SYNOPSIS

ON
“HOME HELP”

IN PARTIAL FULFILLMENT OF

MASTER OF COMPUTER APPLICATION

BY
Abhay Kanifnath Girge

MCA – I SEM – I, Div-A

Roll No- 23118

Under the guidance of

Dr. Ramesh Jadhav Sir

SUBMITTED TO
SAVITRIBAI PHULE PUNE UNIVERSITY

SINHGAD INSTITUTE OF
MANAGEMENT PUNE-411 041

2023-2024

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 INTRODUCTION

1. Introduction : In the fast-paced urban lifestyle, homeowners often face challenges

in finding reliable and skilled professionals for essential home services. "Home Help" is
an innovative platform designed to address this issue by connecting users with a wide
range of service providers, offering services such as plumbing, electrical work,
carpentry, AC repair, home cleaning, and pest control.

2. Existing System and Need for System

2.1 Existing System : In the existing scenario, homeowners typically rely on
personal networks or local directories to find service providers. This
approach often lacks transparency, reliability, and convenience.

2.2 Need for System : The need for a dedicated platform like "Home Help"
arises from the desire for a centralized, trustworthy, and efficient system for
users to access a variety of home services with ease.

3. Scope and Objectives of System :

The scope of "Home Help" extends to providing a user-friendly, mobile and web-
based application that allows users to:
 Browse and select from a list of verified service providers.
 Request and schedule services as per their convenience.
 Receive transparent pricing and quality assurance.
 Rate and review service providers to maintain quality standards.

4. List of Modules/ Functionalities :

1.Admin Module
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User Management: Admins can create, manage, and delete user accounts.
Service Provider Management: Admins have the authority to onboard, verify,
and manage service providers.
Content Management: Admins can add, edit, or remove content such as
service descriptions, pricing, and FAQs.
Reporting and Analytics: This module allows admins to generate reports on
user activity, service provider performance, and system usage.
System Configuration: Admins can configure system settings, such as
availability slots, service categories, and notification preferences.

2. User Module
User Registration and Profile: Users can create accounts, update their
profiles, and manage personal information.
Service Booking: Users have the ability to browse services, select service
providers, and book appointments.
Payment Processing: This module enables users to make secure payments for
the services they've booked.
Booking History: Users can view their past service bookings, including
details and invoices.
Ratings and Reviews: Users can rate and review service providers after
receiving services.
Feedback Submission: Users can submit feedback and complaints regarding
services or the platform.

3. Service Module
Service Listings: Service providers can create and manage listings, including
service descriptions and prices.
Availability Management: Service providers can set their working hours and
availability slots.
Accepting/Rejecting Bookings: Providers can accept or reject service
requests from users.

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Communication: Service providers can communicate with users to confirm
appointments and provide updates.
Service Completion: Providers mark services as completed once they finish
the work.
Payment Receipt: Providers receive payment for their services through this
module.

4. Booking Module
Appointment Scheduling: Users can select a date and time for their service
appointments.
Confirmation and Notifications: Users receive confirmations and reminders
about their bookings.
Appointment Rescheduling: Users can request changes to their appointments,
subject to availability.
Booking Cancellation: Users have the option to cancel bookings, with
applicable cancellation policies.
Service Status Tracking: Users can track the status of their booked services.

5. Payment Module
Payment Gateway Integration: This module integrates with payment
gateways to facilitate secure transactions.
Payment History: Users and service providers can view their transaction
history.
Refunds and Disputes: Users can initiate refund requests, and providers can
address payment disputes.

6.Reporting Module
Generate Reports: Admins and service providers can generate reports on
their respective activities and performance.
Data Analysis: Users can access data analytics to gain insights into service
usage and trends.
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 Feedback Module
Feedback Submission: Users can submit feedback and ratings for services
they received.
Resolution of Issues: Admins and service providers can address and resolve
feedback and complaints.
Continuous Improvement: Feedback is used to improve service quality and
the platform.

5 System requirement specification (SRS) (Operating Environment

Software and Hardware)
5.1 Server side requirement :
1. Hardware Requirements:
Processor: High-performance server hardware.
RAM: Sufficient memory for concurrent requests.
HDD: Adequate storage space for data and backups.

2. Software Requirements:
Operating System: Linux/Windows server.
Database: MySQL/PostgreSQL for data storage.
Front End: HTML, CSS, JavaScript for web interface.
Server-Side Script: Node.js/Python for backend.
Software Development Tool: Visual Studio Code, Git for
development.
5.2 Client side requirement :
1. Hardware Requirements:

 Processor: Standard smartphones and PCs.

 RAM: Compatible with modern devices.
 HDD: Not applicable for clients.
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 2. Software Requirements:
Operating System: Android, iOS, Windows, macOS for mobile and web clients.
Browser: Google Chrome, Mozilla Firefox, Safari for web clients

6. Proposed System : "Home Help" will revolutionize the way

homeowners access essential services by providing a user-friendly and
reliable platform that seamlessly connects them with skilled professionals.

7. Feasibility Study:
7.1 Technical Feasibility: The technology stack and resources required for the
project are readily available and feasible to implement.

7.2 Economic Feasibility: The project's economic feasibility is positive,

considering potential revenue streams from service fees and partnerships.

7.3 Operational Feasibility: The operational feasibility is strong, with user-

friendly interfaces and processes ensuring smooth adoption by both users
and service providers.