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Universal Credit Full
Service
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www.gov.uk/universalcr
edit
We have sent you a hardship Telephone: 0800 328 5644
Textphone: 0800 328 1344
payment
Dear Chris Nash
We have sent you a hardship payment Use your journal to
contact us if you
On 14 June 2023 you asked us for a hardship payment to have any questions.
help with your housing, heating, food or hygiene costs.
You can also call us on
We have looked at your information and made a the number above. To
hardship payment of £218.10 into your bank account. speak to an agent in
This is to cover from 14 June 2023 to 14 July 2023. Welsh, please call: 0800
328 1744.
You can ask for another hardship payment after 14 July
2023 if both of the following apply: We have other ways
we can communicate
• your Universal Credit is still reduced because of
with you.
your sanctions or penalties
• you still need help to pay for housing, heating, Please tell us if you
food or hygiene costs would like Braille,
British Sign Language, a
How to pay back the money hearing loop,
translations, large print
Your hardship payment is ‘recoverable’. This means we or something else.
deduct it from your Universal Credit.
We will tell you when this starts and how much will be
taken off each month.
Please turn over
Universal Credit is operated by the Department for Work and Pensions
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Deductions will not start until all your sanctions and
penalties have come to an end.
You may not have to repay
You will not have to make a repayment for any month
where you earn over a set amount. The amount depends
on your circumstances – check this with your work
coach.
The hardship money you owe will then roll over to the
next month.
When you earn over your set amount for 6 months, you
will not have to pay back any of the money you still owe
and we will stop taking deductions from your Universal
Credit.
We only allow this in months when you have no
sanctions or penalties. If you are in a couple, we will look
at your joint earnings.
Yours sincerely,
Universal Credit
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If you disagree with a decision
You can ask us to explain why
You, or someone who has the authority to act for you,
can phone us or use your journal to request a written
explanation. You will need to do this within one month
of the date of this letter.
You can also ask us to reconsider a decision
Tell us if you have more information, or if you think we
have overlooked something which might change the
decision. Do this within one month of the date on this
letter.
We will look at what you tell us and send you a letter to
tell you what we have decided, and why. We call this
letter a Mandatory Reconsideration Notice.
When you have done this you can appeal
If you disagree with the Mandatory Reconsideration
Notice, you can appeal to a tribunal.
You must wait for the Mandatory Reconsideration Notice
before you start an appeal.
Equality and Diversity
We treat people fairly, regardless of their disability,
ethnicity, gender, sexual orientation, transgender status,
marital or civil partnership status, age, religion or beliefs.
Call charges
Calls to 0800 numbers are free from personal mobiles
and landlines.
Why DWP needs personal information and how we
treat it
We treat personal information carefully. We may use it
for any of our purposes. To learn more about information
rights and how we use information, please see our DWP
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Personal Information Charter at
www.gov.uk/dwp/personal-information-charter
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