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Guest Checkout Procedures

The standard check-out time is 12:00 noon. Late check-out is available in exceptional cases if approved by a supervisor and if the room is available. Guests can keep their room until 6pm for a fee, and normal room charges apply after 6pm.

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85 views1 page

Guest Checkout Procedures

The standard check-out time is 12:00 noon. Late check-out is available in exceptional cases if approved by a supervisor and if the room is available. Guests can keep their room until 6pm for a fee, and normal room charges apply after 6pm.

Uploaded by

suresh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd

STANDARD OPERATING PROCEDURE

Check Out Policy

DEPARTMENT : Rooms Division


SECTION : Guest Service Agent

Basic:

Official Check-out time is 12:00 noon

Procedure:

 Alternative to late checkout is giving the guest a shower room


prior to their departure.

 In exceptional cases, late checkout is available, such as a


regular/repeated guest, guest being ill, VIP A or B. In those
cases please discuss the request with your supervisor on duty.

 Late checkout is only confirmed to the guest the evening


before the guest’s departure to make sure there is no arrival
to that particular room.

 Connecting rooms, preferred rooms by return guests, and


Landmark rooms are only given late check-out if they are truly
available and not blocked for the same day arrival, even
though the guest in-house wishes to pay for the late check-
out.

 Guest can keep the room until 6 p.m. for an agreed fee. After
6 p.m. normal room charges apply.

 Every room should receive a formal checkout letter one day


prior to their departure.

 Group departures are only provided 20% of their total rooms


as courtesy rooms.

NORA Beach Resort & Spa

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