Virtual Assistant (2023/10/11 15:29:16): Hello, I'm DVLA's virtual assistant.
I can
help with frequently asked questions.
To restart our conversation at any point, type 'Restart'.
Virtual Assistant (2023/10/11 15:29:16): In a few short words, please outline the
nature of your enquiry.
You (2023/10/11 15:31:06): DVLA professional driver lisence change of address
application made by post
Virtual Assistant (2023/10/11 15:31:07): In order to change the address on your
licence, please confirm what style of licence you currently hold by clicking one of
the following options:
You (2023/10/11 15:31:26): A photocard licence
Virtual Assistant (2023/10/11 15:31:26): Please confirm what types of vehicles you
have taken a test in by clicking one of the following options:
You (2023/10/11 15:31:34): I only have a provisional licence
Virtual Assistant (2023/10/11 15:31:34): You can apply online at:
Virtual Assistant (2023/10/11 15:31:34): https://www.gov.uk/change-address-driving-
licence
Virtual Assistant (2023/10/11 15:31:35): The application will be free of charge if
you return your current driving licence.
Please note: Updating your address on your driving licence will not automatically
update your address on your V5C (vehicle registration document) and vice versa. You
must do this separately.
Virtual Assistant (2023/10/11 15:31:35): Has this answered your enquiry? Please
click one of the following options:
You (2023/10/11 15:32:12): Tell me about the postal option
Virtual Assistant (2023/10/11 15:32:12): You'll need to apply by post using a D1
application form. You can get one using the link below or from selected Post
Offices® that offer driving licence transactions.
Virtual Assistant (2023/10/11 15:32:12): https://forms.dft.gov.uk/order-dvla-forms
Virtual Assistant (2023/10/11 15:32:12): The application will be free of charge if
you return your current driving licence. All additional information can be located
in the booklet which accompanies the form.
Applications are taking 3 weeks to be processed. In some cases, this can take
longer if we need to make further checks or if your application needs to be passed
to another department.
Virtual Assistant (2023/10/11 15:32:12): Please note: Updating your address on your
driving licence will not automatically update your address on your V5C (vehicle
registration document) and vice versa. You must do this separately.
Virtual Assistant (2023/10/11 15:32:13): Has this answered your enquiry? Please
click one of the following options:
You (2023/10/11 15:32:41): No, I require further assistance
Virtual Assistant (2023/10/11 15:32:42): Please confirm if you are the licence
holder by clicking one of the following options:
You (2023/10/11 15:32:48): Yes
Virtual Assistant (2023/10/11 15:32:49): In order for an advisor to assist you
further, please can you provide the following information. Please type your
response:
Virtual Assistant (2023/10/11 15:32:49): Please enter your Driving Licence Number:
Example: MORGA657054SM9IJ
(If not known please type N/A)
You (2023/10/11 15:33:34): UKPON861147C99FE
Virtual Assistant (2023/10/11 15:33:35): Your full name (including any middle
names):
You (2023/10/11 15:33:54): CYNTHIA UKPONAHUN-USI
Virtual Assistant (2023/10/11 15:33:55): Your previous full name (including any
middle names):
If not applicable please type N/A
You (2023/10/11 15:34:11): N/A
Virtual Assistant (2023/10/11 15:34:12): Your date of birth:
Please use the format DD/MM/YYYY
You (2023/10/11 15:34:27): 14/11/1987
Virtual Assistant (2023/10/11 15:34:28): Your current address in full (including
postcode) that appears on your driving licence:
You (2023/10/11 15:35:03): 0/1 141 CRAIL STREET,G31 5RA
Virtual Assistant (2023/10/11 15:35:04): Your previous address in full (including
postcode):
If not applicable please type N/A.
You (2023/10/11 15:36:12): 36 BROOKSBANK HOUSE, RETREACT PLACE HACKNEY LONDON,E9
6RN
Virtual Assistant (2023/10/11 15:36:12): In a few brief words, please outline the
nature of your enquiry:
You (2023/10/11 15:37:55): I HAVE MADE AN APPLICATION BY POST TO CHANGE MY ADDRESS
OVER A MONTH NOW I HAVE NOT GOT THE NEW PROFESSIONAL LISENCE SENT BACK
Virtual Assistant (2023/10/11 15:37:55): Chat Summary:
Licence Holder/Applicant: Yes
Driving Licence Number: UKPON861147C99FE
Current Full Name: CYNTHIA UKPONAHUN-USI
Previous Full Name: N/A
Date of Birth: 14/11/1987
Current Full Address: 0/1 141 CRAIL STREET,G31 5RA
Previous Full Address: 36 BROOKSBANK HOUSE, RETREACT PLACE HACKNEY LONDON,E9 6RN
Enquiry: I HAVE MADE AN APPLICATION BY POST TO CHANGE MY ADDRESS OVER A MONTH NOW I
HAVE NOT GOT THE NEW PROFESSIONAL LISENCE SENT BACK
Virtual Assistant (2023/10/11 15:37:58): Thank you, you have been added to a queue.
Please note: this screen will not update whilst you are waiting in the queue and
you will not receive any further messages until you have connected to an advisor.
Agent (2023/10/11 15:44:21): Good afternoon, you're through to Elise
Please give me a moment while I read through the chat details.
You (2023/10/11 15:44:41): OK
Agent (2023/10/11 15:48:27): I can confirm your application was returned to you on
18/09.
Did you send this back to us since then?
You (2023/10/11 15:53:10): CAN U COMFIRM THE ADDRESS SENT TO
Agent (2023/10/11 15:53:24): Yes, one moment please.
Agent (2023/10/11 15:56:15): FLAT 36
BROOKSBANK HOUSE
RETREAT PLACE
You (2023/10/11 15:56:47): THATS MY ADDRESS I DID NOT GET ANY STUFF
You (2023/10/11 15:57:53): COULD IT HAVE BEEN MISPLACE BY THE DELIVERING PERSONAL
Agent (2023/10/11 15:58:47): It could of been lost in transit as it would of
arrived by now, if you have not received it you will need to reapply.
You (2023/10/11 15:59:33): how can i do that now that i have the card anymore
Agent (2023/10/11 15:59:42): You will need to mark it as lost on section 1.
You (2023/10/11 16:00:15): do i need to send in any id
Agent (2023/10/11 16:00:30): Yes.
Do you have a valid UK passport?
You (2023/10/11 16:01:00): have only got a brp
Agent (2023/10/11 16:01:50): You will need to submit that with your application.
The reason it was returned originally is because you forgot to sign the form in
section 7 so please make sure you do this.
You (2023/10/11 16:02:27): ok thank you
Agent (2023/10/11 16:02:48): You're welcome. Thank you for your enquiry and have a
lovely day. Goodbye.
You can save this chat at any time by clicking the save button in the top left-hand
corner of the chat. On some devices this option will only appear when the chat had
ended.
Shortly after this chat ends, you will be emailed a short survey to complete
regarding your experience today. Please take the time to fill this in to help us
better our services. Please note - this email may appear in your "junk" folder.
