AAFD Batch file
1. Download the batch file from the drive link provided below
https://drive.google.com/file/d/1yyKkGGLrn5RSq5p1f2rs2dqgckjfTkH6/view?usp=drive_link
2. Extract the AAFD folder and right click on ‘setup.bat’ file and select ‘run as
administrator’ / if this option is not available double click on ‘setup.bat’ file.
3. Click on yes once it pops up to allow the application and wait for the
application to run.
4. Click on OK once its shows Avaya Agent instance is already running.we will
get a message as below once configuration is finished.
5. Select the agent drop down and quit the application completely
If batch file is not making the settings reflected with user privilege issues , follow the
manual steps as below,
AAFD Manual Installation and settings
1. Download the AAFD application from the following links depending on the
laptop type:
Windows:
https://downloads.dlavaya.com/AAFD/20/Avaya-Agent-For-Desktop-2.0.6.25.3005-Windows-32Bits.ex
e?__dlmt__=1676637761_d1ab6138b2a53c5d196b94f61523f6a9
Mac:
https://downloads.dlavaya.com/AAFD/20/Avaya-Agent-For-Desktop-2.0.6.25.3005-macOS.dmg?__dl
mt__=1676638048_aefc43d6b4e858e62026dfa78a06470d
2. Once the application is downloaded, double-click on it to start the installation
process.
3. Select the Advanced/Standalone license type and click next and complete
the installation.
4. Once the installation is completed, launch the application and go to settings:
5. Select the AAFD Login Type as Use Local Configuration:
6. Navigate to the server section on the left side of the settings panel and
follow the IP parameters and settings provided below:
License Server URL: https://172.25.12.187:52233/WebLM/LicenseServer
Server Address: 172.25.12.56
1. Once the above changes are done, In settings select Screen Pops:
2. Click on the ADD button and enter the below mentioned parameters:
Rule Name: Disposition
Type: Internal Browser
URL: http://afd.fkipl.flipkart.com:9080/fk-avaya-disposition/
Parameters: ucid=<ucid>&callingNumber=<m>&stationId=<i>&agentId=<a>&uui=<u>
Trigger: Incoming call is answered
3. Add the following Aux codes under Reason codes and use them accordingly.
4. Click on save once the above changes are done → Quit and Reopen the
application
5. Login with the provided Station ID, password and Agent ID and
Password
Troubleshooting AAFD Issues
Voice Issues:
● Please make sure you connect the headset (USB preferred).
● Goto Settings→ Audio → Toggle Audio Output/ Ringer Output/ Audio Input → Select
the right audio device → Click on Test
● Once you click Test you should hear Audio and if you’re not hearing anything you
didn’t select the right device.
● Once the right device is selected, Click on Save and restart the application and test.
●
● If you’re still facing issues even after having all the above device settings in place,
please disconnect your wifi and connect your laptop to a mobile hotspot and check
Audio.
1. If connecting to a mobile hotspot fixes the audio issue then you have
to involve your Internet Service Provider to fix the issue. They can turn
on/off the SIP ALG depending on the existing settings and check.
● If you’re still facing issues even after following the above steps then the only option
is to Re-install the sound drivers.
● Search Device Manager in Windows search → Open it → Sound, Video and game
controllers → Right click on drivers under controllers → Uninstall (here you can see
an example of High definition Audio Device)
● Once you uninstall the drivers, restart the system with your headset connected and
it’ll install the required drivers
● If the above didn’t fix, Uninstall the application → Delete the Avaya data from
C:\Users\XXXXX\AppData\Roaming\Avaya → Reinstall.
No audio on AAFD when Google Meet is active:
● If you’re facing no audio issue when you’re using your google meet then your system
is not supporting multiple apps to use Mic/Speaker at the same time.
● You can try the following settings and if it didn’t fix the issue then it is a system
limitation.
● Goto Control Panel → Hardware and Sound → Sound → Playback/ recording → Select
the device used → Advanced → Tick the exclusive mode.
Disposition not loading:
● If you’re facing disposition issues please make sure the following settings are
followed:
1. You have to connect to VPN (For Accops Turbo Mode should be ON) and should be
able to access the link http://172.16.14.209:8080/fk-avaya-disposition/ directly from the
browser.
2. If it is not accessible, please make sure Turbo mode is ON and you’re using the right
gateway that was provided to you.
3. Delete the Screenpop settings and re-add them back from here
4. If the above didn’t fix, Uninstall the application → Delete the Avaya data from
C:\Users\XXXXX\AppData\Roaming\Avaya → Reinstall.
Common System Settings (only for BYOD/WFH)
1. In order to avoid the system go with hibernate mode (for BYOD devices) , please run
command prompt as administrator mode and run below command
powercfg.exe -h off
2. In order to allocate memory for AAFD apply the following,
Right click on AAFD app and go to properties and paste the below string as mentioned in
SS,
-disk-cache-size=2147483648
