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SB Process Optimization

This document discusses how current process optimization methods are time-consuming and expensive, taking 12 weeks and $120,000 per process on average with only 46% accuracy. It introduces Process Optimization on the Now Platform, which can create process flows from audit trail data, allowing quick and in-depth analysis of business processes. This provides end-to-end process visibility, performance analysis to identify bottlenecks, and integrated continual improvement management to proactively assess and improve processes. The benefits include push-button process discovery and visualization, easy collaboration, and integration with performance analytics and benchmarks to overcome the issues with traditional optimization.

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MetroUni
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14 views4 pages

SB Process Optimization

This document discusses how current process optimization methods are time-consuming and expensive, taking 12 weeks and $120,000 per process on average with only 46% accuracy. It introduces Process Optimization on the Now Platform, which can create process flows from audit trail data, allowing quick and in-depth analysis of business processes. This provides end-to-end process visibility, performance analysis to identify bottlenecks, and integrated continual improvement management to proactively assess and improve processes. The benefits include push-button process discovery and visualization, easy collaboration, and integration with performance analytics and benchmarks to overcome the issues with traditional optimization.

Uploaded by

MetroUni
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Enable fast,

data-driven
improvements with
Process Optimization
Workforce & Process Optimization in ITSM Enterprise

IT leaders are struggling to optimize processes. To do so they need a new level of


transparency. Without it, they can’t identify opportunities for improvement, or areas
suitable for smart automation.

Current Process Optimization methodology is time-consuming, expensive, and bears


highly uneven results. That current methodology includes:

• Looking at KPI/Reports
• Holding process mapping workshops
• Hiring consultants
• Attempting to find consensus on where to improve
and automate

Such manual process analysis takes an average of 12 weeks and costs around
$120,000 per process, while the accuracy is a low 46%.

Benefit from the new way


of Process Optimization
Process Optimization on the Now Platform creates business process flows from the
data in audit trails. This allows quick, in-depth analysis of business processes. Armed
with complete visibility into process flows, you gain the ability to instantly monitor and
analyze performance, check conformance, and continually optimize and improve.

Process Optimization on the Now Platform provides:

End-to-end Process Visibility


Process mapping provides one-click visibility into
as-is processes

Performance Analysis
Assess process bottlenecks, weak spots, and find potential
areas for optimization

Integrated Continual Improvement Management


Proactively assess and improve ITSM processes based on
facts and new initiatives from within the Process
Optimization workspace

ITSM Best Practice Content Pack


Pre-built process optimization models for Incident, Problem,
Change, and Request processes to help achieve continual
improvement initiative goals.

2
Workforce & Process Optimization in ITSM Enterprise

Process Optimization
Benefits and Features include:

Push-button discovery

• Mine a process from audit log with a push


of a button

• Select what specific transitions (like state,


assignment group) or breakdown filters you
want to explore

• Get email notification when mining is complete

Process visualization

• User-friendly workspace UI with card-based layout

• Interactive process graphs show all executed


workflows

• Explorative filter panel lets you inspect specific


paths in more detail

• Prebuild metrics jumpstart performance analysis

Easy collaboration and sharing

• Side panel options enable note creation


and sharing

• Share process map for collaboration and


process improvement

• Enable governance and control based on


process optimization roles

3
Workforce & Process Optimization in ITSM Enterprise

Continual optimization built-in

• Integrated Continual Improvement


Management (CIM)

• Easily link to existing Improvement initiative or submit


a new initiative

• Maintain visibility into status of previously


requested CIM

• Track the business value of process improvements

Integration with performance analytics


and benchmarks

• Out of the box integration with Performance


Analytics (PA)

• Investigate poor performance metrics via


Process Optimization for root cause analysis

• Automatically view process maps associated


with specific KPIs

• Link PA KPIs to continual improvement initiatives


to track business value achieved

Overcome the expense, time, and


inaccuracies embedded in traditional
process optimization.
Employ fast, cost-effective, and accurate Process Optimization on the Now Platform.
Gain push-button process discovery, end-to-end process visibility, integrated
performance analytics, and built-in continual improvement.

Learn more about the benefits of Process Optimization

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United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
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