfort. They have extensive menus
and usually offer comfort foods and traditional American dishes. Some have developed into chains.
-Ethnic restaurants specialize in an ethnic cuisine. Examples include Italian, Chinese, Ethiopian, Indian,
Japanese, Mexican, Spanish, and Thai.
Catering is a provision of food and service for a special event that usually involves feeding a large
number of people at one time.
Catering is often done for business events and social events.
Catering can be divided into two types:
-On premise
-Off premise
On premise catering takes place at the caterer’s place of business, such as a banquet hall with a kitchen,
hotel, or restaurant.
Off premise catering occurs when the event is help away from the caterer’s place of business, such as at
churches, country clubs, picnics, businesses, and private homes.
Hotel and Club Foodservice
Hotels provide a variety of food and beverage services such as:
-Bar in the lobby
-Family style restaurant
-Elegant fine dining restaurant
-Sandwich service by the pool
-Room service
-Catering
-Private clubs were developed to meet the social and leisure needs of their members.
-Examples of clubs:
Country, City, Yacht, Military, Health, Beach, etc.
-Membership is often invitation only and one must pay annual fees.
-Most clubs operate at least one dining room and have extensive catering facilities.
Institutional Foodservice
-Institutional foodservice consists of foodservice provided to customers in an institution, such as a
school, hospital, military, or prison.
School Foodservice
-Consists of meals that are served to students who attend school. It contributes to students health and
well being to help students learn better.
Health Care Foodservice
-Foodservice that takes place in hospitals, nursing facilities, and assisted care residences.
-Some are served in a customer’s room and some are served in a dining hall.
-It is important that the food served meets all the calories and nutrients that a patient needs to restore
and maintain health.
Business Foodservice
Foodservice provided in a business for the convenience of people who work at the business, such as an
employee cafeteria in an office building or factory.
Foodservice Within a Business
-A food and beverage business located in a consumer business.
-It is often offered as a convenience to the customer.
-Categorized by:
Recreation
Retail
Transportation
Recreation Foodservice
-Includes all foodservice offered as a part of a recreation business, such as sports arenas, zoos, movie
theaters, and museums.
-Can range from fast food, to quick service, full service, and even fine dining.
Retail Foodservice
-Includes all foodservice offered as a part of a retail store or shopping center.
-Can be found in malls, individual retail stores, bookstores, grocery stores, gas stations, and convenience
stores.
-Are mainly fast food restaurants, but some full service restaurants can be found in malls and shopping
centers.
Transportation Foodservice
Transportation foodservice can be divided in two categories:
Foodservice During Travel
-Airplane food, dining on long distance trains and foodservice on cruise ships
Foodservice in the Station
-Restaurants in airports and railroad stations. Usually are quick serve, but some are not.
