Lenin Kumar Pathri
Mobile No - +91- 9582029077 Email – [email protected] LinkedIn – Lenin Kumar
Summary
Experienced product and program manager with a strong background in product and data, Certified Scrum Product Owner Professional
with expertise in Scrum and agile methodologies. Skilled in financial services, automobile industry, and hospitality domains
Professional Experience
Product Owner, Smartcoin Financials, Bangalore April’22-June’23
• Responsible for On-boarding new partnerships and handling the process end-to-end - from initial reach-out to internal & external
coordination and to finally go-live within the agreed timeline (Through API/Excel Approach)
• Increased the Disbursal metrics from 1 - 3.5 Cr/day by integrating the disbursal flow with CKYC and Aadhar XML customers
• Reduced the rejections from ~ 22 % - 7 %/day by identifying the bottlenecks, integrating Dedupe API and Enhancing the Credit filters
• Responsible for integration of Track Wizz platform for generating and authenticating CKYC (~ 6.5 L Users) to access our platform
• Involving in mapping of Integration requirements with the existing product APIs/File-Based solutions and perform gap analysis
• Lead the Launch of new partnerships with NBFCs and Banking partners, played a significant role in reducing the TAT for integration
from 2 Months – 10 Days
• Prepared a Roadmap of activities to support Finance Business partners in enhancing the business value additions
• Created and maintained Jira/Confluence, to review the metrics and to check the team performance by using the burn-down/up charts
Product Manager, Pole to Win India, Hyderabad April’21-Mar’22
• Market research & competitive analysis of HRMS tools in the market and adapted a new feature apart from internal requirements
• Understanding the Recruitment & HR policies of Asia, Europe, US regions and building HRMS tool to help them on achieving their goals
• Working with designers for effective UI/UX. Created personas and user journey mapping to understand their pain points at each step
• Effectively following Scrum methodology which has enhanced the sprint planning and execution
Program Manager & Business Analyst, Ola Cabs, Mumbai Nov’17-May’20
• Lead the Prime Category 1.5 Leasing Project that included 4000 Sedan cars to scale up operations at PAN India level and identified bottle
necks, product resolutions as well as highlighted them to tech team
• Managed the partner bonus lifecycle and worked on new strategy initiatives to benefit the partner with promised earning
• Worked with tech and product teams for development and integration of Yard Management and Asset Management systems
• Created Wire framing for setting up basic theme pages using Balsamiq and required icons for Talentify Partner App
• Achieved reduction of key Quality metrics such as Unprofessional behavior, AC related complaints, Navigation usage complaints etc.
from c.45% to c.30% in 2-months
• Reduced Complaints by c.55% to c.38% in 3 months by working on improving Quality metrics through training programs and
introducing process excellence SOPs
• Helped in building Driver Performance Engine (DPE) to monitor and improve the performance of drivers, which has reduced DDD’s
(Driver Denied Duty) by 60% after the implementation of DPE
• Created Quality and CPTB Dashboards for reporting WAC, cancellations dashboards, and complaints matrix for PAN India
Product Associate, Power2SME, Gurgaon Jan’17-June’17
• Conceptualized and executed complete Seller Relationship Management portal from lead generation to final conversion
• Created OS Ticket Platform for SMEShops to have a regular update on the flow of work between multiple teams
• Finalized Order State Flow with integration of 2 major logistic partners for order life cycle from seller to customer & reverse pickups
• Worked closely with the QA and Tech team to make sure the product is bug free before getting release
Project Lead, Oyo rooms, Hyderabad Jan’16-Sep’16
• Lead the Transformation Project over 50 Hotels in Hyderabad and Tier-2 Cities in Andhra Pradesh and a part of TOWN HOUSE project
• Ensuring a standardized experience to users at properties in the network. Managing the function and the team to upgrade/
transform associated properties to guarantee standardized Oyo experience
Operations Business Analyst, Grofers, Gurgaon April’15-Dec’15
• Designed the architecture to monitor real time sales metrics, SKU visibility of 3000 products and facilitate inventory reconciliation
on a granular level across all the stores in the country using POS data
• Created a centralized real time promotional sales tracking tool to facilitate lean inventory management system
• Build and published the interactive dashboards, to check the level of growth and performance metrics
Education
Indian Institute of Technology (IIT), Kharagpur Jul’10 – May’15
Integrated Master of Science in Geology & Geophysics
Skills & Abilities
• Domain Knowledge: Financial Services (Co-lending), Automobile Industry, Hospitality
• Tools: SQL, Tableau, Jira, Asana, Figma, Whimsical
