以您為先 力臻完善
滙豐一向致力為您提供優質產品和服務，務求令您享受 We at HSBC are committed to providing you with a delightful
牌 人 支 付
郵 費 由 持
LICENSEE
POSTAGE
customer experience by delivering excellent products and
WILL BE
PAID BY
到殷切貼心的服務體驗。如欲表揚為您提供優質服務的
services. If you would like to recognise any of our employees
職員，或對我們的服務有任何意見 ／投訴，請透過以下
You inspire us to strive 途徑聯絡我們：
who have provided excellent service or have any feedback/
complaint, please contact us through the following channels:
以免收件被延誤或受阻。）
Email :
[email protected] (To avoid delay or failure of
delivery, please avoid inserting any attachment in the email.)
Telephone hotline : 2233 3000 (Please note that calls may be
客戶意見表格 熱線：2233 3000（為確保服務質素，談話內容可能會被 recorded to ensure service quality.)
Customer feedback form 錄音。）
Branches : Share your feedback, complaint or commendation
Kowloon Central Post Office
P.O. Box No. 71169
Customer Relations Department
The Hongkong and Shanghai Banking Corporation Limited
分行：請向分行經理或客戶服務經理表達您的意見、投訴 with our branch managers or branch service managers.
或讚許。 Mail : Use the form overleaf or write to The Hongkong and
Shanghai Banking Corporation Limited, Customer Relations
函件：請填妥表格內頁或致函本行，郵寄往九龍中央郵政 Department, P.O. Box No. 71169, Kowloon Central Post Office.
局郵政信箱71169號，香港上海滙豐銀行有限公司客戶關
Fax : 3418 4739
係部。
We will acknowledge receipt of your feedback/complaint within
Business Reply Service
傳真：3418 4739 the next working day and aim to resolve most issues in five
working days. Occasionally, we may need more time but we will
Licence No. 7495
我們收到您的意見 ／投訴後，會於下一個工作天內確認收 keep you informed. Your complaint will be handled in total
訖，並務求在五個工作天內解決有關事宜。我們偶爾需要 confidence by employees who are not directly involved in the
matter but have the right experience and authority. If a complaint
更多時間處理，但我們定當給予您回覆。投訴資料將絕對
is lodged by a third party, we will only contact the customer to
保密，並交由具有合適經驗和職權，但與投訴事項並無直 protect his/her privacy. Appropriate redress will be offered if the
接關連的職員處理。至於經第三者轉來的投訴，我們只會 complaint is upheld but may not involve a financial element. You
直接回覆有關客戶，以保障客戶私隱。如投訴成立，我們 can ask for your case to be reviewed by management at a higher
會作出適當補救，但補救不一定涉及金錢賠償。如仍有不 level within the Bank if you are not satisfied.
滿，您可要求將個案交由更高級的管理人員複核。 Our aim is to resolve all complaints internally. However, if you are
not entirely satisfied with our handling of your case, you have the
我們致力確保所有投訴能圓滿解決，但如我們的回覆未 right to refer the matter to the Complaint Processing Centre of the
能令您滿意，您有權將個案轉交香港金融管理局（金管 Hong Kong Monetary Authority (HKMA) on the 55/F, Two Interna-
局）投訴處理中心（香港中環金融街8號國際金融中心 tional Finance Centre, 8 Finance Street, Central, Hong Kong. For
2期55樓）處理。有關金錢糾紛，您亦可將個案交予金融 monetary disputes, you may also refer your case to the Financial
Dispute Resolution Centre (FDRC), Room 408-409, 4/F, West Wing,
糾紛調解中心處理 (香港中環雪廠街11號律政中心西座 Justice Place, 11 Ice House Street, Central, Hong Kong (hotline:
4樓408-409室；電話：(852) 3199 5199；網頁： (852) 3199 5199; website: www.fdrc.org.hk). HSBC fully
www.fdrc.org.hk)。我們會全力與金管局及金融糾紛調解
NECESSARY IF
co-operates with the HKMA and the FDRC in the handling of
NO POSTAGE
HONG KONG
毌須貼上郵票
如在本港投寄
POSTED IN
中心合作。 complaints.
STAMP
Please let us know if you have a question or require any special
如有查詢或需要任何特別協助，請與我們聯絡，我們樂意
assistance. We would be happy to help.
為您服務。
Issued by The Hongkong and Shanghai Banking Corporation Limited
由香港上海滙豐銀行有限公司刊發
2020AUG_Feedback_Form
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我的意見 My Feedback 以您為先，啟發我們力臻完善。 客戶資料 Customer Information
It’s you who inspire us to innovate and strive for excellence.
我的意見是關於以下服務 請表揚 ／給予意見： Please show your appreciation / feedback: 姓名 Name 日間聯絡電話 Day time contact no.
My feedback relates to the following service(s):
櫃位服務 Counter Service 開立戶口 Account Opening
公司名稱，聯絡人及職位（公司戶口適用）
信用卡 Credit Card 投資 Investment Company name, contact person and position
(applicable to company account only)
貸款 Loan 保險 Insurance
按揭 Mortgage 電話理財 Phone Banking
網上 / 流動理財 一般查詢
Internet / Mobile Banking General Enquiry 銀行戶口 / 信用卡號碼
Bank account / Credit card no.
其他 Others
服務提供日期 / 時間
Date / Time of Service 客戶簽署 Customer signature 日期 Date
所屬分行／部門
Branch / Department
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敬請填妥以上資料，以便我們聯絡閣下了解如何向閣下提供更佳的服
職員姓名 務和產品。請注意，閣下所提供的資料不會更新本行的紀錄。如欲了
Employee name(s) 解收集個人資料的原因、用途和查詢個人資料紀錄的途徑，請在分行
查閱關於個人資料（私隱）條例的通知或瀏覽滙豐銀行網站。
Please provide the above information so we may contact you to
understand how we can provide you with better services and
我要表揚該職員，因她 ／他 products. Please note that the information provided will not update
I want to praise the employee(s) above because she / he the Bank’s record. For details of why we collect your data, how we
will use them and how you can get access to the data, please refer
to our Notice Relating to the Personal Data (Privacy) Ordinance
親切友善和有禮。 available at branch or visit HSBC website.
is friendly and polite.
主動協助我解決銀行服務的需要。 此欄由銀行填寫 For Bank use only
supports me proactively to handle my needs.
明白我需要的銀行服務。
understands my banking needs.
Employee name Employee number Title
在適當的時間內致力及有效地處理我的查詢或交易。
handles my enquiry / transaction in a timely and effective 多謝您的寶貴意見
manner.
Thank you for sharing your feedback with us Employee name Employee number Title
擁有豐富的產品知識，為我提供專業服務及全面方案。
is knowledgeable and professional in providing total
solutions.
清楚地向我解釋有關產品、流程及服務。
您的聲音對我們將來為您提供更好的服務很有幫助。我們有機會以電話、電郵或手機短訊邀請您分享使用滙豐產品和
Branch / Department Division
explains the products, process and services clearly. 服務後的意見，以及對推薦滙豐的可能性作出評分。參與調查屬自願性質。請勿在回答問卷時提供任何個人或機密
資料（例如：您的姓名、身份號碼、賬戶號碼、個人識別號碼及聯絡資料）。希望能得到您的支持。謝謝！
靈活變通，能夠根據我的情況提供合適建議。
is flexible, able to provide suitable advice based on my situation. Your feedback is important to us. We might invite you by phone, email or SMS to complete a short Manager signature
survey on HSBC’s products and services, and the likelihood of recommending HSBC to others.
請在右頁分享意見或敍述您的愉快體驗，助我們表揚有關同事。 Participation is voluntary. Please do not provide any personal data or confidential information
To help us recognise employee(s) who has/have provided excellent (such as your name, identification number, account number, personal identification number and
services to you, please describe the service you have experienced Manager name Contact tel. Date
contact details) during the survey. Thank you for your support in advance!
or any other feedback on the right-hand page.
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