Company Introduction
May 2018
40 20
Vendor partners EMEA countries
7
Practices
1
Vision
5000+ reseller partners
400+ employees
Advanced Networking
Leaders in mobility & cloud Software defined Scalable, real-time stream A Leading Global ICT Your ideas. Connected
networking solutions application delivery processing for data in motion. Solutions Provider
High Availability, Scalability Delivering Interconnected Solutions Pioneer in the Growth of the Technologies for a
and Security for Application Delivery to Boost Data Centre Efficiency Power-over-Ethernet (PoE) Connected World
Transforming The Application WAN Reliability & Leaders of Reimagine Continuity
Network Connectivity Performance Company WAN Optimisation Flash-Based Storage for your Digital World
Back
Cyber Security
Detect & Mitigate Against QoS and Policy Based Endpoint security software Security, Networking and
DDoS & Advanced Threats Network Protection that unites IT and end users Storage Solutions
Market Leading, offering enterprise-level next
Advanced User The Trusted Source for
Proven Internet Security generation security products Your ideas. Connected
Behavior Intelligence Secure Identity Solutions
Protection from Top Of The Network
Advanced malware Continuous Strong Authentication
Viruses & Malicious Code Security Food Chain
Protection & remediation Network Monitoring
Vision & Background
Nuvias UC strives to be the leading Unified Communications Technology Enabler in Europe
by helping our Customers succeed in delivering Innovative, Profitable and High Quality services
Awards and Industry Leading Customer Success High Growth &
Accreditations Vendor Partnerships Stories Established Leaders
• SIPHON established in 2009
• Deloitte Fast Track50 UK &
Fast500 EMEA Winner 2015 &
2016
• Sole Focus on Cloud & UC
Technology Enablement via
Partners
• 50% of Nuvias UC staff are
hands on and accredited
engineers
• Became part of the Nuvias
group in 2016 as Unified
Communications practice
Nuvias UC Proposition
Overlay Cloud Services
UC Core Competencies
Call Contact
Recording Video & Centre
Collaboration
Software Defined Enablement
Customer Premise Equipment Nuvias Ecosystem
Professional Services
Nuvias Enable
• Highly experienced in the delivery of Cloud and UC
technology, products and services
• 50% of staff are highly skilled “hands-on” engineers with
highest level of Vendor accreditations
• Full portfolio of Consultancy, Field Engineering &
Professional Services offered on a “white-labelled” basis
• Focused packages built around the effective deployment
of BroadWorks, BroadCloud and Microsoft SfB
• Automated CPE ordering & Pre-configuration plus full
Inventory and RMA management
• Fully brandable multi-tier enablement systems provided to
the channel
Nuvias Support
• Full 24*7*365 Technical Support Coverage across all products
• Flexible Technical Support & Professional Services packages
tailored to support exact Partner requirements
• Knowledge and publication of industry & vendor best practices
• Strong Vendor relationships and in-house support with
verification labs to manage complex issues including multi-
vendor testing and escalations
• Investment in hardware parts and engineering services across
Europe to offer on-site replacement with defined SLA
• Extended warranty with managed RMA service on behalf of
partners
Nuvias UC Partners
Superior High Definition Global Communication Solutions for Service Provider Video, Voice and Content Cloud video High-Quality VoIP
Video Conferencing Solutions Software and Service Provider and Enterprise Communications Collaboration Solutions conferencing platform Telephones
Advanced VoIP & Advanced Corded & Cordless Innovative Cloud Based Premium USB High Quality High-Quality Voice Premier Audio Solutions
Converged Networking Business IP Phones Call Recording Solutions Video Camera Audio Peripherals & Video IP Handsets for UC & Enterprise
Products LED Screens Collaboration
Office Intelligence & Enabling Innovative Headset and
CRM Integration Solutions Headsets to Deliver Superior SIP Based Communications
People to Work Smarter VoIP Telephones Speakerphone Solutions
for Unified Communication Sound, Style and Comfort and SBC Solutions
Together
Nuvias Practice Focus
Cloud Cyber Security
Software Defined Infrastructure Mobility
7 Practices
1 Complete
Solution
Application Performance Advanced Networking
Unified Communications
Nuvias Presence
16
EMEA
Countries
24
Offices
~430
Employees
~$370m
Revenue
Solution Portfolio
Cloud Unified Communications
• Fully integrated Hosted Unified Communications platform to
enable effective delivery of a comprehensive service portfolio Service
• Hosted PBX Providers
• Business Trunking
• Audio & Video Conferencing
• Unified Messaging & Collaboration SBC
• Presence & Instant Messaging
IP Peer
• Mobility BSS
• Call Centre & Attendant Console OSS
• IVR & Auto Attendants PSTN
• Web & IT Integration PLMN GW SBC FW
• Wide range of additional partners that fully integrate with Hosted
UC platform
• Service Delivery / Service Assurance End
users
• Enhanced Unified Communications
• Coupled with a comprehensive range of SIPHON engineering
services to design, deploy & support the platform
Cloud Unified Communications
Delivered through To any device
the cloud. . . or client
Voice Presence
SIP
Desktop
Chat sharing
WebRTC
Unified
Video messaging
. . . or your Contact
data center Conferencing center
Cloud Unified Communications
Hosted in Service Provider data center Hosted in Broadsoft’s data center
Control Flexibility Scalability Time-to-market
Tools Features Affordability End-to-end
Video & Collaboration as a Platform
• Polycom RealPresence Clariti
• Collaboration infrastructure software
• Delivers superior video conferencing and
collaboration for businesses of all sizes
• Advanced collaboration service capabilities
• HD Video Collaboration – intuitive user experience
& comprehensive control of HD video conferencing
up to 1080p
• HD Content Sharing – desktop and high definition
content sharing
• Flexible Access – access via web browser or video
enabled device
• Enable integration of “Video Islands”
• Infrastructure and services to integrate Skype for
Business video into existing video environment
Video & Collaboration as a Service
• A superior conferencing experience from end to end
• Empowers users to communicate freely with click to
call, chat, presence enabled directories, call
escalation, screen sharing, unlimited voice and guests
• Unmatched connected video conferencing solutions
for meeting rooms
• Highest quality video conferencing across all devices
from end to end
• Converges video, audio and web conferencing
• Support for Skype for Business, Google Hangouts,
Cisco Jabber, Skype and Lifesize Cloud
• Lifesize Cloud is clustered for resiliency across 13
datacenters on 4 continents
• Connected by the world’s highest performing private
network (2,000Gbps) and 23 global points of
presence (POP)
• Redundant 10Gbps connections from each network
POP to leading global carriers
Video & Collaboration Endpoints
• Extending the productivity of UC Collaboration
platforms to meeting rooms
• Highest quality video collaboration experience
• Transforms meeting spaces into highly
collaborative modern workspaces
• Comprehensive suite of endpoint solutions
• Personal Devices – soft clients & desktop
endpoints
• Collaboration Hub - smart hub for group
collaboration
• Enterprise Grade Video - high-quality video
collaboration in rooms and meeting locations
• Packaged Solutions – AV solutions which can be
deployed in minutes
• Extensive video & collaboration platform support
• Standards based video & collaboration protocols
• Skype for Business, Broadsoft, Polycom, Lifesize
plus others
Call Recording & Playback
• Native Cloud
• Built as a pure ‘native cloud’ platform to
enable possibilities only available through
Dubber
• Rapid Deployment
• Users can now switch on call recording,
without the traditional hindrances or delays
• Unlimited Scalability
• Dubber platform can record an unlimited
amount of calls for all user types
• Open API
• Enables partners and end users administer
Dubber services and integrate any application
• Flexible SaaS commercial model
• Reserved / Pay as you go / Playback
Call Recording & Playback
UC Security & SIP Trunking
• Industry leading Session Border Controller solutions
to deliver secure connectivity between IP borders
• Unrivalled access & interconnect features
• Enable delivery of business & consumer IP Service
communication services Provider Network
• Comprehensive SBC portfolio scaling from 5 to
80,000 sessions SBC SBC
• Available across high performance appliance &
virtualized server platforms
• Highly experienced engineering team in the delivery
& support of SBCs across both Service Provider and
Enterprise environments
• Enables delivery of Hosted UC solutions
• Enables delivery of SIP Trunking solutions
Multi-Service Gateway Solutions
• Next Generation IP Gateway portfolio
• Variety of digital & analogue telephony interfaces
• Scale from 2 channels to 2,016 channels
• Hybrid (SBC & TDM) gateway support
Service
Provider Network
• Comprehensive suite of Multi-Service Business
Routers
• Data connectivity only options
SBC SBC
• Multitude of WAN connectivity options
• All-in-one devices to support converged data &
voice
• Platforms to enable the integration of On-Premise,
Hybrid or Cloud based Skype for Business
environments
• Enhanced Gateways
• Appliances with Integrated Skype for Business
Cloud Connector Edition (CCE)
• Survivable Branch Appliances
Endpoints & Peripherals
• Range of leading IP phones for the business user
• Support for extensive range of Hosted & IP-PBX
platforms
• Entry level through to executive level desktop phones
• High definition, high-quality audio & video
• Microsoft SfB/Lync qualified & optimised desktop phones
• DECT cordless phones
• PC Speaker & Conference phones
• Soft client portfolio
• Desktop, Tablet & Mobile UC Clients
• Overlay cloud provisioning services
• CRM integration via desktop clients
• Professional headsets & audio solutions
• Wireless / Wired Headsets / Speakerphones
• Kuando Busylight solutions
• Call alert and presence solutions for SfB
Development Focus
Nuvias UC Development - Automation Focus
• Order API
• API to enable automated ordering and provisioning
of all CPE
• Integrates into existing Service Provider portals
• Enables resellers to sell hardware & use automatic
fulfilment
• In service today and completing over 100 orders per
day
• Hub
• Fully brandable quote & ordering portal for CPE
• Full control of product catalogue by Service Provider
/ Reseller
• Flow through ordering & provisioning of all CPE
Nuvias UC Development - Automation Focus
• Dovetail
• Provisioning service for wide range of CPE (e.g.
Handsets / MSBRs etc.)
• “SIPHON” device firmware version for simplified
enablement & reset
• Delivery of enhanced service integration
• Network readiness tests
• QoS & inventory information
• Adapt
• Software toolkits enabling large scale platform
migrations
• Automated service data documentation
• Platform API integration for “bulk” extract & insert
Services Portfolio
Nuvias UC Services
Nuvias UC Respond
• 24x7 Technical Support services across all
technology platforms
• Escalation to vendor partners for Tier 4 support & fault
resolution Respond
• Defined service level framework
• Severity levels based around the TL9000 incident
categorisations
• Response and target restoration & fix times Observe
• Multiple end-to-end “platforms” available in house
• Lab environment
• Innovation environment Intervene
• Production environment
• Fully defined and documented processes
• Respond user guide
• Internal and vendor escalations
• Major incident process
Nuvias UC Assure
• Specifically designed for Service Providers &
Technology Resellers
• Extended 2nd Line
• 24x7 outsourced 2nd Level Support
• Overflow from existing Tier 1 or Tier 2 staff within
partner
• Fully integrated with SIPHON TAC processes
• Firmware upgrades & patch management
• Monitoring
• 24x7 platform & service monitoring
• Fully integrated with SIPHON TAC processes
• ISO27000 certified Network Operations Centre
• Platform availability & health checks
• SNMP trap handling
• Escalation through agreed process
• Service restoration for Critical & Major problems
Nuvias UC Installation
• European CPE deployment services for multiple service
environments
• Hosted (e.g. BroadWorks)
• Cloud (e.g BroadCloud & Skype for Business)
• Premise (e.g. Skype for Business)
• Installation
• Site survey validation & pre-requisites
• Infrastructure installation (PoE etc.)
• Handsets deployed on desks as per plan
• Video systems inc. AV peripherals
• Testing
• Service connectivity
• Basic feature & call scenarios
• Training
• End user / receptionist training
• Train the trainer
Nuvias UC Training
• Operational Training
• Extension of standard vendor training
• Targeted at operational teams within service provider
• Focused on day-to-day running of the platform
• Reseller Training
• White labelled training customised per service
provider
• Targeted at service provider partners
• Service, provisioning and basic support concepts
• Customised Training
• Technology overviews
• Specific platform or solution topics
Thank You
Any Questions?
