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Eda, a chatbot, assists a user named Oudrer with inquiries about their Tax Free Form. After confirming the Doc-ID number, Eda checks the status and informs Oudrer that their refund will be issued in a few days. Oudrer opts to receive a notification when the refund is paid and rates their experience as a 5 out of 5.

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awichahamdada
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17 views1 page

Transcript 4

Eda, a chatbot, assists a user named Oudrer with inquiries about their Tax Free Form. After confirming the Doc-ID number, Eda checks the status and informs Oudrer that their refund will be issued in a few days. Oudrer opts to receive a notification when the refund is paid and rates their experience as a 5 out of 5.

Uploaded by

awichahamdada
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd

Eda (10/08/2023 18:52:21): Hello Oudrer!

I'm a Chat Bot and my name is Eda


Eda (10/08/2023 18:52:23): Ask me anything. I love questions :)
Eda (10/08/2023 18:52:24): Please read our terms & conditions here
https://www.globalblue.com/shoppers/legal-information before we begin. Do you
agree?
Eda (10/08/2023 18:52:26): Button Selections:
Yes, let's move on
No, I will stop here
Oudrer (10/08/2023 18:52:32): Yes, let's move on
Eda (10/08/2023 18:52:35): How can I help you?
Eda (10/08/2023 18:52:37): Button Selections:
I have purchased goods and would like to know the status of my Tax Free Form
I have another question about Tax Free Shopping
Oudrer (10/08/2023 18:52:57): I have purchased goods and would like to know the
status of my Tax Free Form
Eda (10/08/2023 18:53:00): Please enter the Doc-ID number of your form without the
dots.
The Doc-ID number is either a 16 or 20-digit number located under the barcode.
Details about how to find the Doc-ID number here:
https://cs.globalblue.com/s/article/What-is-a-Doc-ID-number
Oudrer (10/08/2023 18:55:15): 11073435575411717917
Eda (10/08/2023 18:55:20): To clarify your Doc-ID number is 11073435575411717917?
Eda (10/08/2023 18:55:22): Button Selections:
Yes
No
Oudrer (10/08/2023 18:55:42): Yes
Eda (10/08/2023 18:55:46): Please wait ... your Tax Free Form is being checked
Eda (10/08/2023 18:55:47): Your Tax free was received on 03. August 2023. Let me
check if the refund was already issued
Eda (10/08/2023 18:55:48): Your refund will be issued in a couple of days. Please
check the status of your transaction in 4 days
Eda (10/08/2023 18:55:50): Would you like to be notified when the refund is paid?
Eda (10/08/2023 18:55:51): Button Selections:
Yes
No
Oudrer (10/08/2023 18:56:55): Yes
Eda (10/08/2023 18:57:01): Thank you for confirming. We will send you a
notification email once the refund is paid
Eda (10/08/2023 18:57:02): Please rate your chat bot experience from 1 to 5 - 5
being the best
Eda (10/08/2023 18:57:04): Button Selections:
1
2
3
4
5
Oudrer (10/08/2023 18:57:07): 5
Eda (10/08/2023 18:57:11): Thank you, have a great day!

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