Hirevue Questions

Check Out 9 Of The Most Common Hirevue Questions

I’m keen to work in a Pharmaceutical company like GSK, because I want to be at the cutting edge of research and develop my skills for
designing and testing new drugs. Plus, I think drug design is a great way to help so many people improve their health.
I interned at two large Chinese drug manufacturers, though mainly working in Sales and Marketing to help companies’ brands and sell
their products straight to market. This was a great opportunity for me to learn how big pharma works and talk directly with clients. Also,
I learnt how to work and communicate as a member of a large team. During my time in China I was part of our local dance team, we
won several awards in competition at our school.

I have played badminton since I was a young girl. I enjoy the exercise and the adrenaline, as well as the competitive nature of the
sport. I feel regular exercise helps me to stay focused on my studies. I also play the guzheng which is an ancient Chinese plucking
instrument. I am a Grade 8 student.
Why This Role?
Sample Answer
Working in Operations, I would focus on a function, such as clearing or settling transactions, managing documentation, customer
service, compliance, accounting and potentially risk management. I could be responsible for working on initiatives to enhance
settlement processes or ensuring that the information in an organisation's profit and loss (P&L) accounts is correct or that risks are
being reported accurately. More importantly, I will have the chance to work in several different areas of operations, through which I can
get a fantastic amount of exposure and variation. This will allow me to understand various types of work available, e.g., process-driven
or project management roles.
Why This Company?
Sample Answer
For over 30 years, Capita has provided innovative technology solutions to various clients from the government to businesses. From the
start, Capita is driven by the core values of being open and ingenious, making it a market leader with a market capitalization of over
£600m and £4 billion annual revenue. The scale of the business is impressive, with more than 60,000 employees and operations
around the world. At Capita, I would have the chance to work on a wide range of exciting projects.
How Do you Manage Under Pressure?
Sample Answer
Situation: I am currently working part time as a fraud analyst in one of the biggest retail banks in the UK. It is a telephony role, and my
job is to help customers to deal with fraudulent usage on their credit cards.
Task: On one occasion, I received a call from a customer who was clearly distraught by what had happened to her credit card. She
started to panic during the phone call and was really distressed at the fact that some fraudsters might have gotten access to her
account.
Action: Firstly, I knew that if I was in her shoes, I would also be upset at the potential to lose a large sum of money to fraud. So, I knew
that her being upset had nothing to do with me. I started the conversation by assuring her that I am here to solve any issues she may
have with her credit card. I remained calm throughout the telephone call and that put her mind at ease, and she calmed down
eventually. I also listened to her concerns carefully while acting efficiently and quickly to keep her account secure. I responded to her
queries in a calm and confident manner and managed to solve her issues. I also took the initiative to advise her on what she can do to
protect herself from scammers in the future.
Result: By solving the customer’s problem swiftly, I managed to stop her being defrauded out of £10,000.
What Are Your Weaknesses?
Sample Answer
I have had a difficult time delegating responsibility. For instance, while working as a manager at a coffee shop, we had a high turnover
of staff and also constantly had new products being launched or special offers that we were trying to sell depending on the time of the
year.

Sometimes it could become frustrating training staff who would leave after a week or two so I went through a phase of doing more and
more things myself, rather than asking someone else.

Of course, I ended up becoming ratty and angry and also getting pretty stressed, until I realised that I could streamline the training
process by delegating it to a regular member of staff and making sure that our team felt well supported so they were less likely to leave
the job.
Where Do You See Yourself In 5 Years?
Sample Answer
In five years, I see myself as an industry expert where others can come to me for ideas, advice, and strategies, potentially taking on a
management role.

In my previous jobs, I’ve had amazing managers that guided, so this is something I aim to achieve. I would also like to have the
opportunity to lead a team and lead a project I’m passionate about. For instance, while working as a Consultant, I had the chance to
coordinate an important project for the company, where I improved my project management skills, and problem-solving skills, which is
something I would like to develop further.

I would also love to expand my knowledge through training and educational opportunities that support my job and continue improving
my customer service skills that allow me to provide clients with excellent service.
Tell Me About A Time You Led A Team
Sample Answer
Situation: In 2017, I was the leader for an entire region working at a multinational company.

Task: I managed several teams. I was responsible for leading the entire Western India team, which included 22 franchise partners in
that region. Everyone was dealing with different issues and requirements at different phases of their businesses. My role was to assist
them in growing and staying in business.

Action: One situation which was very different and has stayed with me is one of the franchises was not getting enough sales for a long
time. He believed that both he, and our brand had a great reputation. Customers should come to him without him needing to do any
type of marketing activity.

I convinced him to change his mindset by:

Making him understand that he needed to create a pipeline

He should put 10% of his time into Marketing over the next month

I convinced him to hand out leaflets and then get another member of staff to do online marketing

Getting him out to institutions and also putting an advert out in the local newspaper

Result: As a result I managed to keep the region at the top of the quarterly sales leader board for 2 quarters and made it one of the
most profitable regions in the country, by nearly doubling the growth.
Describe A Time Where You Motivated People
Sample Answer
Situation: A time when I have influenced or motivated people was when I used volunteer for a local organisation in 2016 in
India
Task: I was part of a 3 month campaign to eradicate child labour in local factories. We were divided into groups and I was
made the leader of my group. It was my responsibility to manage my group as we went door to door collecting donations
and trying to reach the organisations target of at least 1 sign up a day
Action: To get to someone to even open the door was a big task and then to make them listen to us and donate was
difficult. We created many innovative ways to influence people to talk to us and donate. Firstly, convincing the gatekeeper of
various residential buildings that we were not frauds and we're here for a good cause. After influencing them you get a
chance to influence a customer. One volunteer normally pitches to 300- 500 people a day. There are 3 things that you can
influence or motivate an individual to do: one is to donate your money, second is to show somebody who can donate or
third they can become a volunteer. What I found is that I also need to influence my team to stay motivated and on task as
they were struggling to sell. I suggested different funny ways to sell to customers. Like offering a bag of sweets, an
honourable mention to the team or telling jokes at the door
Result: As a result my team sold the most for the organisation through our innovative ways of selling.
Tell Me About A Time You had Manage Multiple Tasks
Sample Answer
Situation: I worked as a market analyst in a financial institution in France in 2016 for four years. One of my main
responsibilities was to prepare monthly market reports to both senior management and board committees.
Task: Every month, I had to write 2 market reports, each of which was 30 pages long, detailing the asset and liability
commitments of the organisation and the businesses that it owned and managed. I had to juggle multiple deadlines
at the same time on top of my daily work responsibilities.
Action: I usually started out my work week planning out what tasks to do and complete for the next five days.
Besides writing the market reports I also had to produce daily market reports, gather information from different
departments for the monthly reports and prepare the reports as a PPT. I set up a work schedule that I followed
closely. This way I could not only make sure that I was on track with my daily responsibilities but also that I have
some spare time to deal with unexpected work commitments that may crop up during the week like making forecasts
for the Treasury department as well as time to edit and check the reports before they were submitted to the board
committees.
Result: During my whole time there, I never missed the deadline for the submission of the reports and I was even
praised by one of the board directors for my accurate reporting.