0% found this document useful (0 votes)
258 views4 pages

Technical Support & Networking Resume

PreethyMol Selvi is a technical support and networking professional with over 7 years of experience. She has expertise in endpoint security solutions like CrowdStrike and McAfee, as well as networking tools such as Cisco Meraki, PRTG Monitoring, and ManageEngine. Her career includes roles managing endpoint security, providing technical support, and performing network installations and troubleshooting. She holds a B.Tech in Information Technology and certifications in Cisco Meraki Network Associate and Meraki Black Belt.

Uploaded by

Mansi Jain
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
258 views4 pages

Technical Support & Networking Resume

PreethyMol Selvi is a technical support and networking professional with over 7 years of experience. She has expertise in endpoint security solutions like CrowdStrike and McAfee, as well as networking tools such as Cisco Meraki, PRTG Monitoring, and ManageEngine. Her career includes roles managing endpoint security, providing technical support, and performing network installations and troubleshooting. She holds a B.Tech in Information Technology and certifications in Cisco Meraki Network Associate and Meraki Black Belt.

Uploaded by

Mansi Jain
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

PreethyMol Selvi

Ph: 9345193081/ 9789426501

CAREER OBJECTIVE

I am seeking a long-term position in Technical Support and Networking Domain with a


prestigious organization which provides an ambience where I can enhance my technical and
personal skills and utilize them to benefit the organization.

PROFILE SUMMARY

• Have 3 years of experience in Endpoint security. Handled McAfee, CrowdStrike Antivirus.


• Have total of 2.5 years’ experience in Networking at L1 and L2 Level.
• have 6 months of experience in managing Engine Patch management.
• 6 months of experience in Security operation center (SOC) to handle cyber security tickets
• 8 months experience in Network monitoring and service Desk support
• Competent professional qualified with B. Tech Information Technology from Bharath
University.
• Proficient in Installation, Configuration, provisioning, management & troubleshooting of
Endpoint security.

NETWORKING & SECURITY KNOWLEDGE

• CrowdStrike EDR
• CrowdStrike Spotlight
• McAfee AV
• CSOC
• PRTG Monitoring tool
• Manage Engine tool
• Meraki Products

TECHNICAL CERTIFICATIONS

• Cisco Meraki Network Associate (CMNA)


• Certification in Meraki Black Belt

ORGANIZATIONAL EXPERIENCE
Digital Track Solutions Pvt Ltd, Chennai
6th jan 2021- Present
Endpoint Security Engineer
• Managing 7000 assets from McAfee EPO with McAfee Agent, DLP and ENS
• Managing 32,000 CrowdStrike installed device in L&T constructions
• Creates Policy and excludes exceptions.
• Responsible for 100% product compliance for all assets.
• Responsible for managing endpoints with required software’s that are approved by
compliance team.
• Monitoring system performance and troubleshooting the issues.
• Investigate the security logs, mitigation strategies and Responsible for preparing generic
security incident report.
• Analyzing daily, weekly, and monthly reports.
• Creating case for the suspicious issue and forwarding it to Senior person for further
investigation.
• Coordinates with all the teams to Mitigate/Remediate the issue.
• Primarily responsible for security event monitoring, management, and response. Creation of
alerts, reports, and dashboards.
• Troubleshoot and resolve the Antivirus agent related issues
• Resolved user daily incidents and made remediation for the endpoint incidents.
• Managed SOC cybersecurity tickets for L&T constructions.

Digital Journey, Chennai


4th November 2019- November 2020
Technical Support Engineer

• Managing the Endpoint security; installation, upgradation, and support


• updating latest version agent in all endpoint devices in customer environment
• Analyze Weekly and monthly reports as per customer requirement
• Providing technical support for tasks related to antivirus installation and upgradation
• Troubleshooting Endpoint security L1 issues.
• Creating Tag support with OEM for the suspicious issue

Rox Trading and Systems Pvt Ltd, Chennai


15th May 2017- 31st Oct 2019
Network Security Engineer

Roles and Responsibilities:

• Performing the basic configurations & installations of Cisco Meraki firewall, Access point,
Switches & Anti-Virus
• Provide remote assistance to engineers in installations, troubleshooting and resolving
various network issues
• Identify and translate the customer’s new requirements into proper form and follow up
with the concerned teams to get them implemented. Providing support to customers
through direct calls and through e-mails.
• Performing and handling MDM (mobile device management)

ACADEMIC DETAILS

Course Name of the Board/University Year of


Institute Passing % of Mark
Completed

B. Tech Bharath Institute of Bharath University


(Information Science and 2015 71.5
technology) technology

H.S.C. Technical HSC State Board 2011 57

SSLC St. Joseph’s HSC State Board 2009 69

PERSONAL DETAILS

Name: PreethyMol Selvi


Father Name: Surendhran
Date of Birth: 1.04.1993
Marital Status: Single
Nationality: Indian
Languages known: English(R/W/S), Malayalam(R/W/S), Tamil(S), Hindi(R/W)

DECLARATION

I hereby declare that the above information given is true to the best of my
knowledge and if I get a chance to serve the Organization, I will be truthful and sincere to it.
Place: Chennai (Preethymol Selvi)

You might also like