Unit 6 & Unit 7.

Tour guide

I. Glossary

1. Tour Guide: A person who leads a group of visitors on a tour, providing information and
insights about a particular location or attraction.

2. Group Leader: The person responsible for coordinating and leading a tour group, often
the tour guide.

3. Cultural Tour: A type of tour that focuses on the cultural aspects of a destination, including
art, history, traditions, and local customs.

4. Historical Tour: A tour that highlights the historical significance of a location, often
including visits to museums, historical sites, and monuments.

5. City Tour: A guided tour of a city, typically covering its main attractions and landmarks.

6. Adventure Tour: A tour that offers outdoor and adventurous activities, such as hiking,
rafting, or wildlife safaris.

7. Local Expert: A tour guide who possesses in-depth knowledge of a specific area, providing
insights into its unique features.

8. Walking Tour: A tour that explores a destination on foot, allowing for a closer look at its
details and history.

9. Audio Tour: A guided tour experience where visitors listen to pre-recorded commentary
on headphones or a smartphone app.

10. Landmark: A prominent or well-known feature or site within a destination.

11. Multilingual Guide: A tour guide who is proficient in multiple languages to accommodate
a diverse group of tourists.

12. Interpretive Skills: The ability of a tour guide to explain and convey information in an
engaging and informative manner.

13. Safety Briefing: Instructions and information provided by the tour guide to ensure the
safety of tour participants.

14. Group Dynamics: Understanding and managing the interactions and needs of individuals
within a tour group.
 15. Cultural Sensitivity: Being respectful and aware of the cultural norms and customs of the
destination and its people.

16. Local Cuisine: The traditional food and dishes of a region, often featured in food tours.

17. Business district: An area in a city that has many offices

18. En route: On the way

19. Exhibition: objects (i.e. art) displayed for a short time for the public to view

Exercise 1. Matching Exercise: Match the terms below with their corresponding definitions.

1. Tour Guide
2. Cultural Tour
3. Landmark
4. Audio Tour
5. Local Expert
6. Group Dynamics
7. Safety Briefing
8. Historical Tour
9. Multilingual Guide
10. City Tour

Definitions:
a) A guided tour of a city's main attractions.
b) Instructions to ensure tour participants' safety.
c) A person who leads a group of visitors on a tour, providing information and insights.
d) A guided tour experience where visitors listen to pre-recorded commentary.
e) A tour guide with in-depth knowledge of a specific area.
f) A tour highlighting the historical significance of a location.
g) A tour that focuses on the cultural aspects of a destination.
h) A guide proficient in multiple languages.
i) Understanding and managing interactions within a tour group.
j) Prominent or well-known feature within a destination.

Exercicse 2. True or False: Determine if the following statements are true or false.

a. The tour guide is responsible for coordinating and leading a tour group.
b. An audio tour is always led by a live tour guide.
c. A historical tour may include visits to museums and monuments.
d. Cultural sensitivity involves being aware of local customs.
e. A multilingual guide speaks only one language.
 f. Group dynamics refer to interactions within a tour group. g. Local cuisine is often featured in
food tours.
h. Landmarks are typically hidden and less known in a destination.
i. En route means "at the final destination."
j. Business districts are primarily residential areas.

Exercise 3. Sentence Completion: Complete the following sentences with the appropriate
glossary terms.
a. During the _______________, the tour guide explained the historical significance of the ancient
ruins.
b. The ______________ provided information about the cultural traditions and art of the region.
c. The ______________ ensured that all participants knew what to do in case of an emergency.
d. The ______________ had a deep understanding of the local wildlife and ecology.
e. The ______________ led the group through the city's famous landmarks.
f. In a ______________, visitors can explore a destination on foot.
g. An ______________ can be a famous building, monument, or natural wonder.
h. A ______________ should be culturally sensitive and respectful to local customs.
i. The tour guide's ______________ made the history come alive for the group.
j. A ______________ may provide commentary through headphones.

II. Reading comprehension

Exercise 1. Match the competence to the expression.

GREETING THE GUEST GUIDING COMMENTARY TELLING THE RULES

SUGGESTING PLACE SAFETY BRIEFING DESIGNING ITINERARY

TELLING INFORMATION DEALING WITH TELLING A LEGEND

UNEXPECTED EVENTS

GIVING FOOD
RECOMMENDATIONS

Expressions:
Exercise 2. Read the guide for tourists who visit California, then do the exercises below.
 a) True or False?
1. Fisherman’s Wharf, Ghirardelli Square and Pier 39 are all in San Francisco.
2. The Golden Gate Bridge is the shortest suspension bridge in the world.
3. Alcatraz is still a prison today.
4. You can see a surfboard damaged in a shark attack in the museum in Santa Cruz.
5. Ice skating is a popular activity on Venice Beach.
6. You can meet real film stars at Madame Tussauds in Hollywood.
7. The Grammy Museum in Los Angeles is dedicated to music and dance.
8. Space Mountain is the name of one of the hotels in Disneyland.

b) Match the person with the place they would enjoy most. Write a recommendation for
them in the box.

Exercise 3. Read the examples below of tour guides giving instructions and answer questions.

When meeting members of a tour on arrival, a guide performs the following activities such as
greeting, welcoming and introducing himself. In introducing himself, the tour guide mentions his
full name, tour operator’s name, business address and other supporting information. Some
examples of greeting, welcoming and introducing one’s self are as follows.
1. Good morning, welcome to Bandung. I am David Mahardika, your guide for this tour. I’ll tell
you all about the things you will see. If you have any questions, you feel free to ask. It is my job
to answer your questions. All my time is free to talk to you. Thank you.

2. Good afternoon everyone. My name is Lukas Widyanto. On behalf of Viva Tour Agency, I would
like to welcome you all to Bandung. The bus ride to your Preanger hotel takes you about fifteen
minutes. Right now I’d like to take a minute to familiarize you with the area and tell a brief safety
precaution. You have to fasten safety belts and remain seated until we reach our destination.

3. Dear visitors,I would like to welcome you all to Bandung. Allow me to introduce myself. My
name is Michelle. I am your guide and will support you during the tour. I promise you are going
to enjoy your stay here in Bandung. This is a beautiful, quiet city where you can relax, sit by the
theme parks, enjoy great meals and feel very comfortable. You can walk into town and enjoy the
fountains or take pictures.

4. Hello, everybody. Welcome to Bandung. I’m your tour guide, Natalia. It’s great to meet you
here in Bandung. You will discover that Bandung and the surrounding are beautiful. Like Paris,
you will find there is even more to see in Bandung than you have dreamed about

5. Hi, everybody. I am Sukma, your tour guide for today. We’re going to be pulling up to the hotel
in just a few minutes. Please sit back and enjoy the view of the shopping centre on the left hand
side of the bus as we enter the city. I ask that you remain in your seats until we have come to a
complete stop. Our agent, Mr. Wawan will be meeting you at the bus to help you with your bags.
Please double check to make sure your bag has been taken off the bus. On behalf of Viva Travel
Tours, have a wonderful vacation in Bandung and I hope to see you tomorrow at the information
session.

Questions:

1. Who is the tour guide in the first example, and what information does he provide during
his introduction?
2. In the second example, what is the tour guide's name, and which tour agency is he
representing? What safety precaution does he mention?
3. According to the third example, what does Michelle promise the visitors will experience
during their stay in Bandung?
4. In the fourth example, what positive comparisons does the tour guide make about
Bandung, and what is her name?
5. What is Sukma's role, as mentioned in the fifth example, and what instructions does she
give to the tourists as they approach the hotel?

III. Writing
Exercise 1. Work individually to fill in the missing words or phrases in the following greeting,
welcoming and introducing one self.

1. Good evening, My name is _______a_______ I am your guide for this tour. I would like welcome
to _____b______. My job is to help you tell all about the things you will see. If you have any
questions, you feel free to ask. It ___c___ my pleasure to answer your questions. It is free to talk
tome at ____d___ you need my help. Thank you.

2. Good morning ladies and gentlemen. I am ____a_____. On behalf of ________b______I would

like to welcome you all to _____c_____. Our tourist bus ride to the hotel will take about
_____d_____ minutes. Now I would like to take a minute to familiarize you with the area and
discuss some ______e_______ for safety. Firstly, I ask that you remain seated until we reach our
destination and that ______f_____ are not permitted while on the bus. Secondly, I would like
________g________ that it is against the law to get drunk in public. Enjoy your holiday with us.

3. Hello visitors. I would like to welcome you all to______a________. Please, allow me to
introduce myself. My name is ________b_________. I am your guide and will support you during
the tour. I promise you are going to enjoy your stay here in ______c______. This is a beautiful,
quiet, unique, and famous city in Indonesia. You can enjoy ______d______ and explore great
culinary activities. The best restaurant serving various culinary products in this city is
_________e__________ You can also enjoy ________f ________

4. Hello, everyone. I am your tour guide today. My name is ________a_________. I am happy to

welcome you to ________b________. It is a great pleasure to meet you here ________c________
You will find that ______d______ and the surrounding are very ______e_____ and
_______f_________ You will also discover that there are many ________g________ in
_______h________

5. Good day, everybody. My name is _______a______, your tour guide for today. We are going to
leave for the hotel in ________b________. I would like to ask your favour ________c_______and
you can ______d_______ on both sides of the bus as we enter the city. I suggest you to remain
in your seats until our bus ________e________. Our agent, _______f_______ will be meeting
you at the bus to help you with your bags. Please double check to make sure that your personal
belongings are not ______g_______. On behalf of ________h_______, have a wonderful vacation
in ________i_____ and I hope to see you tomorrow at ________j__________

Exercise 2. Re-arranged the following jumbled sentences into a good dialogue between a tourist
and agent officer.

a. I am going to carry my cell phone so I can call you.

b. I can call the airline, and they will tell me if the flight is delayed.
c. I think if I am just out side of the exit arrival door at 17.30, that would allow you time to pick
up your luggage. How does that sound?
d. I think that would work out well, but what if the plane is late?
e. If I can not find you at the airport, I can take a taxi.
f. Oh that’s great. Thank you. g. You don’t have to take a taxi. I’ll be there.
h. Yes, that would help us find each other at the airport.

Tourist: I am flying in next Sunday and was wondering if you might be able to pick me up at the
airport.
Agent officer: I can pick you up. What time does your flight arrive?
Tourist : My flight arrives at 17.00 in the afternoon.
Agent officer: _______________________________________________
Tourist: _______________________________________________
Agent officer: _______________________________________________
Tourist: _______________________________________________
Agent officer: _______________________________________________
Tourist: _______________________________________________
Agent officer: _______________________________________________
Tourist: _______________________________________________

Exercise 3. Find mistakes in the sentences below.

1. The tourists didn't had any questions during the tour.

2. The tour guide job is only about giving information.
3. The safety briefing was lead by the tour operator.
4. The local cuisine it's a crucial part of the tourist experience.
5. Tourist enjoy learning about the history of a destination.
6. Group dynamics is not important for a tour guide.
7. The guide told us interesting storys about the city.
8. The tour guide's role is to ensure tourists has a good time.
9. The tour started in 10 a.m. and the group is at the museum now.
10. Multilingual guides should speaks at least three languages.

Exercise 4. Based on the given information below, write a short description about One Pillar
Pagoda.

Name: One Pillar Pagoda

Location: in Ba Dinh district, close to Ho Chi Minh complex
Structure: built on a single pillar planted in the middle of a lotus pond
History: built under Ly’s dynasty from 1028 to 1054
Tourist attraction: a famous tourist attraction for both tourists and local people