(2022-02-09T[Link]-05:00) [Jose Gomez] {ParticipantJoined}
(2022-02-09T[Link]-05:00) [Jose Gomez] {Message} Problems with all emails, they
reach spam and other emails do not reach the recipient
(2022-02-09T[Link]-05:00) [Hari] {ParticipantJoined}
(2022-02-09T[Link]-05:00) [Hari] {Message} <p>Hello, Jose. Welcome to Chat
Support. I'm Hari. I recognize how important it is to get this email issue
fixed. I’ll look into the reason right away. </p>
(2022-02-09T[Link]-05:00) [Hari] {Message} <p>Please help me with the token
number to pull up the account details. It has been sent to your registered email
address. </p>
(2022-02-09T[Link]-05:00) [Jose Gomez] {Message} send me the url to access the
token please
(2022-02-09T[Link]-05:00) [Hari] {Message} <p>Sure, Here is the link: <a
target='_blank'
href="[Link]
token</a>. </p>
(2022-02-09T[Link]-05:00) [Jose Gomez] {Message} 808700
(2022-02-09T[Link]-05:00) [Hari] {Message} <p>Thank you for the authentication.
</p>
(2022-02-09T[Link]-05:00) [Hari] {Message} <p>May I know if you are getting any
bounce back messages?</p>
(2022-02-09T[Link]-05:00) [Jose Gomez] {Message} no message, in my mail it comes
out normal and the recipients either get it in spam or it doesn't take them any
mail
(2022-02-09T[Link]-05:00) [Hari] {Message} <p>May I know if the issue is with any
particular email address?</p>
(2022-02-09T[Link]-05:00) [Jose Gomez] {Message} yes, of course, the email that
does not receive anything is marketing@[Link]
(2022-02-09T[Link]-05:00) [Hari] {Message} <p>I need to know if the issue is with
your emails associated with the account.</p>
(2022-02-09T[Link]-05:00) [Jose Gomez] {Message} the email he sends is
gespinoza@[Link]
(2022-02-09T[Link]-05:00) [Jose Gomez] {Message} an attempt was made to send
other emails from our domain [Link] but none sent the email to the
recipient
(2022-02-09T[Link]-05:00) [Hari] {Message} <p>I am sorry, Could you elaborate
little more?</p>
(2022-02-09T[Link]-05:00) [Hari] {Message} <p>I need to know the from and To
address of the sending emails.</p>
(2022-02-09T[Link]-05:00) [Jose Gomez] {Message} the email of origin is
gespinoza@[Link]
the destination email is marketing@[Link]
(2022-02-09T[Link]-05:00) [Hari] {Message} <p>Thank you for the information. Let
me check it by sending a test email, give me 2-3 minutes.</p>
(2022-02-09T[Link]-05:00) [Jose Gomez] {Message} sure, thanks
(2022-02-09T[Link]-05:00) [Jose Gomez] {Message} hello?
(2022-02-09T[Link]-05:00) [Hari] {ParticipantLeft}
(2022-02-09T[Link]-05:00) [Kavya] {ParticipantJoined}
(2022-02-09T[Link]-05:00) [Kavya] {Message} <p> Hello,Jose .I'm
Kavya.I'm sorry that you lost connection with the previous agent. There has
been a lot of load on the network lately. I'm glad that we are connected now.
Please give me 2-3 minutes to review your previous conversation to assist you
further. </p>
(2022-02-09T[Link]-05:00) [Jose Gomez] {Message} sure, thanks
(2022-02-09T[Link]-05:00) [Kavya] {Message} <p> Thank you for holding. Let me
send test email to <a target='_blank'
href="[Link]
(2022-02-09T[Link]-05:00) [Kavya] {Message} <p>I have sent test email to <a
target='_blank' href="[Link]
(2022-02-09T[Link]-05:00) [Jose Gomez] {Message} sure, thanks
(2022-02-09T[Link]-05:00) [Kavya] {Message} <p>Please check if this recipent <a
target='_blank' href="[Link] have rhe
email?</p>
(2022-02-09T[Link]-05:00) [Jose Gomez] {Message} one moment please
(2022-02-09T[Link]-05:00) [Kavya] {Message} <p>Sure </p>
(2022-02-09T[Link]-05:00) [Kavya] {Message} <p> It’s been a few minutes since I
have heard from you. Are we still connected? </p>
(2022-02-09T[Link]-05:00) [Jose Gomez] {Message} yes
(2022-02-09T[Link]-05:00) [Kavya] {Message} <p>Did they receive the email?</p>
(2022-02-09T[Link]-05:00) [Jose Gomez] {Message} the recipient's email user is
currently unavailable
(2022-02-09T[Link]-05:00) [Kavya] {Message} <p>I have checked logs which shows as
email is sent from our end and accepted for delivery that means they should have
receive the email </p>
(2022-02-09T[Link]-05:00) [Jose Gomez] {Message} correct, a query the domain
[Link] would be on a blacklist?
(2022-02-09T[Link]-05:00) [Jose Gomez] {Message} Once they told me from here in
the chat that our domain reached spam because it was on the blacklist something
like that they told me, how could I do so that the emails cannot reach spam?
(2022-02-09T[Link]-05:00) [Kavya] {Message} <p>I will update spf record so that
the emails going to spam folder should be reduced</p>
(2022-02-09T[Link]-05:00) [Jose Gomez] {Message} yes, please. Thank you
(2022-02-09T[Link]-05:00) [Kavya] {Message} <p>I have updated the record </p>
(2022-02-09T[Link]-05:00) [Jose Gomez] {Message} thanks
(2022-02-09T[Link]-05:00) [Kavya] {Message} <p>My pleasure. If you have no more
queries for me, I would like to know of your experience with me today. When you
click on ‘X’ on the Live Chat window, there’s a pop-up prompt to ‘End Chat’. After
which, you will be prompted to take the survey. Please rate my support and click on
'Submit' to register your feedback.(5 = Best).Thank you for your time </p>
(2022-02-09T[Link]-05:00) [Jose Gomez] {Message} sure
(2022-02-09T[Link]-05:00) [Jose Gomez] {Message} thanks
