INTERVIEW FOR THE ADMINISTRATIVE OFFICER GRADE 12
1. Briefly tell the panellist who you are?
2. Job knowledge
A secretary is always involved in different operational activities at school. Can you share with us
how you would involve yourself in those activities?
➢ Conducting routine correspondence
➢ Receiving school fees
➢ Keeping of a cash book
➢ Files updating, records and statistics
➢ Channelling telephone calls and visitors
➢ Channelling and / or issuing of order for stock
➢ Keeping diaries and arranging appointments etc (see job description)
3. Supervision
How would you ensure that the supervision is taking place from a secretarial desk?
➢ Monitoring of teachers attendance register
➢ Recording resources and diaries
➢ Controlling movement of resources
4. Decision making
One teacher from science department submitted examinations papers for typing at a very late
stage. As a School Secretary what would you do?
➢ Communicate on the reason for late submission
➢ Apply the correction e.g refer the teacher the internal policy
➢ Refer to the leadership channel
5. Interpersonal relations
How would you promote good relationship between you and the working force as well as the
visitors?
➢ Telephone (etiquette) manners
➢ Application of customary care
➢ Good clerical work
6. Career goals
How would you see yourself as an excellent secretary at this school within a year?
➢ Time on task
➢ Being efficiently and effectively
➢ Learning new skills
1. Verbal Communication
Can you please briefly tell us more about yourself and your educational background, with respect
the post you have applied for?
2. Job Knowledge
Clerical services is one of the core duties of a school secretary, describe the job description of a
school secretary and tell the panel how you intend to facilitate administration work at school so that
you may enable teachers and learners to do their work effectively.
3. Supervision and leadership
Economising is important for resources to last longer, convince this panel what you will do to sustain
the school resources?
4. Decision making and problem solving
As a school secretary you are going to work with school money. If Mr X comes to your office to
borrow money and return it at the end of the month, how will you handle such a situation?
5. Interpersonal Relations
Sometimes you might be criticised by your supervisor or other colleagues for mistakes you did, how
do you handle criticism in your capacity?
6. Career Goal
a) If you happen to be appointed to this post, what are your plans to make sure that the school
records and information are up to date and assessable?
b) If your supervisor asked you to work overtime to help him/her to complete an urgent issue, how
will you react to to this request though you are not going to be rewarded?
7. Ungraded
Do you have any question to ask?
