Error Code

Troubleshooting Guide
Revised (Feb 2021)
Contents
About This Document 1
Additional Documentation 1
Online Manual 1
Revision History 2
Error/Warning Codes 3
About 3
How Error and Warning Codes are Generated and Stored 4
Errors and Warnings 4
Viewing Error and Warning Codes 4
Troubleshooting with Error and Warning Codes 5
About 6
How Error/Warning Codes are Generated and Stored 6
Repeating Error/Warning Codes 6
Errors and Warnings 6
Error Log 8
CPA Event Log 9
Basic Troubleshooting 10
00, 02, 03, 04 12
05 14
06 15
07 16
09 17
10 18
11 19
12 21
13 23
14 25
15 26
16 28
17 29

Page ii
18 31
19 32
20 33
21 34
22, 23, 26 36
24 37
25 39
22, 23, 26 40
27, 28, 29 Overview 41
27 42
28 44
29 45
30, 31, 32, 33 48
35 51
36 52
37 53
38 55
39 57
40 58
42 61
44 63
45 64
46 66
47, 48 68
50 70
51 72
52 73
53 74
55 75
56 76
57, 58 78
59 79

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60, 61 80
62 82
63 83
65, 66 84
67 85
69 86
70-79 Overview 88
70, 71, 72, 73 89
74, 75, 76, 77 92
78, 79 95
80, 81, 82, 83 97
84 99
85 100
86, 87 101
88 103
89 104
90, 91, 92, 93, 94, 95 105
96, 97, 98 106
Error 96 106
Error 97 106
Error 98 107
E2 108
E4 109
ERR 110
LS 111
OBS 112
Edition Information i
Edition i
Online Manual i
Copyright i
Notices and Safety ii
Trademarks ii

Page iv
Intellectual Property ii
Warranty ii
Safety Notices ii
Warning iii
Caution iii
Service Safety Guidelines iii

Page v
About This Document
This document describes all standard error and warning codes implemented across Precor cardio
exercise equipment. Error codes are system generated codes that identify specific machine fault
conditions.
Each error/warning code topic provides the error/warning code name, what equipment the code
applies to, the associated issues and symptoms, information to help you troubleshoot the issue,
and steps to repair the fault condition:
l Error/Warning Code Number(s): Error/Warning code number(s) associated with that par-
ticular issue (one issue can be associated with multiple error/warning codes).
l Description: Brief description of the error code.
l Applies to: Equipment and/or systems that are associated with the error code.
l Issue System(s): Information about the most probable causes and other related event(s)
that could trigger the error code. It must be understood that this information cannot describe
or anticipate all possible issues that could trigger this error code.
l Troubleshooting: Troubleshooting Information to help identify the system or component that
is causing the issue and triggering the error code. Plus repair steps to correct the issue and
clear the error code.

Additional Documentation
Online Manual

There is also an online version available, (must be connected to the internet): click Online Ser-
vice Manual.

Page 1
Revision History
This document describes all standard error codes that exist within the Precor software hierarchy for
products currently supported by Precor.

REVISION DATE REVISION DESCRIPION

03/2022 Added SCL800 StairClimber error/warning codes. First product to include
warning codes.New SCL1 codes: 06, 07, 13, 51, 52, 53, 55. Codes
demoted to warnings:00, 39, 71-79. Included/Updated codes: 03-05, 09,
11, 12, 15-17, 25, 30, 32, 37,50, 56, 70.
07/2017 Added Error 56 and format updates.
11/2017 Added Chrono2 bike error codes; updated 5, 11, 30, 46, 65, 66 and
added new codes 47, 48, 57, 58, 59, 63, 67, 84, 96, 97, and 98.
Added Error 89.
05/2018 Updated Error 30, Symptoms and troubleshooting for the Chrono bike.
06/2018 Added Error 39 "Communication Error from Active Status Light to
LPCA3."
07/2018 Updated Errors 16 and 38, u Updated Error 40, Lift check steps, and
updated Error 86/87 to include 600 series software mismatches.
06/2019 Moved to online manual, added basic troubleshooting section.

1StairClimber
2Spinner® Chrono™ Power bike.
3Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.

Page 2
Error/Warning Codes
About
There is a set of standard error and warning codes implemented across Precor cardio exercise
equipment. Error/Warning codes are system generated codes that identify specific machine fault
conditions. The maintenance software monitors error code event conditions, when a fault is detec-
ted, the error code is generated and stored in the Error Log or CPA1 Event Log along with related
machine metrics, such as, the machine mileage (or hours), the time, drive motor current, etc.
On some equipment, error codes have been separated into two categories: Error codes "ERR" and
Warning codes "WRN". see Errors and Warnings.
Error code numbers range from 01 to 99. There are also a small number of alpha and alphanumeric
codes. Most, but not all, error codes are grouped into numeric ranges to help easily identify com-
mon system issues.

1Touchscreen console Control Processing Assembly.

Page 3
How Error and Warning Codes are Generated and Stored
The Lower PCA1 monitors error code event conditions, when a fault is detected, the error code is
generated and transmitted to the console Upper PCA2 where it is stored and viewed in the Error
Log or CPA Event Log. The error log shows the error code along with related machine metrics, such
as, the machine mileage, hours, the time when the event occurred, the date, and other machine
specific relevant data.
Error codes are sequentially stored in memory on a "First-In, Last-Out" basis, the newest error code
is stored in the number one memory position pushing any currently stored error codes down one
position. When the memory is full, the next new code is stored pushing the oldest error code from
memory.

Errors and Warnings

On certain machines, there is a differentiation between errors and warnings. Issues that are non-
critical to the operation of the machine have been demoted from Error status to Warning status.
Error codes will be formatted with an "ERR" prefix identifier and Warning codes will be formatted
with the "WRN" prefix identifier.
l Error Codes
Error codes are system generated codes that identify specific machine fault conditions. The
maintenance software monitors error code event conditions, when a fault is detected, the error
code is generated and stored in the Error Log or CPA Event Log along with pertinent machine
metrics, such as, the machine mileage, hours, event time stamp, etc. Error codes are iden-
tified with the "ERR' prefix.
l Warning Codes
Warning codes are system generated codes that identify noncritical machine information that
in most cases will not require service action. Depending on the Warning, the information could
be used by clubs to better utilize and maintain the equipment etc. or provide additional
machine information to help the service technician resolve an issue. Warnings will not disable
functionality, display to the exerciser, or change the ASL3 light status.
To differentiate between errors and warnings, error codes will be identified with the "ERR" prefix
and warning codes will be identified with the "WRN" prefix.

Viewing Error and Warning Codes

Error and warning codes are stored and viewed in either the Error Log on LED4 consoles (P10,
P30, P30i and P31) or the CPA Event Log on touchscreen consoles (P62, P80, and P82),
l On LED consoles (P10, P30, P30i and P31): access the Information Display (65) > select
Error Log.

1Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.
2Upper Printed Circuit Assembly board located in the console.
3Active Status Light: Service and maintenance status light.
4light-emitting diodes.

Page 4
 l On Touchscreen consoles (P62, P80, and P82): access the Service Settings menu
(51765761) > select About > CPA Event Log
TIP: On LED consoles (P10, P30, P30i and P31), error/warning codes can be deleted from
the Error Log . Press and hold the PAUSE/RESET key for a minimum of 6 seconds to open
the Error Log and view all logged error codes. If there are no logged error codes, the "Stuck
Key" message will show. To remove error codes, select the error code and press/hold the
QUICK START key until the "NO ERRORS" message shows.

TIP: On touchscreen consoles (P62, P80, and P82), error/warning codes can be cleared
from the Error Log . Access the Error Event Log and select the CLEAR softkey.

Troubleshooting with Error and Warning Codes

1. Review the equipment Error Log (or CPA Event Log) to identify any current active error/warn-
ing codes. Also look at the error/warning code history for any past code events that may
provide insight to the current active code issue.
2. Next go to the error/warning code topic for issue description, troubleshooting and repair
information.

Note: Be aware that not all machine failures will cause an error/warning code event. Use
physical observation and mechanical troubleshooting skills to resolve non error/warning
code issues.

Page 5
About

The Error Log and CPA1 Event Log are used to store "log" and view error and warning codes. On
LED2 (P10, P30, P30i and P31) consoles use the "Error Log" to view error/warning codes. On
touchscreen consoles (P62, P80, and P82) use the "CPA Event Log" to view error/warning codes.
l Error Log, see "Error Log " on page 8
l CPA Event Log, see " CPA Event Log" on page 9
IMPORTANT: On touchscreen consoles (P62, P80, and P82), use the CPA Event Log and
not the Event Log to view the maintenance error/warning codes. The touchscreen console
Event Log includes additional OEM use only error codes.
more....

How Error/Warning Codes are Generated and Stored

The Lower PCA3 monitors error/warning code event conditions, when a fault is detected, the
error/warning code is generated and transmitted to the console Upper PCA4 where it is stored and
viewed in the Error Log or CPA Event Log. The error log shows the error/warning code along with
related machine metrics, such as, the machine mileage, hours, the time when the event occurred,
the date, and other machine specific relevant data.
Error/warning codes are sequentially stored in memory on a "First-In, Last-Out" basis, the newest
error/warning code is stored in the number one memory position pushing any currently stored
error/warning codes down one position. When the memory is full, the next new code is stored push-
ing the oldest error/warning code from memory.

Repeating Error/Warning Codes

Repeated instances of the same error/warning code will only be logged as a single error/warning
code until one of the following conditions occur:
1. Two different error/warning codes occur and are logged.
2. There is an "ODOMETER" and "HOURS" change.

Errors and Warnings

On certain machines, there is a differentiation between errors and warnings. Issues that are non-
critical to the operation of the machine have been demoted from Error status to Warning status.

1Touchscreen console Control Processing Assembly.

2light-emitting diodes.
3Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.
4Upper Printed Circuit Assembly board located in the console.

Page 6
Error codes will be formatted with an "ERR" prefix identifier and Warning codes will be formatted
with the "WRN" prefix identifier.
l Error Codes
Error codes are system generated codes that identify specific machine fault conditions. The
maintenance software monitors error code event conditions, when a fault is detected, the error
code is generated and stored in the Error Log or CPA Event Log along with pertinent machine
metrics, such as, the machine mileage, hours, event time stamp, etc. Error codes are iden-
tified with the "ERR' prefix.
l Warning Codes
Warning codes are system generated codes that identify noncritical machine information that
in most cases will not require service action. Depending on the Warning, the information could
be used by clubs to better utilize and maintain the equipment etc. or provide additional
machine information to help the service technician resolve an issue. Warnings will not disable
functionality, display to the exerciser, or change the ASL1 light status.
To differentiate between errors and warnings, Error codes will be formatted with an "ERR" prefix
identifier and Warning codes will be formatted with the "WRN" prefix identifier..
Troubleshooting with error/warning codes
Always review the Error Log or CPA Event Log when troubleshooting an issue. The error logs will
contain all current and past error/warning codes from the last log reset. You can then refer to the
Error Code Troubleshooting Guide (Error Code Troubleshooting Guide) to for description and
troubleshooting information.

Note: Be aware that not all machine failures will trigger an error/warning code event. Use
physical observation and mechanical troubleshooting skills to resolve non error/warning
code issues.

1Active Status Light: Service and maintenance status light.

Page 7
Error Log

Error Log

Page 8
CPA Event Log

CPA Event Log

1. Access the Service menu (51765761)
2. Select About > CPA Event Log
How to Save CPA Error Log Data

Page 9
Basic Troubleshooting
When making a guess or rushing a repair, errors can be made that cost both time and money. Pre-
cor highly recommends a proper troubleshooting process, such as the AVERTED model (below),
always be followed:
l A – Ask the customer
o What was the original complaint?
o When was it reported?
o Has this happened before?
l V – Verify the issue
o Actively use the unit
o Use your senses
o Check error codes
o Can you repeat the issue?
o Note the mileage/hours of use
l E – Eliminate components
o Follow the error code troubleshooting guide
o Identify the systems involved
o Test and isolate
o Test the system components
l R – Repair the unit
o Use service documents
o If unable to complete the repair, contact Precor
l T – Test the system
o Fully test the unit
o Check all functions under load
l E – Educate the customer
o Explain parts ordered and timeline for completion
o Educate the customer on the changes you’ve made and why
l D – Document the process
o Write down the what and why
o Detail reasons for replacements
o Update service log
o Fill out the warranty claims form

Troubleshooting steps
1. Check the error codes.
a. Check time occurred and mileage.
2. Clear the error codes and power down the unit.

Page 10
3. With power off, check cable connections and make sure all connectors are fully seated.
4. Power on the unit.
5. Fully power up the unit and check the error code log for error reoccurrence.
6. Refer to applicable error code and/or continue troubleshooting as appropriate.

Page 11
00, 02, 03, 04
Memory, Ram & EEPROM1 Test Errors\Warnings

Applies to
All cardio equipment
l Error 00 Upper PCA2 Memory Location Error
l Error 02 RAM Location Error
l Error 03 EEPROM checksum Error
l Error 04 Fuse Bits or Boot Loader Programmed Incorrectly

SCL800
l Warning 00 Upper PCA3 Memory Location Error
l Error 02 RAM Location Error
l Error 03 EEPROM checksum Error
l Error 04 Fuse Bits or Boot Loader Programmed Incorrectly

Issue Symptoms
For error/warning 00 and errors 02 thru 04, check the upper PCA memory locations, RAM memory
locations, and the EEPROM checksum during the power up test sequence. If a fault is found during
the power-up test sequence, the appropriate error/warning code will be displayed.
While rare, these messages may display intermittently due to external causes. If the unit's AC4
input significantly dips during the power-up test sequence, the test could fail, which will trigger one
of these errors. In addition, treadmills operating on non-dedicated branch AC circuits may see
these errors/warning on an intermittent basis.
There are 2 conditions which cause Error 04:
1. 1.The console Fuse Bits were incorrectly programmed.
2. The console was programmed with incorrect or missing Boot Loader SW
If either of these conditions are present when the Console power on Error 04 is detected and logged

Troubleshooting steps

1Electrically erasable programmable read-only memory and is a type of non-volatile memory.

2Upper Printed Circuit Assembly board located in the console.
3Printed circuit assembly, generally referred to as either an upper PCA or lower PCA.
4Alternating Current: electric current which periodically reverses direction between positive and
negative polarity.

Page 12
1. Reproduce the error and evaluate
a. Switch OFF the unit.
b. Switch ON the unit. Repeat.
c. If the error/warning message is consistently displayed when the unit is powered up,
replace the upper PCA.

Page 13
05
Key Stuck In The Operated Position At Power Up

Applies to
P series consoles, R series consoles, and Chrono1 Spin bike console

Note: Error 05 has not been displayed on Precor equipment since 2003. It was replaced by
the simpler “Stuck Key” message and is not recorded in the error log.

Issue Symptoms
The power up test sequence has detected a key stuck in the operated "ON" position. A permanently
stuck key inhibits the correct operation of the unit. Likely causes are liquids present on a touch sens-
itive display, or a key in the display housing is stuck in the operated condition. Less likely but pos-
sible is a failure on the upper PCA2.
SCL800
Console key depressed at power up.

Troubleshooting steps
1. Reproduce the error and evaluate
a. Switch off unit.
b. Switch on unit. Repeat.
c. If the error message is consistently displayed when the unit is powered up, replace the
upper PCA.

1Spinner® Chrono™ Power bike.

2Printed circuit assembly, generally referred to as either an upper PCA or lower PCA.

Page 14
06
Remote Stop Switch Not Detected

Applies to
SCL800

Issue Symptoms
The Remote Stop Switch is not detected which means the Remote Stop Key will not function. Usu-
ally this means the Remote Control cable is unplugged or damaged

Troubleshooting steps
SCL800
1. Verify the right handlebar remote machine control cable connections:
a. Make sure the right handlebar remote control machine control cable is properly con-
nected to the console UPCA1 Remote CTRL2 (J16) connector.
b. Verify the right handlebar Remote Manual Stop switch is properly connected to the
right handlebar cable and that the switch is not damaged.
2. Verify that the right handlebar cable is not damaged. If no visible damage can be seen, test
the cable pin-to-pin continuity.
3. Substitute a known good console and verify operation:
a. If the error persists, replace the right handlebar cablr

1Upper PCA board

2control

Page 15
07
LPCA1 EEPROM2 Read Incorrectly

Applies to
SCL800

Issue Symptoms
Warning 07 verifies that the latest workout step count was correctly transmitted from the console to
the LPCA serial EEPROM.
1. The console writes the post workout new belt step count to the LPCA
2. The console then reads back the belt step count from the LPCA to verify the new belt step
count was properly written
3. Warning 07 triggers when the console belt step count and LPCA belt step count do not match
This warning doesn't change the ASL3 state, display to the user, or limit the unit functionality. It
does log in the Error Log.
If warning 07 is persistent, it could lead to an error 74, 75, 76, or 77, see " 74, 75, 76, 77" on
page 92.
If the belt steps were written incorrectly and the LPCA contains a number that is 30K steps more
than or less than the console will create the condition needed to trigger a code 74, 75, 76, or 77, see
" 74, 75, 76, 77" on page 92.
If the console accumulated 30K steps without a successful write to the LPCA, this would create the
mismatch required to trigger an error 76 or 77, see " 74, 75, 76, 77" on page 92.

Troubleshooting steps
1. If warning 07 is persistent, verify the LPCA condition by replacing the LPCA with known good
LPCA and then test by doing a number of short workouts.
a. If no warning 07 is logged with the good LPCA, this may indicate there is a problem
with the original LPCA serial EEPROM. Replace the LPCA and return the original
defective LPCA to Precor customer service for investigation.

1Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.
2Electrically erasable programmable read-only memory and is a type of non-volatile memory.
3Active Status Light: Service and maintenance status light.

Page 16
09
Lower PCA1 Memory Test Errors

Applies to
All cardio equipment

Description
During the power-up test sequence, the lower PCA2 memory locations are checked. Error 09 indic-
ates a fault was found, which, when it is consistently displayed, is often a lower PCA problem. Fail-
ures causing this error message to be displayed are rare.
These messages may display intermittently due to external causes. If the unit's AC3 input sig-
nificantly dips during the power-up test sequence, the test could fail and trigger one of these errors.
In addition, treadmills operating on non-dedicated AC circuits may see these errors intermittently.

Troubleshooting steps
Reproduce the error and evaluate.
1. Switch OFF unit.
2. Switch ON unit. Repeat.
3. If the error message is consistently displayed when the unit is powered up, replace the lower
PCA.

1Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.
2Printed circuit assembly, generally referred to as either an upper PCA or lower PCA.
3Alternating Current: electric current which periodically reverses direction between positive and
negative polarity.

Page 17
10
Line Frequency Out of Acceptable Range

Applies to
Treadmills mfg. dates 2006 and later

Issue Symptoms
The AC1 line frequency must be either 50Hz or 60Hz for Experience™ Series treadmills built 2006-
2013, and between 45Hz and 65Hz for units built 2014 and later. Error 10 is triggered if the line fre-
quency moves outside the acceptable range, or if electrical noise is generated, causing a perceived
change in frequency.
Error 10 can also be caused by electrical wiring and supply issues, such as shared neutrals or AC
hot and AC neutral wires being reversed. If facility power is lost and a backup generator switches
on, the frequency can be off for a short time, causing Error 10.

Troubleshooting steps
Verify electrical supply
1. Verify electrical supply. Treadmills must be installed on an AC 20-amp dedicated branch cir-
cuit. If another piece of equipment is sharing a circuit with the treadmill, it can create enough
electrical noise to make AC line frequency identification impossible.
2. Most line frequency detection systems monitor the AC line frequency on the hot AC line. On a
reversed 120 VAC circuit, the monitoring takes place on the neutral (ground) side of the AC
line. Many of the monitoring systems are incapable of detecting line frequency on the neutral
wire. It must first be determined if the reversal is in the AC wiring feeding the treadmill or in
the treadmill internal wiring. The hot and neutral wires can be verified by measuring each in
reference to AC (green wire) ground.
3. Though unlikely, the AC line frequency could be out of limits. This is more likely to occur in
countries where AC power systems may not be well controlled. There is little that can be
done in this case.
4. If a generator is used during a power outage, during the time the generator is coming up to
speed, the line frequency may be detected as incorrect.
5. Sometimes AC being fed into the distribution system is too electrically noisy to allow correct
line frequency identification. This can be caused by other equipment within the AC dis-
tribution system creating the electrical noise. Identifying the source of the electrical noise can
be difficult. There is little that can be done in this case.

1Alternating Current: electric current which periodically reverses direction between positive and
negative polarity.

Page 18
11
Low Voltage Watchdog (Upper PCA1)

Applies to
Treadmills, SCL800 StairClimbers, Self-powered units with external AC2, and Chrono3 bikes
l "Treadmills and self-powered units with external AC" below
l "Chrono bikes" below

Treadmills and self-powered units with external AC

Issue symptoms
This watchdog program monitors the voltage of the upper PCA4 and displays error 11 if it drops
below the acceptable value. This can be present if the communications cable between the lower
PCA and the upper PCA is faulty, or if a failure in the upper PCA causes an overload in the low
voltage power supply, causing it to drop below the limit.
It is also possible to see this message displayed intermittently due to external causes. Error 11
appears if the unit's AC input significantly dips during the power-up test sequence. Treadmills oper-
ating on non-dedicated AC circuits may see this message displayed intermittently.

Troubleshooting steps
1. Test the interconnect cable.
a. Clear the error log and switch OFF the machine power.
b. Substitute a known good interconnect cable in place of the existing cable directly
between the upper PCA and lower PCA.
c. Power ON the machine and check the error log.
2. Check the upper PCA.
a. Cycle power on the unit and check the error log.
b. If the error is consistently displayed when the unit is powered up, replace the console.

Chrono bikes

Issue symptoms
An internal processor failed and so the console may work properly.

1Upper Printed Circuit Assembly board located in the console.

2Alternating Current: electric current which periodically reverses direction between positive and
negative polarity.
3Spinner® Chrono™ Power bike.
4Printed circuit assembly, generally referred to as either an upper PCA or lower PCA.

Page 19
Troubleshooting steps
If this error is present and comes back after clearing, replace the console.

Page 20
12
MC1 / LPCA2 Software Watchdog (Lower PCA3)

Applies to
Treadmills, SCL800s, and Ellipticals

Issue symptoms
EFX4, SCL800
the watchdog program monitors the proper execution of software in the LPCA microcontrollers. If a
program is stuck in a routine, has a memory leak, or has any other fatal error that stops the program
from performing its critical tasks (aka “hung”), the watchdog will be triggered. When this happens,
the microcontroller is automatically reset and will restart operation and log an Error 12.
If it is a single occurrence, the machine may log communication errors, go out of order, or go to
pause mode before resuming normal operation. If it is continuously occurring, the machine will be
unusable, and a workout cannot be started.
Treadmills
The watchdog program monitors the voltage of the LPCA and displays Error 12 if it drops below the
acceptable value. This can be present if the communications cable between the LPCA and the
UPCA5 is faulty, or if a failure in the UPCA causes an overload in the low voltage power supply,
causing it to drop below the limit.
It is also possible to see this message displayed intermittently due to external causes. If the unit's
AC6 input significantly dips during the power-up test sequence, the test could fail resulting in this
message being displayed. Treadmills operating on non-dedicated branch AC circuits may see this
message displayed intermittently.

Troubleshooting steps
EFX16 elliptical, SCL800

1Motor controller, motor controller unit, or motor controller module: used on treadmills, contains the
LPCA and motor controller functionality.
2Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.
3Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.
4Elliptical Fitness Crosstrainer
5Upper PCA board
6Alternating Current: electric current which periodically reverses direction between positive and
negative polarity.

Page 21
 1. Install known good LPCA.
2. Reprogram (future feature) or replace bad LPCA.
Treadmill
1. Test the interconnect cable.
2. Clear the error log and switch OFF unit.
3. Substitute a known good interconnect cable in place of the existing cable directly between
the UPCA and LPCA.
4. Switch ON unit and check the error log.
5. Check the UPCA.
6. Cycle power on the unit and check the error log.
7. If the error is consistently displayed when the unit is powered up, replace the console.

Page 22
13
Hardware Detected Tach Missing an A or B Phase

Applies to
SCL800

Issue Symptoms
Error 13 is a hardware version of error 70, see "70, 71, 72, 73" on page 89.
Error 13 triggers when the LPCA1 detects that Tach phase A or B is missing during a workout and
one of the following conditions occur:
a. The Tach A or Tach B phase signal is continuously missing for longer than 410 ms.
b. The speed signals disagree by more than 20 SPM2 continuously for longer than 410 ms.
This error would most likely be caused by a faulty or damaged component on the Tach Sensor
Board or by a faulty connection between the Tach Sensor board and the LPCA Tach SPD3 SNSR
(J6) connector.
This Error can only be detected while the stairs are moving in a workout and recovers as soon as
the stairs stop.

Troubleshooting steps
1. Verify the Speed sensor PCA4 cable and connection to the LPCA "Tach SPD SNSR" (J6)
connector.
2. Verify the speed sensor PCA board phase detection operation.
There are two phase detection LEDs (one for phase A and one for phase B) on the speed
sensor PCA board that indicate phase A and B detection.
a. With the power ON, release the holding brake and manually rotate the stairs while view-
ing the speed sensor PCA board. The phase A and phase B LEDs should alternate
blinking ON/OFF as the speed sensor wheel passes over the phase sensors.
If either phase A or B LEDs do not blink ON/OFF, replace the speed sensor board.
3. Replace the LPCA.

1Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.
2steps per minute
3speed
4Printed circuit assembly, generally referred to as either an upper PCA or lower PCA.

Page 23
Page 24
14
Fan Fail (Lower PCA1)

Applies to
Treadmills

Issue symptoms
The rotation of the LPCA2 cooling fan is monitored. If the fan is not rotating, or rotating too slowly,
an Error 14 will be logged. Typical symptoms include the heat sink by the fan can get clogged with
dust and/or dirt, the fan connector/cable becomes disconnected or damaged, the drive motor cable
routed such that it prevents the fan from turning, or the fan itself has failed.

Troubleshooting steps
1. Visually inspect the fan.
2. Clear the error log.
3. Switch OFF unit.
4. Remove any debris from the fan.
5. Reset the motor cable as required.
6. Switch ON unit, test when running the belt.
7. Inspect the fan connector.
8. Switch OFF unit.
9. Inspect and reconnect the fan connector.
10. Visually inspect the drive motor cable for clearance away from the fan.
11. Visually inspect the fan for movement during operation.
12. If the fan does not move:
a. TRMs built 2014 and later: Replace the fan. If the replaced the fan fails, replace the
MCU3.
b. TRMs built prior to 2014: Replace the MCU.

1Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.
2Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.
3Motor controller, motor controller unit, or motor controller module: used on treadmills, contains the
LPCA and motor controller functionality.

Page 25
15
DC1 Bus Over Voltage

Applies to
Treadmills, SCL800 StairClimbers

Issue symptoms
Treadmills
The DC bus (motor) voltage is monitored. When the treadmill is used by a vigorous exerciser walk-
ing or running at a steep incline or, when they’re pushing against the handlebars while the belt is
moving, the AC2 motor becomes a generator, forcing power back into the motor controller. This
excess power would cause the bus voltage to increase enough to possible damage the control mod-
ule. Certain treadmill models include a dynamic brake resistor (DBR3) which automatically
switches on to absorb the excess power.On machines that do not use a DBR, the motor uses an
internal thermal switch to trigger an error 15. Error 15 is an indication that the Bus Voltage limit was
exceeded. On machines with a DBR, error 15 may indicate that the DB system wasn’t functional or
that the bus voltage power momentarily exceeded the DB system limit. On non-DBR machines, the
machine will most likely self correct unless the MC4 was damaged.
SCL800
When the AC input voltage exceeds 264 Vac, error 15 is triggered and the machine will not operate.
This error will most often self correct. If the machine does not self correct, the LPCA5 is most likely
damaged.

Troubleshooting

Treadmills
1. Check the error log to determine the error frequency and repeatability.
a. If a one-time event: clear the error log and return to service.
b. Persistent reoccurring event:
Clear the error log and attempt to reproduce the error. Set the elevation to 15% and

1Direct Current: electrical current that only flows in one direction.

2Alternating Current: electric current which periodically reverses direction between positive and
negative polarity.
3treadmill dynamic break resistor.
4Motor controller, motor controller unit, or motor controller module: used on treadmills, contains the
LPCA and motor controller functionality.
5Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.

Page 26
 walk at a fast but comfortable pace while pushing against the handrail. If you can easily
generate an Error 15, continue to the next step.
Treads that include the DBR (TRM101/Gen06, TRM800)
1. Test the MC by running on the tread going 7-8 mph with the incline set to 0%. Does the error
occur within 30 seconds?
a. If yes, replace the MC and the dynamic brake resistor (DBR).
b. If no, proceed to the next steps.
2. Check DBR electrical connections.
a. Switch OFF unit.
b. Verify all DBR electrical connections are connected and seated properly.
3. Check dynamic brake resistance.
a. Check the dynamic brake resistance. It should be between 90 to 110 ohms. If greater
than 150 ohms, replace the DBR.
b. TRM800 only – Check the resistance between either terminal of the switch connector
(smaller black) to either terminal of the resistor element connector (larger white/nat-
ural). The resistance should be greater than 1 Meg of resistance. If less than 1 Meg,
replace the dynamic brake resistor (DBR).
4. If none of the above, replace the motor controller.
Treads that do not include the DBR (TRM600, TRM700)
The most likely issues caused by an error 15 are either a damaged motor or MC.
1. Verify that the motor is operating and not damaged. If damaged, replace the motor.
2. If the motor is operating and error 15 persists and does not self correct, replace the MC.

SCL800 StairClimbers
1. When the AC input voltage exceeds 264 Vac, error 15 is triggered and the machine will not
operate. Verify that the AC input voltage is less than 264 Vac.
2. If error 15 persists and does not self correct, replace the LPCA.

1TRM800 version 1 treadmills mfg. dates 2010 thru 2014.

Page 27
16
AC1 Input Voltage Too Low

Applies to
All AC powered cardio equipment

Issue symptoms
The condition that causes error 16 must persist for 15 seconds before it is logged. The most com-
mon cause of this problem is external input power fluctuations due to brownouts, blackouts, or other
poor power conditions. This can also be caused by wiring that is too small of a gauge or too long to
handle the current, or if the neutrals are shared between multiple outlets.
SCL800 StairClimbers
The following conditions will trigger an error 16 when the AC Line Input Voltage is less than approx-
imately 90. Vac.

Troubleshooting steps
1. Find out if blackouts or brownouts have occurred recently in that area.
2. Check if the equipment was running off a backup generator or backup power source.
3. Monitor the minimum line voltage as follows:
a. At the Welcome banner.
b. With a runner at 6 mph or 30 spm.
c. Compare the test unit voltage to another adjoining machine at the Welcome banner
and at 6 mph or 30 spm:
d. Check for Welcome banner voltage fluctuations of greater than 15% between the two
units , or voltage fluctuations of 5 V or more at the 6 mph or 30 spm speeds respect-
ively.
4. If either of the voltage check tests fail and the error has been occurring frequently and/or on
multiple units, request an evaluation of the facility distribution wiring.

1Alternating Current: electric current which periodically reverses direction between positive and
negative polarity.

Page 28
17
Treadmills: DBR1 Thermal Trip
SCL800: Resistor Thermal 12t Trip

Applies to
TRM2 800.v2, SCL800:

Issue symptoms
TRM machines
This error monitors generated current being sent to the Dynamic Brake Resistor (DBR). When the
drive motor is energized, and external forces cause it to turn faster than it is being driven, current is
created. This current is sent through the MC3 to the dynamic brake resistor (DBR). When the MC
perceives that enough current is being delivered to the dynamic brake resistor (DBR) to make it hot,
this error is displayed and the treadmill comes to a stop.
The most likely causes for this are a runner at incline with a new deck and belt, a large runner at
incline, or an exerciser pushing against the handgrips while forcing the belt with their feet.
SCL4 machines
Error 17 triggers when the current driving the resistance brake (or eddy current brake) causes the
winding wire temperature to exceed the temperature limit. This error will most likely occur when
operating for an extended time at maximum brake currents, e.g. a heavy user stepping at very slow
speeds (20 spm worst case).

Troubleshooting steps
TRM machines
1. If deck and belt are new, this failure mode will likely go away after a few months of use.
2. Allow the dynamic brake resistor (DBR) to cool down; reset MC status and monitor for repeat
error.
SCL machines
This error will most likely be a problem with the current control circuit on the LPCA5.
Possible causes: A bad part on the LPCA or an open or shorted eddy current brake winding.

1treadmill dynamic break resistor.

2Treadmill
3Motor controller, motor controller unit, or motor controller module: used on treadmills, contains the
LPCA and motor controller functionality.
4StairClimber
5Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.

Page 29
1. Check the brake current during operation. Access diagnostics mode and monitor the motor
current while running at a set speed and weight. Verify that the current under these con-
ditions are at the typical expected amps. Use a known good operating StairClimber to estab-
lish a typical motor current value under the same operating test conditions (spm and weight).

Page 30
18
Dynamic Brake Resistor (DBR1) Thermal Switch Open

Applies to
TRM800-142/18 treadmills

Issue symptoms
As with Error 17, current generated by the drive motor is sent to the dynamic brake resistor (DBR).
If enough current is sent to the dynamic brake resistor (DBR) such that it becomes excessively
warm, an internal thermal switch will open, which will stop the treadmill and briefly display Error 18.
This error will be logged and “Use Another Treadmill” will be displayed if the dynamic brake resistor
(DBR) thermal switch connector is not plugged in, or if the dynamic brake resistor (DBR) has
reached its thermal upper limit.

Troubleshooting steps
1. Verify that the dynamic brake resistor (DBR) thermal switch is properly seated into the con-
nector (it can be wedged into the connector opening without being properly seated).
2. Verify that the dynamic brake resistor (DBR) temperature. If it is stuck ON, it may be hot. If
stuck ON and it is not hot, replace both the Motor Controller and dynamic brake resistor
(DBR).
3. Unplug all connections from the dynamic brake resistor (DBR) and check resistance of the
DB thermal switch (smaller black connector). If 10Ω or greater, replace the dynamic brake
resistor (DBR).

Note: Use care to only touch the multimeter probes to the connector contacts. DO NOT
push the probe tips into the contacts. Doing so may damage the contacts.

1treadmill dynamic break resistor.

2TRM800 version 2 treadmills mfg. dates 2014 and later.

Page 31
19
PFC1 Malfunction

Applies to
TRM800-142/18 treadmills

Issue symptoms
The treadmill uses Power Factor Correction (PFC) to maximize the input power for greatest effi-
ciency. This allows for fluctuations in the input voltage without affecting the performance of the
treadmill. When the MC3 detects that the PFC circuitry is not able to correctly compensate for fluc-
tuating input voltage, the treadmill will stop, and Error 19 will be displayed.

Troubleshooting steps
1. Check for an Error 16. If an Error 16 is present, troubleshoot that first. The PFC will not be
able to compensate for input voltage that is below the lowest threshold. As such, an Error 19
will be displayed along with an Error 16.
2. If an accompanying Error 16 is missing, replace the MC.

1Power Factor Correction

2TRM800 version 2 treadmills mfg. dates 2014 and later.
3Motor controller, motor controller unit, or motor controller module: used on treadmills, contains the
LPCA and motor controller functionality.

Page 32
20
Motor Will Not Start / No Motor Movement Detected

Applies to
All AC1 drive motor treadmills

Issue symptoms
The treadmill is monitoring the motor movement, through current monitoring. If the lower PCA2
does not detect that the motor is moving, an Error 20 will be displayed. This can be caused by a dis-
connected drive motor, or a very heavy exercisers standing on the belt while starting.

Troubleshooting steps
1. Verify motor connector is connected to the drive.
2. Check machine for stalling during operation 1 MPH through 6 MPH.
3. Check error log for motor current during fault. If it is very low, check the connector and con-
tacts. If it is over 7 amps, it is likely a true stall condition.
4. Check the belt rating and current draw of treadmill. Replace belt and deck, if necessary.

1Alternating Current: electric current which periodically reverses direction between positive and
negative polarity.
2Printed circuit assembly, generally referred to as either an upper PCA or lower PCA.

Page 33
21
Too Many Maximum Consecutive Power Requests

Applies to
Consumer treadmills, Commercial treadmills pre-2006

Issue symptoms
This error monitors the treadmill's power bit reading when the treadmill operates at speeds above 1
MPH. Power bits indicate the relative time the motor controller drive circuit is switched on. There-
fore, power bits is an indication of the amount of power the load is demanding from the motor con-
troller. Error 21 indicates that at a speed of greater than 1 MPH, the motor controller is demanding
an excessive amount of power.

The main cause of this error being displayed while the commercial treadmill is being used between
7 and 8 MPH is a missing jumper on a recently replaced LPCA1. The next most likely cause is a
badly worn running belt/deck. This error can also be caused by badly worn motor brushes, or
brushes that are not contacting the commutator. Least likely but possible is a shorted drive motor.

Troubleshooting steps
1. Because the LPCA for the commercial treadmills is the same for both the 120 VAC and 230
VAC, there is a jumper that must be installed on the 120 VAC treadmill. If the LPCA requires
the 120 VAC voltage doubler jumper and the jumper is not installed, the treadmill will typically
display an Error 21 between 7 and 8 MPH. To correct this problem, install the lower PCA2
voltage doubler jumper.

WARNING: Be sure the treadmill is a 120 VAC model before installing the jumper.
Installing the voltage doubler jumper on a 230 VAC model will cause the lower PCA to
fail.

2. WARNING: Be sure the treadmill is a 120 VAC unit before installing the jumper. Installing the
voltage doubler jumper on a 230 VAC treadmill will cause the lower PCA to fail spectacularly.
3. A clamp-on AC3 ammeter must be used to determine the amount of AC input current being
drawn by the treadmill under no load and loaded conditions. Remember, many running beds
are double-sided and the bed can be flipped over rather than being replaced. If the current is
excessively high at slow speed, replace the belt and deck surface with new.

1Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.
2Printed circuit assembly, generally referred to as either an upper PCA or lower PCA.
3Alternating Current: electric current which periodically reverses direction between positive and
negative polarity.

Page 34
4. Switch OFF the treadmill and disconnect power from the wall receptacle. Remove and
inspect the motor brushes for arcing and pitting. If present, replace both drive motor brushes.
Also, check that the brush can move smoothly in the grooves, and that the spring is able to
press the brushes against the commutator. Adjust or replace the brushes as necessary.
5. Test the drive motor resistance; it should not be near 0 Ω. If 0 Ω, a known good drive motor
must be substituted for the existing drive motor.

Page 35
22, 23, 26
Motor Pulses Incorrect

Applies to
Consumer Treadmills, Commercial Treadmills pre-2006

Issue symptoms
Dust on the speed sensor, an inoperative sensor, and a failed lower PCA1 will cause these errors to
be displayed.
l Error 22 indicates that the drive motor has been instructed to start, by either manual or pro-
gram control, and the monitoring system has not received any response from the speed sens-
ing system indicating that the drive motor has started.
l Error 23 indicates that the speed sensor signal was lost while the treadmill was in use.
l Error 26 monitors the speed sensor signal and verifies the speed sensor signal is appro-
priate for the requested speed. If the speed sensor signal is incorrect or erratic, an Error 26
will be displayed.

Troubleshooting steps
1. Carefully, vacuum out the drive motor compartment with a static safe vacuum cleaner.
2. Test the speed sensor at the board for a 0-5 Vdc transition when the sensor is activated by
the appropriate device or actuator. The 400 Series treadmills use an optical (infrared)
through speed sensor. The through sensor beam is broken by a chopper wheel attached to
the motor. Dust can accumulate in the sensor. The 200 Series treadmills use a reed switch
attached to the frame, actuated by a magnet installed in the drive roller pulley. Check to make
sure the magnet is still installed in the pulley.
3. Switch OFF the treadmill and disconnect power from the wall receptacle. Remove and
inspect the motor brushes for arcing and pitting. If present, replace both drive motor brushes.
Also, check that the brush can move smoothly in the grooves, and that the spring is able to
press the brushes against the commutator. Adjust or replace the brushes as necessary.
4. Substitute a known good lower PCA to determine if the lower PCA is bad.

1Printed circuit assembly, generally referred to as either an upper PCA or lower PCA.

Page 36
24
Reduce Speed Requested, Speed Not Reduced

Applies to
9.3X, 9.4x, 9.5x, TRM200-14, and TRM400-14 consumer treadmills

Issue symptoms
Error 24 only occurs on machines that use a DC1 drive motor. The error is triggered when the
speed sensor detects that the speed is increasing when the motor current is decreasing. The fol-
lowing two possible causes could trigger an error code 24:

Possible Causes
Cause 1: Gravity assisted back drive condition
Gravity assisted back drive is probably the most likely cause for triggering error code 24.
Back drive is the additional backward drive applied to the running belt as the exercisers foot hits
against the belt which momentarily increases the speed of the belt. However, under certain con-
ditions the back drive can become excessive causing an over speed condition resulting in machine
shut down.
Excessive back drive generally only occurs when the belt and deck are in new condition and the
belt-deck coefficient of friction is low. As the belt and deck wear, the coefficient of friction increases
reducing the potential to cause an error 24 event. During a workout as the incline raises combined
with the weight of the exerciser, the deck-belt friction can be exceeded resulting in uncontrolled belt
acceleration. The motor controller will detect the over speed condition and switch the treadmill
power OFF. However, even with the power off, the weight of the exerciser could cause the belt to
continue to accelerate. The exerciser must step off the belt to allow the running belt to slow and
stop.
Cause 2: Failed LPCA2
The LPCA DC motor current switching transistor has shorted providing maximum drive current to
the motor. This failure will cause the drive motor and belt to start accelerating to maximum speed.
The motor controller will detect the over speed condition and switch the treadmill power OFF.

Troubleshooting steps
Check for a failed LPCA

WARNING: Do not stand on the running belt during this test..

1Direct Current: electrical current that only flows in one direction.

2Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.

Page 37
 1. Straddle the running belt, do not stand on the running belt.
2. Switch the power ON. If the belt immediately starts to accelerate the LPCA has failed, replace
the LPCA.
3. Start a manual workout. If the belt immediately starts to accelerate the LPCA has failed ,
replace the LPCA.
Check for a gravity assisted back drive issue.
4. Cycle the treadmill power.
5. Set the incline to the minimum level.
6. Go to the Error Log and verify that error 24 has been cleared.
7. Attempt to recreate an error 24 event.
a. Step onto the belt and start a slow speed workout. Raise the incline to maximum
attempting to cause an error 24 event.
b. If no error 24 event, increase the speed to 5 mph (or higher) attempting to cause an
error 24 event.
8. If there was an error 24 event, the belt-deck coefficient of friction is too low to prevent an error
24 event. Continue to use the machine. As the machine use hours increase, the belt-deck
coefficient of friction will increase resulting in reducing the frequency of error 24 events to the
point wherein the events will no longer occur.
9. If there was NOT an error 24 event, the belt-deck coefficient of friction may be at a marginal
level that only causes intermittent error 24 events. Continue to use the machine. As the
machine use hours increase, the belt-deck coefficient of friction will increase to the level
wherein error 24 events will no longer occur.

Page 38
25
Motor Controller / LPCA1 Hardware Error

Applies to
TRM800-142/18 treadmills, EFX800-16 ellipticals, SCL800 StairClimbers

Issue symptoms
l On the TRM3: this error monitors the functionality of the MC4. If the software detects a defect
in the MC, the treadmill will stop working and Error 25 will be displayed.
l On the EFX5: this error monitors the functionality of the LPCA. The Major processor detects
that the Minor processor is not working correctly, is not powering up, or is otherwise out of
sync with the Major.
l On the SCL6: LPCA Major to Minor communication failure is detected.

Troubleshooting steps
TRM800-14/18 treadmills
Attempt to clear the error. If it is does not clear, cycle the power three times. If the error persists,
replace the MC.
EFX800-16 ellipticals, SCL800 stairclimbers
1. If a continuous occurrence, it is likely a hardware issue or a corrupt program in the Minor pro-
cessor. Reprogram (future feature) or replace the LPCA.
2. If the problem is intermittent, reprogram (future feature) or replace the LPCA and monitor.

1Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.
2TRM800 version 2 treadmills mfg. dates 2014 and later.
3Treadmill
4Motor controller, motor controller unit, or motor controller module: used on treadmills, contains the
LPCA and motor controller functionality.
5Elliptical Fitness Crosstrainer
6StairClimber

Page 39
22, 23, 26
Motor Pulses Incorrect

Applies to
Consumer Treadmills, Commercial Treadmills pre-2006

Issue symptoms
Dust on the speed sensor, an inoperative sensor, and a failed lower PCA1 will cause these errors to
be displayed.
l Error 22 indicates that the drive motor has been instructed to start, by either manual or pro-
gram control, and the monitoring system has not received any response from the speed sens-
ing system indicating that the drive motor has started.
l Error 23 indicates that the speed sensor signal was lost while the treadmill was in use.
l Error 26 monitors the speed sensor signal and verifies the speed sensor signal is appro-
priate for the requested speed. If the speed sensor signal is incorrect or erratic, an Error 26
will be displayed.

Troubleshooting steps
1. Carefully, vacuum out the drive motor compartment with a static safe vacuum cleaner.
2. Test the speed sensor at the board for a 0-5 Vdc transition when the sensor is activated by
the appropriate device or actuator. The 400 Series treadmills use an optical (infrared)
through speed sensor. The through sensor beam is broken by a chopper wheel attached to
the motor. Dust can accumulate in the sensor. The 200 Series treadmills use a reed switch
attached to the frame, actuated by a magnet installed in the drive roller pulley. Check to make
sure the magnet is still installed in the pulley.
3. Switch OFF the treadmill and disconnect power from the wall receptacle. Remove and
inspect the motor brushes for arcing and pitting. If present, replace both drive motor brushes.
Also, check that the brush can move smoothly in the grooves, and that the spring is able to
press the brushes against the commutator. Adjust or replace the brushes as necessary.
4. Substitute a known good lower PCA to determine if the lower PCA is bad.

1Printed circuit assembly, generally referred to as either an upper PCA or lower PCA.

Page 40
27, 28, 29 Overview
Drive Motor Current Overloading Overview

Applies to
Treadmills

Overview
l Characteristics of treadmill overloading are:
l Most frequent cause of treadmill shutting down.
l Overloading is most often caused by excess deck/belt friction but can be made worse by line
voltage conditions.
l Happens more often with heavier runners, but never walkers.
l In high-use clubs (10 hours or more of use per day), the decks/belts will wear out much faster
than at other locations; sometimes in months rather than years.
l Often accompanied by an error code:
o Error 27 (motor current too high), see error "27" on page 42.
o Error 28 (average input current too high, or motor controller overheated), see error
"28" on page 44.
o Error 29 (instantaneous input current too high), see "29" on page 45.

Page 41
27
Motor Current Too High

Applies to
Treadmills

Overview
Error codes 27, 28, and 29 overview, see "27, 28, 29 Overview" on page 41

Issue symptoms
The motor controller monitors the amount of current being used by the drive motor. Error 27 is
triggered when the motor current increases to the maximum drive motor current (approximately 20
amps). The most likely cause is a worn running belt and deck. Less likely, but possible, is a faulty
drive motor with a high current demand.

Troubleshooting steps
1. TRM700-XX, TRM800-141 & later
a. If the Belt Rating is 1 or 0, replace the belt and flip (or replace deck.
2. TRM600-XX
If the Belt Maintenance > Current (motor current) result is high (greater than 16 amps),
inspect the condition of the belt and deck for wear.
a. If dirty, clean the belt/deck and verify operation.
b. If worn and in poor condition, replace the belt and deck (or flip deck).
3. TRM800-102 and earlier models
Measure the AC3 input current under load.
a. Clean the deck and belt.
b. Connect a Clamp-on AC ammeter to the AC input hot wire.
c. Then measure the AC input current while doing a manual workout between 7-8 mph
and 0% incline.
d. If the current is high (greater than 16 amps), Inspect the condition of the belt and deck.
If worn and in poor condition, replace the belt and deck (or flip deck).
4. Replace the drive motor.

1TRM800 version 2 treadmills mfg. dates 2014 and later.

2TRM800 version 1 treadmills mfg. dates 2010 thru 2014.
3Alternating Current: electric current which periodically reverses direction between positive and
negative polarity.

Page 42
Page 43
28
Electronics Temperature Too High

Applies to
Treadmills

Overview
Error codes 27, 28, and 29 overview, see "27, 28, 29 Overview" on page 41

Issue symptoms (Error 28)

Treadmill motor controllers monitor the temperature of the motor controller output switching device.
Typically, these motor controllers use a fan to force cool the output device’s heat sink. This error
indicates that the heat sink temperature has exceeded maximum. The most common cause of this
is a clogged cooling fan or heat sink. Lesser causes include an inoperative cooling fan, a defective
lower PCA1 or a faulty drive motor.

Troubleshooting steps
1. Check the cooling fan on the motor controller to ensure the fan is not clogged with dust.
2. Thoroughly clean the fan and ensure it spins freely.
3. As with Error 27, check the belt rating or current, and replace bed and belt as needed.
4. Replace the lower board.
5. Replace the drive motor.

1Printed circuit assembly, generally referred to as either an upper PCA or lower PCA.

Page 44
29
Excessive AC1 Input Current

Applies to
Commercial treadmills built after 2006 and before 2014.

Overview
Error codes 27, 28, and 29 overview, see "27, 28, 29 Overview" on page 41

Issue symptoms (Error 29)

If the AC input current reaches a value over 20 amps or there is an AC current spike of 65 amps, the
drive motor system will shut down and an Error 29 will be logged.

Possible causes

Symptom Possible Cause

Intermittent AC input Facilities using supplemental AC generator power may
power: cause error events due to generator power switchover time.
Shared AC power circuit Each treadmill must be connected to a 20-amp, AC indi-
(wall outlets: vidual branch circuit.
Each treadmill power outlet circuit must use a separate neut-
Faulty AC neutral wiring:
ral wire. Neutral wires cannot be shared by multiple outlets.
Low AC input voltage drops (< 108 VAC for 120 VAC units
Low AC wire voltage:
and 200 VAC for 240 VAC units) can cause an error event.
A heavy exerciser, under certain conditions (high speed run-
Heavy exerciser load-
ning on a used belt), can overload the motor drive system
ing:
causing an error event.
Excessive deck/belt fric- Worn deck and running belt friction can overload the motor
tion loading: drive system causing an error event. A shorted LPCA2.
Treadmill faulty com-
A shorted drive motor causing high power demand.
ponent issues:

Troubleshooting steps
Check for a one-time nonrecurring error event:

1Alternating Current: electric current which periodically reverses direction between positive and
negative polarity.
2Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.

Page 45
 l Check the error log for multiple occurrences of Error 29. Clear the error code from the LPCA
memory by cycling the power (OFF/ON).
l Check the error log for multiple occurrences.
o If there are multiple error events, continue to the next step.
o If there is only one error event recorded, clear the error log and put the unit back in ser-
vice.
Check for a multiple time recurring error event:
Check the error code log for multiple occurrences of the error and check the error logs of adjoining
treadmills for occurrences of the error. If the adjoining treadmills have Error 29 occurrences, the
problem may be with the facility wiring.
Check for correct input AC power and circuit wiring:
Verify the wall outlets DO NOT share a common neutral wire and each wall outlet is on an individual
branch circuit. Each branch circuit should have its own separate hot (120/240 VAC), neutral, and
ground wire.
l If SHARED, advise customer to have their facility wiring upgraded per Precor specifications.
See the Owner’s Manual for specifications.
l If NOT SHARED, continue with the next step.
Check for intermittent, inconsistent, and/or low AC input line voltage:
Measure and note the average AC input line voltage at the Input Module between the brown and
blue wire contacts with the treadmill circuit breaker "ON" and the speed set to 0 (idle). Then meas-
ure the instantaneous voltage drop while someone is running on the treadmill at 7.0 MPH or higher
for several minutes. You can use an analog voltmeter or a digital voltmeter with a min/max function.
l If any measurement is below 108 VAC for 120 VAC units (or 200 VAC for 240 VAC units),
advise the customer to have the facility wiring inspected by an electrician. For example, a
250-lb person running at 7 MPH on a good deck and belt can cause the voltage to drop to
near 108 VAC.
l If the measurements are within specification, continue with the next step.
Note: Facilities that use generator power can cause an Error 29 event due to intermittent
and/or inconsistent AC input voltage levels and frequency stability. Verify the AC Input
power is within Precor specification for proper operation.

Check for excessive current draw due to worn running belt and/or deck.
1. Remove the treadmill cover and place an AC clamp ammeter onto the brown wire between
the AC input module (AC power cord input) and the circuit breaker (ON/OFF switch).
2. Set the treadmill speed at 7 MPH and 0% incline. Run on the treadmill and observe the aver-
age AC current reading. The average AC current reading for a new running belt and deck is
between 8 to 12 amperes.
a. If the average current reading approaches 20 amperes or greater, the running belt
should be replaced. The running deck should be flipped (or replaced if previously
flipped).

Note: Repeat the amp measurement test after replacing a running belt and deck. Compare
these new numbers to the worn deck/belt numbers. This will help you to establish a
baseline for you and your meter, which you can use to help troubleshoot future high current
service calls.

Page 46
Check for a faulty motor controller:
Replace the treadmill motor controller and verify the treadmill is working properly.
l If the error recurs, continue with the next step.
Check for a faulty drive motor:
Replace the treadmill motor controller and verify the treadmill is working properly.
l If the error event was not fixed, contact Precor Customer Support for further assistance.

Page 47
30, 31, 32, 33
Communication Errors

Applies to
l "TRM, EFX, RBK, UBK, CLM and SCL" below
l "Chrono bike" on the next page

TRM, EFX, RBK, UBK, CLM and SCL

Issue symptoms
Errors 30 through 33 all indicate the loss of communications or erratic communications between the
microprocessors in the upper PCA1 and the lower PCA. The troubleshooting procedures for all of
them are essentially the same.
l Error 30 is defined as UPCA2 is active, the LPCA3 is not communicating.
l Error 31 is defined as faulty data received from lower PCA (extremely rare).
l Error 32 is defined as LPCA is active and the console UPCA is not communicating.
l Error 33 is defined as faulty data received from upper PCA (extremely rare).
The main reason for a general communication error is a faulty interconnect cable; either it is not con-
nected securely, or it has become damaged. Error 30 can be caused by an overloaded or shorted
+3.3 VDC or +5 VDC on the lower PCA, which can be caused by an external component plugged
into the lower PCA. Error 32 is often caused right after service or installation, when the interconnect
cable is unplugged from the upper PCA while the lower PCA is powered. It is also caused when the
cable is plugged into the CSAFE4 port on the upper PCA.
Less likely but possible is a defective upper or lower PCA.

Troubleshooting steps
1. Substitute a known good interconnect cable between the upper and lower PCAs to determine
if the interconnect cable is defective.
2. Verify the interconnect cable is securely connected into the proper connectors on both PCAs.
The cable should lock; if the locking tab on the connector is broken, replace the cable.

1Printed circuit assembly, generally referred to as either an upper PCA or lower PCA.
2Upper PCA board
3Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.
4Communication Specification for Fitness Equipment protocol.

Page 48
 3. Unplug all the components from the upper and lower PCAs except the data cable and the
AC1 power going to the lower PCA. If the unit does not show an error, plug in components
one at a time, cycling power on after each new component is plugged in. If a communication
error is newly displayed, the last component plugged in is the cause of the error.
4. Substitute a known good lower PCA to determine if the lower PCA is defective.
5. Substitute a known good upper PCA to determine if the upper PCA is defective.

Chrono bike

Issue symptoms
Error 30 indicates communication between the console and LPCA was interrupted for 3 seconds or
more. If the LPCA receives no input from the console for 10 seconds or more, it will shut down if the
exerciser is not pedaling or there is no external charger attached.
l Zip tie around the LPCA Mylar moisture barrier (Product Dates approx. 11/18/2017 to
2/12/2018).
l Data COMM communication cable rubbing against the flywheel.
l The Data COMM cable LPCA or Console connectors are not properly seated.
l Pinched Data COMM cable where the cable exits the front of the handlebar mount and then
reenters the console backplate (excessive cable strain).
l If the Data COMM cable and connections are good, the LPCA may have failed.
l Console failure.

Troubleshooting steps
1. Check battery condition. If less than 5.4 VDC (not fully charged), try charging by pedaling the
bike > 55 RPM or use a Precor power adapter. If the battery will not hold charge “dead”,
replace the battery.

Note: Always make sure the battery is charged and not dead before troubleshooting Error
30 codes. A dead battery exhibits the same symptoms as an Error 30 and a frozen “Wel-
come” screen but does not contribute to or cause an Error 30 event.

Note: If the console “Welcome” screen is frozen, disconnect power from LPCA, wait 3
seconds, and reconnect the power.

2. Check for a zip tie securing the Mylar cover around the LPCA. If installed, remove the zip tie
(no longer required) and reseat the LPCA Data COMM cable connector; see Chrono Service
Manual LPCA Board Replacement procedure.
3. Check for cable wear (especially where the cable is routed next to the flywheel). Replace the
cable, if damaged; see Chrono Service Manual Data COMM Cable Replacement procedure.
4. Check for proper cable routing and excessive cable strain; see Chrono Service Manual Data
COMM Cable Replacement procedure.
a. Correct any incorrect cable routing.
b. Check for excessive cable strain and create slack, if needed.

1Alternating Current: electric current which periodically reverses direction between positive and
negative polarity.

Page 49
 c. Check that the cable is properly secured to the frame cable clamps and zip ties.
d. Replace any missing or damaged frame cable clamps or zip ties.
5. Check for a pinched cable located where the cable exits the front of the handlebar post and
reenters at the console backplate. Excessive cable strain is the most likely cause of the
pinched cable. Create slack in the cable and reseat the Data COMM cable Console con-
nector. Replace cable, if damaged.
6. Reseat the LPCA and Console cable connections; see Chrono Service Manual Data COMM
Cable Replacement procedure.
7. Verify the LPCA is not defective.
8. Verify the Console is not defective.

Page 50
35
Excessive AC1 Input Current Spike

Applies to
TRM800-142/18 treadmills

Issue symptoms
Error 35: This error monitors the instantaneous input current to the treadmill. If the input current
spikes above 65 amps, an Error 35 will be displayed. The most likely cause of this error will be a
catastrophic failure of the MC3.

Troubleshooting steps
Recycle power to the treadmill. If Error 35 remains, replace the MC.

1Alternating Current: electric current which periodically reverses direction between positive and
negative polarity.
2TRM800 version 2 treadmills mfg. dates 2014 and later.
3Motor controller, motor controller unit, or motor controller module: used on treadmills, contains the
LPCA and motor controller functionality.

Page 51
36
Excessive AC1 Average Input Current

Applies to
TRM800-142/18 treadmills, 120VAC only

Issue symptoms
This error will occur if the Overload Slowdown (Error 38) continues to detect high current and has
limited the treadmill speed below 5 MPH (8 KPH). The most likely cause of this is a worn deck and
belt. It is possible that this error could be caused by a combination of a worn deck/belt and the
dynamic brake resistor (DBR3) being stuck ON. Low line voltage can cause Error 36; however, this
usually causes an Error 16, so check for that error in the log. If Error 36 occurs when the treadmill is
fairly new and the facility has not had other treadmills plugged in previously, it is possible that the
wiring to the outlet is not of sufficient gauge to conduct the current required.
If the speed drops below 5 MPH or 8 KPH and the overload condition is still present, an Error 36 will
be displayed, and the treadmill will be temporarily out of service. It will slow to a stop but will recover
from the error.

Troubleshooting steps
1. Check the belt rating (120 VAC only) and current draw of the treadmill. Replace the belt and
deck, if necessary.
2. Monitor the minimum line voltage as follows:
a. With the TRM4 at the Welcome banner.
b. With a runner at 6MPH.
c. With the TRM at the Welcome banner and a runner at 6 MPH on an adjoining treadmill.
d. Check for fluctuations of greater than 15% between steps 2a and 2b, or fluctuations of
5V or more when running on the adjoining TRM.
3. If either of the conditions in step 2d exist and the error has been occurring frequently and/or
on multiple units, request an evaluation of the facility distribution wiring.

1Alternating Current: electric current which periodically reverses direction between positive and
negative polarity.
2TRM800 version 2 treadmills mfg. dates 2014 and later.
3treadmill dynamic break resistor.
4Treadmill

Page 52
37
E-STOP1 Upper PCA2/Lower PCA3 Mismatch / Stop Switch State Error

Applies to
TRM800-144/18 treadmills, TRM2XX treadmills, SCL800 StairClimbers

Issue symptoms
TRM800-14/18 treadmills, TRM2XX treadmills
Error 37 -Stop UPCA5 - LPCA6 Mismatch
Error 37 may occur after an E-STOP event. If the E-STOP event is not successfully cleared in the
lower PCA7 and the upper display believes the E-STOP has been cleared, an Error 37 will occur.
Possible causes include pulling and resetting the E-STOP twice within the 10 second time-out
period, pulling the E-STOP, switching off the treadmill, switching the treadmill back on, and then
starting a course, or pulling the E-STOP, switching off the treadmill, reset the E-STOP, switching
the treadmill back on, and then starting a course. Also possible is a break in the E-STOP line, or a
loose cable connection.
SCL800 StairClimber
Error 37 Stop Switch State Error
The Console UPCA and LPCA both read the Manual Stop latch signal state. The LPCA acknow-
ledges the state by sending this to the console over the serial communications.
A Console Stop key press or Remote Machine Control Stop Key press will clear the Manual Stop
Latch signal and if the Console or LPCA does not recognize this change will flag this as an error.
l The Console detects a disagreement between reported LPCA state and Console state.
l The console key press state does not agree with Console Latch state.

Troubleshooting steps:

1Emergency Stop: Safety clip and lanyard attached to the stop switch to immediately turn off power
bringing the machine to a stop.
2Upper Printed Circuit Assembly board located in the console.
3Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.
4TRM800 version 2 treadmills mfg. dates 2014 and later.
5Upper PCA board
6Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.
7Printed circuit assembly, generally referred to as either an upper PCA or lower PCA.

Page 53
 1. Verify the connectors are seated properly.
2. Verify Dielectric grease has been applied to both connectors.
3. Run the treadmill and move the communications cable in an attempt to duplicate the error. If
it reproduces, change out the cable.
4. If this error is persistent and none of the above corrects the problem, install a new console.
5. If the console does not correct the problem, change the MC1.

Recommended Additional Action:

Add Dielectric grease (NYOGEL 760G 0.1 ml) to both connectors. Recommended for all products
regardless of age. Precor part number PPP000000013012010.

1Motor controller, motor controller unit, or motor controller module: used on treadmills, contains the
LPCA and motor controller functionality.

Page 54
38
Overload Slowdown

Applies to
TRM600-XX, 120V
Lower SW 304643-101 012 and later
P30 Software Version 304716-101 002 and later
TRM700-XX, 120V
Lower SW 304235-105 003 and later
P30 Software Version 304254-101 007 and later
P30i Software Version 304756-101 002 and later
TRM800-XX, 120V
Lower SW 302105-104 and later
P10 Software Version 303310-102 008 and later
P30 Software Version 303080-105 016 and later

Issue symptoms
Note: Before this P10/P30 software version, when too much current was used by the motor, an
Error 36 was displayed. The treadmill would become temporarily out of service with the belt slowing
to a stop. Overload Slowdown has been added to help the exerciser experience.
When a heavy exerciser uses the treadmill at high speed, the treadmill needs more power to move
the running belt. In this case, the treadmill will attempt to draw more power from the wall outlet. The
maximum current the treadmill can draw from the wall outlet is 20 amperes. If the treadmill draws
more than 20 amperes, the treadmill causes an overload. In order to prevent an overload, the tread-
mill slows down the running belt and limits the speed. A heavy exerciser can still use the treadmill,
but the speed will be limited.
When the MCU1 detects excessive current being used by the motor, the MCU will slow the belt
down in 3% MPH/KPH increments, which will decrease the current draw from the motor until the
motor is no longer in an overload condition. An Error 38 will be logged in the Error Log but will not
immediately scroll on the console. The speed displayed on the console will be updated to the actual
speed, and this new speed will be limited by the MC2. The exerciser will not be able to increase the
speed beyond the new temporarily limited speed during the workout in progress, and “SPEED IS
TEMPORARILY LIMITED” will be displayed when the exerciser tries to increase beyond the

1Motor controller, motor controller unit, or motor controller module: used on treadmills, contains the
LPCA and motor controller functionality.
2Motor controller, motor controller unit, or motor controller module: used on treadmills, contains the
LPCA and motor controller functionality.

Page 55
temporary speed set by the MCU. Once an Error 38 is triggered, the belt must come to a complete
stop to clear the error condition. The tread will reset to the Club Setting Max Speed without being
power cycled. Once recovered, the exerciser may start another workout. The next exerciser will not
see any speed limitations unless an Error 38 is triggered again.
If the speed drops below 5 MPH (8 KPH) and the overload condition is still present, an Error 36 will
be displayed and the treadmill will temporarily be out of service. The treadmill will slow to a stop but
will recover from the error upon starting a new workout; see error "36" on page 52 for details.
If the speed drops below 5 MPH or 8 KPH and the overload condition is still present, an Error 36 will
be displayed and the treadmill will temporarily be out of service. It will slow to a stop but will recover
from the error; see error "36" on page 52 for details.
The most important factor to remember when encountering a logged Error 38 is, it is meant for cap-
turing information and is not necessarily an indication of a problem. Most of the time the code, taken
by itself, is normal. Even with a new deck/belt, an Error 38 can trigger with the right combination of a
high weight/high speed runner, even if this person runs for just a few seconds. Gyms that have a lot
of heavy members running at high speeds may need to replace belts more often.
Servicers should rely on the belt rating and current measurement troubleshooting methods if an
actual problem is suspected with the treadmill.

Troubleshooting steps:
1. Intermittent occurrences of Error 38 are not a major concern and is most likely caused by a
heavy exerciser running at high speed.
a. Check for other error codes. Errors 16 and 36 could indicate other power problems.
b. If no other errors are present, monitor for other occurrences.
2. TRM700-XX, TRM800-XX:
If the occurrence of Error 38 becomes more frequent, check the belt rating.
a. If the belt rating is 1 or 0, Inspect the condition of the belt and deck. If dirty clean the
belt/deck and verify operation. If worn, replace as necessary.
3. TRM600-XX
If the occurrence of Error 38 becomes more frequent, check the Belt Maintenance > Cur-
rent (motor current).
a. If the current is high (greater than 16 amps), Inspect the condition of the belt and deck.
b. If dirty, try cleaning the belt/deck.
c. If worn and in poor condition, replace the belt and deck (or flip deck).

Page 56
39
LPCA1 ASL2 processor communication Error/Warning

Applies to
EFX800-16. EFX700-17 ellipticals: Error 39:
SCL800: Warning 39:

Issue symptoms
There is a loss of communication between the Major and ASL processors on the LPCA board. An
error/warning 39 event will be logged but an error/warning message will not be shown on the con-
sole. Depending on the failure mode, the ASL status light may not illuminate.

Possible causes
l Damage to one of two processors on the LPCA board: either the Major or ASL processors.
l Intermittent failure caused by a shorted ASL cable or a short on the ASL board.

Troubleshooting steps
Case 1: Error/Warning 39 only occurs intermittently, not at every power up.
1. Replace the ASL board and ASL cable.
2. If issue continues, replace the LPCA board.
Case 2: Error/Warning 39 occurs continuously and can be reproduced at every power up.
1. Disconnect the ASL cable from the ASL board. Wait for diagnostic LEDs on the LPCA to
power OFF, then power ON the machine and verify if Error/Warning 39 reoccurs.
a. If Error/Warning 39 does not reoccur, replace the ASL board.
2. Disconnect the ASL cable from the LPCA board. Wait for diagnostic LEDs on the LPCA to
power OFF, then power ON the machine and verify if Error/Warning 39 reoccurs.
a. If Error/Warning 39 does not reoccur, replace the ASL cable and the ASL board.
b. If Error/Warning 39 does reoccur, replace the LPCA board, the ASL board, and the
ASL cable.

1Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.
2Active Status Light: Service and maintenance status light.

Page 57
40
No Lift Motion Detected

Applies to
All Machines with a Lift Motor

Issue symptoms
Error indicates that the incline (lift) system on either a treadmill, EFX1, or AMT12 has been instruc-
ted to start moving and no lift motion has been detected by the lift position monitoring system. Most
likely causes are a blown lift fuse on the lower PCA2 or the lift motor is physically jammed and
unable to move. On the EFX and the AMT12, a fully dead battery can also cause this error. While
unlikely but possible, a faulty lift motor capacitor or winding will prevent movement.

Troubleshooting steps
1. Remove power from the unit and remove the lift fuse from the lower PCA. Measure the fuse
with an ohmmeter. If the reading is higher than very near zero, replace the fuse.
2. TRM800-143/18 treadmills: Verify the current motor controller (IFT4 drive) software part
number version meets the following minimum software version requirement:

Treadmill Minimum SW Version

TRM800-14/18 120V 302105-103 or later
TRM800-14/18 230V 302106-103 or later

3. Disconnect the lift motor from the lift platform (treadmill, AMT12) or ramp (EFX). If the lift tube
or lift nut is jammed against the motor housing, rotate the lift nut or lift tube away from the
motor housing. Calibrate and install the lift motor per the appropriate service manual pro-
cedure.
4. Treadmills built before March 2014: With a voltmeter reading AC5 volts and a one-meter
lead placed on the brown lead of the line filter:
a. The meter should read 120 VAC on each of the red, white, and black lift motor wires.
b. Enter Diagnostics > Machine Test > Incline Test to operate the lift.

1Elliptical Fitness Crosstrainer

2Printed circuit assembly, generally referred to as either an upper PCA or lower PCA.
3TRM800 version 2 treadmills mfg. dates 2014 and later.
4Integrated Footplant Technology: IFT recognize this change in speed when your foot strikes the
belt and adjust to match every stride, resulting in a smooth, fluid feel that enhances the workout
experience.
5Alternating Current: electric current which periodically reverses direction between positive and
negative polarity.

Page 58
 c. With a meter lead on the red wire, move the lift upward; the meter should read close to
0 VAC.
d. Staying on the red wire, move the lift down; the meter should read approximately 200
VAC (120V Units) or 300V (240V units).
e. If this value is significantly low, the capacitor is failing, requiring lift motor replacement.
f. Move the meter lead to the black motor wire and move the lift down; the meter should
read close to 0 VAC.
g. Staying on the black wire, move the lift upward; the meter should read approximately
200 VAC (120V Units) or 300V (240V units).
l If this value is significantly low, the capacitor is failing, requiring lift motor replace-
ment.
5. Treadmills build after March 2014: With a voltmeter reading AC volts and a one-meter lead
placed on the blue lead of the line filter, follow Steps a – f above.
6. EFX/AMT1 Only: Set the meter to DC2 volts and check the voltage of the battery while the lift
is in use (under load).
a. With the meter leads on the red and black lift wires, respectively, the meter should read
+12 volts when moving up and -12 volts when moving down.
b. If the voltage drops below 11 volts, check the battery according to the Troubleshooting
the Incline System in the Service Manual.
7. If a lift motor winding is bad, the lift will not move in one or both directions, depending on the
exact fault in the motor. The lift motor winding may be checked with an ohmmeter. AC lift
motors will have a split winding (3 wires). DC lift motors will have a single winding (2 wires).
On AC motors, both windings must be checked. Depending on the lift motor being tested, nor-
mal winding readings could vary anywhere between 1 and 60 ohms. Refer to the appropriate
service manual for the motor being tested.
8. Defective A/D3 potentiometer:
a. Defective lift motor A/D potentiometer connections can cause a mix of Error 40s (lift not
moving), Error 42s (lift out of range), and/or Error 45s (lift moving in wrong direction)
event. An Error 45 is almost always an indication that the potentiometer has a bad
internal motor connection. It is possible that the error log (or event log) will fill with Error
40s and 45s when it was only a single event. Even after the cause of an Error 40 and
45 event has stopped, these errors will continue to be logged until the treadmill power
is cycled OFF/ON. Error 42 will clear if the lift goes back within range limits. If the lift
remains in an out of range condition, the error log will continue to fill with Error 42s with
use. Replace the lift motor if these conditions are confirmed.
b. The lift motor calibration will remain set to factory specification unless the lift motor has
been replaced. If the unit is exhibiting an out-of-calibration condition (e.g., the treadmill
incline level is set to 0 but the running deck is not level) and the lift motor has not been
replaced, it is most likely caused by defective A/D potentiometer connections. If this
condition is confirmed, replace the lift motor.

1Adaptive Motion Trainer

2Direct Current: electrical current that only flows in one direction.
3analog to digital converter

Page 59
Page 60
42
Lift Position Out of Range

Applies to
All machines with a Lift Motor

Issue symptoms
The software on the lower PCA1 expects the A/D2 value from the lift potentiometer is within a cer-
tain range, low to high. If the A/D value goes outside this range, an Error 42 will be displayed. The
most likely cause of this error is the motor moving further than it should or jamming against the hous-
ing. A loose connector or a damaged potentiometer inside the motor assembly will also cause this
error.

Troubleshooting steps
1. If the lift motor has drifted too low, disconnect the motor from the lift assembly and adjust the
jack screw until the motor is in range. Perform the appropriate lift motor calibration procedure.
If the motor continues to drift low, replace the motor.
2. Inspect the lift motor connector, verifying the pins are secure in the connector. Attach the con-
nector to the lower PCA and ensure that it is locked into the header.
3. Enter Diagnostics, Machine Test, Incline or Crossramp test. Run the lift all the way extended
and back to minimum. The A/D number should climb and decrease smoothly during the test.
If not, replace the lift motor.
4. While in the Incline or CrossRamp® test, scroll to Glitches, and operate the lift from min and
max incline. Glitches are anomalies recorded by the lower board during lift movement, indic-
ating a possible or existing problem with the internal potentiometer or the gear lift mech-
anism. Very few if any glitches should be recorded. If greater than 50 glitches are recorded
during a full movement to either extreme, replace the lift motor.
5. Defective A/D potentiometer:
a. Defective A/D potentiometer connections can cause a mix of Error 40s (lift not moving),
Error 42s (lift out of range), and/or Error 45s (lift moving in wrong direction) event. An
Error 45 is almost always an indication the potentiometer has a bad internal motor con-
nection. It is possible that the error log (or event log) will fill with Error 40s and 45s
when it was actually a single event. Even after the cause of an Error 40 and 45 event
has stopped, these errors will continue to be logged until the treadmill power is cycled
OFF/ON. Error 42 will clear if the lift goes back within range limits. If the lift remains in
an out-of-range condition, the error log will continue to fill with error 42s with use.
Replace the lift motor if these conditions are confirmed.
b. The lift motor calibration will remain set to factory specification unless the lift motor has
been replaced. If the machine exhibits an out-of-calibration condition (e.g., the tread-
mill incline level is set to 0 but the running deck is not level) and the lift motor has not

1Printed circuit assembly, generally referred to as either an upper PCA or lower PCA.
2analog to digital converter

Page 61
been replaced, it is most likely caused by defective A/D potentiometer connections.
Replace the lift motor if these conditions are confirmed.

Page 62
44
Un-commanded Lift Motion

Applies to
All machines with a lift actuator

Issue symptoms
The lift control system has detected that the lift is in motion without a lift command having been
issued. This can happen in one of two ways: either the lift drive circuit has failed in a powered-on
condition or the lift position sensor (lift position potentiometer or revolution sensor) is sending an
erroneous signal to the lift control circuit. This is most often caused by a poor or intermittent con-
nection of the lift motor potentiometer, or the potentiometer itself is defective. Less likely but pos-
sible is a defective lower PCA1.

Troubleshooting steps
1. Verify all wiring and connections associated with the lift motor assembly. Repair or replace
wiring or connections as appropriate.
2. Operate the lift in the diagnostics while monitoring the lift position A/D2 number being dis-
played. If the reading is erratic and makes large changes in readings, the lift position poten-
tiometer is probably bad. Replace the lift motor assembly.
3. If there is actual lift motion without a manual or program control lift command having been
issued, replace the lower PCA.

1Printed circuit assembly, generally referred to as either an upper PCA or lower PCA.
2analog to digital converter

Page 63
45
Lift Moving in the Wrong Direction

Applies to
All machines with a lift actuator

Issue symptoms
The lift control system has detected the lift is moving in the opposite direction of the issued lift com-
mand. This error would happen when the lift was already in motion (typically downward) when a lift
command in the opposite direction (lift upward) was issued. Some motors exhibited a very long turn-
around time and the lift motor would still be moving in the original direction (downward) while the
control system was attempting to move the lift in the opposite direction. Less likely but possible
would be a defective motor controller.

Troubleshooting steps
1. Check that the MC1 is properly controlling the lift motor.
a. Treadmills built before March 2014: Measure between the line filter brown wire and
the red wire of the lift motor connector while pressing the up button in Diagnostics.
There is AC2 line voltage when the motor is not being driven, and 0 Vac when the
motor is being driven. Repeat the test with the black wire of the connector and the
downward drive. If the MC is not switching properly, replace the MC.
b. Treadmills build after March 2014: With a voltmeter reading AC volts, measure
between the red wire of the lift motor connector and the blue lead of the line filter. You
should read zero volts. Enter Diagnostics > Machine Test > Incline Test and move the
lift upward. You should measure AC line voltage. Repeat the test with the black wire of
the lift motor connector and the blue wire of the line filter. You should measure zero
volts. Enter Diagnostics, and at the Incline Test, move the motor downward. You
should see line voltage.
c. EFX3/AMT4: Measure across the red and black wires of the connector and move the
lift. You should measure 12 to 14 Vdc when the motor is moved upward and -12 to -14
VDC when the motor is moved downward.
2. If the Error 45 condition is persistent and the voltages from the controller are correct, replace
the lift motor.

1Motor controller, motor controller unit, or motor controller module: used on treadmills, contains the
LPCA and motor controller functionality.
2Alternating Current: electric current which periodically reverses direction between positive and
negative polarity.
3Elliptical Fitness Crosstrainer
4Adaptive Motion Trainer

Page 64
 a. Defective A/D1 potentiometer:
b. Defective A/D potentiometer connections can cause a mix of Error 40s (lift not moving),
Error 42s (lift out of range), and/or Error 45s (lift moving in wrong direction) event. An
Error 45 almost always indicates the potentiometer has a bad internal motor con-
nection. It is possible that the error log (or event log) will fill with Error 40s and 45s
when it was actually a single event. Even after the cause of an Error 40 and 45 event
has stopped, these errors will continue to be logged until the treadmill power is cycled
OFF/ON. Error 42 will clear if the lift goes back within range limits. If the lift remains in
an out-of-range condition, the error log will continue to fill with Error 42s with use.
Replace the lift motor if these conditions are confirmed.
c. The lift motor calibration will remain set to factory specification unless the lift motor has
been replaced. If the equipment exhibits an out-of-calibration condition (e.g., the tread-
mill incline level is set to 0 but the running deck is not level) and the lift motor has not
been replaced, it is most likely caused by defective A/D potentiometer connections.
Replace the lift motor if these conditions are confirmed.

1analog to digital converter

Page 65
46
Low Battery Voltage

Applies to
All self-powered equipment:
l "EFX, AMT, UBK, RBK, and CLM" below
l "Chrono bikes" on the next page

EFX, AMT, UBK, RBK, and CLM

Issue symptoms
The operating system monitors the battery voltage. If the battery voltage falls below 11 Vdc when
stride height movement is initiated (AMT12) or the battery voltage falls below 10 VDC after the
ramp movement has been initiated (EFX), ramp movement will be stopped and the message Error
46 will be displayed. Stride Height motion will not be enabled until the battery voltage exceeds the
above limits. The battery voltage must be raised either by battery charging or battery replacement.
This is a battery problem and not an incline system problem.
Possible causes:
l An open 10A slow blow fuse (AMT12 only) on the battery terminal, faulty.
l Poor connection on the battery
l Lower PCA1, or a depleted battery.
Note: This error is rarely reported on self-powered bikes and climbers.

Troubleshooting steps
1. AMT12 only: Remove the fuse from the in-line fuse holder on the positive battery cable.
Measure the fuse with an ohmmeter; the fuse should read approximately 1 ohm or less. If the
ohmmeter reading is high, replace the fuse.
2. Check battery cable connector for shorts or poor connections.
3. Enter the CrossRamp test on the console. Connect a DC2 voltmeter to the J3 connector on
the lower PCA3 with the red lead on the red wire and the black lead on the black wire. Using
the STRIDE HEIGHT control, operate the incline. The voltmeter should read approximately
+12 VDC when the incline is instructed to move upward and approximately -12 VDC when

1Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.
2Direct Current: electrical current that only flows in one direction.
3Printed circuit assembly, generally referred to as either an upper PCA or lower PCA.

Page 66
 the incline is instructed to move downward. If either voltage measurement is significantly low,
replace the battery.

Chrono bikes

Issue symptoms
The error is only detected while not pedaling because, when pedaling, the generator SHOULD be
charging the battery and have a higher voltage. This can be a temporary condition that has been
corrected by a rider pedaling and recharging or with the use an external charger.

Troubleshooting steps
1. Run the Battery Voltage service test to measure real-time voltage when not pedaling. Battery
should be above 5.8 VDC.
2. Verify the generator voltage is adequate during this test by selecting the Generator Voltage
test. Should read approximately 9 VAC at 60 RPM.
3. If the battery voltage increases when pedaling above 55 RPM, but the battery was in a low
state (5.5 – 5.7 VDC), verify the unit is routinely used. Low use can result in battery drain over
time and an external charger may be needed.
a. Batteries below 5.4 VDC that can’t be brought up or hold a charge should be replaced.
4. If the battery voltage doesn't increase when pedaling above 55 RPM, the LPCA1 may have a
problem with its charging circuit and need to be replaced.

1Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.

Page 67
47, 48
High Battery Charging Voltage or Current

Applies to
Chrono1 bike

Issue symptoms
Error 47 (High current)
Battery charging current is or has been detected as too high. The error is only detected or cleared
while pedaling because, when pedaling, the generator SHOULD be charging the battery.
Error 48 (High voltage)
Battery voltage is or has been detected as too high.
Note: The battery fuse should be checked for all battery problems. One symptom of a bad fuse, or
bad battery, is the console will immediately power down when pedaling has stopped.

Note: If used, the external charger will give erroneous readings and needs to be
unplugged for the below checks.

Troubleshooting steps
Error 47
1. Run the Battery Amp service test to measure the real-time charging current WHILE pedaling
above 55 RPM. Should read 0.32 amps.
2. Check the battery fuse, if the battery voltage stays constant (approximately 7.0 VDC) and the
generator and battery currents stay at zero.
3. Verify the generator voltage is adequate by selecting the Generator Voltage and Generator
Amp tests. While pedaling at 60 RPM, the generator voltage should read approximately 9
VAC and the generator amperage should read 0.40 amps.
4. If the battery charging current is high when pedaling, the LPCA2 may have a problem with its
charging circuit and needs to be replaced.
Error 48
1. Run the Battery Voltage service test to measure real-time voltage. When not pedaling, the
battery should read maximum 6.6 VDC. When pedaling above 55 RPM, the maximum
voltage should be 7.5 VDC.

1Spinner® Chrono™ Power bike.

2Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.

Page 68
2. Check the battery fuse if the battery voltage remains constant (approximately 7.0 VDC) and
the generator and battery currents remain at or near zero.
3. Verify the generator voltage is adequate by selecting the Generator Voltage test. Generator
voltage should read approximately 9 VAC at 60 RPM.
4. If the battery voltage doesn’t change or is always too high while pedaling above 55 RPM, the
LPCA may have a problem with its charging circuit and needs to be replaced.

Page 69
50
Too Much Brake (Magnet) / Resistance Current

Applies to
Consumer EFX1, AMT2, UBK3/RBK4, EFX16, SCL800

Issue symptoms
Consumer EFX, AMT, UBK/RBK, EFX16
This error is associated with eddy current EFXs, AMTs5, Climbers and Bikes. The resistance
(brake) control system constantly monitors the amount of current being demanded by the eddy cur-
rent magnet. Error 50 indicates that the amount of current being demanded by the eddy current
magnet is excessive.
The most common cause of this error is shorted or damaged wiring between the lower PCA6 and
the eddy current magnet. While possible but less likely, this can be caused when the eddy current
magnet is bad or the lower PCA is bad.
SCL800
On SCL7: The LPCA8 detected that the Resistance Brake Current is too High. This means too
much current is being fed to the Resistance (EMS) Brake resulting in the holding brake engaging.
The error triggers when the resistance brake current is greater than 2 amps DC9 continuously for
longer than 410 ms.
This will likely be caused by a faulty/damaged resistance coil or a faulty or damaged component or
circuit on the LPCA.
This error can only be detected while the stairs are moving in a workout and recovers as soon as
the stairs stop.

Troubleshooting steps

1Elliptical Fitness Crosstrainer

2Adaptive Motion Trainer
3Upright Bike
4Recumbent Bike
5Adaptive Motion Trainer
6Printed circuit assembly, generally referred to as either an upper PCA or lower PCA.
7StairClimber
8Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.
9Direct Current: electrical current that only flows in one direction.

Page 70
1. Make sure the resistance brake cable is properly connected to the LPCA.
2. Unplug the eddy current or resistance brake assembly cable connection from the LPCA.
a. Inspect the eddy current (or resistance) brake coil wires for visual wire
damage. Replace brake assembly if damaged.
b. Use the eddy current brake cable connector to measure the resistance through the
eddy brake coil. If infinite resistance (open circuit) or zero resistance (short circuit)
replace the eddy current brake assembly.
3. Replace the LPCA.

Page 71
51
Resistance Brake Current Low SW

Applies to
SCL800

Issue Symptoms
Software version of Error 56, see "56" on page 76.
The LPCA1 software has detected that the Resistance Brake Current is too low. The Resistance
Brake is not receiving enough current to properly slow the stairs and will result in the Hold Brake
engaging.
Error 51 triggers when the Resistance Brake current is continuously less than 100 milli-Adc for
longer than 410 ms
This error would most likely be caused by a faulty or damaged brake resistance coil, or damaged
LPCA circuit or component.
Error 51 can only be detected during a workout while the stairs are moving and recovers as soon as
the stairs stop.

Troubleshooting steps
1. Make sure the resistance brake cable is properly connected to the LPCA.
2. Unplug the eddy current (or resistance) brake assembly cable connection from the LPCA.
a. Inspect the eddy current (or resistance) brake coil wires for visual wire
damage. Replace brake assembly if damaged.
b. Use the eddy current brake cable connector to measure the resistance through the
eddy brake coil. If infinite resistance (open circuit) or zero resistance (short circuit)
replace the eddy current brake assembly.
3. Replace the LPCA.

1Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.

Page 72
52
Resistance Brake Current High HW

Applies to
SCL800

Issue Symptoms
Hardware version of Error 50, see "50 " on page 70.
The LPCA1 Hardware has detected that the Resistance Brake Current was too High. Too much cur-
rent is being fed to the Resistance Brake resulting in the holding brake engaging.
Error 52 triggers when the Resistance brake current is continuously greater than 2 Adc for longer
than 410 ms. This event would most likely be caused by a faulty or damaged resistance coil, or a
faulty or damage LPCA component or circuit.
Error 52 can only be detected during a workout while the stairs are moving and recovers as soon as
the stairs stop.

Troubleshooting steps
1. Make sure the resistance brake cable is properly connected to the LPCA.
2. Unplug the eddy current or resistance brake assembly cable connection from the LPCA.
a. Inspect the eddy current (or resistance) brake coil wires for visual wire
damage. Replace brake assembly if damaged.
b. Use the eddy current brake cable connector to measure the resistance through the
eddy brake coil. If infinite resistance (open circuit) or zero resistance (short circuit)
replace the eddy current brake assembly.
3. Replace the LPCA.

1Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.

Page 73
53
Holding Brake Slipping

Applies to
SCL800

Issue Symptoms
Error 53 means the Holding Brake has slipped when it should not. This error occurs when the
LPCA1 detects the stairs moving while machine is STOPPED and the Holding Brake is engaged.
The holding brake should not allow the stairs to slip or move when stopped or the power is switched
OFF.
This error triggers when the either the Holding Brake is engaged at the Welcome banner or during a
paused workout, when the LPCA detects a speed greater than 20 SPM2 for longer than 410 ms.
This would most likely be caused by an issue with the Holding Brake or the switch or circuit that
detects when the holding brake is engaged.
Error 53 can only be detected while the stairs are moving when they should not and recovers as
soon as the stairs stop.

Troubleshooting steps
1. Verify the Holding Brake lever (or handle) position switch operation:
a. Access the Hardware Validation test menu and run the HOLDING BRAKE test. Follow
prompts and verify the LEVER NORMAL (fully forward) and LEVER RELEASED (fully
back) positions.
2. Power up the console to the Welcome screen and have the machine stopped. Make sure the
holding brake lever is set to the ON :"NORMAL" position (fully forward).
a. While holding the stairarms attempt to push the steps downward. Apply heavy force
and possibly jumping to verify the steps do not slip or move.
b. If the steps slip or move, replace the Brake assembly.

1Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.
2steps per minute

Page 74
55
Holding Brake Manual Release Detected

Applies to
SCL800

Issue Symptoms
Error 55 occurs when a workout is started and the Holding Brake Lever is in the OFF "Released"
position. The Holding Brake Lever must be in the ON "Normal" position to start a workout.
The LPCA1 detects that the Holding Brake Manual Release lever switch signal is continuously in
the Manual Release active state for longer than 5 seconds.
The most likely cause of error 55 is that someone such as a servicer has manually released the
holding brake lever.

Troubleshooting steps
1. Check the position of the Holding Brake lever. If the lever is in the OFF position (fully back),
move the lever to the ON position (fully forward).
2. If the lever is in the ON position (fully forward) with an error 55:
a. Make sure the Holding Brake cable is connected to the LPCA connector (J3).
3. Substitute the Brake assembly with a known good condition Brake assembly.
a. If Error 55 is resolved, replace the original defective Brake ass.
4. Replace the LPCA.

1Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.

Page 75
56
Brake (Magnet) / Resistance Current Low HW

Applies to
Consumer EFX200/400, SCL800

Issue symptoms
EFX200/400
Error 56 indicates the LPCA1 has lost communication with the DC2 motor assembly, which controls
the magnetic brake assembly. The magnetic brake will remain at the last position successfully set
by the DC motor, so the resistance applied by the brake will not change until new instructions are
successfully received and executed by the DC resistance motor, even if the machine is set to OFF.
After reestablishing communication between the LPCA and DC motor assembly, it may be neces-
sary to power cycle the machine for the error to clear and for the DC motor to move the magnetic
brake assembly.
SCL800
The LPCA detected that the resistance brake current is too low. This means the resistance brake
current is too low to properly slow the stairs and will result in the Hold Brake engaging. The error will
mostly likely be caused by a faulty/damaged resistance brake coil or a faulty/damaged component
or circuit on the LPCA.
This Error can only be detected while the stairs are moving in a workout and recovers as soon as
the stairs stop.

Troubleshooting steps
EFX3 Trouble Shooting
1. Check the cable and connections at the LPCA and DC motor to ensure they are properly
seated and undamaged. If the cable or connections are damaged, repair or replace the dam-
aged part(s).
2. : With the equipment ON, enter a manual workout and pedal the EFX. Using a DC voltmeter,
place the red lead on the brown wire, and the black lead on the black wire. The meter should
read +4.9 VDC when resistance is increased, and -4.9 VDC when resistance is decreased. If
these readings are significantly out of range, recheck the wire harness. If still significantly out
of range, replace the LPCA.

1Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.
2Direct Current: electrical current that only flows in one direction.
3Elliptical Fitness Crosstrainer

Page 76
 3. With the equipment ON, use a DC voltmeter to measure between terminals 1 and 3 on the
JK8 connector that is located below the DC motor assembly. If a constant 5 VDC is present,
replace the DC motor assembly. If voltage is significantly out of range, check terminals 1 and
3 at the LPCA for 5 VDC. If voltage is in range at LPCA, replace the wire bundle. If voltages
are significantly out of range, replace the LPCA.
4. Check the function of the DC motor potentiometer by reconnecting the JK8 connector located
below the DC motor assembly. Place the black lead on the frame ground screw, and the red
lead on the orange wire of the potentiometer. At resistance level 1, the measurement should
be approximately 0.17 VDC. The voltage will gradually increase at each resistance level, with
a maximum voltage of approximately 3.9 VDC at resistance level 16. If the readings are sig-
nificantly high or low, check wires and connectors for damage. If readings are still sig-
nificantly high or low, replace the LPCA.
SCL1 Trouble Shooting
The error will mostly likely be caused by a faulty/damaged resistance brake coil or a faulty/dam-
aged component or circuit on the LPCA.
1. Make sure the resistance brake cable is properly connected to the LPCA.
2. Unplug the eddy current or resistance brake assembly cable connection from the LPCA.
a. Inspect the eddy current (or resistance) brake coil wires for visual wire
damage. Replace brake assembly if damaged.
b. Use the eddy current brake cable connector to measure the resistance through the
eddy brake coil. If infinite resistance (open circuit) or zero resistance (short circuit)
replace the eddy current brake assembly.
3. Replace the LPCA.

1StairClimber

Page 77
57, 58
Generator Voltage Too Low or High

Applies to
Chrono1 bike

Issue symptoms
Generator voltage is or has been detected as too low (Error 57) or too high (Error 58). These errors
are only detected or cleared while pedaling above 35 RPM. May be a temporary condition due to
some rider pedaling modalities.

Troubleshooting steps
1. Run the Generator Voltage service test to verify that there is real-time voltage while pedaling.
2. Note: If the external charger is connected, this voltage will always be shown as the charger’s
voltage (approximately).
3. When pedaling, the voltage should vary based on the RPM. Should read approximately 9
VAC at 60 RPM.
4. Note: RPM is read from pin 3 of the generator cable. If this phase has dropped, the console
may not work and will not display RPM.
5. Replace the generator if the readings are off.
6. If the error persists, replace the lower board.

1Spinner® Chrono™ Power bike.

Page 78
59
High Generator Current

Applies to
Chrono1 bike

Issue symptoms
Generator voltage is or has been detected as too high. The error is only detected or cleared while
pedaling above 35 RPM. May be a temporary condition due to some rider pedaling modalities.

Troubleshooting steps
1. Run the Generator Voltage and Amp service tests to verify that there is real-time voltage and
current while pedaling. While pedaling at 60 RPM, the generator voltage should read approx-
imately 9 VAC and the generator amperage should read 0.40 amps.

Note: If the external charger is connected, the voltage will always be shown as the char-
ger’s voltage (approximately)..

1. While pedaling, the voltage should vary based on the RPM (higher RPM = higher voltage).
The current should go lower as the voltage/RPM increases. If it’s always the same or high,
the likely cause is the LPCA2.
2. If the Generator Current varies, the system may have a battery problem (run Battery Service
tests).
3. If the battery checks GOOD, double-check all wiring and connections.
4. If conditions persist, swap the LPCA, then the console.

1Spinner® Chrono™ Power bike.

2Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.

Page 79
60, 61
Auto Stop Not Working/Present

Applies to
These errors are associated with the TRM101 Treadmill. The Auto Stop feature was not on the
TRM2 as a standard feature until 12/28/2010 but may have shipped with a P80 console before
12/28/2010. These errors will only be present when the Auto Stop function is Enabled in the Club
Settings/Workout Limits. When the Auto Stop function is Disabled, the input to the console is
ignored in the software, and any failures or broken cables/connection won’t be reported.

Note: These errors will not be present if the magnet on the deck is missing or misaligned.
These errors only indicate an electrical problem with the sensor. Failing to move or cor-
rectly align/gap the magnet when the deck is flipped or moved to a new deck when a pre-
viously flipped deck is replaced will cause the Auto Stop function to engage after 90
seconds of use.

Issue symptoms
Error 60 indicates the Auto Stop feature has stopped functioning during a workout. If the error is
detected while a workout is in progress, the treadmill will function normally until the workout has
ended. At the end of the workout, the error will lock out the next exerciser, displaying "Please use
another treadmill.” The most likely cause of Error 60 is a poor or missing connection between the
Auto Stop sensor and the cable connecting the sensor to the console. A damaged or faulty Auto
Stop sensor may also cause this problem. Least likely is a failure in the upper PCA3.
Error 61 indicates the Auto Stop sensor is not detected. If the error is detected the exerciser will be
locked out, displaying "Please use another treadmill.” The most likely cause of Error 61 is a broken
or disconnected cable between the sensor and the console. Less likely is a missing or faulty sensor.

Troubleshooting steps
1. 1. Check that the Auto Stop cable connectors are secured at the sensor and console.
2. 2. Visually verify the Auto Stop hardware components are installed onto the treadmill frame.
3. 3. Visually inspect the Auto Stop sensor for physical damage and correct installation.
Replace if appropriate.
4. 4. Access the diagnostic system tests, and select the Auto Stop test. If the feature is enabled,
the P8X/60 test will count the number of times the magnet crosses the sensor. The LED4 con-
soles will display "USER DETECTED" if an exerciser is detected or "NO USER DETECTED"
if not.

1TRM800 version 1 treadmills mfg. dates 2010 thru 2014.

2Treadmill
3Printed circuit assembly, generally referred to as either an upper PCA or lower PCA.
4light-emitting diodes.

Page 80
5. 5. If the test fails, disconnect the Auto Stop cable from the Auto Stop sensor and check for 5
VDC between the red and black wire. If 5 VDC is present, replace the Auto Stop sensor.
6. 6. If there is no voltage at the sensor, check for 5 VDC at the console. Disconnect the Auto
Stop cable from the console and measure the voltage from the console.
a. a. If 5 VDC is not present, replace the console.
b. b. If 5 VDC is present, replace the Auto Stop cable.

Page 81
62
Vertical Sensor Failure

Applies to
AMT12, all models

Issue symptoms
Error 62 will occur when the vertical stride is not detected. The most likely cause is a faulty, broken,
or poor cable connection at the lower PCA1. A missing or reversed magnet on the crank arm is also
possible, as is a defective sensor. Least likely but possible is a fault on the lower PCA.

Troubleshooting steps:
1. Check to ensure the vertical sensor cable connector is secure on the lower PCA, and that the
cable is intact, that it has not been compromised.
2. Verify the magnet is correctly installed in the crank arm. The sensor is polarity-sensitive, and
an incorrectly installed magnet will cause this error. To test, remove the magnet from the
crank arm, and while in the Stride Sensor test, move the magnet back and forth past the
sensor. If the polarity is correct, you will see recorded step counts.
3. If the previous test does not show a count (regardless of polarity), replace the vertical sensor
with a known good vertical sensor. Retest.
4. Substitute the lower PCA with a known good lower PCA.

1Printed circuit assembly, generally referred to as either an upper PCA or lower PCA.

Page 82
63
High RPM

Applies to
Chrono1

Issue symptoms
RPM is or has been detected as too high. The RPM is measured from one of the three, time-varying
AC2 phases from the generator (pin 3). May be a temporary condition due to some rider pedaling
modalities.

Troubleshooting steps
1. Use the RPM service test to measure the real-time RPM while pedaling. Pedaling one rota-
tion per second will read 60 RPM. The test should read approximately 9 VAC at 60 RPM.
2. When pedaling, the RPM should vary based on the speed being pedaled. If always high or
low, the likely cause is the LPCA3 is not sensing the AC variations.
3. If it appears random or different than normal, examine the Generator Output voltage. It may
be varying excessively if one phase is not functioning.
4. Replace the LPCA. If conditions persist, replace the generator.

1Spinner® Chrono™ Power bike.

2Alternating Current: electric current which periodically reverses direction between positive and
negative polarity.
3Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.

Page 83
65, 66
LPCA1 Minor SW Version Error

Applies to
EFX16 ellipticals, Chrono2 bikes, SCL800

Issue symptoms
Error 65
Error 65 will show at startup. It indicates that the software in LPCA is not compatible with the soft-
ware in the UPCA3. It could be caused by a wrong version of the LPCA being installed and may be
resolved by a software update.
Workouts will not run at all if this error is active.
Error 66
Error 66 will show at startup. This indicates that the software on the Major section of the LPCA is not
compatible with the software in the Active Status Light section.
The ASL4 may not illuminate while this error is active otherwise, the system will operate normally.

Troubleshooting steps:
1. Record the serial numbers and software versions from the console to the unit and verify com-
patibility.
2. CHRONO bike: Update the software.
3. If the error persists, replace the LPCA.

1Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.
2Spinner® Chrono™ Power bike.
3Upper PCA board
4Active Status Light: Service and maintenance status light.

Page 84
67
GEM Module Failure

Applies to
Chrono1 bikes

Issue symptoms
The GEM module affecting ANT+2 and Bluetooth3® data transport has not always responded to
control queries. This is considered a non-fatal condition as sporadic errors have been detected dur-
ing testing, but Bluetooth and ANT+ (leaderboard and HR4) functions may be affected. If this error
appears randomly or there are very few, this can be ignored.

Troubleshooting steps:
1. Update the console software.
2. If the Bluetooth and ANT+ operation is still non-functional and the console is otherwise
usable but only for full operational modes, replace the console.
3. If the error log is full of errors, the console should be replaced.

1Spinner® Chrono™ Power bike.

2ANT+ (pronounced ant plus) is a wireless protocol for monitoring sensor data such as a person's
heart rate or a bicycle's tire pressure
3Bluetooth is a wireless technology standard for exchanging data over short distances (using short-
wavelength UHF radio waves in the ISM band from 2.4 to 2.485 GHz from fixed and mobile devices,
and building personal area networks (PANs).
4Heart Rate

Page 85
69
Stuck Wake-up Button

Applies to
EFX16 ellipticals

Issue symptoms
Error 69 is shown after pressing QuickStart. The unit may not be able to power OFF in this situation,
which can lead to battery failure or depletion. A primary symptom would be a console that does not
power OFF, or a console that will not work when pedaling is stopped (indicating battery failure).

Troubleshooting steps:
Note: This condition can cause the battery to fully discharge and be damaged. Disconnect
the ASL1 board from the LPCA2 as an interim preventative action if the machine is not
powering OFF (LPCA lights stay ON for longer than 90 seconds with no pedaling). This
error may take up to 2 minutes to be logged.

1. Unplug the battery and check the battery voltage. If the voltage is 12V or less, it has been
severely discharged and may need to be recharged or replaced before troubleshooting.
2. Connect a known good battery to the LPCA battery connector without moving the pedals at
all and observe the status lights on the LPCA (this is the “battery test”).
a. If any of these lights immediately switch ON when the battery is plugged in, there is a
problem with the ASL button circuit, or the button is stuck.
3. Unplug the battery from the LPCA, remove ASL board from its plastic mount while keeping it
connected to the LPCA. Press the ASL button with your finger. A good switch has a tactile
and audible click (compare it to a known good ASL board). Replace if no tactile click is
present.
4. If ASL button feels OK, leave ASL connected to the LPCA but not installed in cover plastic
and repeat battery test.
a. If the LPCA lights do not switch ON immediately, go to Step 5.
b. If the LPCA lights do switch ON immediately, go to Step 6.
5. If the LPCA lights do not switch ON immediately, check the plastic mount for damage and mis-
alignment on the rear drive cover assembly. Replace the cover if needed. Reassemble and
verify proper operation.
6. If the lights do switch ON immediately, there is a problem with the ASL or the LPCA. Dis-
connect the ASL cable from the LPCA and repeat the battery test.

1Active Status Light: Service and maintenance status light.

2Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.

Page 86
a. If the LPCA lights do not switch ON immediately, there is a problem with the ASL.
l Check the ASL cable and replace the cable if it is bad.
l If the cable is good, replace the ASL board.
b. If the lights do switch ON, there is problem with the LPCA. Replace the LPCA.

Page 87
70-79 Overview
AMT12 Flat Belt and SCL800 Drive Belt Error/Warning Codes Overview

Applies to
AMT12: Errors 70 - 79
SCL800: Error 70, Warnings 71 - 79

Issue symptoms
The AMT12 flat belt and SCL800 drive belt integrity (not breaking) is critical to exerciser safety and
must be replaced at the specified usage stride or step count. These codes are used to monitor the
AMT12 flat belt stride count and the SCL800 drive belt step count to ensure valid reliable count res-
ults and belt replacement notification. The AMT12 flat belt system provide fluid movement and sup-
port to the stair arms. The SCL800 drive belt provides stair step speed and stopping control. It is
critical that these belts are replaced at the specified maximum usage stride or step count. To help
ensure the aggregate stride or step count is maintained throughout the life of the machine, the
stride or step count is stored in both the console UPCA1 and base LPCA2.
If either UPCA or LPCA is replaced, the stride or step count will be written to the new board, depend-
ing on certain criteria. Different conditions will cause an error or waring to be logged and possible
an error message to be shown on the console. In most cases, Codes 71 to 77 are used for inform-
ational purposes and will not affect how the machine functions. Codes 70, 78, and 79 indicate crit-
ical belt issues that require immediate attention.
The UPCA and LPCA compare software versions and the stored belt stride/step counts to ensure
count reliability. If discrepancies are detected, an error or warning indicating the condition will be
generated. These errors or warnings can be used to determine if replacement UPCA or LPCA
boards were installed and functioning properly.

See Also
"70, 71, 72, 73" on page 89
" 74, 75, 76, 77" on page 92
"78, 79" on page 95

1Upper PCA board

2Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.

Page 88
70, 71, 72, 73
Flat Belt/Drive Belt Count Software Mismatch

Applies to
AMT12:
l Error 70: LPCA1 not read.
l Error 71: LPCA Stride Counter was Empty, LPCA Count Over Written
l Error 72: LPCA EEPROM2 Incorrect Memory Location
l Error 73: LPCA Record Byte Size Incorrect
SCL800:
l Error 70: Software detected Tach missing an A or B Phase
l Warning 71: LPCA Step Counter was Empty, LPCA Count Over Written
l Warning 72: LPCA EEPROM Incorrect Memory Location
l Warning 73: LPCA Record Byte Size Incorrect

Overview
Error/warning codes 70 thru 79 overview, see "70-79 Overview" on page 88.

Issues symptoms
When power is applied to the UPCA3 and LPCA, the stride/step count written on each of the
EEPROMs will be compared to each other and to a set of preset stride/step conditions. If the
stride/step count written on the EEPROM's do not match or meet a preset stride/step count con-
dition, an error/warning will be written to the error log or shown to the exerciser at the end of the
workout summary. In addition, on SCL800 machines, the Speed Tach A and B phases are mon-
itored and reported as an error 70 if missing.
l Error 70
o AMT12: Error 70: Lower PCA4 not read. The upper PCA5 EEPROM cannot detect
the stride/step count written on the lower PCA. This error is only reported to the error

1Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.
2Electrically erasable programmable read-only memory and is a type of non-volatile memory.
3Upper PCA board
4Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.
5Printed circuit assembly, generally referred to as either an upper PCA or lower PCA.

Page 89
 log. This is usually caused by a lower PCA with no software installed.
o SCL800: Error 70: Software version of Error 13, see "13" on page 23.
Error 70 triggers when the software detects that Tach phase A or B is missing during a
workout and one of the following conditions occur:
a. The Tach A or Tach B phase signal is continuously missing for longer than 410
ms.
b. The speed signals disagree by more than 20 SPM1 continuously for longer than
410 ms.
This error would most likely be caused by a faulty or damaged component on the Tach
Sensor Board or by a faulty connection or cable between the Tach Sensor board and
the LPCA Tach SPD2 SNSR (J6) connector.
This Error can only be detected while the stairs are moving in a workout and recovers
as soon as the stairs stop.
l Error/Warning 71: New never installed lower PCA. The upper PCA has detected a lower
PCA that does not have a stride/step count written to the lower PCA EEPROM. This is not an
error and is used for tracking only. For reference, it will be reported to the error log.
l Error/Warning 72: Lower PCA version not known. A version mismatch is detected between
the EEPROMs of the upper PCA and the lower PCA. When the upper PCA reads the data
from the lower PCAs EEPROM, and the internal version isn’t correct, the upper PCA logs
Error 72. The upper PCA will then attempt to write the correct version number to the lower
PCA. If the correct version can be successfully written to the lower PCAs EEPROM, then this
error probably won’t be seen again. If the upper PCA version number cannot be successfully
written to the lower PCA, then numerous errors will be logged with different odometer values.
The occurrence of this error would be rare. and if it did occur, the normal operation of the
AMT12 would not be affected.
l Error/Warning 73: Lower PCA record is bad. A byte3-size error is detected between the
EEPROMs of the upper PCA and the lower PCA. When the upper PCA reads the data from
the lower PCAs EEPROM, and the byte size isn’t correct, the upper PCA logs error/warning
73. The upper PCA will then attempt to write the correct byte size to the lower PCA. If the cor-
rect byte size can be written to the lower PCAs EEPROM, then this error probably won’t be
seen again. If the upper PCA byte size cannot be successfully written to the lower PCA, then
numerous errors will be logged with different odometer values. The occurrence of this error
would be rare, and if it did occur, the normal operation of the AMT12 would not be affected.

Troubleshooting steps
l Error 70:
AMT12: Replace the LPCA.
SCL800: Same Troubleshooting procedure as error 13, see "13" on page 23.
l Error/Warning 71: None, this is for informational purposes only.
l Errors/Warnings 72 and 73: The LPCA J24 OEM debug connector pins could be bent and
touching causing a short, inspect the connector pins for damage before replacing the LPCA
board. The LPCA J24 connector is a 10 pin connector located next to the upper right mount-
ing screw. This connector is only used for OEM debug monitoring.

1steps per minute

2speed
3The byte is a unit of digital information that most commonly consists of eight bits representing a bin-
ary number (number of bits vary depending on application.

Page 90
Replacing the LPCA will only resolve repeated recordings of the error. Errors 72/73 will not
affect the operation of the machine but are recorded in the error log.

Page 91
 74, 75, 76, 77
Flat/Drive Belt Count, Mismatched console

Applies to
AMT12: Error codes 74 - 77, see AMT-ErrorCodes .
SCL800: Warning codes 74 - 77, see SCL800WarnCodes.

Overview
Error/warning codes 74, 75, 76, and 77 all are associated with a Console or LPCA1 replacement.
These errors are warnings indicating the stride/step count in the console is different than the LPCA
and that the mismatch has been corrected. The check for this mismatch only occur after the first
valid workout is to be logged. It is at that time the LPCA stride/step count is compared to the con-
sole stride/step count. It would be good practice when swapping a LPCA or Console to run a short
workout to force this error warning and then clear it from the Error Log.

AMT 12 Error Codes 74 - 77

Issues symptoms
The UPCA2 and LPCA compare the recorded EEPROM3 stride count.
l Error 74: The LPCA stride count is less than the UPCA, and the UPCA is less than 30,000
strides.
l Error 75: The LPCA stride count is less than the UPCAs, and the LPCA is less than 30,000
strides.
l Error 76: The LPCA stride count is greater than the UPCAs, and the UPCA is greater than
30,000 strides.
l Error 77: The UPCA stride count is greater than the LPCAs4, and the LPCA is greater than
30,000 strides.
The events will be recorded to the error log during the workout summary and the LPCA stride count
record is written to the UPCA EEPROM.
The most likely cause of these errors is the UPCA or LPCA were replaced during troubleshooting
using a board from an adjoining unit. See Note below.

1Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.
2Upper PCA board
3Electrically erasable programmable read-only memory and is a type of non-volatile memory.
4Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.

Page 92
Troubleshooting steps
In general, no action is needed. These are recorded for informational purposes.
If you are swapping an upper or lower PCA1 while troubleshooting, note the process below to pre-
vent the stride count odometer from being prematurely overwritten.
l When you stop pedaling, the AMT2 will pause for 20 seconds, and then give a 10-second
workout summary (which is when the records are written between the PCAs). After a PCA is
replaced and the AMT is tested, you need to unplug3 the data cable from either PCA
within the 20-second pause period to prevent the summary from happening. If the
AMT is prevented from going into the summary, the stride count will not be overwritten.
l When testing is complete, make sure that each PCA board is replaced in the original unit
from which it was removed. The only exception is if you find a bad board that needs repla-
cing.
l All these functions will place a code in the error log. Clear them before returning the unit to
use.

SCL800 Warning Codes 74 - 77

Issues Symptoms
Warning 74: The console Step count was greater than the LPCA by less than 30 K, "Console
Count Over Written".
l After a valid workout is completed, the console step count is compared to the LPCA step
count.
l If the Console step count is less than the LPCA by more than 256 but less than 30K and the
Console step count is less than 30K. The LPCA step count is written to the Console.
Warning 75: The console Step count was greater than the LPCA by greater than 30K, "LPCA
Count Over Written".
l After a valid workout is completed, the console step count is compared to the LPCA step
count.
l If the LPCA step count is less than the console step count by 30K or more, and the LPCA
step count is under 30K. The console step count is written to LPCA.
Warning 76: LPCA Step count was greater than the Console by less than 30K, "Console Count
Over Written".
l After a valid workout is completed, the Console step count is compared to the LPCAs step
count.
l If the Console step count is less than the LPCA step count by more than 256 but less than

1Printed circuit assembly, generally referred to as either an upper PCA or lower PCA.
2Adaptive Motion Trainer
3Disconnect a device power cord plug or cable connector from the power receptacle or outlet.

Page 93
 30K and the Console step count is 30K or more. The LPCA step count is written to the Con-
sole.
Warning 77; LPCA Step Count was greater than the Console by more than 30K, "Console Count
Over Written".
l After a valid workout is completed, the Console step count is compared to the LPCAs step
count.
l If the LPCA step count is less than the console by 30K or more, and the LPCA step count is
30K or more. The LPCA step count is written to Console.

Troubleshooting steps
In general no action is required. These codes are recorded for informational purposes only .
If you are swapping a console (UPCA) or LPCA while troubleshooting, use the process below to pre-
vent the step count odometer from being prematurely overwritten.
l When you stop stepping, the SCL800 will pause for 20 seconds, and then give a 10-second
workout summary (at which time the step counts are written between the console and LPCA).
After a console or LPCA is replaced and post workout tests run, you need to unplug the
data cable from either UPCA or LPCA within the 20-second pause period to prevent
the summary from happening. If the machine is prevented from going into the summary
mode, the stride count will not be overwritten.
l When testing is complete, make sure that each console UPCA and LPCA board is replaced
in the original unit from which it was removed. The only exception is if you find a bad board
that needs replacing.
l All these functions will place a code in the Error Log. Clear the codes before returning to ser-
vice.

Page 94
78, 79
Flat/Drive Belt Replacement

Applies to
AMT12: error 78, error 79
SCL800: warning 78, error 79

Overview
Error/warning 78 is a notification that belt replacement is coming due. Error 79 triggers the end of
the belt service life and that belt replacement is required. The machine operation is disabled until
the belt is replaced.

Issue symptom
AMT12
The AMT12 flat belt system has an end-of-service life span of 100 million strides. The AMT12 main-
tains a stride count independent from the overall machine stride count. When this stride count
reaches 90 million strides, Error 78 is recorded in the error log and displays a message, alerting that
the flat belts need to be replaced soon. Normal workout operation is still available. When the stride
count reaches 100 million strides, Error 79 is recorded in the error log and displays a message,
indicating that the flat belts must be replaced. If this occurs during a workout, the exerciser will be
able to continue the workout until ended. No further workouts will be allowed until the stride count is
reset in the console after the belts have been replaced.
SCL800 StairClimber
The SCL800 drive belt has an end-of-service life span of 39 million steps. The SCL800 maintains a
step count independent from the overall machine step count. When the step count reaches 35 to 39
million steps, Warning 78 is recorded in the error log and displays a message alert stating that the
drive belt needs to be replaced soon. Normal workout operation is still available during the warning
period.
When the step count reaches 39 million steps, Error 79 is recorded in the error log and a drive belt
replacement required message is shown. If error 79 occurs during a workout, the exerciser will be
able to continue the workout until ended. The machine operation will then be disabled and
"out-of-service" until the drive belt is replaced.

Troubleshooting steps
1. AMT12: Replace all four flat belts and reset the strides odometer (see Service Manual for pro-
cedure) and reset the odometer.
2. SCL800: Replace the drive belt and reset the steps odometer (see Service Manual for pro-
cedure) and reset the odometer.

Page 95
Page 96
80, 81, 82, 83
Motion Controller Switch Errors

Applies to
P30, P30i and P31 LED1 Consoles, all models

Issue symptoms
The main symptoms for these errors are lack of control of the incline, speed, or resistance. These
errors will occur whenever there is either poor or missing hardware communication between the
motion controller and sensors. The motion controller to sensor interface cable uses an 8-pin con-
nector. Pins 1-3 are incline controls; pins 6-8 are either drive speed or resistance controls.
l Error 80: Incline (or CrossRamp) will stop at current incline. Error 80 is displayed when there
is a missing incline signal on pins 1 or 2. Restart is not needed to clear the error; self-recovery
is possible when the control is returned to the center position.
l Error 81: Incline (or CrossRamp) will stop at current incline. Error 81 is displayed when there
is a missing incline signal on pin 3. Restart is not needed to clear the error; self-recovery is
possible when the control is returned to the center position.
l Error 82: Speed will incrementally decrease for each key press until the machine fully stops.
Error 82 is triggered when there is a missing drive signal on pins 6 or 7. Restart is not needed
to clear the error; self-recovery is possible when the motion control is returned to the center
position.
l Error 83: Speed remains at the current speed setting. Error 83 is triggered when there is a
missing drive signal on pin 8. Restart is not needed to clear the error; self-recovery is pos-
sible when the control is returned to the center position.
The most likely causes for these errors are a loose or disconnected connector to the UPCA2, dam-
aged cables, or a faulty machine control.

Troubleshooting steps
1. Check the error log for multiple occurrences of the error with the same odometer reading.
Clear the error log, and cycle power to the machine.
2. Open the console and check the connectors. Ensure that they are securely connected to both
the upper PCA3 and to the machine control.
3. Check the cable for visual damage; use an ohmmeter to verify continuity on each line.
Replace both the cable and machine control if a fault is found.
4. Inspect the machine control for corrosion or damage and replace both the machine control
and cable, if any damage is found.

1light-emitting diodes.
2Upper PCA board
3Printed circuit assembly, generally referred to as either an upper PCA or lower PCA.

Page 97
5. Review the software version of the P3X console. If the exerciser or facility owner states the
issue is related to the machine controls not working as designed, the P3X software may need
to be updated in addition to the replacement of the machine control and cable assemblies.
Current software versions are available on the Precor Connection website.

Page 98
84
Strain Gauge Response Too High

Applies to
Chrono1 bike

Issue symptoms
Strain gauge response is, or has been, detected as too high. This error is only detected or cleared
while NOT pedaling. The LPCA2 software has an Auto-Cal operation that zeros the torque when
the rider stops pedaling. Auto-Cal operation should show some change when pedaling stops, as fol-
lows:
l Seconds after pedaling stops, and with NO pedaling, the torque should reset to 0; this is nor-
mal.
l If the rider stops pedaling with the resistance knob at a high resistance AND the torque read-
ing has a large difference, this will cause power readings to be wrong for the rider.
l This issue can be resolved if the rider reduces the resistance and stops pedaling, which will
zero the unit properly.
This can be a temporary condition due to some rider pedaling/resistance settings and residual
torque difference modalities.

Troubleshooting steps:
1. Run the Torque3 Service test to measure the real-time torque response.
2. While pedaling, the response should vary based on the position of the resistance knob and,
to a small amount, vary with the pedaling rate. If the torque remains the same, the strain
gauge is broken or, the cable or cable connection is defective.
a. Check all connections. If the issue persists, replace the caliper.
3. If the value varies but is largely at minimal resistance, the caliper gauge may have been
deformed by mechanical stress.
a. Check all connections. If the issue persists, replace the caliper.

1Spinner® Chrono™ Power bike.

2Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.
3Torque is a measure of the force that can cause an object to rotate about an axis. Bolt/nut
example: 5 NM torque is equivalent to 5 newton's of force applied one meter from the center of the
bolt, 6 ft-lb is equivalent to 6 lbs of force applied 1 foot away from the center of the bolt.

Page 99
85
No Dynamic Brake Resistor Detected

Applies to
TRM800.v2 treadmills

Issue symptoms
The Dynamic Brake Resistor is designed to absorb the excessive current produced by the drive
motor running faster than it is being driven. When the motor control starts, it checks that the resistor
is plugged in. If it does not detect the DBR1, an Error 85 will be displayed. It will only be displayed
briefly when power is applied to the MC2. The most probable cause for this is the DBR not being
plugged in, or it is open due to overheating or a broken cable.

Troubleshooting steps
1. Visually determine if the DBR is connected to the MC. Ensure the cable connector is securely
fastened and locked to the MC connector.
2. Measure the DBR with a multimeter. It should read 100 ohms. If this is significantly higher
than 100 ohms, replace the resistor.

1treadmill dynamic break resistor.

2Motor controller, motor controller unit, or motor controller module: used on treadmills, contains the
LPCA and motor controller functionality.

Page 100
86, 87
Console Mismatch

Applies to
All Cardio with P30, P30i and P31 "Pxx" LED1 Series consoles

Issue symptoms
A console and base LPCA2 software mismatch has been detected. This occurs when either the
software versions do not match or an incorrect model console has been installed on a different
model machine. ( such as, a TRM3 console was installed on an EFX4 base). The P30, P30i and
P31 "Pxx" LED series consoles have specific software versions for communicating with specific
base model LPCAs5. When an incorrect model console is installed, the console software cannot
communicate with the base LPCA and a software mismatch will be detected which will in turn trig-
ger an 86 or 87 error code.

Note: The MCU6 for the TRM 600, 700, and 800 are model-specific, so Errors 86 and 87
will be triggered if the incorrect version of the TRM MC7 is installed.

Note: The P31 console will only correctly operate with AMTs8 with mfg. dates 3 June 2019
and later or that have LPCA version 305476-103 or later installed.

Troubleshooting steps
1. Make sure that the correct model console is mounted on the same model base (e.g. a tread-
mill console must be mounted on a treadmill base, etc.). If there is a mismatched console and
base, remove and replace with the correct model console.
2. The console or LPCA may not have the most recent software version. Verify and update the
console and LPCA software to the most current version.

1light-emitting diodes.
2Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.
3Treadmill
4Elliptical Fitness Crosstrainer
5Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.
6Motor controller, motor controller unit, or motor controller module: used on treadmills, contains the
LPCA and motor controller functionality.
7Motor controller, motor controller unit, or motor controller module: used on treadmills, contains the
LPCA and motor controller functionality.
8Adaptive Motion Trainer

Page 101
Page 102
88
Drive Motor Temperature Too High

Applies to
TRM800-141/18 (TRM800.v2) treadmills

Issue symptoms
The MC2 monitors both the current delivered to the drive motor and a thermal switch connected
from the motor to the MC. When the software perceives that excessive current has been required,
an Error 88 will be displayed. Cycling power will allow the treadmill to restart. Additionally, a thermal
switch is embedded into the drive motor housing. When the motor exceeds a certain temperature,
an Error 88 is displayed, and the treadmill stops until the switch closes when the temperature drops.

Troubleshooting steps
Disconnect the thermal switch from the MC, and using an ohmmeter, measure across the switch. If
the motor is hot and the switch is open, allow the motor to cool and repeat the test. If the motor is
not hot and the switch is open, replace the motor.

1TRM800 version 2 treadmills mfg. dates 2014 and later.

2Motor controller, motor controller unit, or motor controller module: used on treadmills, contains the
LPCA and motor controller functionality.

Page 103
89
Line Voltage Too High

Applies to
TRM800-141/18 (TRM800.v2), TRM700-16/18

Issue symptoms
Error 89 will trigger when the MCU2 detects an input voltage greater than 160V for more than 10
seconds. This error prevents 120V units from working if plugged into a 240V power source. The con-
sole will display the “Please use another treadmill” banner and the treadmill will be unusable.

Troubleshooting steps
1. Check the unit to make sure the correct unit is being used for the applicable power source.
2. Clear the error and cycle power on the machine.

1TRM800 version 2 treadmills mfg. dates 2014 and later.

2Motor controller, motor controller unit, or motor controller module: used on treadmills, contains the
LPCA and motor controller functionality.

Page 104
90, 91, 92, 93, 94, 95
OEM Engineering Information

Applies to
TRM800-141/18 with P30 console

Issue symptoms
The Machine Control has not sensed the controls moving correctly. Errors 90 and 91 may be
present when an Error 80 or 82 occurs.

Troubleshooting steps
1. Test the function of the machine control using the Keyboard Test in the Hardware Validation
menu.
2. Run through the troubleshooting steps for Errors 80-83, see "80, 81, 82, 83" on page 97.
If these errors are present, record all the information for this error and send this information to Pre-
cor Customer Support.

1TRM800 version 2 treadmills mfg. dates 2014 and later.

Page 105
96, 97, 98
USB1 Stick Reading Errors

Applies to
Chrono2 bike

Issue symptoms
The Service Test has tried to access the USB memory stick and has detected one of the following:
l "Error 96" below: USB stick is not detected.
l "Error 97" below: Not a valid file or file structure.
l "Error 98" on the next page: Not a valid setup.ini or program.ini data file.
Note: These errors will only show in the text string of the display. They will not be logged.

Troubleshooting steps:

Error 96
1. Verify the size and directory format of the USB stick; limitation is 32 GB and “FAT32” struc-
ture.
2. Try another USB stick (or insert the current one into a separate console). If the USB stick is
good, the console should be replaced.

Error 97
1. Verify the size and directory format of the USB stick; limitation is 32 GB and “FAT32” struc-
ture.
2. Review the file structure and components within the directory on the stick. The file structure
should be:

Note: Missing files or sub-directories are the most common reason for E9

1Short for Universal Serial Bus, is an industry standard developed in the mid-1990s that defines the
cables, connectors and communications protocols used in a bus for connection, communication,
and power supply between computers and electronic devices.
2Spinner® Chrono™ Power bike.

Page 106
Error 98
1. Verify the size and directory format of the USB stick; limitation is 32 GB and “FAT32” struc-
ture.
2. Review the program.ini or setup.ini non-commented lines. There may be a problem in the text
files.
3. Edit or replace with unedited files.

Page 107
E2
Lift Error

Applies to
9.23, 9.27, TR211, TRM200-14 treadmills

Issue symptoms
This error is shown in the console TIME window indicating an incline problem. This error will occur if
the incline is unable to move or if the incline position potentiometer is not functioning. When the E2
error occurs, all drive motor and lift motor motion stops and the display is blank except for the error
display.

Troubleshooting steps
Refer to the specific sections for error "40" on page 58 and "42" on page 61.

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E4
Incomplete Initialization

Applies to
9.23, 9.27, TRM211, and TRM200-14 treadmills

Description
This error is shown in the console TIME window indicating an incomplete upper PCA1 to lower PCA
initialization has occurred. When the E4 error occurs, all drive motor and lift motor motion stops and
the display is blank except for the error display.

Troubleshooting steps
Run the initialization program per procedures of the TRM2 9.23, 9.27 Service Manual.

1Printed circuit assembly, generally referred to as either an upper PCA or lower PCA.
2Treadmill

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ERR
EEPROM1 Problem

Applies to
9.23, 9.27, TRM211, and TRM200-14 treadmills

Issue symptoms
This error is shown in the console TIME window when the EEPROM is damaged or unable to
retrieve or store data. When the Err error occurs, all drive motor and lift motor motion stops and the
display is blank except for the error display. When this error occurs consistently, it indicates an
upper PCA2 problem. Failures causing these error messages to be displayed are rare.

Troubleshooting steps
If the error message is consistently displayed when the unit is powered up, the upper PCA should
be replaced. It is possible to see one of these messages displayed intermittently due to external
causes. If the input AC3 significantly dips during the power-up test sequence, the test could fail, res-
ulting in one of these messages being displayed. Treadmills operating on non-independent AC cir-
cuits may see these messages displayed on an intermittent basis.

1Electrically erasable programmable read-only memory and is a type of non-volatile memory.

2Printed circuit assembly, generally referred to as either an upper PCA or lower PCA.
3Alternating Current: electric current which periodically reverses direction between positive and
negative polarity.

Page 110
LS
Speed Sensor Signal Missing

Applies to
9.23, 9.27, TRM211, and TRM200-14 treadmills

Issue symptoms
This error is shown in the console TIME window when the drive motor speed signal is not received
from the speed sensor for eight (8) consecutive seconds. When the LS error occurs, the drive motor
and lift motor motion stops and the display is blank except for the error display. The treadmill uses a
reed switch and two magnets in the drive roller pulley as a speed sensing system.
The most likely causes for this are the speed sensor wiring having an intermittent or open con-
nection, an intermittent or defective reed switch, or bad drive motor brushes. Least likely but pos-
sible is a bad upper PCA1.

Troubleshooting steps
1. Check the reed switch wiring and connection to the lower PCA.
2. Check the reed switch using an ohmmeter while rotating the drive pulley. The reed switch will
close when a magnet passes in front of it.
3. Replace both drive motor brushes.
4. Substitute a known good upper PCA to determine if the upper PCA is bad.

1Printed circuit assembly, generally referred to as either an upper PCA or lower PCA.

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OBS
Obstruction Sensor

Applies to
SCL800

Issue Symptoms
The Obstruction error alerts the user that something is blocking the OBS1 sensors. When detected,
the machine immediately slows to a stop and the "OBS Obstruction Detected" message is dis-
played. Typically an object is blocking the IR2 beam between the emitter and receiver OBS
sensors. Other causes could include dirty sensor IR lens or a faulty damaged sensor component.
The OBS error is not logged in the Error Log. An "OBS Obstruction Detected" message is imme-
diately displayed and remains until the fault condition is remedied.

Troubleshooting steps
1. Check for and clear any item(s) that is blocking the IR beam between the obstruction emitter
and receiver sensors.
2. If the obstruction sensors are working, then both the emitter (left side) and receiver (right
side) will each show a red LED3. When blocked, the OBS receiver LED will be OFF and the
emitter LED will remain ON (red).
3. If the OBS emitter LED is ON (red), but the receiver LED is OFF, then suspect the receiver is
unplugged or has a cable issue.
4. If no cable issue is found, then the receiver needs to be replaced. If the OBS emitter LED is
OFF, the receiver LED will also be OFF. First suspect is that the emitter is unplugged or the
cable is damaged. If no cable issues, measure the voltage on the connector at the LPCA4
OBS Emitter (J4) connector. The voltage should read 24 volts DC5. If no voltage, unplug6
both the emitter and receiver, wait a few minutes and test again. The sensors are protected
with a thermal fuse so a cable or sensor short would trip the fuse. Once the short is repaired,

1Obstruction sensor.
2Infrared Radiation: Electromagnetic radiation with wavelengths longer than those of visible light. It
is therefore invisible to the human eye. IR is generally understood to encompass wavelengths from
the nominal red edge of the visible spectrum around 700 nanometers (frequency 430 THz), to 1 mil-
limeter (300 GHz).
3light-emitting diodes.
4Lower Printed Circuit Assembly board; also refered to as the Lower PCA or simply as the lower
board. On treadmills, it is the console to base function interface and the motor controller unit (MCU).
On self-powered units, it is the lower PCA console to base function interface.
5Direct Current: electrical current that only flows in one direction.
6Disconnect a device power cord plug or cable connector from the power receptacle or outlet.

Page 112
the fuse may take a few minutes to cool down before power will switch back ON. If still no 24
volts, the LPCA will need to be replaced.

Page 113
Edition Information
Edition
Title: Error Code Troubleshooting Guide
P/N: 20039-209
Publish Date: Feb 2021

Online Manual

There is also an online version available, (must be connected to the internet): click Online Ser-
vice Manual.

Copyright
Copyright 2019 Precor Incorporated
No part of this manual may be reproduced in any form or by any means (including electronic stor-
age and retrieval or translation into a foreign language) without prior agreement and written consent
from Precor Incorporated as governed by United States and international copyright laws.
Precor Incorporated
20031 142nd Ave. NE
P.O.Box 7202
Woodinville, WA. 98072-4002
Ph: 1-800-347-4404

Page i
Notices and Safety
Trademarks
Precor, AMT1, EFX2, and Preva are registered trademarks of Precor Incorporated. Other names in
this document may be the trademarks or registered trademarks of their respective owners.
The Spinner Family of bikes—Spin®, Spinner®, Spinning®, Spin Fitness®, and the Spinning logo®
are registered trademarks owned by Mad Dogg Athletics, Inc., a California corporation.
SPD3® is a registered trademark of Shimano American Corporation.

Intellectual Property
All rights, title, and interests in and to the software of the Preva Business Suite, the accompanying
printed materials, any copies of such software, and all data collected via the Preva Business Suite,
are exclusively owned by Precor or its suppliers, as the case may be.
Precor is widely recognized for its innovative, award-winning designs of exercise equipment. Pre-
cor aggressively seeks U.S. and foreign patents for both the mechanical construction and the visual
aspects of its product design. Any party contemplating the use of Precor product designs is hereby
forewarned that Precor considers the unauthorized appropriation of its proprietary rights to be a
very serious matter. Precor will vigorously pursue all unauthorized appropriation of its proprietary
rights.

Warranty
The material contained in this document is provided "as is," and is subject to being changed,
without notice, in future editions. Further, to the maximum extent permitted by applicable law, Pre-
cor disclaims all warranties, either expressed or implied, with regard to this manual and any inform-
ation contained herein, including but not limited to the implied warranties of merchantability and
fitness for a particular purpose. Precor shall not be liable for errors or for incidental or consequential
damages in connection with the furnishing, use, or performance of this document or of any inform-
ation contained herein. Should Precor and the user have a separate written agreement with war-
ranty terms covering the material in this document that conflict with these terms, the warranty terms
in the separate agreement shall control.

Safety Notices
Warning and Caution notices indicate an activity that could be dangerous and cause personal injury
and/or equipment damage if not adhered to. Always follow Warning and Caution instructions.

1Adaptive Motion Trainer

2Elliptical Fitness Crosstrainer
3speed

Page ii
Warning
A WARNING notice denotes a hazard. It calls attention to an operating procedure, practice,
or the like that, if not correctly performed or adhered to, could result in personal injury or
death. Do not proceed beyond a WARNING notice until the indicated conditions are fully
understood.

Caution
A CAUTION notice denotes a hazard. It calls attention to an operating procedure, practice,
or the like that, if not correctly performed or adhered to, could result in damage to the
product or loss of important data. Do not proceed beyond a CAUTION notice until the indic-
ated conditions are fully understood.

Service Safety Guidelines

WARNING: Only Precor certified servicers and technicians are permitted to service Pre-
cor products. Personal injury can result from electrical shock and/or mechanical moving
parts.

Review the following safety information prior to servicing the equipment. This safety information will
help to prevent personal injury or damage to the equipment while servicing the equipment.
l Read and follow all Warning notices to protect yourself from personal injury.
l Read and follow all Caution notices to prevent damage to the equipment.
l Read the owner’s manual and follow all operating instructions.
l Operate the equipment on a solid, level surface.
l Visually check the equipment before beginning service or maintenance operations. If it is not
completely assembled or is damaged in anyway, do not attempt to operate the equipment.
l Never place liquids on any part of the equipment while performing service.
l To prevent electrical shock, keep all electrical components away from water and other
liquids.
l Do not use accessory attachments that are not recommended by the manufacturer. Non-
OEM accessories can cause injuries.
l Do not stand or climb on the handlebars, display enclosure or cover.
l On a self-powered unit, it will either be necessary to either equip the unit with the optional
external power supply or have an assistant pedal on the unit while voltage measurements are
being taken. Because of the danger of working on the unit while it is in motion using the
optional external power supply is strongly recommended.
l On ATM units when the stairarms are in motion; the generator will operate and produce
potentially hazardous voltages even when the battery is disconnected.
l On AMT units with Cardio Theater PVS1 units will have external power supply and coaxial
cable routed through the bottom of the unit to the top of the display console. Cord man-
agement must be maintained
l On ATM units, a pinching hazard exists when the unit is operated. It is possible to seriously
pinch a finger. The AMT can be mechanically locked by inserting a screwdriver through the
primary sheave and frame.

1Personal Viewing System display.

Page iii
l On treadmills, removing the hood exposes high voltage components and potentially dan-
gerous machinery. Exercise extreme caution when you perform maintenance procedures
with the hood removed.
When servicing the equipment:
l During service operations you will be very close to moving machinery and voltage bearing
components:
o Remove jewelry (especially from ears and neck).
o Tie up long hair.
o Remove neck ties.
o Do not wear loose clothing.

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