ORAL QUESTIONING TOOL
Satisfactory
Questions to probe the candidate’s underpinning knowledge
Response
Extension/Reflection Questions Yes No
1. How can mastering names and pronunciation food items be important
in promoting your establishment?
2.How can you master the names and pronunciation of dishes in the menu
properly?
3. Do you know what are the common food allergens? Enumerate at least
three.
4. What is the importance of Mastering Names and Pronunciations of
Dishes?
5. How can you provide clear descriptions about food items?
6. What is the aim of offering promotions in a business?
7. How can you suggest specific items to the guests efficiently?
8. What is the importance of food pairing?
9. Product recommendation is necessary in every business, give at least
three reason why is it important?
10.Give the ways on how to upsell products and services?
Safety Questions
1. How can you prevent guests from getting allergic to the food you
serve?
2. Why is it important to mention the correct portion size of the food
item?
3. How can you ensure that there is no allergen in the food you serve?
4. How can you prevent customers from getting irritated when you are
doing suggestive selling?
Contingency Questions
1. How will you handle a guest with food allergy?
2. What will you do if the guest asked for a dish, you don’t have any
knowledge about?
3. What will you do if the food item that you suggested is already sold
out?
4. How can you mention the exact portion size?
Job Role/Environment Questions
1. How can your
2. How can you undertake suggestive selling
3.
4.
Rules and Regulations
1.
2.
3.
4.
5.
Philippine Academy CBLM on Food and Date Developed Document No.
Beverage Services NCII 09/04/2023 Issued by:
of Technical Studies 1|Page
Developed By:
Promote Food and Krame Archel A. Lulu
Beverage Products
MODEL ANSWER
Satisfactory
Questions to probe the candidate’s underpinning knowledge
Response
Extension/Reflection Questions Yes No
1. Mastering names and pronunciation food items can signify good
customer service as well as building trust with the customer because it
shows how knowledgeable you are about the products you are selling.
2.Search for the proper pronunciation of the food items on the internet and
practice it.
3.Milk, Eggs, Tree nuts, Soy, Wheat, Fish, Shellfish, Sesame, Sulfites
4. The importance of mastering the names and pronunciation of dishes in the
menu is to avoid confusion and misunderstanding about what is the dish that is
being ordered.
5. You can search for internal sources like menus, drink lists, wine lists
and cocktail lists – many of these contain descriptions about beverages
and dishes, and external sources like the internet where loads of
information is available through targeted searches.
6. A promotion will help you build awareness for your brand among
potential consumers.
7. Know the Menu, Back to Front, Make Personal Recommendations,
Play Matchmaker, Mention Brand Names that Guests are Familiar With
8. Knowing how to pair beverages with food is essential to giving your
guests the best experience possible.
9.
-They streamline product discovery
-They help provide a personalized, relevant experience
-They build trust and credibility
-They increase conversion rate
-They encourage brand loyalty and retention
-They increase average order value
-They help to reduce customer acquisition costs
10.
-Ask customers what they want.
-Use market add-ons.
-Follow-up after the purchase.
-Incentivize upsells with discounts.
Safety Questions
1. To prevent any allergy incidents from the food you serve you must ask
the guest beforehand if they have any allergy.
2. It is important to serve the right portion size of the food as it was shown
in the menu or as described because it will help establish trust from your
costumers.
Philippine Academy CBLM on Food and Date Developed Document No.
Beverage Services NCII 09/04/2023 Issued by:
of Technical Studies 2|Page
Developed By:
Promote Food and Krame Archel A. Lulu
Beverage Products
3. You can ensure that there is no allergen in the food item you serve by
memorizing the description of every item in the menu.
4. To prevent guests from getting irritated, you should use soft tone and
voice and light language to avoid looking aggressive in selling.
Contingency Questions
1. Respond promptly and appropriately, including seeking medical
assistance when necessary.
2. I will go to a much more knowledgeable staff and ask about it to avoid
any confusion or incident from happening
3. I will immediately inform the guest an suggest other items that is
similar to what they have ordered.
4. You can give the exact portion size by provide specific measurement or
weight of the food item.
Job Role/Environment Questions
1.
2.
3.
4.
Rules and Regulations
1.
2.
3.
4.
5.
Philippine Academy CBLM on Food and Date Developed Document No.
Beverage Services NCII 09/04/2023 Issued by:
of Technical Studies 3|Page
Developed By:
Promote Food and Krame Archel A. Lulu
Beverage Products
