1
Prerequisites
Here you can see all you need to have or do before starting this course to
make the most out of it.
01
The script was built using JavaScript and we used Node.js to run it. If you
want to follow along using the same, you will need to install it: Node.js
We also have a more detailed guide on how to install Node.js ® in our Help
Center: Installing Node.js
02
If you are following the course using Node.js, make sure to install the scripts’
dependencies before running it for the first time.
You can do this by running: npm install from the folder where the script is.
03
In one of the scripts we use an organization ID. There are multiple ways to
retrieve an organization ID.
You can get the organization ID by listing all of the organizations using the
Zendesk API: List Organizations.
Alternatively, if you have access to the agent interface of your Zendesk
account, you can search for the organization name on your account.
Once you click on the organization name in the search results, you will find
the organization ID in the address bar of your browser.
3
Resources
Here you can find useful resources to use regarding the Apps Framework,
some of which we referenced in the course.
01 API Rate Limits Per Plan
02 Best Practices For Avoiding Rate Limiting
03 Zendesk API Quickstart
04 Zendesk API Restrictions and Responsibilities
05 Bulk Delete Tickets with Zendesk API
06 Incremental Exports with Zendesk API
07 The Zendesk Search API
08 Epoch & UNIX Timestamp Converter
